# ECI Davisware Reviews **Vendor:** ECI Software Solutions **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.0/5.0 **Total Reviews:** 40 ## About ECI Davisware Davisware by ECI Software Solutions is an all-in-one platform tailored for commercial service companies across industries like Food Equipment, commercial HVAC/R, Petroleum Equipment, Overhead Garage Doors, and Air Compressors. It streamlines operations and improves efficiency with tools designed to meet the unique needs of service-oriented businesses. Key features include robust scheduling and dispatching, enabling efficient resource allocation and service management. Its reporting tools deliver real-time insights that support informed decision-making, while the CRM functionality enhances customer satisfaction through stronger communication and service delivery. By integrating various service management aspects, we helps businesses reduce administrative overhead and minimize errors. This approach improves cash flow management, simplifies operations, and provides industry-specific tools to address sector-specific challenges. Our solutions, Vision and GlobalEdge, enable users to gain valuable insights, optimize workflows, and unlock financial performance. We empower commercial service providers to excel in their markets, delivering exceptional service through a unified, industry-focused platform. We are leading our field, so you can lead yours. ## ECI Davisware Pros & Cons **What users like:** - Users value the **ease of use** in ECI Davisware, finding the system intuitive and efficient for reporting and tasks. (6 reviews) - Users praise the **exceptional customer support** of ECI Davisware, noting their responsiveness and dedication to user needs. (5 reviews) - Users value the **robust reporting features** of ECI Davisware, enhancing their efficiency and system usability. (4 reviews) - Users praise the **ease of use and robust features** of ECI Davisware, simplifying operations and enhancing reporting capabilities. (3 reviews) - Users appreciate the **extensive reporting capabilities** of ECI Davisware, enhancing ease and efficiency in their operations. (3 reviews) - Client Management (2 reviews) - Easy Setup (2 reviews) - Field Services Management (2 reviews) - Improvement (2 reviews) - Organization Improvement (2 reviews) **What users dislike:** - Users feel that ECI Davisware needs **improvement in streamlining processes** , as navigating the system can be cumbersome. (5 reviews) - Users face a steep **learning curve** with ECI Davisware, often struggling with features and lacking sufficient guidance. (5 reviews) - Users experience **system unreliability** with ECI Davisware, facing glitches and complicated workarounds that hinder productivity. (4 reviews) - Users experience **slow performance** with ECI Davisware, often facing frustrating lagging and ongoing glitches. (3 reviews) - Users struggle with **customization difficulties** , facing glitches and lack of guidance that complicate implementation and functionality. (2 reviews) - Limited Features (2 reviews) - Poor Reporting (2 reviews) - Reporting Issues (2 reviews) - Software Bugs (2 reviews) - Update Issues (2 reviews) ## ECI Davisware Reviews ### 1. Davisware is 2nd to none **Rating:** 5.0/5.0 stars **Reviewed by:** Abbey F. | Purchasing Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about ECI Davisware?** The Davisware implemention team under Justin Maneti has been a huge role in the success of mreging to a new system. We were running 2-4 different systems between divisions and now that we are all in the same system we can seemlessly move inner company work and have all AR/AP in one spot. Reporting has been huge for us as well. You won't find a better team than this! **What do you dislike about ECI Davisware?** The biggest complaint we have it the system forces you to gro from start to finish and not "fix" things on the back end. However this is not a downside at all, just keeps us honest and everybody doing the same motions! **What problems is ECI Davisware solving and how is that benefiting you?** Working in multi systems, GE has been able to allow us to run reports with a few clicks of a button, without dumping to excel and merging all reports together. It also allows us to track the tech KPI which is vital for our line of work. We are also able to organize out work flow for all divisions. **Official Response from Alyssa Rowan:** > Thank you for your kind review! We're thrilled to hear how Davisware has streamlined your operations, bringing all your divisions together into one seamless system. It’s fantastic that our implementation team, led by Justin Maneti, played a key role in your success—we’ll be sure to share your kind words with them! We appreciate your perspective on the structured workflow—it’s great to know it helps keep processes consistent and efficient. And we love hearing how our reporting capabilities and KPI tracking are making a real impact on your business! Thanks again for being a valued Davisware customer. We’re excited to continue supporting your success! ### 2. Everyday use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2025 **What do you like best about ECI Davisware?** I like the ease of setting up customer accounts, work orders, and posting parts to jobs. The search functions are nice. There is usally a few ways of doing things, so if one doesn't work, I can usually figure out another way to complete something within a work order or report. There are many reports available, but some are limited. **What do you dislike about ECI Davisware?** While there are many reports available, they are often inaccurate or show no information at all. This might be user error, but we were not given much guidance when we started with Davisware, so it has really been a lot of "figure it out as we go". It seems like there are a lot of features we could be utilizing, but just don't know how or don't know what information to put in to make them function in a usable way for our company. In addition, there are some functions that turn into roadblocks for us. Many times our jobs switch between bids and time & materials, and the work orders are not flexible to support that as we would like. **What problems is ECI Davisware solving and how is that benefiting you?