# Best Incident Response Software *By [Brandon Summers-Miller](https://research.g2.com/insights/author/brandon-summers-miller)* Incident response software enables security teams to investigate, contain, remediate, and document cybersecurity incidents across their lifecycle within supported environments or threat domains. These solutions operationalize the response process by helping teams identify and organize security events into incidents and providing workflows for triage, investigation, containment, eradication, and post-incident review. Incident response tools may focus on specific domains, such as endpoint, cloud, identity, SaaS, or email, or provide broader cross-environment capabilities. They often integrate with detection technologies such as EDR, XDR, or other security analytics platforms, but are distinguished by their ability to coordinate and run response actions, manage incident cases, and maintain documented records for operational reporting and audit purposes. Many incident response solutions function similarly to security information and event management (SIEM) software, but SIEM products provide a larger scope of security and IT management features. Incident response platforms focus on investigating and resolving security incidents, while SOAR platforms automate and orchestrate response workflows across security tools. To qualify for inclusion in the Incident Response category, a product must: - Identify and organize cybersecurity events into incidents within supported domains - Provide structured investigation capabilities for suspected or confirmed incidents - Enable containment and remediation through guided or automated response actions - Maintain documented cybersecurity incident records for reporting and post-incident review ## Top Incident Response Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) | 4.6/5.0 (413 reviews) | — | "[Lightweight Deployment, Powerful Incident Response Visibility](https://www.g2.com/survey_responses/crowdstrike-falcon-endpoint-protection-platform-review-12952621)" | | 2 | [KnowBe4 PhishER/PhishER Plus](https://www.g2.com/products/knowbe4-phisher-phisher-plus/reviews) | 4.5/5.0 (563 reviews) | Phishing email triage and automated response | "[User friendly and great support!](https://www.g2.com/survey_responses/knowbe4-phisher-phisher-plus-review-7661687)" | | 3 | [Tines](https://www.g2.com/products/tines/reviews) | 4.7/5.0 (395 reviews) | No-code SOAR automation for security teams | "[AI orchestration with Drag-and-Drop development tool](https://www.g2.com/survey_responses/tines-review-12620879)" | | 4 | [Torq AI SOC Platform](https://www.g2.com/products/torq-ai-soc-platform/reviews) | 4.8/5.0 (149 reviews) | AI-driven SOAR with native integrations | "[Centralized Incident Management That Exceeds Expectations](https://www.g2.com/survey_responses/torq-ai-soc-platform-review-12121506)" | | 5 | [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) | 4.7/5.0 (195 reviews) | — | "[Strong - Reliable Endpoint Protection with Automation](https://www.g2.com/survey_responses/sentinelone-singularity-endpoint-review-12210547)" | | 6 | [Cynet](https://www.g2.com/products/cynet/reviews) | 4.7/5.0 (209 reviews) | Unified XDR with built-in MDR for lean teams | "[Effective Protection with Usability Issues](https://www.g2.com/survey_responses/cynet-review-11387686)" | | 7 | [Microsoft Sentinel](https://www.g2.com/products/microsoft-sentinel/reviews) | 4.4/5.0 (272 reviews) | — | "[Strong Centralized Visibility and Scalable Detection for Faster SOC Response](https://www.g2.com/survey_responses/microsoft-sentinel-review-12823175)" | | 8 | [IBM QRadar SIEM](https://www.g2.com/products/ibm-ibm-qradar-siem/reviews) | 4.4/5.0 (281 reviews) | Enterprise SIEM tied to broader IBM security tooling | "[Strong Correlation, Mature Security Monitoring, and Compliance Reporting](https://www.g2.com/survey_responses/ibm-qradar-siem-review-12986703)" | | 9 | [ServiceNow Security Operations](https://www.g2.com/products/servicenow-security-operations/reviews) | 4.4/5.0 (67 reviews) | — | "[Centralized, Automated Security Workflows with ServiceNow Security Operations](https://www.g2.com/survey_responses/servicenow-security-operations-review-12823627)" | | 10 | [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) | 4.3/5.0 (390 reviews) | Cloud-native log analytics for incident investigation | "[Live Tail and LogReduce Make Real-Time Troubleshooting Fast](https://www.g2.com/survey_responses/sumo-logic-review-12595490)" | --- ## What Are the Most Common Questions About Incident Response Software? *AI-generated · Last updated: May 26, 2026* ### What is the best tool for coordinating cybersecurity incident response? Based on G2 reviews, buyers evaluating incident response software often look for centralized workflows, alert triage, and cross-team coordination in one place. According to verified users, ServiceNow Security Operations stands out for bringing incidents, vulnerability workflows, and remediation tasks into a single platform, while reducing scattered tools and manual handoffs. G2 reviewers mention that teams value structured case management, integrations with broader IT workflows, and better visibility across remediation ownership. Reviews also note that setup can take planning, but once configured, the platform helps security and IT teams work from the same system and move incidents forward with clearer accountability and less back-and-forth. **Here are some of the top-rated products on G2:** - [ServiceNow Security Operations](https://www.g2.com/products/servicenow-security-operations/reviews/servicenow-security-operations-review-12823627) – centralizes incidents, case management, and remediation workflows for coordinated response - [Tines](https://www.g2.com/products/tines/reviews/tines-review-12651671) – automates repetitive response steps and connects security workflows across teams and tools - [Torq AI SOC Platform](https://www.g2.com/products/torq-ai-soc-platform/reviews/torq-ai-soc-platform-review-11924062) – helps automate cybersecurity processes and repetitive operational tasks for faster coordination ### Which vendor provides real-time threat intelligence integration? Based on G2 reviews, Tines is a strong fit for teams that want real-time integrations across security tools and APIs. According to verified users, Tines connects with platforms such as CrowdStrike, Splunk, Jira, AWS, GCP, Microsoft Graph, and other security systems to automate data movement, alert handling, and response steps. G2 reviewers mention that its flexibility and API-driven approach make it useful for building workflows that enrich alerts and coordinate actions across multiple sources in near real time. Reviews also highlight that the platform is easy to start with, though more advanced workflows can require deeper knowledge when teams want to scale complex automation. ### What platform provides detailed incident investigation reports? Based on G2 reviews, several incident response software buyers prioritize clear reporting and investigation context, especially when analysts need to move quickly from alert to root cause. According to verified users, CrowdStrike Falcon Endpoint Protection Platform is frequently praised for detailed endpoint visibility, process information, investigation support, and centralized telemetry that helps teams understand what happened. G2 reviewers mention process trees, host information, quarantine actions, and investigation workflows that reduce manual effort and support faster incident analysis. Reviews also note that reporting and customization can require tuning, but the platform is consistently valued for making investigations easier and giving security teams stronger visibility across endpoints. ### Which incident response platform offers the fastest containment capabilities? Based on G2 reviews, incident response teams looking for fast containment often focus on automated isolation, host control, and rapid response from a single console. According to verified users, SentinelOne Singularity Endpoint is frequently recognized for autonomous response, ransomware rollback, and quick isolation of infected devices with limited manual intervention. G2 reviewers mention storyline-based investigation context, real-time protection, and the ability to contain harmful processes early, which helps reduce impact during active incidents. Reviews also point to a learning curve and some console usability concerns, but they consistently describe the platform as effective for speeding containment and reducing the amount of analyst effort required during urgent response scenarios. ### Which vendor offers AI-powered incident detection and triage? Based on G2 reviews, Tines is often highlighted for AI-assisted workflow creation and automated handling of security and IT tasks, but for direct incident detection and triage support, Exaforce is repeatedly described in reviews as reducing alert noise and surfacing the findings that matter most. According to verified users, Exaforce correlates signals from multiple sources, applies prior context, and helps small teams focus on true incidents instead of manually sorting through logs. G2 reviewers mention agentic workflows, AI-assisted investigations, and MDR support that shorten response time and reduce analyst overload. Reviews also note some onboarding and interface complexity, but users consistently value the platform for faster triage and clearer prioritization. ### Which vendor provides real-time threat intelligence integration? Based on G2 reviews, Tines is a strong fit for teams that want real-time integrations across security tools and APIs. According to verified users, Tines connects with platforms such as CrowdStrike, Splunk, Jira, AWS, GCP, Microsoft Graph, and other security systems to automate data movement, alert handling, and response steps. G2 reviewers mention that its flexibility and API-driven approach make it useful for building workflows that enrich alerts and coordinate actions across multiple sources in near real time. Reviews also highlight that the platform is easy to start with, though more advanced workflows can require deeper knowledge when teams want to scale complex automation. ### What is the most affordable incident response software for SMBs? Based on G2 reviews, affordability for SMBs in incident response software is usually tied to simpler deployment, lower operational overhead, and good value from a smaller team’s perspective. According to verified users, Blumira Automated Detection & Response stands out for ease of setup, a unified dashboard, and SOC support that helps small IT teams reduce research time and respond faster without a large internal staff. G2 reviewers also mention Cynet as a good-priced all-in-one option and Pondurance as an affordable managed monitoring choice that helps organizations extend coverage. Reviews suggest these products appeal to SMBs because they balance detection, response, and day-to-day manageability. **Here are some of the top-rated products on G2:** - [Blumira Automated Detection & Response](https://www.g2.com/products/blumira-automated-detection-response/reviews/blumira-automated-detection-response-review-12373548) – helps small IT teams with quick detection, SOC support, and easy setup - [Cynet](https://www.g2.com/products/cynet/reviews/cynet-review-12594700) – offers an all-in-one security platform reviewers describe as a good-price XDR option - [Pondurance](https://www.g2.com/products/pondurance/reviews/pondurance-review-11283457) – gives smaller teams log monitoring and incident support with cost-effective managed coverage ### What is the top-rated incident response platform for large enterprises? Based on G2 reviews, large enterprise buyers often value broad endpoint coverage, centralized visibility, and the ability to scale response without adding major operational overhead. According to verified users, CrowdStrike Falcon Endpoint Protection Platform is frequently described as effective in large environments because it supports fast deployment at scale, strong real-time detection, centralized telemetry, and investigation workflows that help reduce incident-response workload. G2 reviewers mention lean teams managing larger estates, cloud-based administration, and strong endpoint visibility across distributed environments. Reviews also note that training, tuning, and licensing can require planning, but the platform is consistently viewed as a strong fit for enterprise-scale incident response operations. **Here are some of the top-rated products on G2:** - [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews/crowdstrike-falcon-endpoint-protection-platform-review-12788064) – supports large-scale endpoint protection and helps lean teams manage bigger environments - [ServiceNow Security Operations](https://www.g2.com/products/servicenow-security-operations/reviews/servicenow-security-operations-review-12737410) – centralizes security incidents and workflows for enterprises managing multiple teams and processes - [Tanium](https://www.g2.com/products/tanium/reviews/tanium-review-12612683) – gives large environments real-time visibility and action across thousands of endpoints ### What platform integrates incident response with SIEM tools? Based on G2 reviews, buyers looking to integrate incident response with SIEM tools often want one system that connects alerts, case management, and operational workflows. According to verified users, ServiceNow Security Operations is regularly used to pull together SIEM inputs and turn them into structured response processes, helping teams centralize incidents rather than work across email, spreadsheets, and separate tools. G2 reviewers mention integrations with security tools, centralized remediation tracking, and smoother collaboration between IT and security teams. Reviews also say that implementation quality matters, but once in place, the platform helps organizations move from fragmented alert handling to a more auditable and workflow-driven response model. ### Which tool supports incident response across hybrid cloud environments? Based on G2 reviews, Microsoft Sentinel is a strong option for organizations managing incident response across cloud, on-premises, and hybrid environments. According to verified users, it centralizes logs, alerts, and investigations across multiple systems while improving SOC efficiency through correlation, analytics, and automation. G2 reviewers mention strong visibility across hybrid infrastructure, native integrations with Microsoft services, and easier scaling than traditional on-premises approaches. Reviews also note that teams may need time to tune rules and manage ingestion strategy, but they consistently describe the platform as useful for unifying detection and response across complex environments where cloud and on-prem systems need to be investigated together. ## How Many Incident Response Software Products Does G2 Track? **Total Products under this Category:** 103 ### Category Stats (Jun 2026) - **Average Rating**: 4.47/5 (↑0.01 vs May 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: CybaOps (+14.29%) - Among all products in this category, CybaOps recorded the largest rating increase compared to last month *Last updated: June 09, 2026* ## How Does G2 Rank Incident Response Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 5,200+ Authentic Reviews - 103+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Incident Response Software Is Best for Your Use Case? - **Leader:** [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) - **Highest Performer:** [Barracuda Incident Response](https://www.g2.com/products/barracuda-incident-response/reviews) - **Easiest to Use:** [Tines](https://www.g2.com/products/tines/reviews) - **Top Trending:** [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) - **Best Free Software:** [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) --- **Sponsored** ### Cydarm Cydarm is a Cybersecurity Incident Response Management (CIRM) platform built to make cybersecurity operations teams better and faster. Cydarm is based on case management, built specifically for SOC. The platform enables collaboration across different levels of experience and trust, using playbooks and fine-grained access control integrated with case management. Cydarm allows you to integrate existing cybersecurity tools, including receiving alerts, enriching data, sending notifications, and generating incident reports and metrics reports automatically. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1082&secure%5Bdisplayable_resource_id%5D=1082&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1082&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=169593&secure%5Bresource_id%5D=1082&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fincident-response&secure%5Btoken%5D=2fc7330ada32b67154b763149283bf2b002d30c3265824c9b6309244a14358aa&secure%5Burl%5D=https%3A%2F%2Fcydarm.com%2F&secure%5Burl_type%5D=company_website) --- ## What Are the Top-Rated Incident Response Software Products in 2026? ### 1. [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) Organizations today face a serious challenge: managing numerous security vendors and tools while confronting an ever-evolving threat landscape. Sophisticated adversaries are becoming smarter, faster, and more evasive, launching complex attacks that can strike in minutes or even seconds. Traditional security approaches struggle to keep pace, leaving businesses vulnerable. The CrowdStrike Falcon Platform addresses this by offering a unified, cloud-native solution. It consolidates previously siloed security solutions and incorporates third-party data into a single platform with one efficient and resource-conscious agent, leveraging advanced AI and real-time threat intelligence. This approach simplifies security operations, speeds analyst decision making, and enhances protection to stop the breach, allowing organizations to reduce risk with less complexity and lower costs. CrowdStrike's Falcon Platform includes: - Endpoint Security: Secure the endpoint, stop the breach - Identify Protection: Identity is the front line, defend it - Next-Gen SIEM: The future of SIEM, today - Data Protection: Real-time data protection from endpoint to cloud - Exposure Management: Understand risk to stop breaches - Charlotte AI: Powering the next evolution of the SOC **Average Rating:** 4.6/5.0 **Total Reviews:** 413 **How Do G2 Users Rate CrowdStrike Falcon Endpoint Protection Platform?