# Top 10 ServiceNow IT Operations... Alternatives & Competitors (472)4.4 out of 5 Thousands of users compare ServiceNow IT Operations Management with other AIOps Tools tools to find the best fit for their team or business. AIOps Tools is used by teams seeking high quality, innovative platforms with features like ai text summarization, alerting, and proactive identification, according to G2 reviews. When comparing ServiceNow IT Operations Management with other tools, reviewers most often evaluate asset management and integration as key differentiators. The best overall alternative to ServiceNow IT Operations Management is [Dynatrace](https://www.g2.com/products/dynatrace/reviews), rated ~4.5 stars on G2 from 1234+ reviewers. It is frequently praised for debugging and insights. Other well-known alternatives to ServiceNow IT Operations Management are: - [Datadog](https://www.g2.com/products/datadog/reviews) – known for monitoring and real-time monitoring (G2 star rating ~4.4) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) – highly rated for alert notifications and alerting system (G2 star rating ~4.5) - [Freshservice](https://www.g2.com/products/freshservice/reviews) – offers automation and ticketing system (G2 star rating ~4.6) - [New Relic](https://www.g2.com/products/new-relic/reviews) – best suited for teams that need real-time monitoring and monitoring (G2 star rating ~4.4) Browse top options below. Based on G2 review data, ServiceNow IT Operations Management is most commonly used in industries like [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm), [Enterprise Monitoring Software](https://www.g2.com/categories/enterprise-monitoring). Compare user ratings by vertical to find the best fit. ## Best Paid & Free Alternatives to ServiceNow IT Operations Management - Dynatrace - Datadog - PagerDuty - Freshservice - New Relic - BigPanda - Splunk AppDynamics - Splunk Enterprise ## Top 10 Alternatives to ServiceNow IT Operations Management Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how ServiceNow IT Operations Management stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Hospital & Health Care, and Banking, and find the best product for your business. [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/044cfbf6c03d107e5357e29e95fd9136/dynatrace.png "Product Avatar Image") ](https://www.g2.com/products/dynatrace/reviews) [ Dynatrace ](https://www.g2.com/products/dynatrace/reviews) By [Dynatrace](https://www.g2.com/sellers/dynatrace) [ 4.5/5(1,366) ](https://www.g2.com/products/dynatrace/reviews#reviews) Product Description Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. The world’s leading brands trust Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence. Reviewers say compared to ServiceNow IT Operations Management, Dynatrace is: Slower to reach roi Easier to set up Better at support Categories in common with ServiceNow IT Operations...: [ AI SRE Tools ](/categories/ai-sre-tools)[ APM ](/categories/application-performance-monitoring-apm)[ AIOps Platforms ](/categories/aiops-platforms) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/393746d0cdc8904473bde59b5858158e/datadog.png "Product Avatar Image") ](https://www.g2.com/products/datadog/reviews) [ Datadog ](https://www.g2.com/products/datadog/reviews) By [Datadog](https://www.g2.com/sellers/datadog) [ 4.4/5(726) ](https://www.g2.com/products/datadog/reviews#reviews) Product Description Datadog is a monitoring service for IT, Dev and Ops teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into actionable insight. Reviewers say compared to ServiceNow IT Operations Management, Datadog is: Slower to reach roi Easier to set up Better at meeting requirements Categories in common with ServiceNow IT Operations...: [ APM ](/categories/application-performance-monitoring-apm)[ AIOps Platforms ](/categories/aiops-platforms) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/e5d47d6fbc279b6fd32f29b6058c25a9/pagerduty.png "Product Avatar Image") ](https://www.g2.com/products/pagerduty/reviews) [ PagerDuty ](https://www.g2.com/products/pagerduty/reviews) By [PagerDuty](https://www.g2.com/sellers/pagerduty) [ 4.5/5(972) ](https://www.g2.com/products/pagerduty/reviews#reviews) Product Description PagerDuty is an end-to-end incident management and response platform that provides developers, IT operations, and business stakeholders the insights they need to resolve and prevent business-impacting incidents quickly. PagerDuty makes it easy to monitor your infrastructure, set up on-call schedules, establish escalation policies, create automated workflows, and alert the right people at the right