** Keeping customer information readily available and work history organized. **Official Response from Alyssa Rowan:** > Thank you for sharing your detailed feedback! We’re glad to hear that you find value in setting up customer accounts, managing work orders, and utilizing the search functionality. Keeping customer information and work history organized is a core focus of our solutions, and we’re happy they’re meeting your needs in these areas. That said, we’re sorry to hear about the challenges with reports, onboarding guidance, and flexibility in certain workflows. These are important concerns, and we’d like to help address them. Please reach out to your account manager or customer success manager, who can provide additional training resources, tailored solutions for your team, and guidance on maximizing Davisware’s features for your business. We’re committed to improving your experience and appreciate your insights, which help us refine our tools to better support your needs. ### 3. Accounting in Davisware **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about ECI Davisware?** Zendesk Support for their SOP catalog is alot of information for the user to learn about the software. There are great video SOP and written SOP to determine how to implement new processes for efficiency. Justin Tang and Justin Mantei are very savvy with the Davisware system and can be a great resource for the software. System works for Construction and Service which can be hard to find a system to support. **What do you dislike about ECI Davisware?** Software has limitations for the user. When trying to implement new features they offer you tend to run into glitches. When this happens it can take weeks and months to get to the bottom of the issue. You find yourself doing workaround to get something done. If not properly trained when software implemented then you will spend years cleaning it up. **What problems is ECI Davisware solving and how is that benefiting you?** Time Import tool into Davisware which is saving several hours a week . **Official Response from Alyssa Rowan:** > Thank you for sharing your detailed feedback! We're glad to hear that our Zendesk SOP catalog and video/written SOPs have been valuable resources in learning and implementing new processes. We understand that software limitations and troubleshooting can be challenging, and we appreciate your patience as we work to enhance our system. Your feedback is incredibly valuable in helping us improve both our product and support processes. It's great to hear that the Time Import tool is saving you several hours each week—that’s exactly the kind of efficiency we aim to provide! If there's anything we can do to further support you, please don’t hesitate to reach out. Thanks again for being a valued Davisware user! ### 4. Davisware has brought our warranty department out of the dark ages. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2025 **What do you like best about ECI Davisware?** It's a web-based system that anyone of our distributors or service agents can use to file warranty claims. The system is basic and easy to use. **What do you dislike about ECI Davisware?** The new layout. The new layout still does not follow warranty rules that were previously set nor does it allow for all claims to be reopened. There were several other things, in the new layout, that do not work correctly, that I have since, created a work around. When speaking with a Davisware advisor about my concerns, I found I knew more about how Global Warranty works then he did. **What problems is ECI Davisware solving and how is that benefiting you?** Global Warranty has improved the rate claims are processed and managed. Our warranty department is better organized with Global Warranty. **Official Response from Alyssa Rowan:** > Thank you for your feedback and for sharing your experience with Davisware. We're thrilled to hear that the web-based system has helped bring your warranty department into the modern era and that it's improving the claim processing and management. We also appreciate you pointing out concerns with the new layout. We’re constantly working to improve user experience and functionality, and your insights will help guide our next steps. If you encounter specific issues or need further assistance, please don’t hesitate to reach out to our support team. We want to make sure Global Warranty works seamlessly for your team and are committed to resolving any challenges you’ve faced. ### 5. Davisware: A User-Friendly Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Annette D. | IT Trainer - Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about ECI Davisware?** Navigation is straightforward, clear menus that help you quickly locate the tools you need. **What do you dislike about ECI Davisware?** Occasional lagging issues, which can be frustrating when trying to quickly access data. **What problems is ECI Davisware solving and how is that benefiting you?** Interface design makes it accessible even for team-members who are not tech-savvy. **Official Response from Alyssa Rowan:** > Thank you for your 5-star review! We're thrilled to hear that you find Davisware user-friendly and easy to navigate. Ensuring a seamless experience for all users, including those who aren’t tech-savvy, is a top priority for us. We appreciate your feedback about occasional lagging and are always working to enhance performance. If you ever experience issues, please don’t hesitate to reach out—we’re here to help! Thanks again for being a valued Davisware user! ### 6. Global Edge Sites and customizations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2025 **What do you like best about ECI Davisware?** The people are fantastic and easy to work with. **What do you dislike about ECI Davisware?** Sometimes, getting quick turn around is a challenge. Documentation has certainly improved, it just provides the surface and doesn't always cover indepth real world situations. **What problems is ECI Davisware solving and how is that benefiting you?