** - **Threat Intelligence:** 9.5/10 (Category avg: 8.9/10) - **Quality of Support:** 8.9/10 (Category avg: 8.8/10) - **Incident Case Management:** 7.9/10 (Category avg: 8.4/10) - **Incident Logs:** 8.7/10 (Category avg: 8.8/10) **Who Is the Company Behind CrowdStrike Falcon Endpoint Protection Platform?** - **Seller:** [CrowdStrike](https://www.g2.com/sellers/crowdstrike) - **Company Website:** https://www.crowdstrike.com - **Year Founded:** 2011 - **HQ Location:** Sunnyvale, CA - **Twitter:** @CrowdStrike (110,809 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2497653/ (11,343 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Security Analyst, Cyber Security Analyst - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 43% Enterprise, 43% Mid-Market #### What Are CrowdStrike Falcon Endpoint Protection Platform's Pros and Cons? **Pros:** - Features (113 reviews) - Threat Detection (103 reviews) - Ease of Use (98 reviews) - Security (97 reviews) - Detection (90 reviews) **Cons:** - Expensive (54 reviews) - Complexity (40 reviews) - Learning Curve (35 reviews) - Limited Features (33 reviews) - Pricing Issues (29 reviews) ### What Do G2 Reviewers Say About CrowdStrike Falcon Endpoint Protection Platform? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **lightweight performance** and **powerful threat detection** of CrowdStrike Falcon, enhancing their security experience. - Users value the **powerful threat detection** capabilities of CrowdStrike Falcon, ensuring effective protection without system slowdowns. - Users appreciate the **ease of use** of CrowdStrike Falcon, benefiting from its lightweight and efficient operation. - Users value the **advanced real-time threat protection** of CrowdStrike Falcon, enhancing security without compromising system performance. - Users value the **strong threat detection** of CrowdStrike Falcon, providing effective protection without system slowdowns. **Cons:** - Users find the **high cost** of CrowdStrike Falcon a barrier for smaller organizations and teams needing advanced features. - Users find the **complexity of enhancements and UI** challenging, complicating budgeting and navigation within the platform. - Users face a steep **learning curve** with CrowdStrike, especially concerning its complex query language and interface. - Users find the **limited features** of CrowdStrike Falcon challenging, especially considering its premium pricing and steep learning curve. - Users find that **pricing issues** can be a barrier for smaller organizations and complicate access to advanced features. #### What Are Recent G2 Reviews of CrowdStrike Falcon Endpoint Protection Platform? **"[Lightweight Deployment, Powerful Incident Response Visibility](https://www.g2.com/survey_responses/crowdstrike-falcon-endpoint-protection-platform-review-12952621)"** **Rating:** 5.0/5.0 stars *— Anup A.* [Read full review](https://www.g2.com/survey_responses/crowdstrike-falcon-endpoint-protection-platform-review-12952621) --- **"[Crowdstrike Falcon: Proactive Security, Steep Learning Curve](https://www.g2.com/survey_responses/crowdstrike-falcon-endpoint-protection-platform-review-12958852)"** **Rating:** 5.0/5.0 stars *— Ansh B.* [Read full review](https://www.g2.com/survey_responses/crowdstrike-falcon-endpoint-protection-platform-review-12958852) --- #### What Are G2 Users Discussing About CrowdStrike Falcon Endpoint Protection Platform? - [How does Falcon prevent work?](https://www.g2.com/discussions/how-does-falcon-prevent-work) - 1 comment - [Does CrowdStrike offer MFA?](https://www.g2.com/discussions/does-crowdstrike-offer-mfa) - 1 comment - [What is OverWatch in CrowdStrike?](https://www.g2.com/discussions/what-is-overwatch-in-crowdstrike) - 1 comment - [How much does CrowdStrike Falcon X cost?](https://www.g2.com/discussions/how-much-does-crowdstrike-falcon-x-cost) - [What is MDR detection?](https://www.g2.com/discussions/what-is-mdr-detection) ### 2. [KnowBe4 PhishER/PhishER Plus](https://www.g2.com/products/knowbe4-phisher-phisher-plus/reviews) PhishER Plus is a FedRAMP Moderate certified, lightweight Security Orchestration, Automation, and Response (SOAR) and full Incident Response product designed to help organizations manage email threats that bypass existing security measures. Offering enterprise-grade security automation while maintaining full transparency and control, PhishER Plus is ideal for organizations seeking enhanced email security without the traditional complexity that comes with other platforms. PhishER Plus addresses phishing attacks and malicious email activities through community-sourced intelligence from over 13 million global users, combined with precision AI analysis. This collaborative approach delivers actionable insights and rapid threat detection capabilities, suitable for IT security teams across organizations of all sizes looking to streamline their threat response processes. Organizations achieve significant financial returns, with users experiencing 362% to 650% ROI in the first year. PhishER Plus dramatically reduces investigation and remediation, with organizations reporting: - 85% faster investigation times - 99% reduction in manual email reviews - 90% auto-tagging of reported emails PhishER Plus seamlessly complements your existing security ecosystem, making it a valuable addition to any organization's cybersecurity strategy while delivering immediate operational and financial benefits. **Average Rating:** 4.5/5.0 **Total Reviews:** 563 **How Do G2 Users Rate KnowBe4 PhishER/PhishER Plus?** - **Threat Intelligence:** 8.5/10 (Category avg: 8.9/10) - **Quality of Support:** 9.2/10 (Category avg: 8.8/10) - **Incident Case Management:** 7.9/10 (Category avg: 8.4/10) - **Incident Logs:** 8.4/10 (Category avg: 8.8/10) **Who Is the Company Behind KnowBe4 PhishER/PhishER Plus?** - **Seller:** [KnowBe4, Inc.](https://www.g2.com/sellers/knowbe4-inc) - **Company Website:** https://www.knowbe4.com - **Year Founded:** 2010 - **HQ Location:** Clearwater, FL - **Twitter:** @KnowBe4 (16,161 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2225282/ (2,540 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Director of IT - **Top Industries:** Financial Services, Non-Profit Organization Management - **Company Size:** 75% Mid-Market, 13% Enterprise #### What Are KnowBe4 PhishER/PhishER Plus's Pros and Cons? **Pros:** - Phishing Prevention (42 reviews) - Email Security (25 reviews) - Automation (19 reviews) - Ease of Use (18 reviews) - Security (15 reviews) **Cons:** - Email Management (8 reviews) - False Positives (8 reviews) - Ineffective Email Security (8 reviews) - Inefficient Automation (6 reviews) - Setup Difficulty (6 reviews) ### What Do G2 Reviewers Say About KnowBe4 PhishER/PhishER Plus? *AI-generated summary from verified user reviews* **Pros:** - Users value the **effective phishing tests and automation** features of KnowBe4 PhishER, enhancing security and efficiency. - Users appreciate the **email threat scoring and review capabilities** that enhance proactive security measures against threats. - Users value the **automation capabilities** of KnowBe4 PhishER, enabling efficient email triage and threat analysis. - Users appreciate the **ease of use** of KnowBe4 PhishER, facilitating efficient phishing test creation and spam reporting. - Users appreciate the **security features** of KnowBe4 PhishER, enhancing threat detection and minimizing admin workload. **Cons:** - Users report that **emails often end up in the Junk folder** , making it difficult to identify genuine threats. - Users experience frequent **false positives** , complicating automation and demanding additional manual review efforts. - Users find the **ineffective email security** in PhishER, leading to important emails ending up in Junk folders. - Users highlight **inefficient automation** in PhishER, requiring manual adjustments and causing missed phishing email detections. - Users find the **setup process challenging** , requiring time and understanding to configure everything correctly. #### What Are Recent G2 Reviews of KnowBe4 PhishER/PhishER Plus? **"[User friendly and great support!](https://www.g2.com/survey_responses/knowbe4-phisher-phisher-plus-review-7661687)"** **Rating:** 4.0/5.0 stars *— Scott W.* [Read full review](https://www.g2.com/survey_responses/knowbe4-phisher-phisher-plus-review-7661687) --- **"[Easy way to report phishing emails but setup could use some improvement](https://www.g2.com/survey_responses/knowbe4-phisher-phisher-plus-review-7730406)"** **Rating:** 4.0/5.0 stars *— Rob H.* [Read full review](https://www.g2.com/survey_responses/knowbe4-phisher-phisher-plus-review-7730406) --- #### What Are G2 Users Discussing About KnowBe4 PhishER/PhishER Plus? - [What is phishing explain with example?](https://www.g2.com/discussions/what-is-phishing-explain-with-example) - [Is KnowBe4 com legit?](https://www.g2.com/discussions/is-knowbe4-com-legit) - 2 comments - [What is KnowBe4 Phish?](https://www.g2.com/discussions/what-is-knowbe4-phish) - 1 comment - [What is a PhishER's tool?](https://www.g2.com/discussions/what-is-a-phisher-s-tool) - 4 comments ### 3. [Tines](https://www.g2.com/products/tines/reviews) Tines is the intelligent workflow platform trusted by the world's most advanced organizations. Companies like Coinbase, Databricks, Mars, Reddit, and SAP use Tines to power their most important workflows. With Tines, they’ve built a secure, flexible foundation to operationalize AI agents and intelligent workflows, unlocking productivity, moving faster, and future-proofing how work gets done. You can start building right away, by signing up for our always-free Community Edition and importing one of our pre-built workflows from the library. **Average Rating:** 4.7/5.0 **Total Reviews:** 395 **How Do G2 Users Rate Tines?** - **Threat Intelligence:** 8.7/10 (Category avg: 8.9/10) - **Quality of Support:** 9.6/10 (Category avg: 8.8/10) - **Incident Case Management:** 8.6/10 (Category avg: 8.4/10) - **Incident Logs:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind Tines?** - **Seller:** [Tines](https://www.g2.com/sellers/tines) - **Company Website:** https://www.tines.com/ - **Year Founded:** 2018 - **HQ Location:** Dublin, IE - **LinkedIn® Page:** https://www.linkedin.com/company/tines-io/ (568 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Security Engineer, Software Engineer - **Top Industries:** Computer & Network Security, Information Technology and Services - **Company Size:** 39% Mid-Market, 36% Enterprise #### What Are Tines's Pros and Cons? **Pros:** - Ease of Use (73 reviews) - Automation (57 reviews) - Customer Support (39 reviews) - Features (31 reviews) - Time-saving (26 reviews) **Cons:** - Learning Curve (15 reviews) - Missing Features (15 reviews) - Complexity (9 reviews) - Difficult Learning (9 reviews) - Poor Interface Design (9 reviews) ### What Do G2 Reviewers Say About Tines? *AI-generated summary from verified user reviews* **Pros:** - Users find Tines' **ease of use** beneficial, enabling automation without coding knowledge and enhancing efficiency in InfoSec tasks. - Users find Tines' **automation capabilities** exceptional, facilitating easy integration and efficient handling of security events. - Users commend Tines for its **exceptional customer support** , noting quick resolutions and proactive assistance that enhance the experience. - Users appreciate the **ease of use and rapid implementation** of Tines, making automation accessible and efficient. - Users praise Tines for its **time-saving automation** , allowing teams to focus on strategic activities and enhance efficiency. **Cons:** - Users experience a **steep learning curve** with Tines, particularly when creating complex automation workflows. - Users note the **missing features** in Tines, particularly in code review and API interaction capabilities. - Users find the **complexity** of Tines overwhelming, particularly with advanced applications requiring significant strategy and structure. - Users find Tines has a **difficult learning curve** , requiring time and training for mastering complex automation workflows. - Users note the need for improvements in **interface design** , suggesting better change control and data display features. #### What Are Recent G2 Reviews of Tines? **"[AI orchestration with Drag-and-Drop development tool](https://www.g2.com/survey_responses/tines-review-12620879)"** **Rating:** 4.5/5.0 stars *— Dinesh K.* [Read full review](https://www.g2.com/survey_responses/tines-review-12620879) --- **"[Streamlined Automation, Minimal Coding Required](https://www.g2.com/survey_responses/tines-review-12640960)"** **Rating:** 5.0/5.0 stars *— Shubham B.* [Read full review](https://www.g2.com/survey_responses/tines-review-12640960) --- #### What Are G2 Users Discussing About Tines? - [How do you use Tines?](https://www.g2.com/discussions/how-do-you-use-tines) - [Is tines a soar?](https://www.g2.com/discussions/is-tines-a-soar) - 1 comment - [What does Tines do?](https://www.g2.com/discussions/what-does-tines-do) - 1 comment - [What is Tines automation?](https://www.g2.com/discussions/what-is-tines-automation) - 2 comments ### 4. [Torq AI SOC Platform](https://www.g2.com/products/torq-ai-soc-platform/reviews) Torq is transforming cybersecurity with the Torq AI SOC Platform. Torq empowers enterprises to instantly and precisely detect and respond to security events at scale. Torq’s customer base includes major multinational enterprise customers, including Abnormal Security, Armis, Check Point Security, Chipotle Mexican Grill, Inditex (Zara, Bershka, and Pull & Bear), Informatica, Kyocera, PepsiCo, Procter & Gamble, Siemens, Telefónica, Valvoline, Virgin Atlantic, and Wiz. **Average Rating:** 4.8/5.0 **Total Reviews:** 149 **How Do G2 Users Rate Torq AI SOC Platform?** - **Threat Intelligence:** 8.9/10 (Category avg: 8.9/10) - **Quality of Support:** 9.6/10 (Category avg: 8.8/10) - **Incident Case Management:** 7.9/10 (Category avg: 8.4/10) - **Incident Logs:** 8.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Torq AI SOC Platform?** - **Seller:** [torq](https://www.g2.com/sellers/torq) - **Company Website:** https://torq.io/ - **Year Founded:** 2020 - **HQ Location:** New York, US - **Twitter:** @torq_io (1,944 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/torqio/mycompany (441 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 50% Mid-Market, 29% Small-Business #### What Are Torq AI SOC Platform's Pros and Cons? **Pros:** - Ease of Use (67 reviews) - Security (61 reviews) - Automation (59 reviews) - Features (55 reviews) - Threat Detection (41 reviews) **Cons:** - Difficult Learning (18 reviews) - Learning Curve (17 reviews) - Missing Features (10 reviews) - Improvement Needed (8 reviews) - Poor Interface Design (8 reviews) ### What Do G2 Reviewers Say About Torq AI SOC Platform? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Torq AI SOC Platform, allowing effortless automation without coding skills. - Users value the **comprehensive security overview** provided by Torq, enhancing threat response and vulnerability management. - Users appreciate the **simplicity of automation** in Torq AI SOC Platform, streamlining processes and enhancing efficiency. - Users appreciate the **seamless integration and effective threat detection** of Torq AI SOC Platform, enhancing overall security management. - Users value the **powerful threat detection** of Torq AI SOC Platform, enabling effective vulnerability management and rapid response. **Cons:** - Users note that the **difficult learning curve** and complex documentation can make mastering Torq AI SOC challenging. - Users find the **steep learning curve** of Torq AI SOC Platform confusing, particularly for beginners needing training. - Users note a **lack of ready-made templates** and features, making onboarding and usage more challenging. - Users feel that **improvement is needed** in integrations, customization, and educational resources for better overall functionality. - Users find the **poor interface design** of Torq AI SOC Platform complicates debugging and overall user experience. #### What Are Recent G2 Reviews of Torq AI SOC Platform? **"[Efficient Automation with Robust Integrations](https://www.g2.com/survey_responses/torq-ai-soc-platform-review-12301239)"** **Rating:** 5.0/5.0 stars *— Orlando M.* [Read full review](https://www.g2.com/survey_responses/torq-ai-soc-platform-review-12301239) --- **"[Centralized Incident Management That Exceeds Expectations](https://www.g2.com/survey_responses/torq-ai-soc-platform-review-12121506)"** **Rating:** 5.0/5.0 stars *— Octave P.* [Read full review](https://www.g2.com/survey_responses/torq-ai-soc-platform-review-12121506) --- ### 5. [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) SentinelOne (NYSE:S) is pioneering autonomous cybersecurity to prevent, detect, and respond to cyber attacks faster and with higher accuracy than ever before. The Singularity Platform protects and empowers leading global enterprises with real-time visibility, cross-platform correlation, and AI-powered response across endpoints, cloud workloads and containers, network-connected (IoT) devices and identity-centric attack surfaces. To learn more, visit www.sentinelone.com or follow us at @SentinelOne, on LinkedIn or Facebook. Over 9,250 customers, including 4 of the Fortune 10, hundreds of the Global 2000, prominent governments, healthcare providers, and educational institutions, trust SentinelOne to bring their defenses into the future, gaining more capability with less complexity. SentinelOne is a Leader in the Gartner Magic Quadrant for Endpoint Protection Platforms, and is a go-to platform across all customer profiles, as highlighted in Gartner’s Critical Capabilities report. SentinelOne continues to prove its industry-leading capabilities in the MITRE Engenuity ATT&CK® Evaluation, with 100% protection detection, 88% less noise, and zero delays in the 2024 MITRE ATT&CK Engenuity evaluations, demonstrating our dedication to keeping our customers ahead of threats from every vector. **Average Rating:** 4.7/5.0 **Total Reviews:** 195 **How Do G2 Users Rate SentinelOne Singularity Endpoint?** - **Quality of Support:** 8.9/10 (Category avg: 8.8/10) **Who Is the Company Behind SentinelOne Singularity Endpoint?