---
title: DataEQ Reviews
meta_title: 'DataEQ Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 19 reviews by the users' company size, role or industry to
  find out how DataEQ works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 19
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# DataEQ Reviews
**Vendor:** DataEQ  
**Category:** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 19
## About DataEQ
DataEQ specialises in providing large organisations with high-quality, actionable data from unstructured customer and public feedback. Using a unique blend of AI and human intelligence, the company offers various tailored solutions that range from customer service and experience, to market conduct and risk management. Founded in South Africa in 2007, and headquartered in London, DataEQ continues to expand internationally. Today, the company supports enterprise clients across four continents covering a range of business sectors, including financial services, telecommunications, automotive, and retail. www.dataeq.com




## DataEQ Reviews
  ### 1. Superb service and accurate information

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 24, 2016

**What do you like best about DataEQ?**

All the in-depth options for analytic reporting, daily reports being sent that allow you to check on your brands and products without having to access the system. Also the overall service provided by BrandsEye team.

**What do you dislike about DataEQ?**

It would be wise to incorporate a tool to messure SnapChat since some brands are moving towards that specific social media platform. 



**What problems is DataEQ solving and how is that benefiting you?**

Real time responses from the audiences of each of the clients social media platforms being tracked. 


## DataEQ Discussions
  - [What is DataEQ used for?](https://www.g2.com/discussions/what-is-dataeq-used-for)

- [View DataEQ pricing details and edition comparison](https://www.g2.com/products/dataeq/reviews?filters%5Bnps_score%5D%5B%5D=3&section=pricing&secure%5Bexpires_at%5D=2026-08-10+05%3A47%3A14+-0500&secure%5Bsession_id%5D=e27f4e6a-5621-4429-9dbd-abd919486071&secure%5Btoken%5D=49de6baecd3883c3e2627ca0f77bffeb648e0de115b44044398a1859e43b9924&format=llm_user)

## DataEQ Features
**Additional Functionality**
- Customer Segmentation
- Conversion Tracking
- Post Scheduling
- Automated Scheduling
- Content Management
- Campaign Planning
- Content Library
- Multi-Channel Management
- Campaign Management
- Trend Analysis
- Drag & Drop
- Activity Dashboard
- Customizable Reports
- Multi-Channel Marketing
- Social Promotion
- Data Import/Export
- Contact Management
- Social Media Monitoring
- A/B Testing
- Generative AI
- Customizable Branding
- Email Marketing
- Automated Publishing
- Image Library
- AI Copilot
- Tagging
- Campaign Analytics
- Reporting/Analytics
- Keyword Filtering
- Customizable Templates
- Real-Time Data
- Workflow Management
- Calendar Management
- Data Visualization
- Multi-Campaign
- Social Media Integration
- Multi-Account Management
- Commenting/Notes
- Engagement Tracking
- Third-Party Integrations
- Performance Metrics
- Click Tracking

**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Monitoring & Listening**
- Social Measurement
- Influencer Identification
- Brand Monitoring
- Keyword Tracking
- Trend Analysis
- Competitor Analysis
- Social Media Monitoring
- Competitor Monitoring
- Hashtag Tracking
- Engagement Tracking
- Activity Tracking
- Influencer Tracking
- Impact Measurement

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Social Media Listening Tools**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making
- AI/Machine Learning
- Third-Party Integration
- Social Media Integration

**Process**
- Mentions
- Tickets
- Macros

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Data Management & Analysis**
- Sentiment Analysis
- Social Reporting
- Alerts and Notifications
- Advanced Data Filtering

**Additional Functionality**
- Negative Feedback Management
- Dashboard
- Audience Analytics
- Multi-Account Management
- API
- Collaboration Tools
- AI Copilot
- Data Import/Export
- Data Visualization
- Audience Engagement
- Content Publishing Options
- Content Discovery
- Generative AI
- Performance Metrics
- Natural Language Processing
- Optical Character Recognition
- Campaign Analytics
- Multi-Language
- Multi-Channel Data Collection
- Reporting/Analytics
- Audience Targeting
- Commenting/Notes
- Approval Process Control
- Content Library
- Reporting & Statistics
- Social Promotion
- Real-Time Analytics
- Customer Engagement
- Automated Publishing
- Benchmarking
- Boolean Search
- Tagging
- Visual Analytics
- Access Controls/Permissions
- Reputation Management
- Social Listening
- Social Advertising
- Customizable Reports
- Campaign Management
- Content Management
- Workflow Management

**Channels**
- Email
- Social
- Live Chat
- Phone
- Text

**Feedback Sources**
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels

**Insight**
- Surveys
- Reporting
- Visitor Activity
- Help Desk

**Generative AI**
- AI Text Generation
- AI Text Summarization

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