DataGrail has allowed us to replace our home-grown DSAR management with a best-in-class system to manage DSARs. It allows us to connect to a variety of systems where data might live, and scan them. Previously, we had to have administrators comb through these systems individually, so DataGrail has removed a lot of manual work. DataGrail has an excellent customer support team which is able to answer our questions when they arise. Review collected by and hosted on G2.com.

Just like any software, there are some product limitations that we have had to work through, but overall DataGrail is a benefit to our business. Review collected by and hosted on G2.com.

Datagrail makes consent management incredibly simple & streamlined, helping our team ensure our website is compliant & we are implemented best practices for compliance + consent across a variety of data policies. Review collected by and hosted on G2.com.

Our new consent strategy + implementation is night & day compared to our old tool. Have not experienced negative impacts or blockers while using Datagrail. Review collected by and hosted on G2.com.

Previously, we used OneTrust for our consent banner, but it often created problems with data tracking, such as blocking cookies that were not supposed to be blocked. Since switching to DataGrail, the transition has been seamless. Other than occasionally reviewing the recommended cookie rules, we've had to do very little ongoing management since setting up DataGrail. Review collected by and hosted on G2.com.

From a developer's perspective, I really can't point out any negatives. Review collected by and hosted on G2.com.

We’ve been using this integration since August 2022, and it has been a valuable tool for managing Access (SAR) and Delete (RTF) requests. It also allows us to tailor notifications for our users. DataGrail offers several flexible options that suit our needs, ensuring everything runs smoothly and stays in compliance.

Throughout our partnership, we’ve encountered only a few issues, and the DataGrail team has been very responsive and quick to assist with any requests.

Additionally, we’ve integrated more features over time, and the process has been simple, thanks to the clear guidelines and straightforward steps. Last year, we expanded our options to better handle user requests in line with different regulatory requirements. Review collected by and hosted on G2.com.

Some actions in the workflow are manual, but after discussing with the DataGrail team, we were able to automate some of the process steps. We will continue working with the team to add more automation. Review collected by and hosted on G2.com.

It was mostly straightforward to setup the product and the UX/UI is clear. We used Google Tag Manager to integrate Datagrail. I particularly appreciated the ability to setup rules for the consent banner to not show when it's not required for a particular geo location. Styling the consent banner so it fit with our website's design aesthetic did take some effort, but that was to be expected given the highly custom website we had. In the end though, it looked great. Review collected by and hosted on G2.com.

The consent banner components are a bit difficult to fully style, though with some help from AI and an engineer we were able to get it to look like we wanted in the end. Review collected by and hosted on G2.com.

I love how easy DataGrail is to integrate without needing any Engineering resources, which accelerates the process significantly. The responsive customer support is a huge plus, fixing issues quickly. I also find the interface very intuitive, especially the Consent Management tool, making the system user-friendly. Review collected by and hosted on G2.com.

I experienced initial technical issues when setting up DataGrail, as the GTM containers weren't loading correctly. Although the problem was resolved quickly with the help of technical support, it was a temporary setback. Review collected by and hosted on G2.com.

DataGrail allows for me and my team to have things well organized and automated. This makes our job very easy. Its helpful to stay on top of requests and ensure things are being processed in a timely manner. The DG team is very helpful and knowledgeable. They are quick to implement updates or explain why something may need to be done a different way. They provide me the tools to do the job as well instead of having to wait for them. Review collected by and hosted on G2.com.

Looking at our process prior to DG I dont think I have anything to say about using it that makes a negative impact to my team. Review collected by and hosted on G2.com.

The platform is incredibly user friendly. Having several privacy processes within one platform is helpful and has removed several manual tasks. The customer support is fantastic. If there is an issue, support normally responds within a day and continues to communicate. Review collected by and hosted on G2.com.

Consent implementation took longer than anticipated. Some of our use cases would benefit from more customization. The cookie scanner pulls in some noise that makes it difficult to have an accurate inventory of cookies. Review collected by and hosted on G2.com.

The customer service - everyone we work with at DataGrail is invested in our success with the platform. They are attentive and always helpful - it goes a long way. Review collected by and hosted on G2.com.

Sometimes the flows can be confusing in terms of what you have actioned already in terms of deletion requests with respect to different platforms. It would help if they had more visual cues for when something is done vs. in process. Review collected by and hosted on G2.com.

We recently onboarded DataGrail as our new CMP at my company. The product itself is great, namely the intuitive user interface, and seamless integration with many of the other products within our tech stack. The onboarding process was smooth and painless, thanks to the ongoing support by our engagement manager, Liz S. Liz would meet with us on a weekly basis up until the moment we published our new cookie banner, to ensure all of our integrations were accounted for and that everything was in line before publishing. Liz also helped manage engagements across our other vendors we work with in relation to our DataGrail setup to make sure everyone was informed and aligned. Would definitely recommend. Review collected by and hosted on G2.com.

Nothing as of yet, we've been happy with the experience so far. Review collected by and hosted on G2.com.