** Better integrations with XOi, and other 3rd party tools and vendors which all affect the business on a daily basis. The move to FortisPay will hopefully solve our outstanding PCI needs. **Official Response from Alyssa Rowan:** > Thank you for your thoughtful review. We’re glad to hear that you find our team fantastic and easy to work with—that’s exactly the experience we aim to provide. We appreciate your feedback on turnaround times and documentation. Continuous improvement is a priority, and we’re committed to expanding our resources to better address real-world scenarios. It’s great to hear that our integrations with XOi and other third-party tools are benefiting your business. We’re also looking forward to the FortisPay transition and its impact on PCI compliance. Thank you for your support and for being a valued Davisware customer. ### 7. Very streamlined setup! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about ECI Davisware?** I love how easy it is to schedule and assign tickets, as well as pull up past work and information about a customer. You're able to put as much or as little detail as you like to help stay organized for future jobs. All of our techs are able to pull up previous jobs for a customer or notes from an open ticket so that they're prepared when they go into the field. Total game changer! **What do you dislike about ECI Davisware?** If I could change one thing about Davisware, I would include a drag and drop option on the D board to change the order of tickets on a tech's schedule instead of having to edit the time slot. Other than that, its fantastic! **What problems is ECI Davisware solving and how is that benefiting you?** Davisware is helping us stay organized as a business by streamlining the invoicing process. The work queues automatically move the tickets down the line where they can be invoiced in a timely manner which helps us stay moving forward instead of searching for tickets that have already been completed. **Official Response from Dawn Pacholik:** > We're thrilled to hear that you find Davisware so easy to use and that it's making a positive impact on your business! Your feedback about the drag and drop option is valuable, and we'll definitely take it into consideration for future updates. ### 8. Davisware Dispatching **Rating:** 4.0/5.0 stars **Reviewed by:** Cory B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about ECI Davisware?** Davisware delivers a lot of very usesful info for running the business. It also let you get very detailed with the info you can imput into the system. The overall system works great but could use some improving to make it easier to use. **What do you dislike about ECI Davisware?** Getting to the info is time consuming. The transactions dont link together very well. Techs should have a web base login and app. We use computers as manufacture in the restaurant industury require downloads to install on pieces of equipment. The davisware accounts payable and transfer into quickbooks is not the best. **What problems is ECI Davisware solving and how is that benefiting you?** Staying more orginzed through the day and weeks. Keeping more info in one system. **Official Response from Alyssa Rowan:** > Cory, thank you for taking the time to share your feedback! We're glad to hear that Davisware is providing you with valuable insights and helping you stay organized throughout your business operations. Your detailed input is greatly appreciated as it helps us understand how we can continue improving. We understand the need for easier access to information and more seamless integration of transactions. Our team is always working on enhancements, and feedback like yours helps guide these improvements. If you have any additional suggestions or would like to discuss these areas further, please don’t hesitate to reach out. We're committed to making your experience even better. Thanks again for your review! Best regards, The Davisware Team ### 9. Great Opportunity to Network / Learn **Rating:** 5.0/5.0 stars **Reviewed by:** Jenn B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about ECI Davisware?** Ease of use and the features. I really like the reporting. I also like the Knowledgbase site! **What do you dislike about ECI Davisware?** Occassionally when updates/bug fixes happen, there are times when it fixes one problem, but creates / recreates another. Sometimes it can be slow with larger customers (we have a large database). Random bugs seem to happen. **What problems is ECI Davisware solving and how is that benefiting you?** We really like the fact that we're able to upload our back-up paperwork. This helps when reviewing jobs, specially when working remotly. **Official Response from Alyssa Rowan:** > Jenn, thank you for sharing your feedback! We're glad to hear that Davisware’s ease of use, reporting features, and Knowledgebase are valuable resources for you. We appreciate your insights on updates and performance with larger databases; we’re continuously working to optimize stability and speed for all users. It’s wonderful to know that our platform is making remote work and job reviews easier by supporting document uploads. We’re excited to continue improving your experience! The Davisware Team ### 10. Software that is customizable to your business needs. **Rating:** 4.5/5.0 stars **Reviewed by:** Shannon L. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about ECI Davisware?** Davisware provides great customer service. It is rare that you find that today. They are quick to respond and always trying to help us meet the needs of our business and customers. **What do you dislike about ECI Davisware?** It took a minute to learn but with the videos and support staff we have picked it up and ran with it. **What problems is ECI Davisware solving and how is that benefiting you?