** - **Seller:** [SentinelOne](https://www.g2.com/sellers/sentinelone) - **Company Website:** https://www.sentinelone.com - **Year Founded:** 2013 - **HQ Location:** Mountain View, CA - **Twitter:** @SentinelOne (57,863 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2886771/ (3,162 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 45% Mid-Market, 36% Enterprise #### What Are SentinelOne Singularity Endpoint's Pros and Cons? **Pros:** - Tool Efficiency (18 reviews) - Ease of Use (16 reviews) - Malware Protection (13 reviews) - Useful (13 reviews) - Features (11 reviews) **Cons:** - Update Issues (13 reviews) - Difficult Learning (8 reviews) - Frequent Updates (7 reviews) - Agent Removal Issues (6 reviews) - Ineffective Alerts (6 reviews) ### What Do G2 Reviewers Say About SentinelOne Singularity Endpoint? *AI-generated summary from verified user reviews* **Pros:** - Users value the **AI-driven threat detection** of SentinelOne, effectively identifying advanced threats in real-time. - Users find the **ease of use** in SentinelOne Singularity Endpoint beneficial for daily operations and quick implementation. - Users value the **effective malware protection** of SentinelOne, ensuring comprehensive defense against various cyber threats. - Users find the **incident notification system** of SentinelOne invaluable for effective monitoring and investigation. - Users appreciate the **detailed alerts and ease of use** provided by SentinelOne Singularity Endpoint, enhancing their security experience. **Cons:** - Users often face **update issues** that complicate access and require repetitive authentication, hindering overall user experience. - Users find the product has a steep **difficult learning curve** , especially for beginners and infrequent users. - Users express frustration with **frequent updates** , causing login issues and difficulties adapting to constant changes. - Users report **agent removal issues** that may disrupt application functionality and hinder system performance. - Users struggle with **ineffective alerts** during migration, complicating troubleshooting and application compatibility management. #### What Are Recent G2 Reviews of SentinelOne Singularity Endpoint? **"[Strong - Reliable Endpoint Protection with Automation](https://www.g2.com/survey_responses/sentinelone-singularity-endpoint-review-12210547)"** **Rating:** 5.0/5.0 stars *— Harshul S.* [Read full review](https://www.g2.com/survey_responses/sentinelone-singularity-endpoint-review-12210547) --- **"[Autonomous Protection, Robust Security for Energy-Critical Systems](https://www.g2.com/survey_responses/sentinelone-singularity-endpoint-review-12707750)"** **Rating:** 5.0/5.0 stars *— Viral S.* [Read full review](https://www.g2.com/survey_responses/sentinelone-singularity-endpoint-review-12707750) --- #### What Are G2 Users Discussing About SentinelOne Singularity Endpoint? - [How does Sentinel one work?](https://www.g2.com/discussions/sentinelone-singularity-how-does-sentinel-one-work) - [How does Sentinel one work?](https://www.g2.com/discussions/how-does-sentinel-one-work) - [Is SentinelOne an antivirus?](https://www.g2.com/discussions/sentinelone-singularity-is-sentinelone-an-antivirus) - [Is SentinelOne an antivirus?](https://www.g2.com/discussions/is-sentinelone-an-antivirus) - 2 comments - [What is SentinelOne used for?](https://www.g2.com/discussions/sentinelone-singularity-what-is-sentinelone-used-for) ### 6. [Cynet](https://www.g2.com/products/cynet/reviews) Cynet is the unified, AI-powered cybersecurity platform that delivers robust and comprehensive protection for security teams while maximizing operational efficiency for managed service providers (MSPs). This platform consolidates a wide array of security capabilities into a single, user-friendly interface, ensuring that organizations can effectively safeguard their digital assets without the complexity often associated with multi-solution environments. Cynet’s platform simplifies security management by integrating various functionalities, such as endpoint protection, threat detection, and incident response, into one cohesive system. This integration not only streamlines operations but also allows organizations to allocate their resources more effectively, ultimately enhancing their overall security posture. One of the standout features of Cynet’s platform is its remarkable performance in the MITRE ATT&CK Evaluations. Cynet delivered 100% visibility and 100% analytic coverage without requiring any configuration changes three years in a row. This capability ensures that organizations can monitor their environments comprehensively and respond to threats with precision. The platform’s built-in analytics and reporting tools provide actionable insights, enabling users to make informed decisions about their cybersecurity strategies. Additionally, Cynet offers 24/7 expert support, which is crucial for organizations that may not have in-house cybersecurity expertise. This round-the-clock assistance ensures that users can quickly address any security incidents or concerns, minimizing potential downtime and damage. The combination of advanced technology and dedicated support positions Cynet as a valuable partner for SMEs and service providers looking to enhance their cybersecurity measures. In summary, Cynet’s unified, AI-powered cybersecurity platform stands out in the crowded cybersecurity market by offering a unified solution tailored to the needs of MSPs. Its comprehensive features, exceptional performance in industry evaluations, and continuous expert support make it a compelling choice for organizations seeking to bolster their cybersecurity defenses while maintaining operational efficiency. **Average Rating:** 4.7/5.0 **Total Reviews:** 209 **How Do G2 Users Rate Cynet?** - **Threat Intelligence:** 9.2/10 (Category avg: 8.9/10) - **Quality of Support:** 9.3/10 (Category avg: 8.8/10) - **Incident Case Management:** 8.9/10 (Category avg: 8.4/10) - **Incident Logs:** 9.1/10 (Category avg: 8.8/10) **Who Is the Company Behind Cynet?** - **Seller:** [Cynet](https://www.g2.com/sellers/cynet) - **Company Website:** https://www.cynet.com/ - **Year Founded:** 2014 - **HQ Location:** Boston, MA - **LinkedIn® Page:** https://www.linkedin.com/company/cynet-security/ (332 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** SOC Analyst, Technical Engineer - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 59% Mid-Market, 29% Small-Business #### What Are Cynet's Pros and Cons? **Pros:** - Ease of Use (48 reviews) - Features (36 reviews) - Threat Detection (34 reviews) - Customer Support (32 reviews) - Security (31 reviews) **Cons:** - Limited Customization (11 reviews) - Feature Limitations (10 reviews) - Lack of Customization (10 reviews) - Limited Features (10 reviews) - Missing Features (10 reviews) ### What Do G2 Reviewers Say About Cynet? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Cynet, enjoying a seamless experience with a comprehensive and intuitive platform. - Users praise Cynet for its **unified platform** , which effectively integrates multiple security features in an easy-to-use interface. - Users value Cynet for its **flawless threat detection** , ensuring effective monitoring and seamless security integration. - Users commend Cynet for its **exceptional customer support** and effective automated threat detection in one unified platform. - Users value the **flawless threat monitoring and blocking** of Cynet, providing effective security with minimal disruption. **Cons:** - Users experience **limited customization** options for reports and integrations, impacting their ability to tailor data effectively. - Users find **feature limitations** in customization and integrations, impacting the overall flexibility of Cynet's platform. - Users find a **lack of customization** in reporting options, limiting their ability to tailor data for their teams. - Users notice **limited features** in Cynet, particularly in reporting options and third-party integrations, affecting functionality. - Users note a lack of **missing features** like web filtering and firewall management in Cynet compared to competitors. #### What Are Recent G2 Reviews of Cynet? **"[Effective Protection with Usability Issues](https://www.g2.com/survey_responses/cynet-review-11387686)"** **Rating:** 4.0/5.0 stars *— Andrea B.* [Read full review](https://www.g2.com/survey_responses/cynet-review-11387686) --- **"[Cynet Delivers Fast, All-in-One Security With Streamlined Deployment and Strong Visibility](https://www.g2.com/survey_responses/cynet-review-12877349)"** **Rating:** 4.5/5.0 stars *— Luciana S.* [Read full review](https://www.g2.com/survey_responses/cynet-review-12877349) --- #### What Are G2 Users Discussing About Cynet? - [What is Cynet 360 AutoXDR™ used for?](https://www.g2.com/discussions/what-is-cynet-360-autoxdr-used-for) - [What is cynet XDR?](https://www.g2.com/discussions/what-is-cynet-xdr) - 1 comment - [What is cynet used for?](https://www.g2.com/discussions/what-is-cynet-used-for) - 1 comment - [Is cynet 360 good?](https://www.g2.com/discussions/is-cynet-360-good) - 3 comments - [How much does cynet cost?](https://www.g2.com/discussions/how-much-does-cynet-cost) - 1 comment ### 7. [Microsoft Sentinel](https://www.g2.com/products/microsoft-sentinel/reviews) Microsoft Sentinel lets you see and stop threats before they cause harm, with SIEM reinvented for a modern world. Microsoft Sentinel is your birds-eye view across the enterprise. Put the cloud and large-scale intelligence from decades of Microsoft security experience to work. Make your threat detection and response smarter and faster with artificial intelligence (AI). Eliminate security infrastructure setup and maintenance, and elastically scale to meet your security needs—while reducing IT costs. With Microsoft Sentinel, you can: - Collect data at cloud scale—across all users, devices, applications, and infrastructure, both on-premises and in multiple clouds - Detect previously uncovered threats and minimize false positives using analytics and unparalleled threat intelligence from Microsoft - Investigate threats with AI and hunt suspicious activities at scale, tapping into decades of cybersecurity work at Microsoft -Respond to incidents rapidly with built-in orchestration and automation of common tasks **Average Rating:** 4.4/5.0 **Total Reviews:** 272 **How Do G2 Users Rate Microsoft Sentinel?** - **Quality of Support:** 8.5/10 (Category avg: 8.8/10) **Who Is the Company Behind Microsoft Sentinel?** - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft (13,091,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®) - **Ownership:** MSFT **Who Uses This Product?** - **Who Uses This:** Senior Software Engineer, Cyber Security Analyst - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 42% Enterprise, 31% Mid-Market #### What Are Microsoft Sentinel's Pros and Cons? **Pros:** - Real-time Monitoring (27 reviews) - Alerting (23 reviews) - Dashboard Usability (21 reviews) - Response Time (16 reviews) - Data Management (15 reviews) **Cons:** - Cloud Dependency (12 reviews) - Complex Configuration (12 reviews) - Configuration Issues (11 reviews) - Difficult Setup (10 reviews) - Poor Interface Design (9 reviews) ### What Do G2 Reviewers Say About Microsoft Sentinel? *AI-generated summary from verified user reviews* **Pros:** - Users value the **real-time monitoring** capabilities of Microsoft Sentinel, enhancing security alert responses and risk mitigation. - Users value the **automated alert response** of Microsoft Sentinel, enhancing security and simplifying incident management. - Users appreciate the **intuitive dashboard usability** of Microsoft Sentinel, facilitating effective security management through easy navigation and tracking. - Users value the **fast response time** of Microsoft Sentinel, enhancing threat detection and overall security management. - Users praise the **seamless data management** capabilities of Microsoft Sentinel, enhancing workflow and security analytics effortlessly. **Cons:** - Users express concern over **cloud dependency** which can impact connectivity and adds to reliance on Microsoft software. - Users find the **complex configuration** of Microsoft Sentinel challenging, requiring advanced skills and expert knowledge for effective setup. - Users encounter **configuration issues** that require technical expertise and can complicate integration with third-party tools. - Users find the **difficult setup** of Microsoft Sentinel challenging, especially without dedicated security training and expertise. - Users struggle with the **poor interface design** of Microsoft Sentinel, finding navigation and usability challenging. #### What Are Recent G2 Reviews of Microsoft Sentinel? **"[Strong Centralized Visibility and Scalable Detection for Faster SOC Response](https://www.g2.com/survey_responses/microsoft-sentinel-review-12823175)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/microsoft-sentinel-review-12823175) --- **"[Centralized Visibility with Smooth Integration](https://www.g2.com/survey_responses/microsoft-sentinel-review-12626167)"** **Rating:** 4.0/5.0 stars *— Anas M.* [Read full review](https://www.g2.com/survey_responses/microsoft-sentinel-review-12626167) --- #### What Are G2 Users Discussing About Microsoft Sentinel? - [What is Microsoft Sentinel used for?](https://www.g2.com/discussions/what-is-microsoft-sentinel-used-for) - 3 comments, 2 upvotes - [Why should I use Azure Sentinel?](https://www.g2.com/discussions/why-should-i-use-azure-sentinel) - 1 comment - [Which feature provides the extended detection and response capabilities of Azure Sentinel?](https://www.g2.com/discussions/which-feature-provides-the-extended-detection-and-response-capabilities-of-azure-sentinel) - [What is the difference between Azure security Center and Azure Sentinel?](https://www.g2.com/discussions/what-is-the-difference-between-azure-security-center-and-azure-sentinel) - [What does Azure Sentinel provide?](https://www.g2.com/discussions/what-does-azure-sentinel-provide) ### 8. [IBM QRadar SIEM](https://www.g2.com/products/ibm-ibm-qradar-siem/reviews) Outsmart threats with an end-to-end award-winning security suite; proven to prevent, endure and recover from both known & unknown IT hazards faced by SoCs in the modern-day. **Average Rating:** 4.4/5.0 **Total Reviews:** 281 **How Do G2 Users Rate IBM QRadar SIEM?** - **Threat Intelligence:** 8.4/10 (Category avg: 8.9/10) - **Quality of Support:** 8.3/10 (Category avg: 8.8/10) - **Incident Case Management:** 8.3/10 (Category avg: 8.4/10) - **Incident Logs:** 8.8/10 (Category avg: 8.8/10) **Who Is the Company Behind IBM QRadar SIEM?** - **Seller:** [IBM](https://www.g2.com/sellers/ibm) - **Year Founded:** 1911 - **HQ Location:** Armonk, New York, United States - **Twitter:** @IBMSecurity (74,660 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (328,202 employees on LinkedIn®) - **Ownership:** SWX:IBM **Who Uses This Product?** - **Who Uses This:** SOC Analyst, Security Engineer - **Top Industries:** Computer & Network Security, Information Technology and Services - **Company Size:** 52% Enterprise, 29% Mid-Market #### What Are IBM QRadar SIEM's Pros and Cons? **Pros:** - Ease of Use (23 reviews) - Integrations (19 reviews) - Features (18 reviews) - Easy Integrations (15 reviews) - User Interface (15 reviews) **Cons:** - UX Improvement (11 reviews) - Expensive (9 reviews) - Cost (7 reviews) - Dashboard Issues (7 reviews) - Time-Consuming (7 reviews) ### What Do G2 Reviewers Say About IBM QRadar SIEM? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of IBM QRadar SIEM, enabling effective threat management and streamlined operations. - Users appreciate the **integration capabilities** of IBM QRadar SIEM, enabling seamless connections with various log sources and devices. - Users appreciate the **advanced threat detection and centralized log management** features of IBM QRadar SIEM for enhanced security. - Users value the **easy integrations** of IBM QRadar SIEM, enhancing their operational efficiency and security management. - Users appreciate the **user-friendly interface** of IBM QRadar SIEM, making it accessible for both technical and non-technical users. **Cons:** - Users highlight the **poor UX** improvements in IBM QRadar SIEM, calling for enhancements in the interface and reporting tools. - Users find IBM QRadar SIEM **expensive** , which may not be ideal for small or mid-sized businesses. - Users find the **high costs** of IBM QRadar SIEM challenging, especially for smaller organizations seeking effective solutions. - Users face **dashboard issues** in IBM QRadar SIEM, including limited features and cumbersome report building processes. - Users find the **time-consuming log fetching** process frustrating, particularly when queries fail and require more manual effort. #### What Are Recent G2 Reviews of IBM QRadar SIEM? **"[It’s very good tool for monitoring the alerts](https://www.g2.com/survey_responses/ibm-qradar-siem-review-4779252)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/ibm-qradar-siem-review-4779252) --- **"[Strong Correlation, Mature Security Monitoring, and Compliance Reporting](https://www.g2.com/survey_responses/ibm-qradar-siem-review-12986703)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/ibm-qradar-siem-review-12986703) --- ### 9. [ServiceNow Security Operations](https://www.g2.com/products/servicenow-security-operations/reviews) ServiceNow Security Operations is a sophisticated software solution designed to enhance threat and vulnerability management as well as incident response for organizations. By leveraging artificial intelligence, this platform empowers security teams to operate more efficiently and effectively, allowing for streamlined collaboration across IT, security, and risk management departments. The primary goal of ServiceNow Security Operations is to simplify complex security processes while minimizing risks associated with cybersecurity threats. Targeted at security teams within organizations of various sizes, ServiceNow Security Operations addresses the need for a cohesive approach to managing security incidents and vulnerabilities. It is particularly beneficial for organizations that utilize multiple security tools, as it integrates security and vulnerability data from these existing systems. This integration enables teams to respond to threats more rapidly by automating critical workflows and processes, thus reducing the manual effort traditionally required in incident response. Key features of ServiceNow Security Operations include intelligent workflows that automate routine tasks, allowing security professionals to focus on more strategic initiatives. The platform’s AI-driven capabilities facilitate the automatic correlation of threat intelligence from diverse sources, such as the MITRE ATT&CK framework. This feature enhances situational awareness and enables teams to prioritize threats effectively based on real-time data. Additionally, the ability to take action within other security or IT management tools from a centralized console streamlines operations, ensuring that teams can respond to incidents without unnecessary delays. Moreover, the use of digital security workflows and orchestration significantly accelerates tasks such as analysis, prioritization, and remediation. By automating these processes, organizations can not only improve their response times but also enhance their overall cybersecurity posture. The integration of AI-driven automation within the ServiceNow AI Platform® further strengthens the platform's capabilities, enabling organizations to drive cyber resilience and reduce their exposure to potential threats. In summary, ServiceNow Security Operations is a comprehensive solution that addresses the complexities of modern cybersecurity challenges. By automating and simplifying threat and vulnerability management, it empowers security teams to respond more effectively, thereby enhancing the overall security framework of an organization. **Average Rating:** 4.4/5.0 **Total Reviews:** 67 **How Do G2 Users Rate ServiceNow Security Operations?