# Top 10 PagerDuty Alternatives & Competitors (972)4.5 out of 5 Based on G2 reviews, PagerDuty is often evaluated alongside top-rated alternatives that vary by use case, pricing, and features. Incident Management Software is used by teams seeking sophisticated, quick platforms with features like ticket assignment, standardization, and text generation, according to G2 reviews. When comparing PagerDuty with other tools, reviewers most often evaluate integrations and user interface as key differentiators. The best overall alternative to PagerDuty is [Dynatrace](https://www.g2.com/products/dynatrace/reviews), rated ~4.5 stars on G2 from 1234+ reviewers. It is frequently praised for debugging and insights. Other well-known alternatives to PagerDuty are: - [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) – known for alert management and incident management (G2 star rating ~4.4) - [Better Stack](https://www.g2.com/products/better-stack/reviews) – highly rated for easy setup and user interface (G2 star rating ~4.8) - [incident.io](https://www.g2.com/products/incident-io/reviews) – offers slack integration and customer support (G2 star rating ~4.8) - [Freshservice](https://www.g2.com/products/freshservice/reviews) – best suited for teams that need automation and ticketing system (G2 star rating ~4.6) Browse top options below. Based on G2 review data, PagerDuty is most commonly used in industries like [Incident Management Software](https://www.g2.com/categories/incident-management), [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm), [Website Monitoring Software](https://www.g2.com/categories/website-monitoring). Compare user ratings by vertical to find the best fit. ## Best Paid & Free Alternatives to PagerDuty - Dynatrace - SolarWinds IT Incident Response (Squadcast) - Better Stack - incident.io - Freshservice - Jira Service Management - xMatters - BigPanda ## Top 10 Alternatives to PagerDuty Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how PagerDuty stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Internet, and Telecommunications, and find the best product for your business. [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/044cfbf6c03d107e5357e29e95fd9136/dynatrace.png "Product Avatar Image") ](https://www.g2.com/products/dynatrace/reviews) [ Dynatrace ](https://www.g2.com/products/dynatrace/reviews) By [Dynatrace](https://www.g2.com/sellers/dynatrace) [ 4.5/5(1,366) ](https://www.g2.com/products/dynatrace/reviews#reviews) Product Description Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. The world’s leading brands trust Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence. Reviewers say compared to PagerDuty, Dynatrace is: Slower to reach roi More expensive Easier to set up Categories in common with PagerDuty: [ AIOps Platforms ](/categories/aiops-platforms)[ ServiceNow Store Apps ](/categories/servicenow-store-apps)[ IT Alerting ](/categories/it-alerting)[ AI SRE Tools ](/categories/ai-sre-tools) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/f4e86ca98ad2994b68469b9c2ef5930e/solarwinds-it-incident-response-squadcast.png "Product Avatar Image") ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) [ SolarWinds IT Incident Response (Squadcast) ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) By [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) [ 4.4/5(310) ](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews#reviews) Product Description SolarWinds IT Incident Response is an easy-to-use end-to-end incident response platform that helps tech teams adopt SRE best practices to maximize service reliability, accelerate innovation velocity and deliver outstanding customer experiences. Reviewers say compared to PagerDuty, SolarWinds IT Incident Response (Squadcast) is: Easier to set up Easier to admin Easier to do business with Categories in common with PagerDuty: [ Incident Management ](/categories/incident-management)[ IT Alerting ](/categories/it-alerting)[ AI SRE Tools ](/categories/ai-sre-tools) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/9ada002e2d24ade08ff6d951054f5a5d/better-stack.png "Product Avatar Image") ](https://www.g2.com/products/better-stack/reviews) [ Better Stack ](https://www.g2.com/products/better-stack/reviews) By [Better Stack](https://www.g2.com/sellers/better-stack-3c077b8c-37c5-4d79-9e19-15cf3bd1960b) [ 4.8/5(339) ](https://www.g2.com/products/better-stack/reviews#reviews) Product Description Better Stack is a unified observability tool that