---
title: DataKnowl Reviews
meta_title: 'DataKnowl Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how DataKnowl works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 1
  scale: '5'
date_modified: '2026-06-21'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# DataKnowl Reviews
**Vendor:** Complexity Intelligence  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About DataKnowl
DataKnowl Contact easily connects your business with your customers on all channels




## DataKnowl Reviews
  ### 1. An Excellent Customer Service and Engagement Digital Platform !

**Rating:** 4.5/5.0 stars

**Reviewed by:** VijayKumar M. | Research Scientist, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 31, 2022

**What do you like best about DataKnowl?**

The features and services provided by this platform, such as a continuous and unbreakable customer support system.

**What do you dislike about DataKnowl?**

I will let you know if there is anything to share in the future.

**What problems is DataKnowl solving and how is that benefiting you?**

DataKnowl helped resolve the services like interactive voice responses, call forwarding, and support ticket system. It was very effective in engaging clients.



- [View DataKnowl pricing details and edition comparison](https://www.g2.com/products/dataknowl/reviews?page=1&section=pricing&secure%5Bexpires_at%5D=2026-08-06+20%3A25%3A46+-0500&secure%5Bsession_id%5D=151ad99e-bd13-4cbc-896d-761755e3b92f&secure%5Btoken%5D=3214746f0d49409ecd6c6092adc5192ed0ed80b6958f2c9a5a41fc9fdfe66c7f&format=llm_user)

## DataKnowl Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database
- Workflow Management
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Queue Management
- Inbox Management
- Support Ticket Management
- Email Management

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice
- Video Chat

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards
- Mobile Access

**Additional Functionality**
- Automated Routing
- Chatbot
- Reporting & Statistics
- Autoresponders
- AI Copilot
- Real-Time Monitoring
- CRM
- Gamification
- Conversation Intelligence
- Customizable Fields
- Surveys & Feedback
- Key Performance Indicators
- Collaboration Tools
- Multi-Channel Communication
- Voice Recognition
- Live Chat
- Task Automation
- IVR
- Language Detection
- Multiple Data Sources
- Predictive Analytics
- API
- Alerts/Escalation
- Data Security
- Interaction Tracking
- Prioritization
- Secure Data Storage
- Macros/Templated Responses
- Performance Metrics
- Single Sign On
- Mobile App
- Reporting/Analytics
- Access Controls/Permissions
- Email Templates
- Real-Time Notifications
- Automated Responses
- Data Import/Export
- Personalization
- Workflow Automation

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