** - **Threat Intelligence:** 9.0/10 (Category avg: 8.9/10) - **Quality of Support:** 8.6/10 (Category avg: 8.8/10) - **Incident Case Management:** 9.0/10 (Category avg: 8.4/10) - **Incident Logs:** 9.0/10 (Category avg: 8.8/10) **Who Is the Company Behind ServiceNow Security Operations?** - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** https://www.servicenow.com/ - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow (55,548 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 51% Enterprise, 20% Mid-Market #### What Are ServiceNow Security Operations's Pros and Cons? **Pros:** - Integration Capabilities (11 reviews) - Integration Support (10 reviews) - Ease of Use (9 reviews) - Integrations (8 reviews) - Incident Management (7 reviews) **Cons:** - Difficult Setup (4 reviews) - Integration Issues (4 reviews) - Licensing Issues (3 reviews) - Complexity (2 reviews) - Difficult Customization (2 reviews) ### What Do G2 Reviewers Say About ServiceNow Security Operations? *AI-generated summary from verified user reviews* **Pros:** - Users value the **integration capabilities** of ServiceNow Security Operations, seamlessly connecting with tools like Splunk and Tenable. - Users appreciate the **integration capabilities** of ServiceNow Security Operations, enhancing productivity and streamlining security incident management. - Users value the **easy integration and intuitive setup** of ServiceNow Security Operations, enhancing productivity and efficiency. - Users value the **seamless integration capabilities** of ServiceNow Security Operations, enhancing productivity and efficiency in incident management. - Users praise the **comprehensive management of incidents** in ServiceNow, ensuring efficient handling of security operations. **Cons:** - Users find the **difficult setup** and complex licensing of ServiceNow Security Operations to be a major hurdle. - Users experience significant **integration issues** that complicate setup and functionality, particularly with mapping and access roles. - Users feel that the **licensing issues** in ServiceNow Security Operations limit playbook options, impacting remediation efficiency. - Users face **complexity in building playbooks** in ServiceNow Security Operations, making the setup and usage challenging. - Users face **difficult customization** challenges in building playbooks within ServiceNow Security Operations, hindering efficient response. #### What Are Recent G2 Reviews of ServiceNow Security Operations? **"[Strong platform for centralized security operations and incident response](https://www.g2.com/survey_responses/servicenow-security-operations-review-12737410)"** **Rating:** 4.5/5.0 stars *— Dharamveer p.* [Read full review](https://www.g2.com/survey_responses/servicenow-security-operations-review-12737410) --- **"[Centralized, Automated Security Workflows with ServiceNow Security Operations](https://www.g2.com/survey_responses/servicenow-security-operations-review-12823627)"** **Rating:** 4.5/5.0 stars *— Himanshu J.* [Read full review](https://www.g2.com/survey_responses/servicenow-security-operations-review-12823627) --- #### What Are G2 Users Discussing About ServiceNow Security Operations? - [What is ServiceNow sir?](https://www.g2.com/discussions/what-is-servicenow-sir) - [What is service now in cyber security?](https://www.g2.com/discussions/what-is-service-now-in-cyber-security) - [What are the typical functions of the Security Operations Center SOC analysts?](https://www.g2.com/discussions/what-are-the-typical-functions-of-the-security-operations-center-soc-analysts) - [What can ServiceNow security operations do?](https://www.g2.com/discussions/what-can-servicenow-security-operations-do) ### 10. [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) Sumo Logic, Inc. unifies and analyzes enterprise data, translating it into actionable insights through one AI-powered cloud-native log analytics platform. This single source of truth enables Dev, Sec and Ops teams to simplify complexity, collaborate efficiently and accelerate data-driven decisions that drive business value. Customers around the world rely on the Sumo Logic SaaS Log Analytics Platform for trusted insights to ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. For more information, visit: SUMOLOGIC.COM **Average Rating:** 4.3/5.0 **Total Reviews:** 390 **How Do G2 Users Rate Sumo Logic?** - **Threat Intelligence:** 7.7/10 (Category avg: 8.9/10) - **Quality of Support:** 8.5/10 (Category avg: 8.8/10) - **Incident Case Management:** 8.0/10 (Category avg: 8.4/10) - **Incident Logs:** 8.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Sumo Logic?** - **Seller:** [Sumo Logic](https://www.g2.com/sellers/sumo-logic) - **Company Website:** https://www.sumologic.com - **Year Founded:** 2010 - **HQ Location:** Redwood City, CA - **Twitter:** @SumoLogic (6,542 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1037816/ (838 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 49% Mid-Market, 37% Enterprise #### What Are Sumo Logic's Pros and Cons? **Pros:** - Ease of Use (63 reviews) - Log Management (46 reviews) - Features (37 reviews) - Real-time Monitoring (37 reviews) - Insights (35 reviews) **Cons:** - Difficult Learning (21 reviews) - Learning Curve (21 reviews) - Learning Difficulty (21 reviews) - Expensive (19 reviews) - Slow Performance (18 reviews) ### What Do G2 Reviewers Say About Sumo Logic? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Sumo Logic, highlighting its simple search and effective implementations. - Users value the **powerful log management** features of Sumo Logic, facilitating swift data visualization and analysis. - Users appreciate the **ease of use and integration** of Sumo Logic, enhancing their data analysis experience significantly. - Users value the **real-time monitoring** capabilities of Sumo Logic, enhancing efficiency in tracking and analyzing data instantly. - Users value the **powerful yet accessible platform** of Sumo Logic, which provides quick insights and effective visualizations. **Cons:** - Users find the **difficult learning curve** of Sumo Logic can hinder effective use and slow down data access. - Users find the **learning curve steep** with Sumo Logic, needing time to master its advanced features and queries. - Users face a **steep learning curve** with Sumo Logic, making it challenging for beginners to utilize effectively. - Users find Sumo Logic to be **expensive** , making it a concern for managing operational costs effectively. - Users experience **slow performance** with Sumo Logic, facing delays in alerting and long loading times for data. #### What Are Recent G2 Reviews of Sumo Logic? **"[AI Activity Monitoring That Makes Auditing and Debugging Easy](https://www.g2.com/survey_responses/sumo-logic-review-12888562)"** **Rating:** 4.5/5.0 stars *— Vishal S.* [Read full review](https://www.g2.com/survey_responses/sumo-logic-review-12888562) --- **"[Live Tail and LogReduce Make Real-Time Troubleshooting Fast](https://www.g2.com/survey_responses/sumo-logic-review-12595490)"** **Rating:** 4.0/5.0 stars *— aarti y.* [Read full review](https://www.g2.com/survey_responses/sumo-logic-review-12595490) --- #### What Are G2 Users Discussing About Sumo Logic? - [What is Cloud SOAR used for?](https://www.g2.com/discussions/what-is-cloud-soar-used-for) - 1 comment, 1 upvote - [Is Sumo Logic a SIEM?](https://www.g2.com/discussions/is-sumo-logic-a-siem) - [What is Sumo Logic used for?](https://www.g2.com/discussions/what-is-sumo-logic-used-for) - [Who are Sumo Logic competitors?](https://www.g2.com/discussions/who-are-sumo-logic-competitors) - 1 comment - [How much does Sumo Logic cost?](https://www.g2.com/discussions/how-much-does-sumo-logic-cost) ### 11. [Tanium](https://www.g2.com/products/tanium/reviews) Trusted by 40% of the Fortune 100, 8 of the top 10 U.S. Banks, and all 6 branches of the U.S. Armed Forces. Tanium is the platform the world's most security-conscious organizations trust. The Tanium Autonomous IT Platform unifies endpoint management and security on a single, unified platform. Driven by real-time intelligence and generative, agentic, and predictive AI, Tanium ensures every insight and automation is based on accurate, trustworthy data so IT operations and security teams can act faster, stay resilient, and drive better business outcomes with confidence. Built on Tanium’s patented Linear Chain Architecture, teams can deploy trusted automation progressively, then execute actions safely at speed and scale - without scans or manual workflows. Continuous visibility across IT, mobile, OT, and cloud environments helps organizations accelerate decision agility, save costs through integrated automation, and strengthen resilience with closed-loop security. **Average Rating:** 4.4/5.0 **Total Reviews:** 64 **How Do G2 Users Rate Tanium?** - **Threat Intelligence:** 8.3/10 (Category avg: 8.9/10) - **Quality of Support:** 8.8/10 (Category avg: 8.8/10) - **Incident Case Management:** 8.3/10 (Category avg: 8.4/10) - **Incident Logs:** 7.5/10 (Category avg: 8.8/10) **Who Is the Company Behind Tanium?** - **Seller:** [Tanium](https://www.g2.com/sellers/tanium) - **Company Website:** https://www.tanium.com/ - **Year Founded:** 2007 - **HQ Location:** Emeryville, CA - **Twitter:** @Tanium (7,243 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2109024/ (2,333 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 48% Enterprise, 31% Mid-Market #### What Are Tanium's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Features (7 reviews) - Reliability (4 reviews) - Security (4 reviews) - Visibility (4 reviews) **Cons:** - Learning Curve (4 reviews) - Complexity (3 reviews) - Limited Features (3 reviews) - Insufficient Information (2 reviews) - Needs Improvement (2 reviews) ### What Do G2 Reviewers Say About Tanium? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in Tanium, highlighting its user-friendly interface and efficiency in management tasks. - Users value the **real-time visibility** and **ease of endpoint management** that Tanium provides for effective security and operations. - Users commend Tanium for its **reliability and real-time visibility** , ensuring effective endpoint management and security. - Users value Tanium's **strong security capabilities** , providing effective management and protection of endpoint resources. - Users value the **real-time visibility** offered by Tanium, enhancing their ability to manage endpoints effectively. **Cons:** - Users find the **learning curve of Tanium steep** , requiring extra effort to navigate and utilize its features effectively. - Users find Tanium's **complexity** challenging, especially for newcomers to cybersecurity and those preferring cloud solutions. - Users note the **limited features** of Tanium, particularly in troubleshooting and support for Linux and updates. - Users find the **insufficient information** on the Tanium platform makes navigation and onboarding more challenging and time-consuming. - Users often find the **learning curve steep** and lack of clear onboarding resources overwhelming for Tanium. #### What Are Recent G2 Reviews of Tanium? **"[Real-Time Visibility and Fast Global Remediation with Tanium](https://www.g2.com/survey_responses/tanium-review-12961686)"** **Rating:** 4.5/5.0 stars *— Aswindev P.* [Read full review](https://www.g2.com/survey_responses/tanium-review-12961686) --- **"[Rapid Endpoint Visibility That Transformed Our Incident Troubleshooting](https://www.g2.com/survey_responses/tanium-review-12742786)"** **Rating:** 4.0/5.0 stars *— Nijat I.* [Read full review](https://www.g2.com/survey_responses/tanium-review-12742786) --- ### 12. [Rapid7 Next-Gen SIEM](https://www.g2.com/products/rapid7-next-gen-siem/reviews) Rapid7 InsightIDR is a SaaS SIEM for modern threat detection and response. InsightIDR enables security analysts to work more efficiently and effectively, by unifying diverse data sources, providing early and reliable out of the box detections, and delivering rich visual investigations and automation to expedite response. With a lightweight cloud deployment and intuitive UI and onboarding experience, InsightIDR customers recognize an accelerated return on their investment and start seeing valuable insights from Day 1. With InsightIDR, teams can advance their threat detection and response program without adding headcount. **Average Rating:** 4.4/5.0 **Total Reviews:** 67 **How Do G2 Users Rate Rapid7 Next-Gen SIEM?** - **Threat Intelligence:** 9.2/10 (Category avg: 8.9/10) - **Quality of Support:** 8.9/10 (Category avg: 8.8/10) - **Incident Case Management:** 8.7/10 (Category avg: 8.4/10) - **Incident Logs:** 9.1/10 (Category avg: 8.8/10) **Who Is the Company Behind Rapid7 Next-Gen SIEM?** - **Seller:** [Rapid7](https://www.g2.com/sellers/rapid7) - **Year Founded:** 2000 - **HQ Location:** Boston, MA - **Twitter:** @rapid7 (124,405 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/39624/ (3,274 employees on LinkedIn®) - **Ownership:** NASDAQ:RPD **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 66% Mid-Market, 31% Enterprise #### What Are Rapid7 Next-Gen SIEM's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Easy Integrations (2 reviews) - Integrations (2 reviews) - Threat Detection (2 reviews) - Visibility (2 reviews) **Cons:** - Limited Features (2 reviews) - Alerting Issues (1 reviews) - Alert Management (1 reviews) - Difficult Customization (1 reviews) - Difficult Setup (1 reviews) ### What Do G2 Reviewers Say About Rapid7 Next-Gen SIEM? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Rapid7 Next-Gen SIEM remarkable, facilitating effortless log viewing and integration. - Users appreciate the **easy integrations** of Rapid7 Next-Gen SIEM, allowing for seamless connections with various third-party tools. - Users find the **pre-built integrations** of Rapid7 Next-Gen SIEM invaluable for easy connectivity with third-party tools. - Users appreciate the **seamless integration of UEBA and deception tools** for efficient lateral movement detection and investigation. - Users value the **visibility** of Rapid7 Next-Gen SIEM, enabling easy log searches and clear alerts for better monitoring. **Cons:** - Users find the **limited features** of Rapid7 Next-Gen SIEM reduce functionality compared to larger competitors. - Users find the **alerting issues** of Rapid7 Next-Gen SIEM limit their ability to create effective alerts. - Users find the **alert management too limited** , making it challenging to create and configure alerts effectively. - Users find **difficult customization** limits their ability to create alerts and adapt the system efficiently. - Users find the **difficult setup** hinders effective alert creation and pattern-based alerting features. #### What Are Recent G2 Reviews of Rapid7 Next-Gen SIEM? **"[Easiest SIEM Implementation with Transparent Pricing](https://www.g2.com/survey_responses/rapid7-next-gen-siem-review-12182908)"** **Rating:** 5.0/5.0 stars *— Joevanne V.* [Read full review](https://www.g2.com/survey_responses/rapid7-next-gen-siem-review-12182908) --- **"[Intuitive, High-Performance SIEM with Great Support and Cost-Effective Value](https://www.g2.com/survey_responses/rapid7-next-gen-siem-review-12711350)"** **Rating:** 4.5/5.0 stars *— Nihal J.* [Read full review](https://www.g2.com/survey_responses/rapid7-next-gen-siem-review-12711350) --- #### What Are G2 Users Discussing About Rapid7 Next-Gen SIEM? - [What is InsightIDR used for?](https://www.g2.com/discussions/what-is-insightidr-used-for) - [What is rapid7 InsightVM?](https://www.g2.com/discussions/what-is-rapid7-insightvm) - [Is rapid7 a SIEM?](https://www.g2.com/discussions/is-rapid7-a-siem) - [What is rapid7 used for?](https://www.g2.com/discussions/insightidr-what-is-rapid7-used-for) - [What is InsightIDR?](https://www.g2.com/discussions/what-is-insightidr) ### 13. [Barracuda Incident Response](https://www.g2.com/products/barracuda-incident-response/reviews) No email defense technology can protect against increasingly advanced email threats 100 percent of the time. Some advanced social engineering attacks like business email compromise will reach users’ mailboxes. And when they do, you need to respond quickly and accurately to minimize the scope and severity of damage. Barracuda Incident Response lets you respond to threats quickly and effectively, by automating investigative workflows and enabling direct removal of malicious emails **Average Rating:** 4.5/5.0 **Total Reviews:** 16 **How Do G2 Users Rate Barracuda Incident Response?** - **Threat Intelligence:** 8.8/10 (Category avg: 8.9/10) - **Quality of Support:** 9.4/10 (Category avg: 8.8/10) - **Incident Case Management:** 8.5/10 (Category avg: 8.4/10) - **Incident Logs:** 8.5/10 (Category avg: 8.8/10) **Who Is the Company Behind Barracuda Incident Response?