helps you ship higher‑quality software faster. Monitor everything from websites to servers. Schedule on-call rotations, get actionable alerts, and resolve incidents faster than ever. Visualize your entire stack, aggregate all your logs into structured data, and query everything like a single database with SQL. Made to fit into your workflow with over 100+ integrations. Reviewers say compared to PagerDuty, Better Stack is: Easier to set up Easier to admin More usable Categories in common with PagerDuty: [ AIOps Platforms ](/categories/aiops-platforms)[ Incident Management ](/categories/incident-management)[ IT Alerting ](/categories/it-alerting)[ AI SRE Tools ](/categories/ai-sre-tools) [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/624ac0776a576c1f39bbac8ad885b43f/incident-io.png "Product Avatar Image") ](https://www.g2.com/products/incident-io/reviews) [ incident.io ](https://www.g2.com/products/incident-io/reviews) By [incident.io](https://www.g2.com/sellers/incident-io) [ 4.8/5(231) ](https://www.g2.com/products/incident-io/reviews#reviews) Product Description incident.io is a Slack-powered incident management platform. We help high-growth companies declare, collaborate, communicate around and learn from events that disturb their normal course of business - from critical infrastructure being down, to data breaches and security incidents. Reviewers say compared to PagerDuty, incident.io is: Better at support More expensive Easier to set up Categories in common with PagerDuty: [ Incident Management ](/categories/incident-management)[ IT Alerting ](/categories/it-alerting)[ AI SRE Tools ](/categories/ai-sre-tools) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") ](https://www.g2.com/products/freshservice/reviews) [ Freshservice ](https://www.g2.com/products/freshservice/reviews) By [Freshworks](https://www.g2.com/sellers/freshworks) [ 4.6/5(1,348) ](https://www.g2.com/products/freshservice/reviews#reviews) Product Description Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery. Reviewers say compared to PagerDuty, Freshservice is: Slower to reach roi More usable Easier to set up Categories in common with PagerDuty: [ Incident Management ](/categories/incident-management)[ IT Alerting ](/categories/it-alerting) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") ](https://www.g2.com/products/jira-service-management/reviews) [ Jira Service Management ](https://www.g2.com/products/jira-service-management/reviews) By [Atlassian](https://www.g2.com/sellers/atlassian) [ 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews#reviews) Product Description Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors. Reviewers say compared to PagerDuty, Jira Service Management is: More expensive Categories in common with PagerDuty: [ Incident Management ](/categories/incident-management)[ IT Alerting ](/categories/it-alerting) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/75612f6f59f8fd888f1e80113be4a326/xmatters.jpg "Product Avatar Image") ](https://www.g2.com/products/xmatters/reviews) [ xMatters ](https://www.g2.com/products/xmatters/reviews) By [Everbridge](https://www.g2.com/sellers/everbridge) [ 4.5/5(786) ](https://www.g2.com/products/xmatters/reviews#reviews) Product Description xMatters is an intelligent communications platform that connects insights from any system to the people that matter. Reviewers say compared to PagerDuty, xMatters is: Slower to reach roi Easier to set up More expensive Categories in common with PagerDuty: [ ServiceNow Store Apps ](/categories/servicenow-store-apps)[ Incident Management ](/categories/incident-management)[ IT Alerting ](/categories/it-alerting) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/759aa4be02f39eec7c57e3801bf174a7/bigpanda.png "Product Avatar Image") ](https://www.g2.com/products/bigpanda/reviews) [ BigPanda ](https://www.g2.com/products/bigpanda/reviews) By [BigPanda](https://www.g2.com/sellers/bigpanda) [ 4.5/5(135) ](https://www.g2.com/products/bigpanda/reviews#reviews) Product Description BigPanda’s AIOps-powered platform helps IT Ops teams turn thousands of monitoring alerts into meaningful incidents, insights and action. BigPanda’s Event Correlation dramatically slashes IT noise and helps detect incidents as they form. This dramatically slashes IT noise and helps IT Ops, NOC and DevOps/SRE teams detect incidents as they form, in real-time. Event Correlation also allows IT Ops execs, Service Owners and NOC and DevOps/SRE managers to report on