** Billing for Commercial Accounts Notications to customers for service and billing issues **Official Response from Alyssa Rowan:** > Thank you so much for your review and for choosing Davisware to support your business! We're thrilled to hear that you've had a great experience with our customer service team—providing quick and helpful support is always a top priority for us. Your feedback is invaluable as we continue to enhance the experience for all of our users. If you ever have additional questions or need further assistance, please don’t hesitate to reach out. We’re here to help you succeed! Best regards, The Davisware Team ### 11. Vision/DavisWare review **Rating:** 4.5/5.0 stars **Reviewed by:** Adam K. | Vice President of Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about ECI Davisware?** Full enterprise integration, que-able work flows that allow the paperless progression of business throughout the organization. **What do you dislike about ECI Davisware?** Newer platform that still has improvements needed to the report generation profile, vs going to a separate application. **What problems is ECI Davisware solving and how is that benefiting you?** Vision/Davisware is allowing our organization to integrate field service, with sales and back office through a web based portal. **Official Response from Alyssa Rowan:** > Adam, thank you for your review! We’re thrilled that Davisware’s integration and paperless workflows are enhancing efficiency across your organization. We appreciate your feedback on reporting and are always looking for ways we can improve. It's great to see Davisware supporting your team by uniting field service, sales, and back-office functions. We look forward to continuing to support your success! The Davisware Team ### 12. Challenging at times, especially on Updates, other than that very user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Tina Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about ECI Davisware?** The Support Team is AMAZING! Anytime we need help, they are right there! **What do you dislike about ECI Davisware?** Every time there is an update, we find modules and reports that don''t work properly and when you have over 80 tablet/rfs users, it makes for a horrible mess! **What problems is ECI Davisware solving and how is that benefiting you?** It is User Friendly for the most part! **Official Response from Alyssa Rowan:** > Tina, thank you for sharing your feedback and for recognizing our Support Team – we're glad they've been able to assist you promptly! We strive to make our updates as seamless as possible, and we understand that interruptions can be challenging, especially when they impact a large team. Your insights are valuable, and we’re continuously working to enhance the update experience. We’re here to support you, and your input is crucial in helping us improve Davisware for you and all our users. Please don’t hesitate to reach out if there’s anything specific we can assist with! The Davisware Team ### 13. Vision is a very good tool for managing service work **Rating:** 4.5/5.0 stars **Reviewed by:** Corey S. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about ECI Davisware?** The dispatch board is a great visual for at-a-glance, real time information on jobs in progress and what's up next for your technicians. **What do you dislike about ECI Davisware?** The purchase order creation process could be more intuitive, especially from the RFS. **What problems is ECI Davisware solving and how is that benefiting you?** Vision helps streamline work order entry, dispatching and tracking of service calls. **Official Response from Dawn Pacholik:** > Thank you for your feedback on the purchase order creation process. We are constantly working to improve the user experience and will take your comments into consideration. ### 14. service dispatcher **Rating:** 4.5/5.0 stars **Reviewed by:** cheryl L. | service dispatcher, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about ECI Davisware?** easy to use and service features. dragging the work orders around the dboard as assignments change. **What do you dislike about ECI Davisware?** would like to be able to add equipment drop downs drop downs to fit each customers. **What problems is ECI Davisware solving and how is that benefiting you?** Daviware has fixed and addressed every function we have had in a timely matter. **Official Response from Dawn Pacholik:** > We're glad to hear that you find Davisware easy to use and appreciate the service features. We will definitely take your feedback about adding equipment drop downs into consideration for future updates. ### 15. Glitchy, can’t rely on it **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2025 **What do you like best about ECI Davisware?** Better then paper. Not much good to say. **What do you dislike about ECI Davisware?** Can't rely on it. Rube Goldberg -everything takes so many steps. Not streamlined at all **What problems is ECI Davisware solving and how is that benefiting you?** Many of our problems get ignored or are not able to be solved **Official Response from Alyssa Rowan:** > Thank you for taking the time to share your feedback. We're sorry to hear about the challenges you've encountered and want to address your concerns directly. Reliability and efficiency are priorities for us, and your input is valuable in helping us improve. To ensure we resolve your issues as quickly as possible, we encourage you to reach out to your account manager or customer success manager. They are here to assist with any specific challenges you're facing and to explore ways to streamline your experience with Davisware. We’re committed to your success and look forward to helping you make the most of our solutions. ### 16. Expected to be able to do more with less effort. **Rating:** 3.0/5.0 stars **Reviewed by:** Ralph S. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2021 **What do you like best about ECI Davisware?** I'm able to access data easier than I could with our previous software. **What do you dislike about ECI Davisware?** The effort/expertise it takes to create reports. **What problems is ECI Davisware solving and how is that benefiting you?