** - **Seller:** [Barracuda](https://www.g2.com/sellers/barracuda) - **Year Founded:** 2002 - **HQ Location:** Campbell, CA - **Twitter:** @Barracuda (15,239 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/barracuda-networks/ (2,248 employees on LinkedIn®) - **Ownership:** Private **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 25% Enterprise #### What Are Barracuda Incident Response's Pros and Cons? **Pros:** - Email Security (3 reviews) - Features (2 reviews) - Security (2 reviews) - Cybersecurity (1 reviews) - Incident Management (1 reviews) **Cons:** - Email Management (1 reviews) ### What Do G2 Reviewers Say About Barracuda Incident Response? *AI-generated summary from verified user reviews* **Pros:** - Users love the **instant email threat removal** feature of Barracuda Incident Response, enhancing cybersecurity and efficiency. - Users appreciate the **powerful email search and remediation features** of Barracuda Incident Response, enhancing their cybersecurity capabilities. - Users value the **instant email threat removal** capability of Barracuda Incident Response, enhancing their cybersecurity protection. - Users value the **critical addition for cybersecurity** that Barracuda Incident Response provides for effective remediation and investigation. - Users find Barracuda Incident Response to be an **incredible tool** for effective remediation and investigation of incidents. **Cons:** - Users wish the **email blocking feature** applied universally across all gateway levels for better management. #### What Are Recent G2 Reviews of Barracuda Incident Response? **"[Amazing product](https://www.g2.com/survey_responses/barracuda-incident-response-review-12337161)"** **Rating:** 5.0/5.0 stars *— Peter E.* [Read full review](https://www.g2.com/survey_responses/barracuda-incident-response-review-12337161) --- **"[Instant Email Threat Removal That Makes a Big Difference](https://www.g2.com/survey_responses/barracuda-incident-response-review-12340166)"** **Rating:** 4.5/5.0 stars *— Jose C.* [Read full review](https://www.g2.com/survey_responses/barracuda-incident-response-review-12340166) --- #### What Are G2 Users Discussing About Barracuda Incident Response? - [What is Barracuda Incident Response used for?](https://www.g2.com/discussions/what-is-barracuda-incident-response-used-for) ### 14. [Proofpoint Threat Response](https://www.g2.com/products/proofpoint-threat-response/reviews) Proofpoint Threat Response takes the manual labor and guesswork out of incident response to help you resolve threats faster and more efficiently. **Average Rating:** 4.6/5.0 **Total Reviews:** 17 **How Do G2 Users Rate Proofpoint Threat Response?** - **Threat Intelligence:** 8.3/10 (Category avg: 8.9/10) - **Quality of Support:** 8.8/10 (Category avg: 8.8/10) - **Incident Case Management:** 8.3/10 (Category avg: 8.4/10) - **Incident Logs:** 8.5/10 (Category avg: 8.8/10) **Who Is the Company Behind Proofpoint Threat Response?** - **Seller:** [Proofpoint](https://www.g2.com/sellers/proofpoint) - **Year Founded:** 2002 - **HQ Location:** Sunnyvale, CA - **Twitter:** @proofpoint (31,157 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/proofpoint (5,146 employees on LinkedIn®) - **Ownership:** NASDAQ: PFPT **Who Uses This Product?** - **Company Size:** 56% Mid-Market, 22% Enterprise #### What Are Proofpoint Threat Response's Pros and Cons? **Pros:** - Email Security (2 reviews) - Automated Response (1 reviews) - Phishing Prevention (1 reviews) - Security (1 reviews) - Threat Detection (1 reviews) **Cons:** - Email Management (1 reviews) - False Positives (1 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About Proofpoint Threat Response? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **automatic recall of suspicious emails** , enhancing security and protecting their companies effectively. - Users value the **automated response** feature for effectively recalling suspicious emails, enhancing security and peace of mind. - Users appreciate the **automatic recall of suspicious emails** , enhancing their phishing prevention measures effectively. - Users appreciate the **comprehensive security tools** of Proofpoint Threat Response, ensuring their company's safety and protection. - Users value the **comprehensive tools** provided by Proofpoint Threat Response for enhancing company safety against threats. **Cons:** - Users report experiencing **numerous false positives** in email management, leading to the recall and replacement of hundreds of emails. - Users have experienced numerous **false positives** , leading to the recalling and replacing of hundreds of emails. - Users note the **learning curve** can be steep, though training and assistance are readily available. #### What Are Recent G2 Reviews of Proofpoint Threat Response? **"[Takes time to learn, but Great product!](https://www.g2.com/survey_responses/proofpoint-threat-response-review-9471662)"** **Rating:** 4.0/5.0 stars *— Joshua B.* [Read full review](https://www.g2.com/survey_responses/proofpoint-threat-response-review-9471662) --- **"[Quick Alerts and Clear, Detailed Summaries for Suspicious Emails](https://www.g2.com/survey_responses/proofpoint-threat-response-review-12478488)"** **Rating:** 5.0/5.0 stars *— Casey M.* [Read full review](https://www.g2.com/survey_responses/proofpoint-threat-response-review-12478488) --- ### 15. [Splunk Enterprise Security](https://www.g2.com/products/splunk-enterprise-security/reviews) Splunk Enterprise Security (ES) is a data-centric, modern security information and event management (SIEM) solution that delivers data-driven insights for full breadth visibility into your security posture so you can protect your business and mitigate risk at scale. With unparalleled search and reporting, advanced analytics, integrated intelligence, and prepackaged security content, Splunk ES accelerates threat detection and investigation, letting you determine the scope of high-priority threats to your environment so you can quickly take action. Built on an open and scalable data platform, you can stay agile in the face of evolving threats and business needs. Our extensive ecosystem of Splunk, partner, and community-built integrations as well as flexible deployment options ensure your technology investments are working in tandem with Splunk ES whilst meeting you wherever you are on your cloud, multi-cloud, or hybrid journey. **Average Rating:** 4.3/5.0 **Total Reviews:** 222 **How Do G2 Users Rate Splunk Enterprise Security?** - **Threat Intelligence:** 9.0/10 (Category avg: 8.9/10) - **Quality of Support:** 8.6/10 (Category avg: 8.8/10) - **Incident Case Management:** 7.5/10 (Category avg: 8.4/10) - **Incident Logs:** 8.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Splunk Enterprise Security?** - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (720,366 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®) - **Ownership:** NASDAQ:CSCO **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 59% Enterprise, 30% Mid-Market #### What Are Splunk Enterprise Security's Pros and Cons? **Pros:** - Ease of Use (15 reviews) - Easy Integrations (13 reviews) - Threat Detection (13 reviews) - Features (12 reviews) - User Interface (11 reviews) **Cons:** - Expensive (17 reviews) - Complex Setup (8 reviews) - Complex Implementation (6 reviews) - Complexity (6 reviews) - Difficult Learning (6 reviews) ### What Do G2 Reviewers Say About Splunk Enterprise Security? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in Splunk Enterprise Security, benefiting from its user-friendly interface and quick log access. - Users love the **easy integrations** in Splunk Enterprise Security, allowing seamless log ingestion from various platforms. - Users value the **impressive threat detection** capabilities of Splunk Enterprise Security, enhancing security teams' focus on real issues. - Users value the **effective security features** of Splunk Enterprise Security, enhancing their analysis and incident management capabilities. - Users appreciate the **user-friendly interface** of Splunk Enterprise Security, enabling efficient monitoring and dashboard creation. **Cons:** - Users find the **costly licensing** of Splunk Enterprise Security to be a significant barrier, especially for smaller organizations. - Users find the **complex setup** of Splunk Enterprise Security demanding in expertise, time, and resources. - Users often face **complex implementation** challenges, requiring extensive expertise and significant time for onboarding Splunk Enterprise Security. - Users find the **complexity and setup requirements** of Splunk Enterprise Security to be time-consuming and challenging. - Users find Splunk Enterprise Security to have a **difficult learning curve** , especially for those new to data analysis. #### What Are Recent G2 Reviews of Splunk Enterprise Security? **"[Powerful Threat Detection and Investigation with Splunk Enterprise Security](https://www.g2.com/survey_responses/splunk-enterprise-security-review-12982814)"** **Rating:** 5.0/5.0 stars *— Priyanshu S.* [Read full review](https://www.g2.com/survey_responses/splunk-enterprise-security-review-12982814) --- **"[Powerful Visibility and Investigations with Splunk Enterprise Security](https://www.g2.com/survey_responses/splunk-enterprise-security-review-12695107)"** **Rating:** 4.0/5.0 stars *— Akil S.* [Read full review](https://www.g2.com/survey_responses/splunk-enterprise-security-review-12695107) --- #### What Are G2 Users Discussing About Splunk Enterprise Security? - [What is Splunk User Behavior Analytics used for?](https://www.g2.com/discussions/what-is-splunk-user-behavior-analytics-used-for) - [What does Splunk Enterprise do?](https://www.g2.com/discussions/splunk-enterprise-security-what-does-splunk-enterprise-do) - [What is the difference between Splunk Enterprise and Splunk Enterprise Security?](https://www.g2.com/discussions/what-is-the-difference-between-splunk-enterprise-and-splunk-enterprise-security) - 1 comment - [Which Splunk app is used for enterprise security?](https://www.g2.com/discussions/which-splunk-app-is-used-for-enterprise-security) - [What is Splunk Enterprise Security?](https://www.g2.com/discussions/what-is-splunk-enterprise-security) ### 16. [IBM Concert platform](https://www.g2.com/products/ibm-concert-platform/reviews) IBM Concert® is an agentic IT Ops platform that creates an adaptable, unified operational layer across your environment. It connects signals, generates shared context, and coordinates action across teams and tools, so your entire system operates as one. With cross-domain intelligence, Concert helps you reduce risk, maintain business continuity, improve performance, and optimize cost across the stack. Powered by agentic AI, it surfaces what matters, prioritizes business impact, and orchestrates action through governed workflows.  **Average Rating:** 4.2/5.0 **Total Reviews:** 23 **How Do G2 Users Rate IBM Concert platform?** - **Quality of Support:** 7.3/10 (Category avg: 8.8/10) **Who Is the Company Behind IBM Concert platform?** - **Seller:** [IBM](https://www.g2.com/sellers/ibm) - **Company Website:** https://www.ibm.com - **Year Founded:** 1911 - **HQ Location:** Armonk, New York, United States - **Twitter:** @IBMSecurity (74,660 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (328,202 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 43% Small-Business, 35% Mid-Market #### What Are IBM Concert platform's Pros and Cons? **Pros:** - Ease of Use (13 reviews) - Insights (11 reviews) - Automation (8 reviews) - Easy Setup (8 reviews) - Problem Solving (5 reviews) **Cons:** - Learning Difficulty (6 reviews) - Complex Setup (4 reviews) - Learning Curve (4 reviews) - Integration Issues (3 reviews) - Limited Customization (3 reviews) ### What Do G2 Reviewers Say About IBM Concert platform? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of IBM Concert, appreciating its smooth setup and intuitive interface for collaboration. - Users praise IBM Concert for its **AI-driven insights** , enhancing visibility and prioritizing vulnerabilities effectively for better decision making. - Users value the **automation capabilities** of IBM Concert, which streamline workflows and reduce operational stress for better focus. - Users commend the **easy setup** of IBM Concert, allowing smooth initial configuration and efficient monitoring right away. - Users value the **clear, actionable insights** of IBM Concert, enhancing problem solving and streamlining issue management effectively. **Cons:** - Users find the **learning difficulty** with IBM Concert challenging, especially for new users and advanced features. - Users find the **complex setup** of IBM Concert challenging and time-consuming, hindering initial usability and integration. - Users face a challenging **learning curve** with IBM Concert, making it difficult to fully utilize its features. - Users face **integration issues** with IBM Concert, noting the need for smoother and deeper third-party integrations. - Users desire more **customization options** for dashboards and reports to enhance flexibility and tailor their experience. #### What Are Recent G2 Reviews of IBM Concert platform? **"[IBM Concert Speeds Up Risk Management and Issue Detection with AI](https://www.g2.com/survey_responses/ibm-concert-platform-review-12865276)"** **Rating:** 5.0/5.0 stars *— manjusha l.* [Read full review](https://www.g2.com/survey_responses/ibm-concert-platform-review-12865276) --- **"[Unified Dashboard with Streamlined Prioritization](https://www.g2.com/survey_responses/ibm-concert-platform-review-12394702)"** **Rating:** 4.0/5.0 stars *— Kumar R U B.* [Read full review](https://www.g2.com/survey_responses/ibm-concert-platform-review-12394702) --- ### 17. [SpinOne](https://www.g2.com/products/spinone/reviews) SpinOne is an all-in-one SaaS security platform that protects your mission critical SaaS environments including Google Workplace, Microsoft 365, Salesforce, Slack – and now we've added 50+ more SaaS apps to SSPM coverage. SpinOne comprehensive SaaS security addresses the inherent challenges associated with safeguarding SaaS environments by providing full SaaS visibility, risk management, and fast incident response capabilities. SpinOne helps mitigate the risks of data leaks and data loss while streamlining operations for security teams through automation. Key solutions of the SpinOne platform include: - SaaS Backup & Recovery, which ensures that critical data is backed up and can be quickly restored in the event of a loss. - SaaS Ransomware Detection & Response, which proactively identifies and responds to ransomware threats, minimizing downtime and recovery costs. - SaaS Data Leak Prevention & Data Loss Protection (DLP) capabilities help organizations safeguard against unauthorized access and accidental data exposure - SaaS Security Posture Management (SSPM) - provides insights into the security status of various applications, allowing organizations to maintain a robust security posture. - Enterprises App + Browser Security - helps enterprises with Risky OAuth app + browser extension protection, SaaS/GenAI DLP, SaaS Discovery. - Archive & eDiscovery - lets your legal teams interface securely with your SaaS data to build cases with the same search and privacy features you expect in a standalone eDiscovery solution. Plus, SpinOne integrates seamlessly with popular business applications such as Jira, ServiceNow, DataDog, Splunk, Crowdstrike, Slack, andTeams to make your life easier. This integration not only enhances the platform's functionality but also helps organizations save time and reduce manual workloads, allowing security teams to focus on more strategic initiatives. The rmarket recognition of Spin.AI as a Strong Performer in The Forrester Wave™: SaaS Security Posture Management Report underscores its effectiveness and reliability in the realm of SaaS security solutions. By choosing SpinOne, organizations can enhance their data protection strategies while ensuring operational efficiency and compliance. **Average Rating:** 4.8/5.0 **Total Reviews:** 127 **How Do G2 Users Rate SpinOne?** - **Threat Intelligence:** 9.2/10 (Category avg: 8.9/10) - **Quality of Support:** 9.6/10 (Category avg: 8.8/10) - **Incident Case Management:** 9.3/10 (Category avg: 8.4/10) - **Incident Logs:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind SpinOne?** - **Seller:** [SpinAI](https://www.g2.com/sellers/spinai) - **Company Website:** https://spin.ai/ - **Year Founded:** 2017 - **HQ Location:** Palo Alto, California - **Twitter:** @spintechinc (766 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3146884 (92 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, IT Director - **Top Industries:** Non-Profit Organization Management, Marketing and Advertising - **Company Size:** 51% Mid-Market, 40% Small-Business #### What Are SpinOne's Pros and Cons? **Pros:** - Ease of Use (33 reviews) - Customer Support (31 reviews) - Backup Ease (24 reviews) - Reliability (22 reviews) - Backup Features (19 reviews) **Cons:** - Backup Issues (8 reviews) - Poor Interface Design (7 reviews) - Expensive (6 reviews) - Pricing Issues (5 reviews) - Unclear Guidance (4 reviews) ### What Do G2 Reviewers Say About SpinOne? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of SpinOne, highlighting its user-friendly interface and effective support for backups. - Users praise SpinOne's **exceptional customer support** , highlighting their dedication to finding solutions and educating users. - Users value the **ease of use and reliability** of SpinOne for seamless Google Workspace backups and restorations. - Users praise SpinOne for its **reliable data recovery** , ensuring peace of mind and seamless integration with security systems. - Users value the **reliable backup features** of SpinOne, ensuring data safety and easy management with minimal overhead. **Cons:** - Users face **backup issues** with SpinOne, as it limits migration between Google and Microsoft, complicating data management. - Users note the **poor interface design** of SpinOne, which complicates navigation and user experience during complex tasks. - Users find the **cost per user license** to be prohibitive, especially for larger organizations needing full coverage. - Users find **pricing issues** , noting it's too high for small organizations and lacks flexibility for archived accounts. - Users find the **unclear guidance** in SpinOne frustrating, especially regarding timezone settings and user management processes. #### What Are Recent G2 Reviews of SpinOne? **"[SpinOne’s Dashboard Makes Risk Scans, Storage, and Backups Easy to Monitor](https://www.g2.com/survey_responses/spinone-review-12626383)"** **Rating:** 5.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/spinone-review-12626383) --- **"[Essential Backup Tool with Stellar Features](https://www.g2.com/survey_responses/spinone-review-12775505)"** **Rating:** 5.0/5.0 stars *— Michael M.