incident trends, KPIs and metrics to drive operational efficiencies over time. BigPanda’s Root Cause Analysis combines change and topology data to help users pinpoint the cause of the incident, which reduces finger-pointing, war room calls and resolution cycles. BigPanda uses Machine Learning to analyze your incidents against thousands of changes, in real-time, to surface the change that likely caused an incident or outage, then puts this information at the fingertips of teams working on the incident so they can rapidly investigate and resolve issues caused by those changes. And BigPanda’s Level-0 Automation provides real-time, bi-directional incident details to IT notification, chat, ticketing and analytics tools, preventing incidents from escalating into painful outages. Reviewers say compared to PagerDuty, BigPanda is: Slower to reach roi More expensive More usable Categories in common with PagerDuty: [ AIOps Platforms ](/categories/aiops-platforms)[ ServiceNow Store Apps ](/categories/servicenow-store-apps)[ Incident Management ](/categories/incident-management)[ IT Alerting ](/categories/it-alerting) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/393746d0cdc8904473bde59b5858158e/datadog.png "Product Avatar Image") ](https://www.g2.com/products/datadog/reviews) [ Datadog ](https://www.g2.com/products/datadog/reviews) By [Datadog](https://www.g2.com/sellers/datadog) [ 4.4/5(726) ](https://www.g2.com/products/datadog/reviews#reviews) Product Description Datadog is a monitoring service for IT, Dev and Ops teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into actionable insight. Reviewers say compared to PagerDuty, Datadog is: More expensive Slower to reach roi Easier to set up Categories in common with PagerDuty: [ AIOps Platforms ](/categories/aiops-platforms)[ IT Alerting ](/categories/it-alerting) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/eb2866085be3874fdfe276f745c3f4aa/onpage.png "Product Avatar Image") ](https://www.g2.com/products/onpage/reviews) [ OnPage ](https://www.g2.com/products/onpage/reviews) By [OnPage](https://www.g2.com/sellers/onpage) [ 4.3/5(313) ](https://www.g2.com/products/onpage/reviews#reviews) Product Description OnPage critical alert and incident management system enables rapid resolution of critical IT, healthcare or IoT incidents through efficient communication. Reviewers say compared to PagerDuty, OnPage is: Slower to reach roi Easier to set up Easier to do business with Categories in common with PagerDuty: [ Incident Management ](/categories/incident-management)[ IT Alerting ](/categories/it-alerting) ## PagerDuty Alternatives FAQs Generated using AI ### How does PagerDuty compare to Dynatrace? According to G2 data, [PagerDuty](https://www.g2.com/products/pagerduty/reviews) and [Dynatrace](https://www.g2.com/products/dynatrace/reviews) both hold an average rating of 4.5 out of 5, with PagerDuty having 954 reviews and Dynatrace 1,363 reviews. PagerDuty scores higher in meeting requirements (9.1 vs 8.8), usability (8.6 vs 8.3), ease of administration (8.5 vs 8.2), support (8.9 vs 8.7), and ease of doing business (8.9 vs 8.7). Dynatrace leads slightly in ease of setup (8.4 vs 8.2). User feedback highlights PagerDuty's strengths in alert notifications (21 mentions), alerting system (19), integrations (15), incident management (14), and reliability (9). Dynatrace is praised for ease of use (112 mentions), insights (69), monitoring (63), debugging (62), and real-time monitoring (54). PagerDuty excels in centralized alerting, robust on-call scheduling, and multi-channel notifications, making incident response organized and reliable. Dynatrace offers comprehensive AI-driven observability with root cause analysis, broad infrastructure and application monitoring, and seamless integration, providing deep insights and faster issue resolution. Both platforms have complex setups and pricing concerns, but PagerDuty is favored for alert management and ease of administration, while Dynatrace is preferred for advanced monitoring and AI-powered diagnostics. ### What are the best alternatives to PagerDuty? The best alternatives to PagerDuty according to G2 user ratings and review counts include [Dynatrace](https://www.g2.com/products/dynatrace/reviews) (4.5/5 stars, 1363 reviews), [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) (4.4/5 stars, 310 reviews), [Better Stack](https://www.g2.com/products/better-stack/reviews) (4.8/5 stars, 321 reviews), [incident.io](https://www.g2.com/products/incident-io/reviews) (4.8/5 