Daktela is a great software that helps us in the daily care of our customers. It is logical and easy to use and the support from the Daktela team is great! Review collected by and hosted on G2.com.

I can't think of anything I don't like about Daktela. The Daktela team is always open to our comments or ideas for new features. Review collected by and hosted on G2.com.

Daktela is great for its clarity, reasonableness and I like all the options it offers. Review collected by and hosted on G2.com.

I sometimes have the problem that calls don't show up on some queues, and I don't understand why my tickets have been modified since the beginning of the day when I just logged in. Review collected by and hosted on G2.com.

Global company with local approach. Excelent communication. Review collected by and hosted on G2.com.

So far, nothing. Everything is working just fine. Review collected by and hosted on G2.com.

I like that they have efficient support which is also very fast in solving issues. They also speak perfect English and there is no issue to communicate with them. Review collected by and hosted on G2.com.

Sometimes the phone lines have issues without any intervention from our side and we need to quickly solve this. However, this can happen and it happens really rarely. Review collected by and hosted on G2.com.

Long time cooperation across our implementations across countries. Personal approach and focus to resolve our requirements. Review collected by and hosted on G2.com.

To be honest ... nothing. Maybe documentation for API v6 is not so perfect as for previous versions, but it is absolutely minor issue. Review collected by and hosted on G2.com.

The platform is intuitive and offers the results of my team in real time Review collected by and hosted on G2.com.

In Records object, their is no automatically response from Daktela that there are duplicates Review collected by and hosted on G2.com.

Daktela successfully helps you manage your everyday tasks, so you can maintain a connection with all your customers and partners. It's easy, quick, user-friendly and allows you to communicate via many different channels and platforms. Review collected by and hosted on G2.com.

Can't think about something that would bother me that much to mention it. Review collected by and hosted on G2.com.

Daktela is easy to use. I personally find it very logical, easy to manage, and very user-friendly. Their technical support is also very helpful and thinking along with possible solutions 🤩 Review collected by and hosted on G2.com.

I can not think of anything I would dislike about Daktela. Review collected by and hosted on G2.com.

the website would be easy to use and navigate, but on the other side the system has so many errors and flaws Review collected by and hosted on G2.com.

bad call quality, no response on emails reporting problems (not even after sending numerous emails on the same subject), system going offline few times/day, app not ringing Review collected by and hosted on G2.com.

I prefer simplicity and clarity, the user has everything at his fingertips and it's intuitive.

We hit users in a week. Review collected by and hosted on G2.com.

Nothing or at least one thing, phone integration in teams Review collected by and hosted on G2.com.