* [Read full review](https://www.g2.com/survey_responses/spinone-review-12775505) --- #### What Are G2 Users Discussing About SpinOne? - [What is SpinOne used for?](https://www.g2.com/discussions/what-is-spinone-used-for) - 1 comment, 1 upvote ### 18. [Darktrace / NETWORK](https://www.g2.com/products/darktrace-network/reviews) Darktrace / NETWORK™ is the industry’s most advanced Network Detection and Response (NDR) solution. It learns what normal behavior is for your entire modern network, using Self-Learning AI to detect and autonomously contain any activity that could cause business disruption including known, novel and insider threats. - Sophisticated agentic AI to automate triage and investigation at speed and scale - Recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for NDR - Over 10,000 customers globally **Average Rating:** 4.5/5.0 **Total Reviews:** 44 **How Do G2 Users Rate Darktrace / NETWORK?** - **Threat Intelligence:** 8.6/10 (Category avg: 8.9/10) - **Quality of Support:** 9.2/10 (Category avg: 8.8/10) - **Incident Case Management:** 7.7/10 (Category avg: 8.4/10) - **Incident Logs:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Darktrace / NETWORK?** - **Seller:** [Darktrace](https://www.g2.com/sellers/darktrace) - **Company Website:** https://www.darktrace.com - **Year Founded:** 2013 - **HQ Location:** Cambridgeshire, England - **Twitter:** @Darktrace (18,177 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5013440/ (2,607 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 60% Mid-Market, 32% Enterprise #### What Are Darktrace / NETWORK's Pros and Cons? **Pros:** - Monitoring (5 reviews) - Artificial Intelligence (4 reviews) - Threat Detection (4 reviews) - Customer Support (3 reviews) - Cybersecurity (3 reviews) **Cons:** - Learning Curve (6 reviews) - Expensive (4 reviews) - Alert Issues (2 reviews) - Complex Setup (2 reviews) - False Positives (2 reviews) ### What Do G2 Reviewers Say About Darktrace / NETWORK? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **impressive monitoring capabilities** of Darktrace/Detect, enhancing network visibility and confidence in security coverage. - Users appreciate the **self-learning AI technology** of Darktrace/Network, which automates threat detection and response effectively. - Users commend the **fast and accurate threat detection** of Darktrace, enhancing confidence in network security management. - Users commend the **responsive customer support** of Darktrace/Network, enhancing the learning experience and effective platform adoption. - Users commend Darktrace for its **autonomous AI capabilities** , providing rapid response and impressive visibility in cybersecurity. **Cons:** - Users face a **steep learning curve** with Darktrace, requiring significant time for tuning and validation of alerts. - Users find the product **expensive** , particularly impacting smaller organizations with budget constraints and additional training costs. - Users often face **alert issues** , including false positives and a steep initial learning curve during deployment. - Users find the **complex setup** of Darktrace/Detect challenging, requiring significant expertise and ongoing management efforts. - Users occasionally face **false positives** , requiring IT intervention to resolve issues and restore functionality. #### What Are Recent G2 Reviews of Darktrace / NETWORK? **"[AI-Powered Security, Needs a Friendlier UI](https://www.g2.com/survey_responses/darktrace-network-review-12984323)"** **Rating:** 5.0/5.0 stars *— Verified User* [Read full review](https://www.g2.com/survey_responses/darktrace-network-review-12984323) --- **"[Darktrace Network: Intuitive, AI-Driven Cybersecurity with Real-Time Threat Detection](https://www.g2.com/survey_responses/darktrace-network-review-12679592)"** **Rating:** 5.0/5.0 stars *— Daniel S.* [Read full review](https://www.g2.com/survey_responses/darktrace-network-review-12679592) --- #### What Are G2 Users Discussing About Darktrace / NETWORK? - [How does Darktrace collect data?](https://www.g2.com/discussions/how-does-darktrace-collect-data) - [What is Darktrace and how it works?](https://www.g2.com/discussions/what-is-darktrace-and-how-it-works) - [What can Darktrace do?](https://www.g2.com/discussions/what-can-darktrace-do) - [What is Darktrace Antigena network?](https://www.g2.com/discussions/what-is-darktrace-antigena-network) - [What is Darktrace Enterprise immune system?](https://www.g2.com/discussions/what-is-darktrace-enterprise-immune-system) - 1 comment ### 19. [CYREBRO](https://www.g2.com/products/cyrebro/reviews) CYREBRO is an AI-native Managed Detection and Response solution, providing the core foundation and capabilities of a state-level Security Operations Center delivered through its cloud-based, interactive SOC Platform. CYREBRO rapidly detects, analyzes, investigates and responds to cyber threats, for businesses of all sizes. **Average Rating:** 4.3/5.0 **Total Reviews:** 128 **How Do G2 Users Rate CYREBRO?** - **Threat Intelligence:** 8.6/10 (Category avg: 8.9/10) - **Quality of Support:** 8.3/10 (Category avg: 8.8/10) - **Incident Case Management:** 8.0/10 (Category avg: 8.4/10) - **Incident Logs:** 8.6/10 (Category avg: 8.8/10) **Who Is the Company Behind CYREBRO?** - **Seller:** [CYREBRO](https://www.g2.com/sellers/cyrebro) - **Year Founded:** 2013 - **HQ Location:** Tel Aviv, IL - **Twitter:** @CYREBRO_IO (307 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cyrebro/ (83 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer & Network Security, Information Technology and Services - **Company Size:** 64% Mid-Market, 25% Small-Business #### What Are CYREBRO's Pros and Cons? **Pros:** - Ease of Use (12 reviews) - Customer Support (9 reviews) - Dashboard Usability (7 reviews) - Alerting System (6 reviews) - Alerts (6 reviews) **Cons:** - Update Issues (5 reviews) - Communication Issues (4 reviews) - Poor Customer Support (4 reviews) - Ineffective Alerts (3 reviews) - Inefficient Alert System (3 reviews) ### What Do G2 Reviewers Say About CYREBRO? *AI-generated summary from verified user reviews* **Pros:** - Users find CYREBRO's **ease of use** exceptional, thanks to its intuitive dashboard and responsive support team. - Users value the **responsive customer support** of CYREBRO, enhancing their experience and addressing issues effectively. - Users value the **intuitive and comprehensive dashboard** of CYREBRO, enhancing incident management and monitoring efficiency. - Users value the **real-time alerts** of CYREBRO, enhancing their security response and providing peace of mind. - Users value the **effective alerts** from CYREBRO, enhancing incident response and peace of mind with 24/7 monitoring. **Cons:** - Users often face **update issues** with alert volume and integration complexities that hinder a smooth experience on CYREBRO. - Users report significant **communication issues** with Cyrebro's support, citing slow responses and vague information requiring repeated follow-ups. - Users experience **poor customer support** from Cyrebro, citing slow response times and limited availability during critical incidents. - Users experience **ineffective alerts** from CYREBRO, often overwhelmed by redundant notifications and vague details needing clarification. - Users experience **inefficient alert systems** due to overwhelming volumes and lack of advanced customization for notifications. #### What Are Recent G2 Reviews of CYREBRO? **"[An honest opinion on Cyrebro](https://www.g2.com/survey_responses/cyrebro-review-11259267)"** **Rating:** 4.0/5.0 stars *— Jayme M.* [Read full review](https://www.g2.com/survey_responses/cyrebro-review-11259267) --- **"[My experience with Cyrebro has been average, it hasn't been bad but not excellent either.](https://www.g2.com/survey_responses/cyrebro-review-7695729)"** **Rating:** 4.0/5.0 stars *— felipe f.* [Read full review](https://www.g2.com/survey_responses/cyrebro-review-7695729) --- #### What Are G2 Users Discussing About CYREBRO? - [What is CYREBRO used for?](https://www.g2.com/discussions/what-is-cyrebro-used-for) - 1 comment, 1 upvote ### 20. [Pondurance](https://www.g2.com/products/pondurance/reviews) Pondurance is the only provider of risk-based MDR services specifically engineered to eliminate breach risks. As a full-service provider of DFIR, MDR, and cybersecurity advisory and compliance services, Pondurance protects midmarket organizations from data breach risks before, during, and after its occurrence. Organizations entrusted with consumer protected health information (PHI) and personally identifiable information (PII) rely on Pondurance to provide a unified platform and trusted U.S.-based SOC service. **Average Rating:** 4.7/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Pondurance?** - **Threat Intelligence:** 9.4/10 (Category avg: 8.9/10) - **Quality of Support:** 9.7/10 (Category avg: 8.8/10) - **Incident Case Management:** 8.9/10 (Category avg: 8.4/10) - **Incident Logs:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind Pondurance?** - **Seller:** [Pondurance](https://www.g2.com/sellers/pondurance) - **Company Website:** https://www.pondurance.com - **Year Founded:** 2008 - **HQ Location:** Indianapolis, US - **LinkedIn® Page:** https://www.linkedin.com/company/pondurance-llc (109 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 69% Mid-Market, 23% Enterprise #### What Are Pondurance's Pros and Cons? **Pros:** - Response Time (3 reviews) - Cybersecurity (2 reviews) - Continuous Monitoring (1 reviews) - Customer Support (1 reviews) - Real-time Monitoring (1 reviews) **Cons:** - Deployment Issues (1 reviews) ### What Do G2 Reviewers Say About Pondurance? *AI-generated summary from verified user reviews* **Pros:** - Users highly value the **prompt response times** of Pondurance, ensuring timely support and effective issue resolution. - Users praise Pondurance for their **exceptional cybersecurity services** , highlighting thorough setups and proactive support that enhances security posture. - Users commend Pondurance for their **continuous monitoring** , ensuring reliable and timely cybersecurity support and response. - Users appreciate Pondurance’s **proactive customer support** , which strengthens security and enables prompt issue resolution. - Users value the **real-time monitoring** of Pondurance, appreciating timely follow-ups on system issues. **Cons:** - Users note **occasional deployment issues** , though they find these instances to be infrequent and generally minor. #### What Are Recent G2 Reviews of Pondurance? **"[Pondurance has been an invaluable partner in enhancing our university’s cybersecurity posture](https://www.g2.com/survey_responses/pondurance-review-11300698)"** **Rating:** 5.0/5.0 stars *— Maria Isaura L.* [Read full review](https://www.g2.com/survey_responses/pondurance-review-11300698) --- **"[RW Pondurance](https://www.g2.com/survey_responses/pondurance-review-11910623)"** **Rating:** 4.5/5.0 stars *— Verified User in Manufacturing* [Read full review](https://www.g2.com/survey_responses/pondurance-review-11910623) --- ### 21. [Blumira Automated Detection & Response](https://www.g2.com/products/blumira-automated-detection-response/reviews) Blumira is an integrated security operations platform built for growing teams and the partners supporting them to gain complete visibility into their environment, identify and address risk faster, and deliver advanced security and compliance. The platform includes: - Managed Detections for automated threat hunting to identify attacks early - AI Investigation with 98.5% accurate, human-in-the-loop triage validated against real cases - Rapid Response with automation and 1-click actions to contain and block threats immediately - One Year of Data Retention with unlimited log ingestion to satisfy compliance requirements - Advanced Reporting and dashboards for forensics and easy investigation - Endpoint & Identity Protection (EDR/ITDR) for real-time remediation across devices and users - 24/7 Security Operations support for critical priority issues **Average Rating:** 4.6/5.0 **Total Reviews:** 122 **How Do G2 Users Rate Blumira Automated Detection & Response?** - **Threat Intelligence:** 9.1/10 (Category avg: 8.9/10) - **Quality of Support:** 9.5/10 (Category avg: 8.8/10) - **Incident Case Management:** 7.9/10 (Category avg: 8.4/10) - **Incident Logs:** 8.9/10 (Category avg: 8.8/10) **Who Is the Company Behind Blumira Automated Detection & Response?** - **Seller:** [Blumira](https://www.g2.com/sellers/blumira) - **Company Website:** https://www.blumira.com - **Year Founded:** 2018 - **HQ Location:** Ann Arbor, Michigan - **Twitter:** @blumira (1 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/blumira/ (67 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 51% Mid-Market, 36% Small-Business #### What Are Blumira Automated Detection & Response's Pros and Cons? **Pros:** - Ease of Use (34 reviews) - Customer Support (21 reviews) - Setup Ease (19 reviews) - Alerting (17 reviews) - Alert Management (17 reviews) **Cons:** - Limited Customization (11 reviews) - Alert System (6 reviews) - Expensive (6 reviews) - Faulty Detection (6 reviews) - Insufficient Information (6 reviews) ### What Do G2 Reviewers Say About Blumira Automated Detection & Response? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Blumira, highlighting its intuitive setup and responsive support team. - Users appreciate the **responsive and helpful customer support** of Blumira, significantly enhancing their experience and confidence. - Users appreciate the **setup ease** of Blumira, allowing quick integration and alerts without complicated configurations. - Users appreciate the **reliable real-time alerting** of Blumira, finding it valuable and easy to manage. - Users love the **reliable real-time alerting** of Blumira, finding it valuable and easy to manage. **Cons:** - Users note the **limited customization** of detection filters, requiring reliance on support for tailored solutions. - Users experience **false positives** that waste time and may disrupt essential business functions and coverage. - Users find the pricing model **expensive and inflexible** , limiting options for those seeking budget-friendly solutions. - Users frequently experience **false positives** , leading to frustration and wasted time with repetitive alerts from Blumira. - Users find the **insufficient information** on identified items limits their ability to fully utilize the data available. #### What Are Recent G2 Reviews of Blumira Automated Detection & Response? **"[A well-rounded detection system with fantastic support](https://www.g2.com/survey_responses/blumira-automated-detection-response-review-10479545)"** **Rating:** 5.0/5.0 stars *— Jeremy A.* [Read full review](https://www.g2.com/survey_responses/blumira-automated-detection-response-review-10479545) --- **"[Breeze From Sales to Onboarding With an Intuitive, Easy-to-Configure UI](https://www.g2.com/survey_responses/blumira-automated-detection-response-review-12984186)"** **Rating:** 5.0/5.0 stars *— Blake C.* [Read full review](https://www.g2.com/survey_responses/blumira-automated-detection-response-review-12984186) --- #### What Are G2 Users Discussing About Blumira Automated Detection & Response? - [What are the benefits and drawbacks of using Blumira for threat detection?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-blumira-for-threat-detection) - [What is cloud SIEM?](https://www.g2.com/discussions/what-is-cloud-siem) - [What does the term Siem stand for?](https://www.g2.com/discussions/what-does-the-term-siem-stand-for) - [What does Blumira do?](https://www.g2.com/discussions/what-does-blumira-do) - [What is Blumira automated detection & response?](https://www.g2.com/discussions/what-is-blumira-automated-detection-response) ### 22. [Wazuh](https://www.g2.com/products/wazuh/reviews) Wazuh is a free and open source security platform that unifies XDR and SIEM capabilities. It protects workloads across on-premises, virtualized, containerized, and cloud-based environments. Wazuh, with over 30 million downloads per year, has one of the largest open-source security communities in the world. Wazuh helps organizations of all sizes protect their data assets against security threats. Learn more about the project at wazuh.com **Average Rating:** 4.5/5.0 **Total Reviews:** 67 **How Do G2 Users Rate Wazuh?** - **Threat Intelligence:** 8.5/10 (Category avg: 8.9/10) - **Quality of Support:** 8.3/10 (Category avg: 8.8/10) - **Incident Case Management:** 7.7/10 (Category avg: 8.4/10) - **Incident Logs:** 9.1/10 (Category avg: 8.8/10) **Who Is the Company Behind Wazuh?** - **Seller:** [Wazuh Inc.](https://www.g2.com/sellers/wazuh-inc) - **Year Founded:** 2015 - **HQ Location:** Campbell, US - **Twitter:** @wazuh (8,026 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/wazuh/ (276 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** SOC Analyst - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 49% Small-Business, 39% Mid-Market #### What Are Wazuh's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Affordable (2 reviews) - Cybersecurity (1 reviews) - Easy Management (1 reviews) - Easy Setup (1 reviews) **Cons:** - Complex Interface (2 reviews) - Not User-Friendly (2 reviews) - Complex Implementation (1 reviews) - Difficult Learning (1 reviews) - Difficult Setup (1 reviews) ### What Do G2 Reviewers Say About Wazuh? *AI-generated summary from verified user reviews* **Pros:** - Users find Wazuh's **ease of use** highly beneficial, especially for small-scale companies and quick implementation. - Users appreciate the **affordability** of Wazuh, gaining enterprise-level security without the burden of high licensing costs. - Users appreciate the **visibility and control** Wazuh provides over security events, enhancing their overall infrastructure security. - Users find Wazuh **easy to manage** , benefiting from its open-source nature and extensive knowledge base. - Users find the **easy setup** of Wazuh beneficial, allowing for quick deployment of preconfigured agents. **Cons:** - Users often face a **complex interface** that makes initial setup and configuration challenging for newcomers. - Users find Wazuh to be **not user-friendly** , struggling with a steep learning curve and convoluted setup processes. - Users note the **complicated implementation** of Wazuh, finding it challenging to set up the on-prem console effectively. - Users face a **steep learning curve** with Wazuh, making initial setup and customization challenging for beginners. - Users struggle with the **difficult setup** of Wazuh, finding the learning curve and configurations time-consuming and complex. #### What Are Recent G2 Reviews of Wazuh? **"[Centralized Monitoring and security Incidents Simplified](https://www.g2.com/survey_responses/wazuh-review-12848657)"** **Rating:** 4.5/5.0 stars *— Karsh T.