time. Reviewers say compared to ServiceNow IT Operations Management, PagerDuty is: Slower to reach roi More usable Better at support Categories in common with ServiceNow IT Operations...: [ AI SRE Tools ](/categories/ai-sre-tools)[ AIOps Platforms ](/categories/aiops-platforms) [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") ](https://www.g2.com/products/freshservice/reviews) [ Freshservice ](https://www.g2.com/products/freshservice/reviews) By [Freshworks](https://www.g2.com/sellers/freshworks) [ 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews#reviews) Product Description Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery. Reviewers say compared to ServiceNow IT Operations Management, Freshservice is: Slower to reach roi More usable Easier to set up Categories in common with ServiceNow IT Operations...: [ Enterprise IT Management ](/categories/enterprise-it-management) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/0774bbdcf32251601a1995c6b97543fb/new-relic.jpg "Product Avatar Image") ](https://www.g2.com/products/new-relic/reviews) [ New Relic ](https://www.g2.com/products/new-relic/reviews) By [New Relic](https://www.g2.com/sellers/new-relic) [ 4.4/5(586) ](https://www.g2.com/products/new-relic/reviews#reviews) Product Description New Relic is the industry's largest and most comprehensive cloud-based instrumentation platform to help customers create more perfect software. Reviewers say compared to ServiceNow IT Operations Management, New Relic is: Easier to set up More usable Better at meeting requirements Categories in common with ServiceNow IT Operations...: [ AI SRE Tools ](/categories/ai-sre-tools)[ APM ](/categories/application-performance-monitoring-apm)[ AIOps Platforms ](/categories/aiops-platforms) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/759aa4be02f39eec7c57e3801bf174a7/bigpanda.png "Product Avatar Image") ](https://www.g2.com/products/bigpanda/reviews) [ BigPanda ](https://www.g2.com/products/bigpanda/reviews) By [BigPanda](https://www.g2.com/sellers/bigpanda) [ 4.5/5(137) ](https://www.g2.com/products/bigpanda/reviews#reviews) Product Description BigPanda’s AIOps-powered platform helps IT Ops teams turn thousands of monitoring alerts into meaningful incidents, insights and action. BigPanda’s Event Correlation dramatically slashes IT noise and helps detect incidents as they form. This dramatically slashes IT noise and helps IT Ops, NOC and DevOps/SRE teams detect incidents as they form, in real-time. Event Correlation also allows IT Ops execs, Service Owners and NOC and DevOps/SRE managers to report on incident trends, KPIs and metrics to drive operational efficiencies over time. BigPanda’s Root Cause Analysis combines change and topology data to help users pinpoint the cause of the incident, which reduces finger-pointing, war room calls and resolution cycles. BigPanda uses Machine Learning to analyze your incidents against thousands of changes, in real-time, to surface the change that likely caused an incident or outage, then puts this information at the fingertips of teams working on the incident so they can rapidly investigate and resolve issues caused by those changes. And BigPanda’s Level-0 Automation provides real-time, bi-directional incident details to IT notification, chat, ticketing and analytics tools, preventing incidents from escalating into painful outages. Reviewers say compared to ServiceNow IT Operations Management, BigPanda is: Slower to reach roi More usable Better at support Categories in common with ServiceNow IT Operations...: [ AIOps Platforms ](/categories/aiops-platforms) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/d8b8c41042cee65bbe0640131a9f9e52/splunk-appdynamics.png "Product Avatar Image") ](https://www.g2.com/products/splunk-appdynamics/reviews) [ Splunk AppDynamics ](https://www.g2.com/products/splunk-appdynamics/reviews) By [Cisco](https://www.g2.com/sellers/cisco) [ 4.3/5(376) ](https://www.g2.com/products/splunk-appdynamics/reviews#reviews) Product Description An application performance management solution that monitors every line of code to help resolve application issues, make user experience improvements, and monitor application performance. Reviewers say compared to ServiceNow IT Operations Management, Splunk AppDynamics is: Slower to reach roi More usable Categories in common with ServiceNow IT Operations...: [ APM ](/categories/application-performance-monitoring-apm)[ AIOps Platforms ](/categories/aiops-platforms) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/91bcb2c063fcfb0a82dfedcf1a6463d1/splunk-enterprise.jpg "Product Avatar Image") ](https://www.g2.com/products/splunk-enterprise/reviews) [ Splunk Enterprise ](https://www.g2.com/products/splunk-enterprise/reviews) By [Cisco](https://www.g2.com/sellers/cisco) [ 4.3/5(434) ](https://www.g2.com/products/splunk-enterprise/reviews#reviews) Product Description Splunk is a software platform for machine data that enables customers to gain real-time Operational Intelligence. Reviewers say compared to ServiceNow IT Operations Management, Splunk Enterprise is: Slower to reach roi Better at meeting requirements Easier to set up Categories in common with ServiceNow IT Operations...: [ AIOps Platforms ](/categories/aiops-platforms) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/ec0c38c7a0b645a17bfff00d56e51583/ninjaone.png "Product Avatar Image") ](https://www.g2.com/products/ninjaone/reviews) [ NinjaOne ](https://www.g2.com/products/ninjaone/reviews) By [NinjaOne](https://www.g2.com/sellers/ninjaone) [ 4.7/5(5,025) ](https://www.g2.com/products/ninjaone/reviews#reviews) Product Description NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. Intelligent automation and human-centered AI gives employees a great technology experience. Reviewers say compared to ServiceNow IT Operations Management, NinjaOne is: Easier to set up More usable Easier to admin Categories in common with ServiceNow IT Operations...: [ Enterprise IT Management ](/categories/enterprise-it-management) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/9ada002e2d24ade08ff6d951054f5a5d/better-stack.png "Product Avatar Image") ](https://www.g2.com/products/better-stack/reviews) [ Better Stack ](https://www.g2.com/products/better-stack/reviews) By [Better Stack](https://www.g2.com/sellers/better-stack-3c077b8c-37c5-4d79-9e19-15cf3bd1960b) [ 4.8/5(339) ](https://www.g2.com/products/better-stack/reviews#reviews) Product Description Better Stack is a unified observability tool that helps you ship higher‑quality software faster. Monitor everything from websites to servers. Schedule on-call rotations, get actionable alerts, and resolve incidents faster than ever. Visualize your entire stack, aggregate all your logs into structured data, and query everything like a single database with SQL. Made to fit into your workflow with over 100+ integrations. Reviewers say compared to ServiceNow IT Operations Management, Better Stack is: Easier to set up More usable Easier to admin Categories in common with ServiceNow IT Operations...: [ AI SRE Tools ](/categories/ai-sre-tools)[ APM ](/categories/application-performance-monitoring-apm)[ AIOps Platforms ](/categories/aiops-platforms) ## ServiceNow IT Operations Management Alternatives FAQs Generated using AI ### How does ServiceNow IT Operations... compare to Dynatrace? According to G2 data, [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) and [Dynatrace](https://www.g2.com/products/dynatrace/reviews) both hold strong average ratings, with Dynatrace slightly leading at 4.5/5 across 1,363 reviews compared to ServiceNow ITOM's 4.4/5 from 420 reviews. Both platforms excel in meeting requirements, each scoring 8.8, but Dynatrace leads by 0.2 points in Usability (8.3 vs 8.1) and Ease of Setup (8.4 vs 7.8), while ServiceNow ITOM holds a 0.2-point advantage in Ease of Administration (8.4 vs 8.2). Dynatrace also leads in Support (8.7 vs 8.4) and Ease of Doing Business With (8.7 vs 8.8, a marginal difference). Sentiment analysis reveals that Dynatrace users frequently praise its ease of use (112 mentions), insights (69), and real-time monitoring (54), highlighting its AI-driven root cause analysis and comprehensive monitoring capabilities. ServiceNow ITOM users emphasize ease of use (51 mentions), visibility (44), and automation (31), valuing its integration with ITSM and service mapping features. Overall, [Dynatrace](https://www.g2.com/products/dynatrace/reviews) is favored for its advanced AI-driven diagnostics, ease of setup, and comprehensive observability, while [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) is preferred for its strong automation, integration with ITSM, and detailed service mapping, albeit with a steeper setup and higher cost profile. ### What are the best alternatives to ServiceNow IT Operations...? The best alternatives to ServiceNow IT Operations Management are [Dynatrace](https://www.g2.com/products/dynatrace/reviews) (4.5/5 stars, 1363 reviews), [Datadog](https://www.g2.com/products/datadog/reviews) (4.4/5 stars, 717 reviews), [PagerDuty](https://www.g2.com/products/pagerduty/reviews) (4.5/5 stars, 954 reviews), and [Freshservice](https://www.g2.com/products/freshservice/reviews) (4.6/5 stars, 1335 reviews). These platforms are highly rated by users and