DataPacket Reviews (31)

Reviews

DataPacket Reviews (31)

4.8
31 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the excellent support and network stability provided by DataPacket, highlighting the quick response times and effective solutions from the support team. Many appreciate the flexibility in server configurations and the overall reliability of the service, making it a preferred choice for critical applications. However, some users note the lack of cheaper server options as a common limitation.

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Verified User in Higher Education
AH
Verified User in Higher Education
Enterprise (> 1000 emp.)
"Frankfurt datacenter is down for 3 hours and no real support"
0/5
What do you like best about DataPacket?

network was very good and support team was responsive but service in very bad in 2020, network issues and bad support Review collected by and hosted on G2.com.

What do you dislike about DataPacket?

bad support

network issues

high price

bad managments Review collected by and hosted on G2.com.

Response from Šimon Rybišár of DataPacket

Dear customer,

we are truly sorry for your negative experience. First of all, we truly apologise for any inconvenience the outage has caused for you. I am sure you can see now or will be able to see in future, that an outage like this is a rarity with us, not a usual occurrence.

We have kept all of our customers in the loop about the outage but I assume by "real support" you mean resolution, which, unfortunately, came only after 3 hours.

After the incident, we have reached out to all of our customers, that were affected by the Frankfurt outage and provided both support and compensation based on our SLA. We understand, that the outage affected many businesses but we did our best to act as quickly as possible, and we did take several steps to avoid similar situations from happening in future.

We would like to assure you, that we do take this matter seriously and would like to get in touch with you to see, where exactly you feel we have failed you support-wise. Thank you.

Best regards,

Simon

Sales Director at DataPacket.com

Verified User in Computer Games
AC
Verified User in Computer Games
Small-Business (50 or fewer emp.)
"Fast, powerful, stable and affordable"
5/5
What do you like best about DataPacket?

Working with the DataPacket team is great. They have a great attention to detail, and are very customer-focused. They tailored their offering to our exact needs. Any questions we have are very quickly answered by their skilled team. Billing is very easy to understand: there are no hidden surprises.

The dedicated servers themselves are extremely robust - we haven't had any issues.

We love the unmetered 10 Gbps ports. Their PoPs are spread around the world, allowing us target our primary audiences with ease.

Their new Client Panel is feature-rich and a delight to look at. Review collected by and hosted on G2.com.

What do you dislike about DataPacket?

There is nothing I dislike about DataPacket :) Review collected by and hosted on G2.com.

Verified User in Telecommunications
AT
Verified User in Telecommunications
Small-Business (50 or fewer emp.)
"Fast affordable infrastructure grade hosting"
4/5
What do you like best about DataPacket?

Fast, quick provisioning, good locations, good tech support. Review collected by and hosted on G2.com.

What do you dislike about DataPacket?

Feature requests: web-based IPMI console (console only, other IPMI functions can still require VPN), two factor auth (SMS at least and Yubikey would be nice too), ability to share stuff to others with other logins (to delegate access to other admins in our organization). Another huge plus but not required is PoPs in harder to access regions like South America, Africa, and Australia. Those regions have a shocking poverty of high-bandwidth infrastructure grade cloud options that are well-run and secure. Review collected by and hosted on G2.com.

Verified User in Telecommunications
AT
Verified User in Telecommunications
Mid-Market (51-1000 emp.)
"DataPacket - very professional and efficient"
5/5
What do you like best about DataPacket?

Very professional and effective experience with their employees. They solved each query within a minimum time, so it took me less than 2 days from querying to realization of the dedicated server hosting solution. Review collected by and hosted on G2.com.

What do you dislike about DataPacket?

So far so good, there is nothing I would emphesise as dislike. Review collected by and hosted on G2.com.

Borislav B.
BB
Borislav B.
Managing Director
Information Technology and Services
Small-Business (50 or fewer emp.)
"Easy, convenient and reliable service."
5/5
What do you like best about DataPacket?

