Dashly has great chat features and it’s has a feature that allows us to understand what attracts more people to our site. While it still has improvements to make, it has helped us reach our numbers and understand what our members are looking for. Overall, it really has helped us improve our organization. Review collected by and hosted on G2.com.

It still has improvements that it could work on. For example, it doesn’t have many integration features and it slows our servers down. Review collected by and hosted on G2.com.

App features such as receiving all conversation in one app. Review collected by and hosted on G2.com.

No particular features or aspects to dislike Review collected by and hosted on G2.com.

The Integration with our Ecommerce and the fact that it offers both drip email automation and live chat. The Android app is good and workd great!

Last : their Support is simply AMAZING

I had some time and was not fully aware of how to make the automation works and spent like 1 hour with their support online asking also the most silly questions and they were ALWAYS :

-Helpful

-Prompt

-Friendly and Professional Review collected by and hosted on G2.com.

At start it takes some time to understand (at least for me) the automation behind the auto messages. I think it's related to the fact that also the software has API and can give a real "control" over the events and all the connected functions. Review collected by and hosted on G2.com.

dashly is very economical and consumer centric and very authentic software for alsmes and big corporations Review collected by and hosted on G2.com.

nothing only it needs upgrades and new application and technologies to be implicated Review collected by and hosted on G2.com.

The first impression when I use Dashly is this live chat tool does not let your site speed performance down. The speed of a load of this tool is really fast when you put it on your site. Other Pros that I know are much-much more, but what I also really like about Dashly this tool can trigger auto message chat or pop-up for a done event that the customer did on your website. Ex: your customer has bought for a product on your site so Dashly can track it and can give auto gratitude for your customer. Review collected by and hosted on G2.com.

I love many features on Dashly but one con that I get is on support, maybe this is because of the time differential. But overall the answers from the support are really great. Review collected by and hosted on G2.com.

They have Live chat, but that's only the tip of the iceberg, you get visitor tracking, personalized messages (example they find out where the user typed in the name and continue using that name for all messages) making the user feel like they are already part of the family, also in-app as in phone apps chat (huge feature that very few chat apps have via SDK), it has targeting, segmentation, pretty much anything that you need, so instead of needing many apps you just need Dashly. Very good customer service. This software is going places. Review collected by and hosted on G2.com.

I haven't found any dislikes just yet on it. Review collected by and hosted on G2.com.

Dashly had me approach customer success strategy at a whole new angle. Besides being super-useful in terms of having all the stats under your fingertips, it integrates all the tools you need to understand user’s needs and deliver accordingly. Besides functionalities, they really have extraordinary customer support. Review collected by and hosted on G2.com.

Well, not much.

Getting through Knowledge base may seem overwhelming at first, but Dashly has a great support team and they really got your back. Review collected by and hosted on G2.com.