For the most part, the Datto RMM goes through 1 login, and is well integrated. There was sufficient guidance and free training available to enroll all my clients into the RMM, AV, EDR and cloud backup packages. It worked! Unlike another RMM I tried previously. RMM isn't worth anything if you can't get the component working for you. The Datto RMM environment works. Review collected by and hosted on G2.com.

There is a split in the cloud backup with the V1 and V2 versions. The V1 version is integrated into the Datto login. But the V2 cloud backup requires a separate sign in to view status and manage operations. It is not integrated. Also, recovery from cloud backup can be problematic. I had to do a bare metal restore of 500GB to a new replacement computer, and it took all of 4 days to download the recovery. The result would not boot, but I provided Datto/Kaseya support with screenshots and all information, and they were online with me immediately, and we succeeded in recovering the old computer to a new replacement. Review collected by and hosted on G2.com.

The ComStore and the automated software updates through policies. Review collected by and hosted on G2.com.

Sometimes jobs take long to run on endpoints Review collected by and hosted on G2.com.

I’ve been using Datto RMM for a while now, and overall it’s a solid tool for managing and monitoring devices across different clients. Since it’s cloud-based, setup is pretty easy and there’s no server to maintain, which is a big plus. The agent runs smoothly in the background and doesn’t seem to bog anything down.

One of the biggest benefits is the automation. Being able to run scripts, push updates, or schedule maintenance across a bunch of machines saves a ton of time. Patch management is also one of Datto RMM’s stronger areas — it usually handles Windows updates reliably and gives a good breakdown of what’s installed, what failed, and what still needs attention.

The monitoring and alerting features work well, too. There are plenty of templates to track things like system resources, services, and hardware issues, and alerts can be customized so you’re not flooded with noise.

That said, the platform isn’t perfect. The interface can feel cluttered at times, especially if you’re new to it. Some things take more digging than they should. Reporting is okay, but not super flexible when you want to customize or format things in a specific way. And like any cloud system, sometimes there’s a slight delay before changes or updates show up.

Overall, Datto RMM does what it’s meant to do: it helps keep systems patched, monitored, and secure without constant hands-on work. If you’re managing multiple clients or locations, it definitely makes life easier once you get comfortable with it. Review collected by and hosted on G2.com.

There is absolutely nothing wrong with this; it's simply the best. Review collected by and hosted on G2.com.

Shared mailbox conversations are great as you can convert a user's mailbox to a shared mailbox to retain data. Also, the M365 widgets are so helpful. Review collected by and hosted on G2.com.

To continue growing their list of devices that can be monitored with the tool Review collected by and hosted on G2.com.

All of the backend features within Agent browser Review collected by and hosted on G2.com.

Cannot drag and drop files into the remote seasion Review collected by and hosted on G2.com.

Datto RMM allowed us to manage, maintain and control 1000+ endpoints efficiently, autonomously and at scale.

Giving us control over our estate and our customer estate, building consistency. Review collected by and hosted on G2.com.

Unfortunately, the support often lets Datto down, since the merge with Kaseya, support has lacked. Review collected by and hosted on G2.com.

The efficiency of delivering scripts and pre-programmed scripts. Review collected by and hosted on G2.com.

It’s confusing to use, and there aren’t enough categories to choose from. Review collected by and hosted on G2.com.

Central area to managed endpoint tasks and jobs, along with patch management for app and OS Review collected by and hosted on G2.com.

Shame there is no CVE reporting in it unlike Ninja Review collected by and hosted on G2.com.

Remotely supporting my users. And the installation process Review collected by and hosted on G2.com.

Nothing yet, the installation can sometimes be a little long winded Review collected by and hosted on G2.com.

I like using it for device monitoring, remote access and patching management. It's easy to deploy on the device. Review collected by and hosted on G2.com.

If Datto RMM can manage the Azure and M365, it will be perfect. Review collected by and hosted on G2.com.