DataGrail Reviews & Product Details

AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We enabled the integrations with just a few clicks for a number of common platforms including Salesforce. Review collected by and hosted on G2.com.

What do you dislike?

I haven't found anything yet that has been problematic. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Datagrail is putting us in a position to stay in line with the ever-increasing scope of privacy legislation Review collected by and hosted on G2.com.

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DataGrail Overview

What is DataGrail?

DataGrail is a privacy platform, built to help companies comply with the GDPR, CCPA, and LGPD. Using DataGrail, enterprises can identify and map applications and personal data; operationalize privacy requests; and manage company-wide communication preferences. DataGrail has 200+ pre-built application connectors and integrations for data lakes, providing a no-code onboarding for customers. New systems are automatically detected without manual surveys, and privacy requests are performed without involving application owners. Data inventory is continuously updated, and communication preferences propagate seamlessly across all systems, with a robust compliance log and monitoring for high risk personal data.

DataGrail Details
Website
Languages Supported
Bulgarian, Czech, Danish, German, Greek, English, Finnish, French, Hungarian, Italian, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish, Swedish
Product Description

DataGrail is a purpose-built platform for legal and security teams to manage personal data for privacy regulations like the GDPR and California's Privacy Act.

How do you position yourself against your competitors?

DataGrail was designed from the ground up to automate data discovery and streamline privacy programs to create less work for our customers, while also ensuring a higher level of accuracy (thus reducing privacy risk).

DataGrail developed 200+ pre-built connectors with companies — such as Salesforce, Shopify, Adobe, AWS, Oracle, Okta, and many others, providing organizations with an accurate, real-time view of the applications used and all the personal data that maps to those systems.

Currently we have dozens of customers using the DataGrail Platform to perform data discovery, automate their privacy program and oversee preference management.


Seller Details
Seller
DataGrail
Company Website
Year Founded
2018
HQ Location
San Francisco, CA
Twitter
@DataGrail
1,092 Twitter followers
LinkedIn® Page
www.linkedin.com
38 employees on LinkedIn®

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DataGrail Reviews

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Ease of use and top notch customer support Review collected by and hosted on G2.com.

What do you dislike?

DataGrail could make custom requests flow a little easier. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend that any enterprise who is currently facing Data Privacy challenges or is not satisfied with their current platform, reach out to DataGrail! DataGrail is a cost effective, reliable, and easy to use platform that suits any company, startup, or entity! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are leveraging the incredible platform that DataGrail has developed to respond to CCPA & GDPR privacy inquires! DataGrail syncs with all of our systems where data is stored and provides both reports and the ability to delete consumer data. Additionally, we are leveraging the documentation provided by DataGrail to keep our internal staff familiar with different privacy related legislations. As new legislation continues to come down the pipeline, DataGrail informs us of how we can be impacted and what steps are recommended to be prepared for any changes.The benefits that DataGrail provides my organization are second to none! Their platform is so robust, easy to use, and a breeze to navigate! Additionally, the platform has a flawless reliability standpoint. We have never experienced an outage with DataGrail. In the matter of five mouse clicks, a pending privacy request is responded to and processed. It's as easy as that. In a startup environment, quick and easy is paramount. Besides the benefits of the platform, DataGrail's customer support is one of the best out there. When I assumed responsibility for my organization's data privacy operations, Mallory Surpless promptly reached out and introduced herself. Mallory is the Director of Customer Success at DataGrail. Mallory has been a long time partner with Sendoso and my colleagues have had nothing but great things to say, so I was happy to know I was in good hands. Mallory personally handled my onboarding and made learning the already easy platform, a walk in the park. Mallory has since continued to be an incredibly friendly and strategic partner. Sendoso has presented Mallory with complex requests, often needing urgent assistance, and Mallory has been there to get us through! Customer Support experiences of this nature and caliber are so rare now a days! I can't express and recommend enough that if your organization is needing a partner to assist in the ever changing data privacy environment! Review collected by and hosted on G2.com.

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Coordinator, Privacy & Data Practices
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

In addition to the platform being incredibly easy to use, I'm most impressed that it fully integrated into our different systems, allowing for extremely quick processing of DSARs. It really does the work for you. Additionally, the crew at DataGrail are always available for assistance and truly go above and beyond in helping make sure our experience with their product exceeds expectations. Review collected by and hosted on G2.com.