- excellent coverage in Europe and North America

- latest generation servers

- excellent internet connectivity

- convenient administrative application Review collected by and hosted on G2.com.

What do you dislike about DataPacket?

There is nothing to dislike of using Datapacket. Review collected by and hosted on G2.com.

Verified User in Photography
AP
Verified User in Photography
Small-Business (50 or fewer emp.)
"TOP CUSTOMER SERVICE, TOP SERVERS AND STABILITY!!"
5/5
What do you like best about DataPacket?

- excellent coverage in Europe

- Very performant servers

- excellent internet connectivity Review collected by and hosted on G2.com.

What do you dislike about DataPacket?

Maybe a little bit expensive but high quality Review collected by and hosted on G2.com.

Response from Ondrej Matousek of DataPacket

Many thanks for leaving your review. We really appreciate it!

P.S. Our network currently spans 3 continents and we continue to expand our coverage by opening new locations worldwide.

Anton B.
AB
Anton B.
Senior Person who does everything :D
Information Technology and Services
Small-Business (50 or fewer emp.)
"Great services and hosting stability"
5/5
What do you like best about DataPacket?

Even when they have exact hardware out of stock, they do provide better hardware, until they'll replenish stocks. Stability is also at highest SLA, atm it's 100.0% for our case. Renting servers since January 2018. Review collected by and hosted on G2.com.

What do you dislike about DataPacket?

Really... not much... everything is ok.

Sometimes they do scaring offers, but this is only offers (Like they offer to get better CPU for your server for higher price) but this is mostly because they don't really see why you use server and what resources you're really in need. Review collected by and hosted on G2.com.

Response from Barbora Škeříková of DataPacket

Thank you, Anton, for the excellent review related to your experience with us. We are sure companies looking for a dedicated server provider will find your recommendations useful.

Verified User in Computer & Network Security
AC
Verified User in Computer & Network Security
Mid-Market (51-1000 emp.)
"Fantastic for high bandwidth servers throughout the world"
5/5
What do you like best about DataPacket?

They've been able to turn up last-minute capacity for us with ease. The network has been reliable without any issues in the over year we've used them. Their team has been easy to communicate with. When working with them on an UDP fragmentation ACL they were flexible on making the appropritae ACL Δ to meet the requirements of our application. Review collected by and hosted on G2.com.

What do you dislike about DataPacket?

We haven't had any major disruption so I can't speak to anything we've disliked about working with DP. Review collected by and hosted on G2.com.

DR
Daniel R.
Small-Business (50 or fewer emp.)
"Excellent company! Professional and customer-oriented. Highly recommended!"
5/5
What do you like best about DataPacket?

I was looking for a dedicated server and found the offer with a good price-performance ratio. I did not know the company until then, but decided to give it a try and I was not disappointed, everything works great, so far there have been no problems.

About the company, I can say that they are very attentive and have an incredible service. They are very professional, did an amazing job and work very hard to make you satisfied. A company from which other companies can learn!

I'm a very satisfied and I recommend everyone to try their offer. Review collected by and hosted on G2.com.

What do you dislike about DataPacket?

So far, there have been no problems, and there is no disappointment. Review collected by and hosted on G2.com.

Response from Barbora Škeříková of DataPacket

Daniel, many thanks for your recognition. We will do our best to keep you satisfied!

Verified User in Entertainment
AE
Verified User in Entertainment
Small-Business (50 or fewer emp.)
"10 out of 10! Speed, Customer Service, And Top Notch Servers"
5/5
What do you like best about DataPacket?

Datapacket are able to deliver content to our customers any where in the world, We get ultra low latency worldwide, and we have clients who can watch from our European servers in Australia, Thailand, Singapore.

We have had 0 downtime and 0 issues since we started using datapacket. Review collected by and hosted on G2.com.

What do you dislike about DataPacket?

Nothing, ill use this box to tell you how much we like them! They are awsome! Review collected by and hosted on G2.com.

Response from Barbora Škeříková of DataPacket

Many thanks for the excellent rating and review. We appreciate it!