--- title: DataGrail Reviews meta\_title: 'DataGrail Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 206 reviews by the users' company size, role or industry to find out how DataGrail works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 206 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Data Privacy url: https://www.g2.com/categories/data-privacy-3d79da1e-6384-42b3-a11f-d04b6694e806 --- # DataGrail Reviews & Product Details Visit Website DataGrail is a complete, AI-powered privacy automation platform for privacy, legal, and security teams at the world’s leading brands. Companies like HubSpot, Databricks, Major League Soccer and more choose DataGrail for: → Enterprise-grade consent management → AI-powered data mapping and risk intelligence → Deep integration and end-to-end privacy automation → Industry-best support and privacy expertise Founded in 2018 and now headquartered in San Francisco, CA, DataGrail helps brands eliminate privacy risk, build customer trust, and ensure compliance with ever-evolving regulatory demands. → Automated data mapping, deep discovery, and AI-powered risk insights give you unprecedented visibility into privacy risk across your business. → Automated consent management makes it easy to ensure your site stays compliant with no-code setup, real-time regulation updates, and seamless branded experiences. → Industry-leading automation and 2,400+ integrations come together to help streamline the most complex privacy jobs at any scale and complexity. → Our best-in-class success team acts as an extension of your privacy program, going beyond basic support to provide deep technical and privacy expertise from day 1 to day 1,001. → DataGrail builds cutting-edge AI innovation on a foundation of safety and security at the core, so you can confidently deliver your best in data privacy. DataGrail is an industry leader in data privacy management. A few of our recognitions include: → Recognized in the Gartner Hype Cycle for Privacy, 2022-2025, plus Gartner Market Guide for Subject Rights Requests 2021 and Gartner Cool Vendor in 2020 → Named Leader in IDC ProductScape: Worldwide Data Privacy Compliance Software, 2023-2025 → Named one of the World’s Most Innovative Companies by Fast Company in 2024 → Achieved Top Remote Startup and Top SF StartUp in Built In’s 2025 Best Places to Work * * * Product Website DataGrail Seller [DataGrail](https://www.g2.com/sellers/datagrail) Discussions [DataGrail Community](https://www.g2.com/products/datagrail/discuss) Languages Supported Bulgarian, Czech, Danish, German, Greek, English, Finnish, French, Hungarian, Italian, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish, Swedish Solution Type Best-of-Breed Overview by Alison Clarke Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/datagrail/pricing) ## DataGrail Integrations (81) What do users say about integrations? 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Fund-Raising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Fund-Raising") AF Verified User in Fund-Raising Mid-Market (51-1000 emp.) 3/25/2026 "Exceptional Support and a True Partnership with DataGrail" 4/5 What do you like best about DataGrail? The best thing about DataGrail is their support and responsiveness. The team is highly receptive to feedback, collaborates on new integrations, and incorporates our suggestions into their roadmap. It feels like a true partnership, and we can rely on them to resolve issues quickly. Review collected by and hosted on G2.com. What do you dislike about DataGrail? Some product features feel a bit clunky. For example, data subject requests can’t be processed in bulk. Additionally, there’s no clear notification when a request encounters errors, unlike integration disconnects, which do trigger alerts. This means issues are often only discovered by manually checking requests, sometimes close to deadlines. Review collected by and hosted on G2.com. What problems is DataGrail solving and how is that benefiting you? DataGrail has significantly improved how we manage data subject requests, making the process far less manual and much more comprehensive than before. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CR Caroline R. Mid-Market (51-1000 emp.) 3/30/2026 "Seamless Automation, Highly Efficient" 4/5 What do you like best about DataGrail? I use DataGrail for privacy integration across multiple platforms. It helped automate my data deletion process. The automation aspect was easy to work with and created a seamless transition from being manual to automated. It gave me time back at the start of my day and was very efficient. The initial setup was pretty easy. I've found they have been accommodating to all my requests. Review collected by and hosted on G2.com. What do you dislike about DataGrail? nothing Review collected by and hosted on G2.com. What problems is DataGrail solving and how is that benefiting you? I use DataGrail to automate my data deletion process, which gave me time back at the start of my day. It was easy to work with, making the transition from manual to automated seamless and efficient. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ryan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan P.") RP Ryan P. Senior Web and Mobile Developer Mid-Market (51-1000 emp.) 9/25/2025 "Very easy to use, once past the initial integration" 4/5 What do you like best about DataGrail? The consent management system is highly automated and simple to personalize. I found it straightforward to modify the default messaging to align with our legal team's requirements. One feature I appreciated was the ability to preview changes behind a test flag, ensuring updates aren't immediately visible to all users. Additionally, their support team has been very responsive. Review collected by and hosted on G2.com. What do you dislike about DataGrail? The consent management feature is still quite new, and we experienced some initial growing pains. Some pages were broken, which may have been caused by bad data or possibly by some front-end code that DataGrail was running. On the positive side, they managed to resolve these issues fairly quickly. However, since we didn't have anything live in production at the time, there wasn't as much urgency for us. Review collected by and hosted on G2.com. What problems is DataGrail solving and how is that benefiting you? We needed to provide users with the option to opt out of certain tracking services if they choose. The consent management platform makes this possible, as it allows us to display a modal when a user clicks a link to manage their privacy settings. Review collected by and hosted on G2.com. Show More Response from Ian Phippen of DataGrail [Editedit](https://www.g2.com/survey_responses/datagrail-review-11730853/official_response/edit) Hi Ryan, thank you so much for taking the time to review! I'm glad to hear you found our resolutions expedient and the personalization experience straightforward. I'm sorry to hear about the pain points in your launch - Consent went through some big changes this year, and I understand that you ran into a brief incident with the permissions page. While we acted quickly, the last thing we want is to make anyone feel stalled. I will raise this with the team to dig in on how even momentary issues can impact the customer experience. Thanks again for raising this, and I know we'll improve for the future! Current UserValidated ReviewerSource: Organic ![Justin P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin P.") JP Justin P. Senior Legal Operations Specialist Enterprise (\> 1000 emp.) 10/1/2025 "Replacing Manual DSAR Processing" 4/5 What do you like best about DataGrail? DataGrail has allowed us to replace our home-grown DSAR management with a best-in-class system to manage DSARs. It allows us to connect to a variety of systems where data might live, and scan them. Previously, we had to have administrators comb through these systems individually, so DataGrail has removed a lot of manual work. DataGrail has an excellent customer support team which is able to answer our questions when they arise. Review collected by and hosted on G2.com. What do you dislike about DataGrail? Just like any software, there are some product limitations that we have had to work through, but overall DataGrail is a benefit to our business. Review collected by and hosted on G2.com. What problems is DataGrail solving and how is that benefiting you? Centralization and Automation of DSARs - saving our company time. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 10/22/2025 "User-Friendly Platform with Excellent Support, Minor Customization Challenges" 4/5 What do you like best about DataGrail? The platform is incredibly user friendly. Having several privacy processes within one platform is helpful and has removed several manual tasks. The customer support is fantastic. If there is an issue, support normally responds within a day and continues to communicate. Review collected by and hosted on G2.com. What do you dislike about DataGrail? Consent implementation took longer than anticipated. Some of our use cases would benefit from more customization. The cookie scanner pulls in some noise that makes it difficult to have an accurate inventory of cookies. Review collected by and hosted on G2.com. What problems is DataGrail solving and how is that benefiting you? Removing manual processes and keeping several privacy processes in one platform. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Gambling & Casinos](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Gambling & Casinos") AG Verified User in Gambling & Casinos Enterprise (\> 1000 emp.) 3/3/2025 "Very attentive team, open to feedback and change requests. Product is still maturing." 4/5 What do you like best about DataGrail? The team at DG is their greatest asset. They are very attentive to our needs as a business and open to working with us to make changes to the platform. We are treated like a very valued customer whose feedback is regular taken on board. Our regular calls keep us on track against our own privacy strategic goals. Recent changes to the Risk Assessment have been significant. Review collected by and hosted on G2.com. What do you dislike about DataGrail? The platform is still maturing in some areas. The customization abilities for assessments in areas like vendors, purposes for processing, categories of data and of data subjects may not be a requirement for a lot of organizations but in our field it would be a game changer to have that. Review collected by and hosted on G2.com. What problems is DataGrail solving and how is that benefiting you? The need to complete Privacy Impact