What do you dislike?

There currently isn't a way to assign DSARs to individual users, often making it so we only have one individual using the platform at a time (to prevent overlap). Additionally, improved search functionality would be helpful - just in the event we need to review previously processed inquiries. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Since it is fully integrated into our different systems, we are able to provide the most accurate Access Request files in a way that keeps the information secure. We've realized that DataGrail has significantly reduced the processing time for each DSAR. Using the system, we are able to process a request within 30min-1 hour, with truly only 2 minutes of actual human interaction. Meaning we can process around 30 requests per hour with most of the heavy lifting being done through automated means. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

DataGrail helps our team fulfill a large volume of data subject requests in record time. The seamless integration with all of our systems allows us to fully locate every piece of data across the board to make sure that we are providing the most accurate reports to our data subjects. Review collected by and hosted on G2.com.

What do you dislike?

With a continual high volume of requests being processed the site can get a little slow sometimes but I don't consider this a major issue as the DataGrail team is always very responsive when we bring issues like that to their attention. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our team is consistently flooded with data subject requests which can be difficult to keep track of or to keep up with. DataGrail has allowed us to keep these requests organized in a way that increases productivity and efficiency in a notable way. Review collected by and hosted on G2.com.

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AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I really appreciate the whole team at DataGrail. They are all incredibly helpful in integrating our services into DataGrail, helping us understand the processes, and making this easy. We are a very small team and they have become like second hands at helping us become compliant. We would not be where we are today in our privacy program if is wasn't for the DataGrail team and their tool. Review collected by and hosted on G2.com.

What do you dislike?

I don't dislike anything about DataGrail. They have truly come in and assisted us every step of the way. We bring up feature requests and they put them into action as well as help come up with the process until the feature is live. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Understanding your high-risk applications and services really helped when determining which applications to start with. Although, DataGrail also took on any applications that were an easy connection this helped us quickly become integrated with DataGrail. We performed a privacy gap analysis before hiring DataGrail on to understand our gaps and services we use as an organization. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are working to comply with all the new consumer privacy laws coming out. When we first signed up with DataGrail we had nothing in place. DataGrail came in and understood our unique situations and even brought up scenarios we weren't thinking of yet. They are always there to talk through our ideas to better formulate them before presenting them to stakeholders to fulfill the expectations of the laws. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

What I like most about DataGrail is its ease of use, the fact that it can perform complex tasks in a fairly simple and fast way I just love it, its interface is quite intuitive and easy to navigate which allows me to move around the entire system without any inconvenience, their customer service team is on another level, they are quite efficient, fast and friendly when helping you with any problem that arises or to clarify any questions (no matter how minimal), The fact that it allows integrations with a large number of software seems to me something really surprising, since it allows us to continue exploiting its benefits in conjunction with other applications. Review collected by and hosted on G2.com.

What do you dislike?

To be honest, I have nothing to complain about this application, everything seems quite practical and easy to use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has been helping me to improve all the protection and security part of my websites, mainly improving the privacy part regarding access to the uploaded information, in such a way that we can ensure that the GDPR standards are met, CCPA, and LGPD in such a way that our clients are confident about the information they provide us and have the certainty that their personal information will not be disclosed. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The team at DataGrail has been imperative in helping us deliver an all in one data privacy request solution. They have been on hand to comprehensively answer any questions, showcase the benefits of using their solution and walk through it's easy to use user interface. The solution is very simple and meets all of the use case requirements with regards to satisfying legislation such as GDPR and now CCPA. Review collected by and hosted on G2.com.

What do you dislike?

There are some non-critical nice to have enhancements which can help the solution to be even easier to use. E.g. naming the object being retrieved in the name of the API e.g. Account, Contact, Case and Asset in Salesforce. A nice to have item but not essential feature.