* [Read full review](https://www.g2.com/survey_responses/wazuh-review-12848657) --- **"[Powerful Open-Source On-Prem Security Monitoring with Easy Integration](https://www.g2.com/survey_responses/wazuh-review-12267146)"** **Rating:** 4.5/5.0 stars *— Yogesh G.* [Read full review](https://www.g2.com/survey_responses/wazuh-review-12267146) --- #### What Are G2 Users Discussing About Wazuh? - [What is Wazuh - The Open Source Security Platform used for?](https://www.g2.com/discussions/what-is-wazuh-the-open-source-security-platform-used-for) - 1 comment ### 23. [Proofpoint Threat Response Auto-Pull](https://www.g2.com/products/proofpoint-threat-response-auto-pull/reviews) Proofpoint Threat Response Auto-Pull (TRAP) enables messaging and security administrators the ability to automatically retract threats delivered to employee inboxes and emails that turn malicious after delivery to quarantine. It is also a powerful solution to retract messages sent in error as well as inappropriate, malicious, or emails containing compliance violations and also follows forwarded mail and distribution lists and creates an auditable activity trail. With Proofpoint Threat Response Auto-Pull, you can protect your people, data, and brand from today’s threats by: • Automatically pulling malicious or unwanted messages from an end-users inbox. • Enriching each message by checking every domain and IP address against premium intelligence feeds. • Including built-in reporting, showing stats like: Email quarantine success or failures, email retraction read status, targeting by active directory attribute • Reducing the remediation time needed from hours to minutes. **Average Rating:** 4.5/5.0 **Total Reviews:** 24 **How Do G2 Users Rate Proofpoint Threat Response Auto-Pull?** - **Threat Intelligence:** 8.3/10 (Category avg: 8.9/10) - **Quality of Support:** 8.9/10 (Category avg: 8.8/10) - **Incident Case Management:** 7.4/10 (Category avg: 8.4/10) - **Incident Logs:** 8.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Proofpoint Threat Response Auto-Pull?** - **Seller:** [Proofpoint](https://www.g2.com/sellers/proofpoint) - **Year Founded:** 2002 - **HQ Location:** Sunnyvale, CA - **Twitter:** @proofpoint (31,157 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/proofpoint (5,146 employees on LinkedIn®) - **Ownership:** NASDAQ: PFPT **Who Uses This Product?** - **Company Size:** 63% Enterprise, 33% Mid-Market #### What Are Recent G2 Reviews of Proofpoint Threat Response Auto-Pull? **"[TRAP USER EXPERIENCE](https://www.g2.com/survey_responses/proofpoint-threat-response-auto-pull-review-7799261)"** **Rating:** 5.0/5.0 stars *— louisa A.* [Read full review](https://www.g2.com/survey_responses/proofpoint-threat-response-auto-pull-review-7799261) --- **"[TRAP has had a huge impact in reducing our exposure to malicious email](https://www.g2.com/survey_responses/proofpoint-threat-response-auto-pull-review-7473222)"** **Rating:** 5.0/5.0 stars *— Michael B.* [Read full review](https://www.g2.com/survey_responses/proofpoint-threat-response-auto-pull-review-7473222) --- #### What Are G2 Users Discussing About Proofpoint Threat Response Auto-Pull? - [What is Proofpoint Threat Response Auto-Pull used for?](https://www.g2.com/discussions/what-is-proofpoint-threat-response-auto-pull-used-for) ### 24. [Palo Alto Cortex XSIAM](https://www.g2.com/products/palo-alto-cortex-xsiam/reviews) Product Description: Palo Alto Networks' Cortex XSIAM is an AI-driven security operations platform designed to transform traditional Security Operations Centers by integrating and automating key functions such as data centralization, threat detection, and incident response. By leveraging machine learning and automation, it enables organizations to detect and respond to threats more efficiently, reducing manual workloads and improving overall security posture. Key Features and Functionality: - Data Centralization: Aggregates data from various sources into a unified platform, providing comprehensive visibility across the enterprise. - AI-Powered Threat Detection: Utilizes machine learning algorithms to identify anomalies and potential threats in real-time. - Automated Incident Response: Streamlines response processes through automation, enabling rapid mitigation of security incidents. - Integrated SOC Capabilities: Combines functions such as Extended Detection and Response , Security Orchestration, Automation, and Response , Attack Surface Management , and Security Information and Event Management into a cohesive platform, eliminating the need for multiple disparate tools. - Scalability: Designed to handle large volumes of data and adapt to the evolving needs of modern enterprises. Primary Value and Problem Solved: Cortex XSIAM addresses the challenges of disjointed data, weak threat defense, and heavy reliance on manual work in traditional SOCs. By centralizing data and automating security operations, it simplifies processes, enhances threat detection accuracy, and accelerates incident response times. This transformation enables organizations to proactively outpace threats, reduce operational costs, and achieve a more robust security posture. **Average Rating:** 4.4/5.0 **Total Reviews:** 61 **How Do G2 Users Rate Palo Alto Cortex XSIAM?** - **Threat Intelligence:** 8.9/10 (Category avg: 8.9/10) - **Quality of Support:** 8.2/10 (Category avg: 8.8/10) - **Incident Case Management:** 8.4/10 (Category avg: 8.4/10) - **Incident Logs:** 9.1/10 (Category avg: 8.8/10) **Who Is the Company Behind Palo Alto Cortex XSIAM?** - **Seller:** [Palo Alto Networks](https://www.g2.com/sellers/palo-alto-networks) - **Year Founded:** 2005 - **HQ Location:** Santa Clara, CA - **Twitter:** @PaloAltoNtwks (128,951 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/30086/ (22,313 employees on LinkedIn®) - **Ownership:** NYSE: PANW **Who Uses This Product?** - **Who Uses This:** Information Security Engineer - **Top Industries:** Computer & Network Security, Information Technology and Services - **Company Size:** 48% Enterprise, 29% Mid-Market #### What Are Palo Alto Cortex XSIAM's Pros and Cons? **Pros:** - Log Management (13 reviews) - Dashboard Design (11 reviews) - Real-time Monitoring (11 reviews) - Simple (11 reviews) - Dashboard Customization (9 reviews) **Cons:** - Resource Intensive (9 reviews) - Complex Setup (8 reviews) - Cost (7 reviews) - Dashboard Issues (7 reviews) - Difficult Setup (7 reviews) ### What Do G2 Reviewers Say About Palo Alto Cortex XSIAM? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **best-in-class log management** of Palo Alto Cortex XSIAM, enhancing usability and data integration. - Users value the **user-friendly dashboard** of Palo Alto Cortex XSIAM for its clarity in summarizing alerts and performance. - Users value the **real-time monitoring** feature of Palo Alto Cortex XSIAM, enhancing threat detection and response efficiency. - Users value the **simple user interface** of Palo Alto Cortex XSIAM, which enhances ease of use and deployment. - Users appreciate the **good dashboard creation tools** of Palo Alto Cortex XSIAM, enhancing ease of use and reliability. **Cons:** - Users find Palo Alto Cortex XSIAM **resource intensive** , impacting infrastructure costs and requiring significant computing power for optimal performance. - Users find the **complexity of implementation** to be time-consuming and requires significant resources and expertise. - Users find the **cost** of Palo Alto Cortex XSIAM to be higher than competitors, impacting smaller companies significantly. - Users struggle with **dashboard issues** that hinder monitoring and create a messy interface, affecting overall usability. - Users face **difficult setup** challenges with Palo Alto Cortex XSIAM, requiring expertise for optimal configuration and implementation. #### What Are Recent G2 Reviews of Palo Alto Cortex XSIAM? **"[Palo Alto Cortex XSIAM Streamlines SOC Work with Smart Noise Reduction and Automation](https://www.g2.com/survey_responses/palo-alto-cortex-xsiam-review-12626074)"** **Rating:** 5.0/5.0 stars *— Rohan K.* [Read full review](https://www.g2.com/survey_responses/palo-alto-cortex-xsiam-review-12626074) --- **"[Data Automation, and AI Analytics for Faster Incident Response](https://www.g2.com/survey_responses/palo-alto-cortex-xsiam-review-12675702)"** **Rating:** 4.5/5.0 stars *— Ahmad O.* [Read full review](https://www.g2.com/survey_responses/palo-alto-cortex-xsiam-review-12675702) --- #### What Are G2 Users Discussing About Palo Alto Cortex XSIAM? - [What is IBM Security ReaQta used for?](https://www.g2.com/discussions/what-is-ibm-security-reaqta-used-for) - [What does QRadar stand for?](https://www.g2.com/discussions/what-does-qradar-stand-for) - 1 comment, 1 upvote - [How do I use IBM QRadar?](https://www.g2.com/discussions/how-do-i-use-ibm-qradar) - 1 comment - [What are the key component of IBM QRadar?](https://www.g2.com/discussions/what-are-the-key-component-of-ibm-qradar) - 1 comment - [What is IBM QRadar Siem?](https://www.g2.com/discussions/what-is-ibm-qradar-siem) - 1 comment ### 25. [Splunk SOAR (Security Orchestration, Automation and Response)](https://www.g2.com/products/splunk-soar-security-orchestration-automation-and-response/reviews) Splunk SOAR provides security orchestration, automation and response capabilities that allow security analysts to work smarter by automating repetitive tasks; respond to security incidents faster with automated detection, investigation, and response; increase productivity, efficiency and accuracy; and strengthen defenses by connecting and coordinating complex workflows across their team and tools. Splunk SOAR also supports a broad range of security operations center (SOC) functions including event and case management, integrated threat intelligence, collaboration tools and reporting. **Average Rating:** 4.4/5.0 **Total Reviews:** 39 **How Do G2 Users Rate Splunk SOAR (Security Orchestration, Automation and Response)?** - **Threat Intelligence:** 8.8/10 (Category avg: 8.9/10) - **Quality of Support:** 8.8/10 (Category avg: 8.8/10) - **Incident Case Management:** 8.0/10 (Category avg: 8.4/10) - **Incident Logs:** 8.9/10 (Category avg: 8.8/10) **Who Is the Company Behind Splunk SOAR (Security Orchestration, Automation and Response)?** - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (720,366 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®) - **Ownership:** NASDAQ:CSCO **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Consulting - **Company Size:** 40% Mid-Market, 35% Enterprise #### What Are Splunk SOAR (Security Orchestration, Automation and Response)'s Pros and Cons? **Pros:** - Security (13 reviews) - Threat Detection (8 reviews) - Ease of Use (7 reviews) - Real-time Monitoring (7 reviews) - Alerting System (6 reviews) **Cons:** - Expensive (16 reviews) - Complexity (5 reviews) - Lack of Guidance (3 reviews) - Poor Customer Support (3 reviews) - Complex Implementation (2 reviews) ### What Do G2 Reviewers Say About Splunk SOAR (Security Orchestration, Automation and Response)? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **effective incident management** capabilities of Splunk SOAR, enhancing their security automation efforts. - Users praise Splunk SOAR for its **effective threat detection** , enabling seamless analysis and reduced false positives. - Users value the **ease of use** of Splunk SOAR, finding it simple to analyze and integrate security workflows. - Users value the **real-time monitoring** capabilities of Splunk SOAR, enhancing threat detection and response efficiency. - Users appreciate the **real-time threat alerts** from Splunk SOAR, enhancing security response and reducing human error. **Cons:** - Users find Splunk SOAR **too expensive** , making it unaffordable for many and challenging to implement effectively. - Users find the **complexity of learning** Splunk SOAR challenging, especially for beginners and small businesses. - Users find a significant **lack of guidance** , requiring external help to understand complex workflows and configurations. - Users face **poor customer support** , making it challenging to resolve issues quickly and efficiently. - Users find the **complex implementation** of Splunk SOAR to be time-consuming and often requiring significant resources and expertise. #### What Are Recent G2 Reviews of Splunk SOAR (Security Orchestration, Automation and Response)? **"[Splunk SOAR is a good software for automation](https://www.g2.com/survey_responses/splunk-soar-security-orchestration-automation-and-response-review-9922172)"** **Rating:** 5.0/5.0 stars *— Dheeraj T.* [Read full review](https://www.g2.com/survey_responses/splunk-soar-security-orchestration-automation-and-response-review-9922172) --- **"[Splunk SOAR is an awesome automation and security software](https://www.g2.com/survey_responses/splunk-soar-security-orchestration-automation-and-response-review-9922387)"** **Rating:** 5.0/5.0 stars *— Noor Z.* [Read full review](https://www.g2.com/survey_responses/splunk-soar-security-orchestration-automation-and-response-review-9922387) --- #### What Are G2 Users Discussing About Splunk SOAR (Security Orchestration, Automation and Response)? - [What is Splunk SOAR (Security Orchestration, Automation and Response) used for?](https://www.g2.com/discussions/what-is-splunk-soar-security-orchestration-automation-and-response-used-for) ## What Is Incident Response Software? [System Security Software](https://www.g2.com/categories/system-security) ## What Software Categories Are Similar to Incident Response Software? - [Security Information and Event Management (SIEM) Software](https://www.g2.com/categories/security-information-and-event-management-siem) - [Security Orchestration, Automation, and Response (SOAR) Software](https://www.g2.com/categories/security-orchestration-automation-and-response-soar) - [Extended Detection and Response (XDR) Platforms](https://www.g2.com/categories/extended-detection-and-response-xdr-platforms) --- ## How Do You Choose the Right Incident Response Software? ### What You Should Know About Incident Response Software ### What is Incident Response Software? Incident response software, sometimes called security incident management software, is a security technology used to remediate cybersecurity issues as they arise in real time. These tools discover incidents and alert the relevant IT and security staff to resolve the security issue. Additionally, the tools allow teams to develop workflows, delegate responsibilities, and automate low-level tasks to optimize response time and minimize the impact of security incidents. These tools also document historical incidents and help provide context to the users attempting to understand the root cause to remediate security issues. When new security issues arise, users can take advantage of forensic investigation tools to root out the cause of the incident and see if it will be an ongoing or larger overall issue. Many incident response software also integrate with other security tools to simplify alerting, string together workflows, and provide additional threat intelligence. #### What Types of Incident Response Software Exist? **Pure incident response solutions** Pure incident response solutions are the last line of defense in the security ecosystem. Only once threats go unseen and vulnerabilities are exposed, do incident response systems come into play. Their main focus is facilitating the remediation of compromised accounts, system penetrations, and other security incidents. These products store information related to common and emerging threats while documenting each occurrence for retrospective analysis. Some incident response solutions are also connected to live feeds to gather global information related to emerging threats. **Incident management and response** Incident management products offer many similar administrative features to incident response products, but other tools combine incident management, alerting, and response capabilities. These tools are often used in DevOps environments to document, track, and source security incidents from their emergence to their remediation. **Incident management tracking and service tools** Other incident management tools have more of a service management focus. These tools will track security incidents, but won’t allow users to build security workflows, remediate issues, or provide forensic investigation features to determine the root cause of the incident. ### What are the Common Features of Incident Response Software? Incident response software can provide a wide range of features, but some of the most common include: **Workflow management:** Workflow management features let administrators organize workflows that help guide remediation staff and provide information related to specific situations and incident types. **Workflow automation:** Workflow automation allows teams to streamline the flow of work processes by establishing triggers and alerts that notify and route information to the appropriate people when their action is required within the compensation process. **Incident database:** Incident databases document historical incident activity. Administrators can access and organize data related to incidents to produce reports or make data more navigable. **Incident alerting:** Alerting features inform relevant individuals when incidents happen in real time. Some responses may be automated but users will still be informed. **Incident reporting:** Reporting features produce reports detailing trends and vulnerabilities related to their network and infrastructure. **Incident logs:** Historical incident logs are stored in the incident database and is used for user reference and analytics while remediating security incidents. **Threat intelligence:** Threat intelligence tools, which are often combined with forensic tools, provide an integrated information feed detailing the cybersecurity threats as they’re discovered across the world. This information is gathered either internally or by a third-party vendor and is used to provide further information on remedies. **Security orchestration:** Orchestration refers to the integration of