stars, 181 reviews), and [Freshservice](https://www.g2.com/products/freshservice/reviews) (4.6/5 stars, 1335 reviews). These alternatives offer strong incident management capabilities with high user satisfaction and substantial review volumes. ### Which Incident Management tools do reviewers recommend instead of PagerDuty? Reviewers recommend [Dynatrace](https://www.g2.com/products/dynatrace/reviews) for its AI-powered full-stack observability and automated root cause analysis, which reduces troubleshooting time and alert fatigue. [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) is praised for its ease of use, effective alerting, and strong integrations that streamline incident response and reduce mean time to resolution. [Better Stack](https://www.g2.com/products/better-stack/reviews) is valued for its unified observability combining uptime monitoring, logs, and on-call alerting with an intuitive interface and cost-effectiveness. [incident.io](https://www.g2.com/products/incident-io/reviews) is highly regarded for its Slack-native incident management, customizable workflows, and exceptional customer support that enhances collaboration and incident response efficiency. [Freshservice](https://www.g2.com/products/freshservice/reviews) is recommended for its ease of use, powerful automation, comprehensive ITSM features, and strong integration capabilities that improve service delivery and operational efficiency. These tools are favored for their usability, automation, and integration strengths, making them strong alternatives to PagerDuty in incident management. ### Why do users choose Dynatrace over PagerDuty? Users choose [Dynatrace](https://www.g2.com/products/dynatrace/reviews) over PagerDuty primarily for its comprehensive AI-driven monitoring and observability capabilities. Dynatrace's Davis AI automatically detects anomalies and pinpoints root causes, significantly reducing troubleshooting time and improving operational efficiency. It provides end-to-end visibility across applications, infrastructure, and user experience, consolidating data into a single platform that enhances issue detection and resolution. Dynatrace is praised for its ease of use (112 mentions), insightful analytics (69), real-time monitoring (54), and extensive integration with cloud platforms and third-party tools. Its single-agent deployment simplifies onboarding, and its automated configurations reduce manual errors. Users also value its innovative features like Grail data lakehouse and SmartScape topology mapping. Despite a steep learning curve and higher cost, Dynatrace's advanced AI capabilities, comprehensive monitoring, and ability to unify diverse data sources make it the preferred choice for organizations seeking deep observability and proactive incident management beyond traditional alerting systems. ### Explore Articles [ What's a reliable customer success tool for digital service companies ](https://www.g2.com/discussions/what-s-a-reliable-customer-success-tool-for-digital-service-companies) [ Best outbound call tracking software for small business ](https://www.g2.com/discussions/any-recommendations-for-the-best-outbound-call-tracking-software-for-small-business) [ What's the top CPQ tool for large companies in tech ](https://www.g2.com/discussions/what-s-the-top-cpq-tool-for-large-companies-in-tech) [ Which automotive digital retailing tools simplify round-robin lead distribution and reduce paperless workflow complexity for dealership operations teams? ](https://www.g2.com/discussions/which-automotive-digital-retailing-tools-simplify-round-robin-lead-distribution-and-reduce-paperless-workflow-complexity-for-dealership-operations-teams) [ What antivirus software is safest and easiest to use for a non-technical person who just needs something reliable running in the background without any fuss? ](https://www.g2.com/discussions/what-antivirus-software-is-safest-and-easiest-to-use-for-a-non-technical-person-who-just-needs-something-reliable-running-in-the-background-without-any-fuss) [ What platform offers the best integration with productivity tools? ](https://www.g2.com/discussions/what-platform-offers-the-best-integration-with-productivity-tools) ### Spotlight Categories [ Network Monitoring Software ](https://www.g2.com/categories/network-monitoring) [ Payment Processing Software ](https://www.g2.com/categories/payment-processing) [ Analytics Platforms ](https://www.g2.com/categories/analytics-platforms)