Aaron S.
AS
Aaron S.
Senior Director of Finance
Small-Business (50 or fewer emp.)
"You Can Get In, You Just Can't Get Out"
0/5
What do you like best about Dark Web ID?

The software is easy to use, and is able to tell you when an account has been found out on the dark web. Review collected by and hosted on G2.com.

What do you dislike about Dark Web ID?

The support has been awful. They are great when signing you up, but then if you ever decide to leave, good luck. Calls to our account manager, his boss, the sales department, the support department, and the accounting department go unanswered and unresponded. Emails to the same departments and people never get responded to as well. I've tried to cancel our account back in December, and for 5 straight months they have charged our credit card and not once responded to any of my requests during this time. I have to get American Express to do a chargeback each month which is a real pain. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Great Sales Tool to Help Close Business"
4.5/5
What do you like best about Dark Web ID?

They have a feature where you can run any domain or email address on the spot and see instant results of compromised passwords. This really helps with prospects as well as convincing customers to take it on as an additional security product. Review collected by and hosted on G2.com.

What do you dislike about Dark Web ID?

Overall there isn't much wrong with the product. It would be great if they had an open API so we could take the data from their scans and insert it into other reporting and ticketing software that we use. Review collected by and hosted on G2.com.