The reopenning tickets at the date and hour wanted is really usefull and allows a very good organisation. Review collected by and hosted on G2.com.

The fact that we can't unmerged the tickets when we merged them by mistake. Review collected by and hosted on G2.com.

tickets, addressability, recordings, possibility to edit Review collected by and hosted on G2.com.

working hours from 9:00 a.m., demanding customization Review collected by and hosted on G2.com.

It is user-friendly and intuitive in use Review collected by and hosted on G2.com.

Gpt chat function does not work properly (but it is more gpt's issue) Review collected by and hosted on G2.com.

Daktela is the best contact center solution we have seen. Easy to use and navigate. We love hands Daktela on approach from technical support or consultants. Review collected by and hosted on G2.com.

Nothing I can think of. We haven't had a negative experience yet. Review collected by and hosted on G2.com.

- good API possibilities

- callcenter integration

- easy migration process

- you can create own rule almost for everything

- AI tools Review collected by and hosted on G2.com.

- cannot increase or decrease licences without people from support

- search does not search content from attachments Review collected by and hosted on G2.com.

transparency, speed, multi-functionality Review collected by and hosted on G2.com.

nothing yet what can dislike............ Review collected by and hosted on G2.com.

An easy-to-use and very complex system that can connect many different communication channels. Review collected by and hosted on G2.com.

I don't know. Maybe the time needed for implementation is a bit longer than ideal. Review collected by and hosted on G2.com.

Fast implementation, complete documentation, very prompt, polite and serious helpdesk, good communication with regional management Review collected by and hosted on G2.com.

Nothing in particular, just hope everything stays at least constant or improving Review collected by and hosted on G2.com.