The support team is very responsive. Migration tool is easy to use for mapping of data. Review collected by and hosted on G2.com.

Creating the export file in the required format was a bit too tricky four our technicians, but the Relokia developers could help us out. Review collected by and hosted on G2.com.

Nice that it works without keeping the tab open. Review collected by and hosted on G2.com.

Not every field needs to be migrated but the tool did not give you the option to drop fields. Also harder when you share an environment with other group members and they use 'required' fields which you do not have data for. Review collected by and hosted on G2.com.

The service allowed us to run several test imports using a random selection of tickets and specific tickets so that we could see what the data would look like in the new system. Support was prompt and helpful when we had any questions. Review collected by and hosted on G2.com.

Not all of the mappings were perfect between the two systems so we did have to adapt a little to perform the import. Review collected by and hosted on G2.com.

Great customer service via chat to help me during every step. Review collected by and hosted on G2.com.

Nothing to dislike! Everything was great. Review collected by and hosted on G2.com.

Helpful staff, kept in touch a couple of times during the migration to reassure. Review collected by and hosted on G2.com.

It's a bit scary while you wait for the migration to complete (but that's unavoidable!) Review collected by and hosted on G2.com.

Quick and easy to use. It saves us a lot of time of writing our own scripts OR maintaining the old help desk. Review collected by and hosted on G2.com.

I cannot think of any downsides. It move 4,000 tickets in a couple of hours. Review collected by and hosted on G2.com.

Their guidance and support are second to none. The free demo, consultation and customisation on setup, and post-migration support were all delivered in a pro-active and professional manner. Review collected by and hosted on G2.com.

There was nothing to dislike about the service and support received. Review collected by and hosted on G2.com.

The tooling is very good and nice, and besides that the service and knowlegde of the team is very high. Review collected by and hosted on G2.com.

Really not much, they helped me. Just what we needed. Review collected by and hosted on G2.com.

It was smooth and hassle free. Liked the mapping part. Review collected by and hosted on G2.com.

It will be good to have 24/7 support. Our migration got suspended and we had to wait for few hours till the support team was available to investigate the reason and restart the process. Review collected by and hosted on G2.com.

The ease of mapping fields and being able to add a special tag on all migrated items to easily find later Review collected by and hosted on G2.com.

Our migration was suspended at one point with no real information Review collected by and hosted on G2.com.