Our experience of working with DataGrail has been very good, they helped us at every point of the process, from defining what success looks like to delivering on these individually. There has been no negative experience or dislike which I can mention from working with DataGrail and in fact would highly recommend prospective customers to consider DataGrail as a truly holistic privacy platform solution. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Definitely consider them as a solution to meet your data privacy request needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

An all in one Data Privacy Request Management application solution on a platform which is easy to use and can be configured to our exact requirements.

Our requests have been handled through an alternative automated solution, however leveraging DataGrail's platform makes staying on top of the ever-changing data privacy landscape as it handles all of our needs both in regards to current legislation and future upcoming legislation.

Benefits include:

1) Ultimately having all of our data privacy requests handled centrally, in a manner which allows us to identify:

i) where the data exists

ii) respective action which needs to be taken within the timelines.

2) Visual easy to use UI which showcases which applications data exists for the respective user.

3) Automated and Manual systematic solution available for integrated and non-integrated solutions. Review collected by and hosted on G2.com.

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AM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Datagrail provides valuable services and touchpoints for data and privacy requests, keeping our employees focused on their primary jobs. Review collected by and hosted on G2.com.

What do you dislike?

Datagrail can't organize your data for you, you need to have a very good idea of what data you store and where you store it before you can implement the service. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Know your data inside and out. Be able to have faith that the person who is completing your data map is honest and diligent, finding out they are cutting corners or not being honest halfway through data discovery is very very painful and represents a huge setback. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our company does not have a designated compliance or privacy team. Instead, we 'double task' our community management reps which isn't scalable or fair to the representatives. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I love that it is so user friendly, everything is done automatically and if anything is needed from me, I get the email alerts to remind me. Justine and the support team are also very helpful and responsive if I ever have any questions! Review collected by and hosted on G2.com.

What do you dislike?

There has been an issue with some tickets stuck at retrieving, but that's due to a permissions issue with someone on our side. Thought it would be an easy fix but it is taking quite some time to resolve Review collected by and hosted on G2.com.

Recommendations to others considering the product:

DO IT! Total game changer Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

What used to take hours-days to log and process requests now just takes a few clicks. I have so much more time to tackle my other tasks! My team has also voiced how much simpler it is to submit requests on behalf of the customer, which makes their days easier too! Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Process a request in minutes, the DG support team :), automate identity verification, understand your system inventory continuously, ability to translate the intake form in other languages, and scale to new and current regulations [PIPEDA, CCPA, ARCO, GDPR] Review collected by and hosted on G2.com.

What do you dislike?

Nothing to dislike. We have been extremely pleased with the technology and the support from DG. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

No longer have to coordinate with 10 different departments to process a request and ease knowing you are staying compliant at all times. Review collected by and hosted on G2.com.

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UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

DataGrail is great! They have great customer service with people that care about company's data policies and compliance. Their interface is easy to use and takes the daunting taste of integration and makes it much more palatable. We chose them because they are local, and we wanted the care of a dynamic team, which is exactly what we got! Overall, we have been pleased with our work with DataGrail thus far. Review collected by and hosted on G2.com.

What do you dislike?

The only dislike I could think of is that DataGrail is a newer company, meaning they do not have a large web of companies that are already integrated (data collection wise). I think this just comes with time, and we look forward to their continued integration of major data collection players. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using them to comply with the compliance and to manage our data privacy (CCPA and GDPR) generally. DataGrail is assisting in mapping our data and providing a central place for data requests and responses. Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The onboarding experience was excellent, Chris and Mike got me up and running right away. The interface is intuitive and the product itself makes a cumbersome process much easier. Review collected by and hosted on G2.com.

What do you dislike?

There were a few integrations that don't exist, but I am sure they are on the way. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using DataGrail to help streamline the process with which we respond to personal data data deletion and access requests under applicable laws. Not only is the DataGrail software intuitive and easy to use, but having a true process and system in place helps us communicate our commitment to privacy to our customers and prospects. Review collected by and hosted on G2.com.

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AP
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I love that the system provides great automation, an easy UX and great customer support. We were able to quickly integrate with multiple third-party systems and got help to learn how to process tickets and make sure we were compliant with CCPA. Review collected by and hosted on G2.com.

What do you dislike?

