[ DataEQ Reviews ](https://www.g2.com/products/dataeq/reviews) [ DataEQ Reviews ](https://www.g2.com/products/dataeq/reviews) # DataEQ Features ##### ## Process (3) Mentions Scours various channels for brand mentions to proactively seek reparative communications. Tickets Creates and assigns support tickets, scheduling them in a timely manner. Macros Allows administrators to create templated responses to frequently asked questions. Show More ##### ## Channels (5) Email Ability to connect agents with customers through Live Chat. Social Connects employees with customers through a social media solution. Live Chat Ability to connect agents with customers through email. Phone Connects employees with customers through a calling solution. Text Ability to connect agents with customers through text message solution. Show More ##### ## Insight (4) Surveys Provides opportunity for customers to give feedback through a survey. Reporting Enables administrators to create customized reports reflecting customer satisfaction. Visitor Activity Allows administrators to track visitor activity to understand the research that was done before turning to customer service. Help Desk Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions. Show More ##### ## Feedback Management (3) Tagging Tag content to organize and assign to specific departments or categories Segmentation Break down a population of users by demographics, sequence actions, time, and able to build custom segments. Custom Reports and Dashboards Allows users to easily build customized reports and dashboards. Show More ##### ## Feedback Analysis (3) Thematic Analysis Identifies key phrases, themes, and patterns within a given text Sentiment Analysis Outputs the sentiment (positive or negative) of a given text NPS/CSAT Scoring Measures and reports on NPS, CSAT, or other metrics over time Show More ##### ## Feedback Sources (4) Online Reviews Analyzes feedback from online reviews Surveys Analyzes feedback from surveys through built-in survey features or integrations with survey tools Social Media Analyzes customer feedback from social media Customer Service Channels Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat Show More ##### ## Monitoring & Listening (6) Social Measurement Measure campaigns, brands, and products for quantitative metrics such as conversation volume, when conversations are happening, and your brand's share of voice. Influencer Identification Identifies who is talking about your brand along with their influence over social communities. Brand Monitoring Monitors social media channels for brand mentions and reports on the quality and quantity of conversations about a brand or product. Keyword Tracking Provides features for monitoring multiple keywords, topics, or hashtags, with the ability to increase the number of terms being tracked. Trend Analysis Identifies and analyzes trends in topics, hashtags, or audiences to help brands anticipate changes in consumer attitudes. Competitor Analysis Allows users to monitor conversations about competitors and measure performance against them. Show More ##### ## Data Management & Analysis (4) Sentiment Analysis Determines whether mentions of your brand are positive, negative or neutral. Social Reporting Access custom reports and dashboards to measure social activity and engagement opportunities. Allows users to export data and graphs into various formats. Alerts and Notifications Self-monitors important metrics and sends notifications to users in-app or through email, text message or otherwise. Advanced Data Filtering Provides advanced data filtering capabilities to help users drill down, sort, filter, aggregate, and group social listening data. Show More ##### ## Generative AI (4) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Agentic AI - Social Media Listening Tools (5) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More [ ![Mentionlytics](https://images.g2crowd.com/uploads/product/hd_favicon/374068704d3e8ad9268aa24d76a7029f/mentionlytics.svg "Mentionlytics") Sponsored Mentionlytics 4.9/5 (111) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![Brandwatch Consumer Intelligence](https://images.g2crowd.com/uploads/product/hd_favicon/5117a24ef41c579d55a92924d8e09fed/brandwatch-consumer-intelligence.svg "Brandwatch Consumer Intelligence") Brandwatch Consumer Intelligence 4.4/5 (709) ](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) [ ![Meltwater](https://images.g2crowd.com/uploads/product/hd_favicon/1520621978/meltwater.svg "Meltwater") Meltwater 4.1/5 (2,624) ](https://www.g2.com/products/meltwater/reviews) [ ![Emplifi](https://images.g2crowd.com/uploads/product/hd_favicon/4f86515775ff9a64288ec74a5d6fecc9/emplifi-emplifi.svg "Emplifi") Emplifi 4.4/5 (373) ](https://www.g2.com/products/emplifi-emplifi/reviews) [ View All Alternatives ](https://www.g2.com/products/dataeq/competitors/alternatives) DataEQ Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9406855d6b5e0a7393eaa753f8950f6f/brandwatch-consumer-intelligence.jpg "Product Avatar Image") Brandwatch Consumer... 4.4/5 (728) [ Compare Now ](https://www.g2.com/compare/brandwatch-consumer-intelligence-vs-dataeq) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_46e0d2ba3ffe5aba83a48e060dfdfe5f/meltwater.png "Product Avatar Image") Meltwater 4.1/5 (2,656) [ Compare Now ](https://www.g2.com/compare/dataeq-vs-meltwater) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7ec174603caf3802fa878900f1201673/emplifi-emplifi.png "Product Avatar Image") Emplifi 4.4/5 (382) [ Compare Now ](https://www.g2.com/compare/dataeq-vs-emplifi-emplifi) ##### Categories on G2 [ Social Customer Service ](https://www.g2.com/categories/social-customer-service)[ Feedback Analytics ](https://www.g2.com/categories/feedback-analytics)[ Social Media Listening Tools ](https://www.g2.com/categories/social-media-listening-tools) ##### Explore More [ Best platforms for retargeting campaigns ](https://www.g2.com/discussions/what-are-the-best-platforms-for-retargeting-campaigns)[ Top tools for providing clients with real-time project updates ](https://www.g2.com/discussions/what-are-the-top-tools-for-providing-clients-with-real-time-project-updates)[ Best platforms for employee self-service desk booking ](https://www.g2.com/discussions/what-are-the-best-platforms-for-employee-self-service-desk-booking) [ Which service offers the best procurement software ](https://www.g2.com/discussions/which-service-offers-the-best-procurement-software)[ Best demo automation software for small business ](https://www.g2.com/discussions/best-demo-automation-software-for-small-business)[ Best data observability solution for software companies ](https://www.g2.com/discussions/best-data-observability-solution-for-software-companies) Show More [ Best platforms for retargeting campaigns ](https://www.g2.com/discussions/what-are-the-best-platforms-for-retargeting-campaigns)[ Top tools for providing clients with real-time project updates ](https://www.g2.com/discussions/what-are-the-top-tools-for-providing-clients-with-real-time-project-updates)[ Best platforms for employee self-service desk booking ](https://www.g2.com/discussions/what-are-the-best-platforms-for-employee-self-service-desk-booking) [ Which service offers the best procurement software ](https://www.g2.com/discussions/which-service-offers-the-best-procurement-software)[ Best demo automation software for small business ](https://www.g2.com/discussions/best-demo-automation-software-for-small-business)[ Best data observability solution for software companies ](https://www.g2.com/discussions/best-data-observability-solution-for-software-companies)