** Able to data real time. ### 17. Easy software **Rating:** 3.5/5.0 stars **Reviewed by:** Hailey A. | Service Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2021 **What do you like best about ECI Davisware?** The system I used to work on was way more difficult to use compared to this system we have now. We are able to place a service call and find an account so much fast than our other system. The account and the details we are able to see on the customer summary page is great! We are able to find out so much in one area instead of having to go into several different sections. Tasks are simple to complete here. Billing is great! I honestly love to use this system for our service needs. The customer also likes how the invoices come to them and everything. It is very customizable to your company's needs. As long as you have good training modules to go by training someone to use this software is a breeze as well. I remember when we were coming out with the software and the communication with them was great. They are also always doing updates to better their software which is great! **What do you dislike about ECI Davisware?** Freezes up sometimes but not sure that is a software issue... it didn't happen with my other software so that is why I am stating it here. **Recommendations to others considering ECI Davisware:** If you are running a service department this system will work great for you. We are able to work billing, service calls, lease contract, service agreements, warranty all out of one system. It really is impressive. **What problems is ECI Davisware solving and how is that benefiting you?** Right now we are working on introducing our lease side of our company into the same software as the service side of our company. I feel like they have great customer service and fast response times to questions. ### 18. Great Reporting and Accountability **Rating:** 3.5/5.0 stars **Reviewed by:** chris t. | Parts manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2021 **What do you like best about ECI Davisware?** Great Reporting features and inventory accountability. The inventory functions and modules of this program are precise and helpful. No more using negatives with inventory! The physical inventory process is spot on and very efficient. The use of scanners vs. paper and pen for counting inventory is a bonus. The ability to mass change manufacturers, vendors, product groups, price groups is useful. The replenishment modules aids in producing truck stock shipments for both our techs and our main warehouses. The reports aid in checking margins, WIP, Inventory usage, **What do you dislike about ECI Davisware?** There is not enough up to date processes for all utilities and processes. A more up to date collection of all processes and reports available would be very beneficial to any company that is using GE. Continuous bugs in the system delay certain daily functions of our business. **What problems is ECI Davisware solving and how is that benefiting you?** We are working with GE regarding status updates. We are also working with GE on new forms for our company in addition to implementing UPS with GE. ### 19. Excellent company with a great product that keeps getting better **Rating:** 4.0/5.0 stars **Reviewed by:** B D. | Accounting Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2021 **What do you like best about ECI Davisware?** The support team is excellent. They are very responsive and they are usually able to answer my questions. The ticketing system is fairly easy and they provide quick feedback of what they are doing to solve our problem. Continuous improvement of the product is a priority for the DW team. They are always willing to work with us to improve the product in a way that makes our business more efficient. We have worked with this team to develop reports, forms, new functionality, prevailing wage updates, and more. The product has become much more robust in the 5 years we've been using it and now meets almost all of our needs. Service orders and inventory management run smoothly. Job costing works well. The daily bank reconciliation has been a really useful tool to help us keep up on our bank accounts. This has helped us to identify fraud a couple of times. The reports in the system are hit or miss but pairing the product with Spreadsheet Server has allowed us significant control over reporting. Spreadsheet server has allowed us to create detailed reports that show operational and general data. In some ways this is both a blessing and a curse. We appreciate that there are enough modules to handle most of our business so we aren't importing data in and out of difference programs. The system allows you to jump from module to module and drill down into the details very easily. **What do you dislike about ECI Davisware?** The payroll module is still in need of some attention as there are more limitations than we would like, though it too has improved over the last 5 years. There are some reporting struggles so we end up calculating 941 information manually most quarters, rather than having the report come out of the system correctly. We have had some sort of issue with the W2s almost every year. Some easily fixed, others have taken a while. Use tax management is insufficient for the State of Ohio and must be managed outside of the system. The options are more limited than what exists in the real world. Making the system accrue use tax on one purchase but not on the next, even though they may be on the same job, vendor, etc. is difficult. We've had to manage it outside of the system. To get the most out of GE, you must have an employee who is able to dedicate a significant amount of time to report writing to pull the data out of the database and into a useful report. We have found many reports in the system are not helpful and it's much more effective to pull the data directly from the database. However, this can be a bit more time consuming and requires someone with certain skills. Communication with the development team can be a struggle at times. We would like more communication with them throughout the development process to decrease the number of times a new item has to be sent back to development. There is no fixed asset module, which would be a nice addition. The system securities are a bit cumbersome to manage. **Recommendations to others considering ECI Davisware:** Ask detailed questions when comparing your current system to GE. Our team would ask questions like, "can the system do x" but we never talked about how it did it. When we went through implementation we found that the way GE did certain things was different than we expected. Make sure the team investigating GE are familiar with the exact details of what you need the system to do, especially the things that happen in the background. This team should include operational and administrative users. Think ahead to what you may need in the next 3 years so you don't have to update settings every 6 months. **What problems is ECI Davisware solving and how is that benefiting you?