easy to use, bug-free application, strong support Review collected by and hosted on G2.com.

sometimes you get lost in merged emails, nothing else Review collected by and hosted on G2.com.

I've been using Daktela's cloud-based contact center software and I must say, I'm impressed! The flexibility to access the platform from anywhere, the scalability to adjust to my business needs, and the cost savings compared to on-premises software are all great benefits. I also appreciate how easily Daktela integrates with my CRM system, making it easy to manage customer interactions. And of course, the advanced security features ensure that my customer data is always protected. Overall, I'm very happy with Daktela as my choice for contact center software. Review collected by and hosted on G2.com.

I am satisfied with Daktela's and have no dislikes to report. The platform has met all of my expectations. Review collected by and hosted on G2.com.

Daktela CCCI is a fantastic tool that has greatly enhanced our business operations. The software is user-friendly and efficient, allowing us to easily manage customer interactions, track sales leads, and analyze data. The integration with our phone system has been seamless and has allowed us to streamline our communication processes. The reporting features are also very useful, providing us with valuable insights into our business performance. Overall, we highly recommend Daktela to any business looking for a comprehensive and effective customer relationship management solution. Review collected by and hosted on G2.com.

Some users have reported occasional technical glitches and difficulties with customizing certain features. I didn't encounter any of these personally. Review collected by and hosted on G2.com.

Easy to use, train operators, new functionalities, clarity, statistics Review collected by and hosted on G2.com.

I would add the option for automatic call and chat acceptance to the least busy person, without the need to click accept. Review collected by and hosted on G2.com.

Easy to set up, with a great support team. We now have all our channels in one place with and can see the full history of the customer communication.

We tried other solutions, but they weren't as flexible - and the support was not good. Review collected by and hosted on G2.com.

I have no complaints. It's a great product and works perfectly for our needs now, and lots of extras should we need them in the future. Review collected by and hosted on G2.com.

User interface

Recording

Simple for our employees

Technical support of Daktela is perfect, always helped. Review collected by and hosted on G2.com.

To be honest I do not know what I dislike about Daktela because I do not have experience with another call service app. Review collected by and hosted on G2.com.

The focus on the customer. Dedicated support engineer in specific languages. Knowledge of SIP and VoIP. They are not afraid of any challenges. Our customers love it. Review collected by and hosted on G2.com.

Mostly focus on voice, but other channels are good as well. Statistics and BI is needed to export to BigQuery. Review collected by and hosted on G2.com.

Reliable fast app which is quite easy to understand. Review collected by and hosted on G2.com.

You can't unmerge merged tickets (sometimes mistake happen).

Gets super slow and collapses every day at the same time, and once i refresh the page it works normal again. Review collected by and hosted on G2.com.

Daktela allows us to effectively track customer calls and follow-up. It's great to go back to past calls or see statistics on the number of calls made/not made. This helps our sales team a lot. Review collected by and hosted on G2.com.

Sometimes they take a little longer to resolve some tickets and need to be reminded. But it's not very common. Despite this, everything is always handled with the utmost friendliness and to our satisfaction. Review collected by and hosted on G2.com.

Is friendly use and has a lot of easy customizations.

Has a good reporting field.

Mostly the multichanel is a great way to extend and reach to more leads and clients. Review collected by and hosted on G2.com.

The whatsapp need to be a little more custom.

To make some custom fields will be nice to be added. Review collected by and hosted on G2.com.