Some features are still in development, especially ones that let you customize the system/layouts/templates to your needs. They are a new startup, so that's expected. They were very responsive and proactive about these changes, so that was only a minor issue. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure you think ahead about what systems you need to integrate, especially if you would like to integrate with your proprietary ones. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With DataGrail, we were trying to automate how we extract data from our third-party systems to make sure we comply with CCPA. It makes that process easy and automated. Review collected by and hosted on G2.com.

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UC
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Datagrail's integration was very easy and the instructions could not be clearer. Also, the team (Mallory specifically) is wonderful. They are incredibly helpful. Review collected by and hosted on G2.com.

What do you dislike?

There is nothing to report here. I have no negative statements to make. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would strongly recommend Datagrail. They have a fantastic product, helpful team, and it could not be simpler to use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are ensuring that our customers data is protected. Using Gong, a call recording solution, we want to be careful that our company and our customers' data is secured, compliant and easily managed. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The team has been great to work with! They were super patient with our team, as it took some time and resources to get the implementation done. Review collected by and hosted on G2.com.

What do you dislike?

It takes some time and resources to integrate. Our implementation was a bit more challenging as we were connecting to other brands who use the service too. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We needed to connect our system with some large franchise brands Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

DataGrail makes CCPA compliance effortless. The team enjoys how easy it is to integrate other third party tools. Review collected by and hosted on G2.com.

What do you dislike?

DataGrail runs in the background so we never actually get to use it! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

DataGrail has turned an expensive, manual process into an effortless dance of automation. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

DataGrail is allowing us to turn a manual process into an automated one, while having a high level of compliance. It's easy to use and saves our team a lot of time! Review collected by and hosted on G2.com.

What do you dislike?

The IT integrations have more elements than I thought they would have. Making the overall integration longer than expected. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We've been able to automate the very complex process of complying with GDPR and CCPA requirements. What used to take hours, now takes minutes and provides us with confidence. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The DataGrail team provides top-notch customer service. The account manager responds very promptly to emails, and delegates the account to another account manager who is also very responsive in the rare circumstance that she is unavailable. The engineers are available to discuss and address technical considerations. Review collected by and hosted on G2.com.

What do you dislike?

I began working with DataGrail after my client had already started onboarding and it took a little time for me to understand exactly what they were building and what they needed from me and my client. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

DataGrail makes the process for responding to access and deletion requests plus keeping a log of those requests so much easier and more securely than any attempt I've seen to develop a process independently. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

DataGrail makes it easy for my clients to comply with the GDPR and the CCPA. DataGrail streamlines the process of knowing what data you collect and responding to access and deletion requests. Their services result in my clients being able to spend time and resources they otherwise would have had to spend on privacy compliance on growing their business. Review collected by and hosted on G2.com.

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AF
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

We are still in the implementation phase, so I can't speak to our live experience yet, but I will say that their team across the board are attentive, responsive and very knowledgeable. We've worked with Shawn, Mallory, Marc and Justine (mostly Justine) at various points, and they've all been wonderful to work with. The best part is I fully expect this level of responsiveness to be present after we go live. I have zero doubts that they will continue to support the product and field any questions or requests we may have in a timely manner.

I have high hopes for the product itself as well. It will drastically reduce our manual processes in complying with (primarily) the CCPA and other privacy regulations. Fulfilling requests and keeping a "live data map" is key with compliance, and their product significantly reduces the labor involved in meeting both issues. Review collected by and hosted on G2.com.

What do you dislike?

I wouldn't say I dislike anything in particular. The company and product are still very much in development, so there are some customization's and functionalities we've asked for that are not currently available (but are being developed for future release). It would be ideal if they could develop their own cookie compliance solution, as we would be able to bundle those services vs. looking elsewhere and having to "piece together" our solutions.

Otherwise, so far everything they promised during the demo/sales calls has in fact been accurate when it comes to implementation - I can't say the same for other companies we are working with in this privacy product market (think big players). Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have partnered with DataGrail to address the CCPA regulations imposed on certain California businesses.

Their products will allow us to keep our live data map up to date and streamline the consumer request management elements of our privacy program. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

DataGrail helps automate an otherwise time consuming and complex compliance task. Review collected by and hosted on G2.com.

What do you dislike?