** We have improved inventory tracking for our service team. We now have more detailed insights into our business, including job costing, service orders details, customer management, inventory management, and financial data. Through spreadsheet server, we are able to better evaluate the profitability of individual clients. We are slowly gaining more insight into our fleet with Davisware as we implement more of their fleet features. ### 20. Great people **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2021 **What do you like best about ECI Davisware?** How friendly everyone is and how easy the system is to navigate through. **What do you dislike about ECI Davisware?** The only thing that I dislike would be learning a new system I have been having issues with logging into GE lately. **What problems is ECI Davisware solving and how is that benefiting you?** All of our files are in one single location. ### 21. DAVISWARE GE REVIEW **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2021 **What do you like best about ECI Davisware?** The fact that it is specifically designed for our industry **What do you dislike about ECI Davisware?** some of the reporting is not adequate in regards to accounting **Recommendations to others considering ECI Davisware:** go to the user conferences **What problems is ECI Davisware solving and how is that benefiting you?** We need less people to do the day to day work and it solves alot of internal logistics ### 22. Great Software that continues to improve **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2020 **What do you like best about ECI Davisware?** I like how much more professional it generates our invoices like how they look and how I can invoice and email it with just a couple clicks. You could even do mass invoices all at once which our old software was unable to do any of this. **What do you dislike about ECI Davisware?** The crashes. I get a lot of the same errors. ( IT has sent tickets for this). For me personally it happens when doing a lot of invoicing. Also when inputting payroll hours the dates change on their own sometimes (back dates) and it messes up the total amount of hours. This has been addressed. **Recommendations to others considering ECI Davisware:** Just be sure to keep track of anything you feel needs improvement and send it in with a snap shot and describe what the issue is and be patient **What problems is ECI Davisware solving and how is that benefiting you?** On the schedule board we used to be able to "block" off spots when we had a customer on the phone so noone else uses it. We thought there wasnt a way to do it on Global but we figured out how to right clock on a space and create a schedule to block off that spot. ### 23. Invoicing and Service Agreement Module Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2021 **What do you like best about ECI Davisware?** The in depth equipment tracking, and immense amount of detail. The integration of RFS keeps the staff at the office up to date with the technician is doing. This allows for the fastest response time and keeps our customers happy. **What do you dislike about ECI Davisware?** The service agreement module is not as user friendly with commercial repair companies. Larger chain retailers will change their call schedule from year to year and GE wants to renew them with the exact same schedule as the year prior, even if I choose a new start month on the summary screen. The auto renew option is not reliable, and if I am renewing 30 contracts that month it kicks me back to the beginning so i have to scroll through each renewed customer to get to the next one on my list. When I do a service agreement lookup there is no date range to search by. **What problems is ECI Davisware solving and how is that benefiting you?** Our GE system continues to intermittently round to the 3rd decimal point (.000) which causes rounding errors on my invoices. It may just be a penny here or there but could make my customers question our integrity. After the last update the customer's equipment list started sorting Z to A instead of A to Z. With commercial customers with upwards of 100 pieces of equipment that flip is a bit of a nuisance. ### 24. A solid "all-in-one" solution for small business HVAC companies. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2021 **What do you like best about ECI Davisware?** Accounting, Payroll, and Inventory Management are all included. No integration points required. Provides an end-to-end solution for your business. **What do you dislike about ECI Davisware?** Lacks ability for user led configuration changes to field labeling, form layout, and workflow triggers (unlike powerhouse competitors; ServiceMax, Salesforce, and Dynamics365 Field Service). Also, unless you want to pay a significant fee for each new employee, training materials are limited and relies heavily on customer created documentation, videos, and tribal knowledge. **What problems is ECI Davisware solving and how is that benefiting you?** We are able to work in a "canned" environment that allows for completion of the full service order work cycle. The availability of an on premise SQL database allows for custom reporting outside of the program (SQL knowledge required). ### 25. Detailed Software **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2021 **What do you like best about ECI Davisware?