The automations that are touted in the sales pitches actually come to fruition during implementation! We did POC's with competitors to DataGrail and in each case besides DataGrail we found that the automations were only automations after building out the multitude of workflows, API connections, and, form edits. The POC with DataGrail though showed that they truly automate the DSR, Consent, Privacy Assessment, and Datamapping exercises from the start of implementation. We haven't needed any developer resources to integrate DataGrail with our existing systems. Review collected by and hosted on G2.com.

I wish there was an option for us to build out a custom connection if needed, but honestly DataGrail has existing connectors for the vast majority of our 3rd party systems, particularly the ones we care about. Thus far we haven't needed to connect with a system that is really important to us that they don't offer. Our understanding is that in the future if we do need a connector we can request it from their technical team. Based on our current experience with their customer service/technical team I have zero issues with that approach. Their technical team has been very responsive and quick to help with everything we have needed. Review collected by and hosted on G2.com.

The platform allows the ease of processing and managing customer privacy requests in a straight forward manner. The UI is intuitive and fairly easy to implement.

The implementation team and support is some of the best I've ever experienced from working with vendors for years handling various SaaS implementations. They are thorough and not afraid to knudge us as the customer to stay on track and focused on whats necessary to meet goals and deadlines to make us successful with their tool. Review collected by and hosted on G2.com.

The platform and company is still pretty young and with that comes features or products that may still actually be in developement or beta. Luckily this didn't hinder our experience with the platform and overall as a customer we were able to make suggestions that were taken seriously and implemented within a timely manner. The Datagrail team did a great job of meeting regularly with us and heard our feedback and made updates and changes where possible.

Overall we'd still like to see more options for automation within the platform as well as more reporting and visualizations along with levers to pull related to the data mapping functionality. Review collected by and hosted on G2.com.

Our onboarding experience has been excellent. The project has been mapped out very well by the DG team and if bumps have come up, they pull in the right people who can answer the questions we have. It has been such an easy integration/implementation so far. They have been quick to get on the phone and help us when we got stuck.

They have provided clear expectations after each call and clear assigments. If there was a roadblock on either side, they have been quick to let us know why something is blocked, and worked to quickly get it unblocked. Review collected by and hosted on G2.com.

I haven't found anything that I dislike with DataGrail yet. We have a fairly complicated setup and even with that it has been easy to work through. Review collected by and hosted on G2.com.

Company representatives are accessible, consistent, and problem-solvers which separates them from others in the market. Review collected by and hosted on G2.com.

There is nothing I particularly dislike. Overall, the content on DataGrail's website is helpful, though I would love to see more information directed at technical stakeholders that speaks to the implementation and process automation to benefit the client. Review collected by and hosted on G2.com.

I love the ease of use when submitting and completing deletion and opt out requests. We use this application weekly. Review collected by and hosted on G2.com.

I don't have any complaints or feedback. I love the way this application is set up! Review collected by and hosted on G2.com.

I think that the team has been the best part (so far). They are knowledgeable, organized and willing to go the extra mile to get things done. They have an awesome attitude and make an otherwise drab (but important) topic interesting. Review collected by and hosted on G2.com.

I would like a more seamless way to learn and add compliance features as new laws come into play. Review collected by and hosted on G2.com.

The site is organized well, and it's easy to navigate around. Integrations are also easy to do. Review collected by and hosted on G2.com.

Some work needs to be done manually, such as adding contract start and end dates. Review collected by and hosted on G2.com.

We recently onboarded DataGrail, my experience with it was more about integration of Datagrail platform with multiple apps/software that we use on a regular basis. Personally, I loved the documentation they have for some highlevel integrations. It was super easy to do the set up and was very straightforward. I frequently worked with mutlitple teams for integration. There was never any confusion from any of the department and it was all seamless. DataGrail also provides great support when it comes to onboarding or any thing related to troublesooting. I would hightly recommend any one to try them. Review collected by and hosted on G2.com.

There weren't any! Had a great time with their team Review collected by and hosted on G2.com.

DataGrail provides comprehensive documentation that facilitates seamless integration and optimizes your setup time. Their team is exceptional to collaborate with and highly responsive to feedback. They are genuinely receptive to suggestions and actively incorporate new features tailored to your specific requirements. Review collected by and hosted on G2.com.

The documentation contained a few errors, but their engineering team was highly responsive and promptly addressed the issues. The turnaround time was excellent. Although there was a feature we needed that was still on their roadmap and not yet ready for integration, they were able to accommodate our needs by providing an interim solution until the actual feature is released. Review collected by and hosted on G2.com.

I like best the user friendly interface and support that I receive if I have any questions about the tool. Review collected by and hosted on G2.com.

There is nothing I dislike about DataGrail Review collected by and hosted on G2.com.