offer strong capabilities in AIOps and IT operations management. ### Which AIOps Platforms tools do reviewers recommend instead of ServiceNow IT Operations...? Reviewers recommend [Dynatrace](https://www.g2.com/products/dynatrace/reviews) for its AI-powered full-stack observability, automated root cause analysis, and ease of setup, which significantly reduces troubleshooting time. [Datadog](https://www.g2.com/products/datadog/reviews) is favored for its unified platform combining infrastructure monitoring, application performance monitoring, logs, and traces with highly customizable dashboards and seamless integrations. [PagerDuty](https://www.g2.com/products/pagerduty/reviews) is recommended for its comprehensive incident management, real-time alerting, and broad integrations that improve operational resilience. [Freshservice](https://www.g2.com/products/freshservice/reviews) is praised for its ease of use, powerful automation, intuitive UI, and strong IT service management features that enhance workflow efficiency and visibility. These alternatives are preferred for their usability, support, and deployment automation compared to ServiceNow IT Operations Management. ### Why do users choose Dynatrace over ServiceNow IT Operations...? Users choose [Dynatrace](https://www.g2.com/products/dynatrace/reviews) over [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) primarily for its superior ease of setup (8.4 vs 7.8) and usability (8.3 vs 8.1), as reported by G2 reviewers. Dynatrace's AI-powered root cause analysis (Davis AI) and real-time monitoring capabilities significantly reduce troubleshooting time and alert fatigue, making it highly effective for proactive issue resolution. With 112 mentions of ease of use and 69 mentions of insightful analytics, Dynatrace offers a user-friendly interface and comprehensive observability across applications and infrastructure. Additionally, Dynatrace's seamless integration with various platforms and its single-agent deployment simplify onboarding and maintenance. Users appreciate its broad technology support and the ability to consolidate monitoring data into a unified view, which enhances operational efficiency. Despite its higher cost, Dynatrace's advanced features and AI-driven insights justify the investment for organizations seeking faster problem detection and resolution. In summary, Dynatrace is chosen for its faster deployment, AI-driven diagnostics, comprehensive monitoring, and user-friendly experience, which collectively improve operational visibility and reduce mean time to resolution compared to ServiceNow IT Operations Management. ### Explore Articles [ HubSpot Marketing Hub vs Google Analytics: which is better for mid-market B2B teams proving pipeline ROI? ](https://www.g2.com/discussions/hubspot-marketing-hub-vs-google-analytics-which-is-better-for-mid-market-b2b-teams-proving-pipeline-roi) [ Which mobility consulting firms have security and compliance framework expertise for enterprises evaluating partners before signing a long-term contract? ](https://www.g2.com/discussions/which-mobility-consulting-firms-have-security-and-compliance-framework-expertise-for-enterprises-evaluating-partners-before-signing-a-long-term-contract) [ Which application shielding solutions provide the best customer support and rapid response for teams protecting high-transaction financial apps? ](https://www.g2.com/discussions/which-application-shielding-solutions-provide-the-best-customer-support-and-rapid-response-for-teams-protecting-high-transaction-financial-apps) [ Which automotive marketing solutions avoid lengthy implementation timelines that delay dealership competitive advantage? ](https://www.g2.com/discussions/which-automotive-marketing-solutions-avoid-lengthy-implementation-timelines-that-delay-dealership-competitive-advantage) [ What are the most trusted C/C++ integrated development environments (IDEs) by software engineering teams at Fortune 500 companies? ](https://www.g2.com/discussions/what-are-the-most-trusted-c-c-integrated-development-environments-ides-by-software-engineering-teams-at-fortune-500-companies) [ Which ESB solutions handle real-time data flow across distributed enterprise networks most reliably? ](https://www.g2.com/discussions/which-esb-solutions-handle-real-time-data-flow-across-distributed-enterprise-networks-most-reliably) ### Spotlight Categories [ Low-Code Development Platforms ](https://www.g2.com/categories/low-code-development-platforms) [ Experience Management Software ](https://www.g2.com/categories/experience-management) [ Digital Signage Software ](https://www.g2.com/categories/digital-signage)