** Being able to see the over the counter sales history. You do not have to open up each order to see items. They are displayed when you highlight any particular order. I also appreciate the Davisware Support team. Especially, Karen & Barbara, both have been patient and helpful. **What do you dislike about ECI Davisware?** Too repetitive. Extremely difficult to trace part usage. All vendor part returns forced through one location, (main warehouse), instead of returning from a service order or job. Too geared towards accounting. **Recommendations to others considering ECI Davisware:** Thoroughly research the software and how it will affect all departments, within your company. **What problems is ECI Davisware solving and how is that benefiting you?** I believe it was to help the accounting team. ### 26. GlobalEdge Daily User Review **Rating:** 3.0/5.0 stars **Reviewed by:** jessica m. | SERVICE COORDINATOR, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2021 **What do you like best about ECI Davisware?** Multiple programs all work together. Totally encompassing **What do you dislike about ECI Davisware?** things are not fully developed before they are launched and not thought through. The program crashes some days, multiple times a day without warning. **Recommendations to others considering ECI Davisware:** Be patient. **What problems is ECI Davisware solving and how is that benefiting you?** Full unity of multiple platforms of different types of users of the software all working together for a common goal. We are growing together! ### 27. Mainly positive experience but some features that are aggravating **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2021 **What do you like best about ECI Davisware?** I like the versatility, and equipment database which helps track warranty equipment for locations. **What do you dislike about ECI Davisware?** Some of the features I cannot turn off which in turn makes me find work arounds resulting in multiple clicks to allow me to continue. **What problems is ECI Davisware solving and how is that benefiting you?** I can make sure warranty is not missed for sites as well as parts. I like the automated event history which allows me to research activity and changes to better train co-workers when something was not done correctly as it allows me to easily see who made the change, added the part, etc. ### 28. Powerful but not new user friendly **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2021 **What do you like best about ECI Davisware?** Its a powerful tool with a lot of flexible versatility. **What do you dislike about ECI Davisware?** It is far too complicated with very few straightforward guides that aren't overly wordy. **Recommendations to others considering ECI Davisware:** Reach out for support when needed and use the test environment when needed. **What problems is ECI Davisware solving and how is that benefiting you?** I manage IT mostly so I don't interact with it a ton other than setting up security for users. ### 29. Decent software **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2021 **What do you like best about ECI Davisware?** Inventory and warehousing is easy and intuitive, Service calls are easy to take **What do you dislike about ECI Davisware?** Poor support despite years of attempted improvement, reporting tools are obtuse and not user friendly **Recommendations to others considering ECI Davisware:** Request extensive demos, do not purchase add ons without a trail period of use **What problems is ECI Davisware solving and how is that benefiting you?** Customer information such as equipment on site is easy to manage ### 30. Robust ERP system to handle all service company needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2021 **What do you like best about ECI Davisware?** Personal service. Constantly advancing technology. Ease of use. Customer involvement in development. **What do you dislike about ECI Davisware?** Reoccurring system bugs are our biggest issue. **What problems is ECI Davisware solving and how is that benefiting you?** We have benefited from the GE system greatly, from better reporting to data keeping and sharing. We were brought to the 21st century with GE. ### 31. Still learning GE but I like using it **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2021 **What do you like best about ECI Davisware?** Data you can pull out for reports on techs **What do you dislike about ECI Davisware?** Looking up information on customer equipment is tricky **Recommendations to others considering ECI Davisware:** It’s good but make sure you have standard sop and good data to put into the system **What problems is ECI Davisware solving and how is that benefiting you?** Inventory issues and low performing employees ### 32. Accounting Director **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2021 **What do you like best about ECI Davisware?** Accounts receivable ease of payment processing **What do you dislike about ECI Davisware?** Too many clicks to do most simple tasks and hard to find needed reports. Year end reports hard to locate and manual entry of standard Federal and State forms is time consuming **Recommendations to others considering ECI Davisware:** Be prepared for lengthy start up and for issues to be resolved. Must be pretty computer savy to work through some of the processes. **What problems is ECI Davisware solving and how is that benefiting you?** Less paper pushing within the office. Less likely for documents being lost. ### 33. Been a Customer for 1.5 years **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2021 **What do you like best about ECI Davisware?** I like the flexibility to customize and the support team **What do you dislike about ECI Davisware?** Software not easy to learn and isn't intuitive **What problems is ECI Davisware solving and how is that benefiting you?** We are more organized than ever with GE ### 34. I'm a project manager and use GlobalEdge daily to track cost. **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel A. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2020 **What do you like best about ECI Davisware?** Being able to get up to the minute results **What do you dislike about ECI Davisware?** Took a little time getting used to or learning. **What problems is ECI Davisware solving and how is that benefiting you?** Being able to track cost in real time on my projects ### 35. Overall a good system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2021 **What do you like best about ECI Davisware?** Easy to see everything. Easy to use and has a nice flow. **What do you dislike about ECI Davisware?** A lot of the functions do not work like they should, and they are too small to send off to get fixed **What problems is ECI Davisware solving and how is that benefiting you?** We are able to run our business more GREEN now. ### 36. GE REVIEW **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2021 **What do you like best about ECI Davisware?** CONVENIENCE OF BEING PAPERFREE, TRACKING **What do you dislike about ECI Davisware?** INABILITY TO OPEN DIFFERENT SCREENS FOR VERIFICATION WHILE WORKING WITHIN ANOTHER AREA **What problems is ECI Davisware solving and how is that benefiting you?** TRACKING PO'S, COST ON PROJECTS/SERVICE, VEHICLE RECORDS ### 37. easy to find customers and it's quick and easy to enter dispatches **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2021 **What do you like best about ECI Davisware?** Quick order entry. Easy to find after entering data. **What do you dislike about ECI Davisware?** Look and feel of the site is from the 1990's **What problems is ECI Davisware solving and how is that benefiting you?** no problems. ### 38. Love S2K Dispatch Software **Rating:** 5.0/5.0 stars **Reviewed by:** Amy D. | Secretary/Treasurer, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2017 **What do you like best about ECI Davisware?** We have been with S2K Software for 7-years now and LOVE IT! Customer Support is always great and very responsive! We were working with paper work orders before and it was always a struggle to locate work orders and customer files. Now all we have to do is look up the customer in S2K and with the auto attach feature all their files are there! HUGE time saver! Just one of the many things we love about the software. S2K has been great for our company! **What do you dislike about ECI Davisware?** Nothing much to dislike, whenever we come across something that needs to be fixed, they fix it quickly and if they do not have an option that we need, we get to add it to a wish list and most of the time our wishes get granted. **Recommendations to others considering ECI Davisware:** Great for Small Businesses! Has been a great addition to our company. We also use their Remote Field Service and GPS along with S2K. They all integrate very well which makes everything a lot easier! **What problems is ECI Davisware solving and how is that benefiting you?** Problems that we have solved by having S2K would be no more losing our work orders and customer files. Benefits we have realized is more happy customers and less scheduling issues. ### 39. Great dispatch software! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael R. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2017 **What do you like best about ECI Davisware?** We have been using S2000 since 1986. It has been both reliable and easy to use. The support is really great! **What do you dislike about ECI Davisware?** There is nothing that I dislike about the software. **Recommendations to others considering ECI Davisware:** S2000 is easy to use and extremely reliable. We rarely have any issues and when we do support is right on it. **What problems is ECI Davisware solving and how is that benefiting you?** S2000 gives us the reporting tools that we need to run our business. ### 40. S2K review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2017 **What do you like best about ECI Davisware?** Ease of use, Dispatch board, remote field service **What do you dislike about ECI Davisware?** When updates are processed there are small issues that need resolved **Recommendations to others considering ECI Davisware:** For smaller Service companies needing a simple solution that does the job **What problems is ECI Davisware solving and how is that benefiting you?** We have reduced tech need to write work orders can schedule efficiently and view tech progress on the dispatch board ## ECI Davisware Discussions - [What is the best way to create a dashboard the projects real time status?](https://www.g2.com/discussions/36146-what-is-the-best-way-to-create-a-dashboard-the-projects-real-time-status) - 1 comment, 1 upvote - [View ECI Davisware pricing details and edition comparison](https://www.g2.com/products/eci-davisware/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+20%3A46%3A28+-0500&secure%5Bsession_id%5D=a859a779-33f5-43e1-939f-cfbc3a227c4a&secure%5Btoken%5D=be29d850f27210caa11a082a9b3c12500f1e57c0df54ae2606bd8f5b463e3760&format=llm_user) ## ECI Davisware Integrations - [Azuga Fleet](https://www.g2.com/products/azuga-fleet/reviews) - [Corrigo](https://www.g2.com/products/corrigo/reviews) - [Ecotrak](https://www.g2.com/products/ecotrak/reviews) - [Fortis](https://www.g2.com/products/fortis-fortis/reviews) - [Microsoft Azure](https://www.g2.com/products/microsoft-microsoft-azure/reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - [ThinkAutomation](https://www.g2.com/products/thinkautomation/reviews) ## ECI Davisware Features **User Tools - Warranty Management** - Inventory - Stakeholder Reports - Lifecycle Reports **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **Customer Insights** - Fraud Detection - Trends Detection **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **Software Integrations** - CRM Integration - FSM Integration **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top ECI Davisware Alternatives - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (352 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (350 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (499 reviews)