Not much! Would love to have more direct API integrations, but you're at the mercy of your 3rd party vendors (not DataGrail's fault). Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

DataGrail helps us effectuate CCPA and GDPR requests with an effective flow and direct API integrations with our vendors. Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

DataGrail is easy to use and provides a good solution for DSR requests. Review collected by and hosted on G2.com.

What do you dislike?

We had a suggestion around dealing with a specific legal situation and we were happy that it was put on the suggested features list. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Up tick of DSR requests and using a digital solution to increase efficiency. Review collected by and hosted on G2.com.

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AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Datagrail's understanding of the privacy space and statutory and international regulations which are designed into the platform. Review collected by and hosted on G2.com.

What do you dislike?

Would be valuable to have a search UI to find any specific data held by third party integrated systems. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Review the large number of third party integrations available. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Responding to privacy requests and customer-facing privacy compliance. Review collected by and hosted on G2.com.

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UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The ease of use. Everything was really easy to use and learn how to use. Review collected by and hosted on G2.com.

What do you dislike?

There is not a great way to search for cases. Would really love a search function that allows us to search through all phases/request types. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to get through a lot more cases everyday. Review collected by and hosted on G2.com.

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AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

DataGrail's support staff and on-boarding team made the integration process easy and efficient. DataGrail's support team is expeditiously responsive and always available. The DataGrail is easy to use and navigate, and because of this has allowed the legal department to be able to shift data privacy related consumer requests to other departments for handling. Additionally, DataGrail's ability to automatically create API connections with the company's third party vendors at no added cost, even with vendors who do not already have connections in place was unprecedented - no other vendors we explored offered this solution. Review collected by and hosted on G2.com.

What do you dislike?

We have not experienced any downsides to using DataGrail. The on-boarding process has been seamless. Since we are still in the on-boarding stage, we are hoping to see if the live data map services will be helpful for the company and its purposes. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I recommend looking into into the customer support services and the service level commitment. The customer support service at DataGrail was the best. Also look into their knowledge of related data privacy laws. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

DataGrail has allowed us to transform a manual process into an automated process which helps save on time. Additionally, DataGrail has allowed us to keep an automatic log of requests which significantly contributes to the company's compliance efforts. Further, DataGrail's live data map will allow us to convert a manual audit to an automated one which no longer needs to be done by outside consultants. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The customer service from DataGrail has been exceptional. From the start of the project we received "white glove" treatment from an organization that really understood our problem. The deployment of the privacy platform was very easy and has provided our organization the ability to respond to data subject requests in a compliant manor while reducing the number of resources and manual processes that was previously needed. Review collected by and hosted on G2.com.

What do you dislike?

There is some administration functionality missing from the dashboard however I believed it is in the product roadmap and will be addressed in an upcoming release. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Compliance with GDPR and CCPA. We believe DataGrail also provides us the ability to stay on top of the ever-changing data privacy landscape. Review collected by and hosted on G2.com.

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Project Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

They helped out ASAP and resolved as needed; very thorough in helping our issues. The weekly meetings were an amazing check-in for us and showed that they were dedicated to giving us the best experience. At the end of the year, it felt more like the representatives were part of our team, like a family, than just another pair of vendors trying to sell us a product. The interface was straightforward and I loved how easy it was to integrate applications, in-house or third party. The way the service works is almost like magic with the representatives being like fairy godparents. I can't recommend this application enough. Review collected by and hosted on G2.com.

What do you dislike?

While the customer service representatives were thorough and, at times, hands on, it often took until the end of the day, after business hours, for them to respond to any concerns or issues we had. Sometime this took days and we had to follow up at either end of week or during the weekly meeting. This at times caused major delays in our CCPA integration project with integrations or workflows that needed clarification. Also, while the application data mapping is promised to take 72 hours for third parties, it can take up to two weeks for select 3rd party apps and some additional follow-up is definitely needed. Some applications are considered duplicate or not needed to be mapped, so just be mindful of this and thoroughly check your applications before mapping to ensure there's a faster turnaround. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This application is amazing at consolidating data from all your applications into one spot. I'd highly recommend it for ease of use when working to comply with Privacy laws. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

CCPA Compliance through app integration. Review collected by and hosted on G2.com.

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