security solutions and automation of processes in a response workflow. **Automated remediation:** Automation addresses security issues in real time and reduces the time spent remedying issues manually. It also helps resolve common network and system security incidents quickly. ### What are the Benefits of Incident Response Software? The main value of incident response technology is an increased ability to discover and resolve cybersecurity incidents. These are a few valuable components of the incident response process. **Threat modeling:** Information security and IT departments can use these tools to gain familiarity with the incident response process and develop workflows before security incident occurrences. This allows companies to stand prepared to quickly discover, resolve, and learn from security incidents and how they impact business-critical systems. **Alerting:** Without proper alerting and communication channels, many security threats can penetrate networks and remain undetected for extended periods. During that time, hackers, internal threat actors, and other cybercriminals can steal sensitive and other business-critical data and wreak havoc on IT systems. Proper alerting and communication can greatly shorten the time necessary to discover, inform relevant staff, and eradicate incidents. **Isolation:** Incident response platforms allow security teams to contain incidents quickly when alerted properly. Isolating infected systems, networks, and endpoints can greatly reduce an incident’s scope of impact. If isolated properly, security professionals can monitor the activity of affected systems to learn more about the threat actors, their capabilities, and their goals. **Remediation** : Remediation is the key to incident response and refers to the actual removal of threats such as malware and escalated privileges, among others. Incident response tools will facilitate the removal and allow teams to verify recovery before reintroducing infected systems or returning to normal operations. **Investigation** : Investigation allows teams and companies to learn more about why they were attacked, how they were attacked, and what systems, applications, and data were negatively impacted. This information can help companies respond to compliance information requests, bolster security in vulnerable areas, and resolve similar, future issues, in less time. ### Who Uses Incident Response Software? **Information security (InfoSec)** **professionals:** InfoSec professionals use incident response software to monitor, alert, and remediate security threats to a company. Using incident response software, InfoSec professionals can automate and quickly scale their response to security incidents, above and beyond what teams can do manually. **IT professionals:** For companies without dedicated information security teams, IT professionals may take on security roles. Professionals with limited security backgrounds may rely on incident response software with the more robust functionality to assist them in identifying threats, their decision making when security incidents arise, and threat remediation. **Incident response service providers:** Practitioners at incident response service providers use incident response software to actively manage their client’s security, as well as other providers of managed security services. ### What are the Alternatives to Incident Response Software? Companies that prefer to string together open-source or other various software tools to achieve the functionality of incident response software can do so with a combination of log analysis, SIEM, intrusion detection systems, vulnerability scanners, backup, and other tools. Conversely, companies may wish to outsource the management of their security programs to managed service providers. [Endpoint detection and response (EDR) software](https://www.g2.com/categories/endpoint-detection-response-edr): They combine both [endpoint antivirus](https://www.g2.com/categories/endpoint-antivirus) and [endpoint management](https://www.g2.com/categories/endpoint-management) solutions to detect, investigate, and remove any malicious software that penetrates a network’s devices.  [Managed detection and response (MDR) software](https://www.g2.com/categories/managed-detection-and-response-mdr): They proactively monitor networks, endpoints, and other IT resources for security incidents.  [Extended detection and response (XDR) software](https://www.g2.com/categories/extended-detection-and-response-xdr-platforms): They are tools used to automate the discovery and remediation of security issues across hybrid systems.  [Incident response services providers](https://www.g2.com/categories/incident-response-services) **:** For companies that do not want to purchase and manage their incident response in-house or develop their open-source solutions, they can employ incident response services providers. [Log analysis software](https://www.g2.com/categories/log-analysis) **:** Log analysis software helps enable the documentation of application log files for records and analytics. [Log monitoring software](https://www.g2.com/categories/log-monitoring) **:** By detecting and alerting users to patterns in these log files, log monitoring software helps solve performance and security issues. [Intrusion detection and prevention systems (IDPS)](https://www.g2.com/categories/intrusion-detection-and-prevention-systems-idps): IDPS is used to inform IT administrators and security staff of anomalies and attacks on IT infrastructure and applications. These tools detect malware, socially engineered attacks, and other web-based threats.  [Security information and event management (SIEM) software](https://www.g2.com/categories/security-information-and-event-management-siem): SIEM software can offer security information alerting, along with centralizing security operations into one platform. However, SIEM software cannot automate remediation practices like some incident response software does, however. For companies that do not want to manage SIEM in-house, they can work with [managed SIEM service providers](https://www.g2.com/categories/managed-siem-services). [Threat intelligence software](https://www.g2.com/categories/threat-intelligence): Threat intelligence software provides organizations with information related to the newest forms of cyber threats like zero-day attacks, new forms of malware, and exploits. Companies may wish to work with [threat intelligence services providers](https://www.g2.com/categories/threat-intelligence-services), as well. [Vulnerability scanner software](https://www.g2.com/categories/vulnerability-scanner): Vulnerability scanners are tools that constantly monitor applications and networks to identify security vulnerabilities. They work by maintaining an up-to-date database of known vulnerabilities, and conduct scans to identify potential exploits. Companies may opt to work with [vulnerability assessment services providers](https://www.g2.com/categories/vulnerability-assessment-services), instead of managing this in-house. [Patch management software](https://www.g2.com/categories/patch-management): Patch management tools are used to ensure that the components of a company’s software stack and IT infrastructure are up to date. They then alert users of necessary updates or execute updates automatically.  [Backup software](https://www.g2.com/categories/backup): Backup software offers protection for business data by copying data from servers, databases, desktops, laptops, and other devices in case user error, corrupt files, or physical disaster render a business’ critical data inaccessible. In the event of data loss from a security incident, data can be restored to its previous state from a backup. #### Software Related to Incident Response Software The following technology families are either closely related to incident response software products or have significant overlap between product functionality. [Security information and event management (SIEM) software](https://www.g2.com/categories/security-information-and-event-management-siem) **:** [SIEM](https://www.g2.com/categories/security-information-and-event-management-siem) platforms go together with incident response solutions. Incident response may be facilitated by SIEM systems but these tools are specifically designed to streamline the remediation process or add investigative capabilities during security workflow processes. Incident response solutions will not provide the same level of compliance maintenance or log storage capabilities but can be used to increase a team’s ability to tackle threats as they emerge. [Data breach notification software](https://www.g2.com/categories/data-breach-notification) **:** [Data breach notification](https://www.g2.com/categories/data-breach-notification) software helps companies document the impacts of data breaches to inform regulatory authorities and notify impacted individuals. These solutions automate and operationalize the data breach notification process to adhere to strict data disclosure laws and privacy regulations within mandated timelines, which in some instances can be as few as 72 hours. [Digital forensics software](https://www.g2.com/categories/digital-forensics) **:** [Digital forensics](https://www.g2.com/categories/digital-forensics) tools are used to investigate and examine security incidents and threats after they’ve occurred. They don’t facilitate the actual remediation of security incidents but they can provide additional information on the source and scope of a security incident. They also may offer more in-depth investigatory information than incident response software. [Security orchestration, automation, and response (SOAR) software](https://www.g2.com/categories/security-orchestration-automation-and-response-soar) **:** [SOAR](https://www.g2.com/categories/security-orchestration-automation-and-response-soar) is a segment of the security market focused on automating all low-level security tasks. These tools integrate with a company’s SIEM to gather security information. They then integrate with monitoring and response tools to develop an automated workflow from discovery to resolution. Some incident response solutions will allow for workflow development and automation but don’t have a wide range of integration and automation capabilities of a SOAR platform. [Insider threat management (ITM) software](https://www.g2.com/categories/insider-threat-management-itm): Companies use ITM software to monitor and record the actions of internal system users on their endpoints, such as current and former employees, contractors, business partners, and other permissioned individuals, to protect company assets, such as customer data or intellectual property. ### Challenges with Incident Response Software Software solutions can come with their own set of challenges. The biggest challenge incident response teams may encounter with the software is ensuring that it meets the business’ unique process requirements. **False positives:** Incident response software may identify a threat that turns out to be inaccurate, which is known as a false positive. Acting on false positives can waste company resources, time, and create unnecessary downtime for impacted individuals. **Decision making:** Incident response software can automate remediation to some security threats, however, a security professional with knowledge of the company’s unique environment should weigh in on the decision-making process on how to handle automating these issues. This may require that companies consult with the software vendor and purchase additional professional services for deploying the software solution. Similarly, when designing workflows on who to alert in the event of a security incident and what actions to take and when, these must be designed with the organization’s specific security needs in mind.   **Changes in regulatory compliance:** It is important to stay up to date with changes in regulatory compliance laws, especially concerning data breach notification requirements for who to notify and within what time frame. Companies should also ensure the software provider is providing the necessary updates to the software itself, or work to handle this task operationally. **Insider threats:** Many companies focus on external threats, but may not appropriately plan for threats from insiders like employees, contractors, and others with privileged access. It’s important to ensure the Incident Response solution addresses the company’s unique security risk environment, for both external and internal incidents. ### How to Buy Incident Response Software #### Requirements Gathering (RFI/RFP) for Incident Response Software It is important to gather the company’s requirements before starting the search for an incident response software solution. To have an effective incident response program, the company must utilize the right tools to support their staff and security practices. Things to consider when determining the requirements include: **Enabling staff responsible for using the software:** The team that is tasked with managing this software and the company’s incident response should be heavily involved in gathering requirements and then assessing software solutions.  **Integrations** : The software solution should integrate with the company’s existing software stack. Many vendors provide pre-built integrations with the most common third-party systems. The company must ensure the integrations they require are either offered pre-built by the vendor or can be built with ease. **Usability** : The software should be easy to use for the incident response team. Features they may prefer in an incident response solution include, out-of-the-box workflows for common incidents, no-code automation workflow builders, decision-process visualization, communication tools, and a knowledge sharing center. **Daily volume of threats:** It is important to select an incident response software solution that can meet the company’s level of need. If the volume of security threats received in a day is high, it may be better to select a tool with robust functionality in terms of automating remediation to reduce the burden on staff. For companies experiencing a low volume of threats, they may be able to get by with less robust tools that offer security incident tracking, without much automated remediation functionality. **Applicable regulations:** Users should learn specific privacy, security, data breach notification, and other regulations apply to a business in advance. This may be regulation-driven, like companies operating in regulated industries like healthcare subject to HIPAA or financial services subject to the Gramm-Leach-Bliley Act (GLBA); it may be geographic like companies subject to GDPR in the European Union; or it may be industry-specific, like companies adhering to payment card industry security standards like the Payment Card Industry-Data Security Standard (PCI-DSS).   **Data breach notification requirements:** It is imperative to determine what security incidents may be reportable data breaches and whether the specific data breach must be reported to regulators, affected individuals, or both. The incident response software solution selected should enable the incident response team to meet these requirements. #### Compare Incident Response Software Products **Create a long list** Users can research[incident response software](https://www.g2.com/categories/incident-response)providers on G2.com where they can find information such as verified software user reviews and vendor rankings based on user satisfaction and software segment sizes, such as small, medium, or enterprise businesses. It’s also possible to sort software solutions by languages supported. Users can save any software products that meet their high-level requirements to their  “My List” on G2 by selecting the “favorite” heart symbol on the software’s product page. Saving the selections to the G2 My List will enable users to reference their selections again in the future.  **Create a short list** Users can visit their “My List” on G2.com to begin narrowing down their selection. G2 offers a product compare feature, where buyers can evaluate software features side by side based on real user rankings.  They can also review [G2.com’s quarterly software reports](https://www.g2.com/reports) which have in-depth detail on the software user’s perception of their return on investment (in months), the time it took to implement their software solution, usability rankings, and other factors. **Conduct demos** Users can see the product they’ve narrowed down live by scheduling demonstrations. Many times, they can schedule demos directly through G2.com by clicking the “Get a quote” button on the vendor’s product profile.  They can share their list of requirements and questions with the vendor in advance of their demo. It’s best to use a standard list of questions for each demonstration to ensure a fair comparison between each vendor on the same factors.  #### Selection of Incident Response Software **Choose a selection team** Incident response software will likely be managed by InfoSec teams or IT teams. The people responsible for the day-to-day use of these tools must be a part of the selection team. Others who may be beneficial to include on the selection team include professionals from the service desk, network operations, identity and access, application management, privacy, compliance, and legal teams.  **Negotiation** Most incident response software will be sold as a SaaS on a subscription or usage basis. Pricing will likely depend on the functions required by an organization. For example, log monitoring may be priced by the GB, while vulnerability assessments may be priced by the asset. Oftentimes, buyers can get discounts if they enter contracts for a longer duration. Negotiating on implementation, support packages, and other professional services is also important. It is particularly important to set the incident response software up correctly when it is first deployed, especially when it comes to creating automated remediation actions and designing workflows. **Final decision** Before purchasing software, most vendors allow a free short-term trial of the product. The day-to-day users of the product must test the software’s capabilities before making a decision. If the selection team approves during the test phase and others on the selection team are satisfied with the solution, buyers can proceed with the contracting process.