Assessments in a proactive manner is one of key strategic goals and as we look forward, the changes to the assessment module will help us in achieving that goal. Having automation in the management of privacy rights requests, in particular access requests, is very important for managing our resources in a cost efficient manner. Review collected by and hosted on G2.com. Show More Response from Ian Phippen of DataGrail [Editedit](https://www.g2.com/survey_responses/datagrail-review-10908091/official_response/edit) Thank you so much for the thoughtful insight. We’re so proud to partner with teams like yours and grateful to keep growing alongside you - as you alluded to, customer feedback is a major value for us. I'll share your comments on risk assessment customization with our team, and I'm sure we'll discuss further soon! Thank you again for taking the time to share what you have achieved with risk assessments and DSAR automation. Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Enterprise (\> 1000 emp.) 3/3/2025 "Must have tool for prviacy teams" 4/5 What do you like best about DataGrail? DataGrail is very intuitive to use and can integrate with a bunch of different third party systems which may store personal data. Customer support team is fantastic. I get a response essentially on the same day every single time and it is more often than not the same support team member which is good because they have a more holistic view of historical support issues. Review collected by and hosted on G2.com. What do you dislike about DataGrail? There are still too many clicks throughout the platform which could be automated. There could be more customisation within certain integrations (i.e. being able to select which data fields within a record to delete and not have to delete the entirety of the record). Review collected by and hosted on G2.com. What problems is DataGrail solving and how is that benefiting you? DataGrail removed hours worth of manual searching for a 10s of system administrators throughout the business. It also provides us with a source of truth for requests, when they happened, what data was found, when it was deleted etc. We also have all communications with both the data subject and the system administrators all in one platform instead of accross a number of channels. Review collected by and hosted on G2.com. Show More Response from Ian Phippen of DataGrail [Editedit](https://www.g2.com/survey_responses/datagrail-review-10906385/official_response/edit) Thank you so much for the kind words and useful feedback. While we’re delighted to hear you appreciate our integrations and customer support, we're always on the lookout for more meaningful and safe automation measures to serve privacy teams, and we'd love to hear more about your dislikes. I’ll pass your review on, but I encourage you to reach out to us at support@datagrail.io so that we can schedule a more detailed follow-up discussion. Thank you again for taking the time! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 6/18/2025 "Great product" 4/5 What do you like best about DataGrail? I personally enjoy the support that is provided by the DataGrail team whenever I need! Review collected by and hosted on G2.com. What do you dislike about DataGrail? The least helpful thing about using DataGrail is there are some manual processes due to limitations with connection types for certain applications. Review collected by and hosted on G2.com. What problems is DataGrail solving and how is that benefiting you? DataGrail is helping us compile all customer level data into one place, allowing for us to easily manage various customer requests and ensure all endpoints have been addressed. Review collected by and hosted on G2.com. Show More 8/7/2025 Validated ReviewerSource: Organic ![Adam C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam C.") AC Adam C. Product Owner Mid-Market (51-1000 emp.) 7/29/2024 "Painless Implementation" 4/5 What do you like best about DataGrail? The automations that are touted in the sales pitches actually come to fruition during implementation! We did POC's with competitors to DataGrail and in each case besides DataGrail we found that the automations were only automations after building out the multitude of workflows, API connections, and, form edits. The POC with DataGrail though showed that they truly automate the DSR, Consent, Privacy Assessment, and Datamapping exercises from the start of implementation. We haven't needed any developer resources to integrate DataGrail with our existing systems. Review collected by and hosted on G2.com. What do you dislike about DataGrail? I wish there was an option for us to build out a custom connection if needed, but honestly DataGrail has existing connectors for the vast majority of our 3rd party systems, particularly the ones we care about. Thus far we haven't needed to connect with a system that is really important to us that they don't offer. Our understanding is that in the future if we do need a connector we can request it from their technical team. Based on our current experience with their customer service/technical team I have zero issues with that approach. Their technical team has been very responsive and quick to help with everything we have needed. Review collected by and hosted on G2.com. What problems is DataGrail solving and how is that benefiting you? We currently have a few teams involved in managing just the Data Subject Access Request and Consent portions of privacy managment. By using DataGrail, it will reduce that effort from multiple people/teams multiple times a week, to one or two people a couple times a week. Additionally we will be more confident in our privacy posture as it will enable us to do privacy assessments as well as understand where are sensitive data is being kept. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") EH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 3/11/2025 "My company current employs DataGrail's base level of DSR support services." 4/5 What do you like best about DataGrail? Company representatives are accessible, consistent, and problem-solvers which separates them from others in the market. Review collected by and hosted on G2.com. What do you dislike about DataGrail? There is nothing I particularly dislike. Overall, the content on DataGrail's website is helpful, though I would love to see more information directed at technical stakeholders that speaks to the implementation and process automation to benefit the client. Review collected by and hosted on G2.com. What problems is DataGrail solving and how is that benefiting you? DataGrail helps us streamline our existing DSR flows and identify additional gaps to support over the long term. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about DataGrail? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about DataGrail ](https://www.g2.com/products/datagrail/discussions/new) GU Guest User • Last activity 8 months ago What is DataGrail used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-datagrail-used-for) [ View all Discussions ](https://www.g2.com/products/datagrail/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 10 months ### Average Discount 12% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/datagrail/pricing) ## How much does DataGrail cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 11 purchases. Get Price Estimate DataGrail Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_28b6b749a61e1b0d1b4263fb1d142b49/trustarc.png "Product Avatar Image") TrustArc 4.2/5(328) [ Compare Now ](https://www.g2.com/compare/datagrail-vs-trustarc) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3bd56ca6e04303a2cc4dadf35bce83aa/osano.png "Product Avatar Image") Osano 4.5/5(173) [ Compare Now ](https://www.g2.com/compare/datagrail-vs-osano) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cde6f0bab4995ecf0190c5a439b82a73/transcend.png "Product Avatar Image") Transcend 4.6/5(112) [ Compare Now ](https://www.g2.com/compare/datagrail-vs-transcend) ##### ##### DataGrail Features Functionality Data Subject Access Requests Identity Verification Privacy Impact Assessments [ View More Features ](https://www.g2.com/products/datagrail/features) ## Top-Rated Alternatives [ ![MineOS](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MineOS") MineOS 4.8/5(233) ](https://www.g2.com/products/mineos/reviews) [ ![Osano](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Osano") Osano 4.5/5(173) ](https://www.g2.com/products/osano/reviews) [ ![OneTrust Privacy Automation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "OneTrust Privacy Automation") OneTrust Privacy Automation 4.3/5(154) ](https://www.g2.com/products/onetrust-privacy-automation/reviews) [ View All Alternatives ](https://www.g2.com/products/datagrail/competitors/alternatives) ##### Categories on G2 [Consent Management Platform (CMP)](https://www.g2.com/categories/consent-management-platform-cmp)[Sensitive Data Discovery](https://www.g2.com/categories/sensitive-data-discovery)[Data Subject Access Request (DSAR)](https://www.g2.com/categories/data-subject-access-request-dsar) [Consent Management Platform (CMP)](https://www.g2.com/categories/consent-management-platform-cmp)[Sensitive Data Discovery](https://www.g2.com/categories/sensitive-data-discovery)[Data Subject Access Request (DSAR)](https://www.g2.com/categories/data-subject-access-request-dsar)[Data Privacy Management](https://www.g2.com/categories/data-privacy-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best cloud account data management platforms for sales operations](https://www.g2.com/discussions/best-cloud-account-data-management-platforms-for-sales-operations)[What platform integrates presentation tools with collaboration apps?](https://www.g2.com/discussions/what-platform-integrates-presentation-tools-with-collaboration-apps)[Visual Lease vs LeaseAccelerator for ASC 842 compliance: what actually separates them?](https://www.g2.com/discussions/visual-lease-vs-leaseaccelerator-for-asc-842-compliance-what-actually-separates-them) [What contractor payment platforms connect with HR, payroll and accounting systems so contractor data does not have to be manually entered in three different places?](https://www.g2.com/discussions/what-contractor-payment-platforms-connect-with-hr-payroll-and-accounting-systems-so-contractor-data-does-not-have-to-be-manually-entered-in-three-different-places)[What is the best cloud-based lease administration solution?](https://www.g2.com/discussions/what-is-the-best-cloud-based-lease-administration-solution)[Pros and Cons Details](https://www.g2.com/products/datagrail/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)