I love the flexibility and that we have been able to solve everything what we want to achieve so far and where able to integrate each channel for our customers as they requested. Review collected by and hosted on G2.com.

I can't think of anything negative at the moment, as we have been able to resolve all our requests so far. Review collected by and hosted on G2.com.

Manage contacts, client emails under one roof. Review collected by and hosted on G2.com.

I can't think of anything at the moment. Everything is fine Review collected by and hosted on G2.com.

I am thrilled to share my exceptional experience with Daktela and how it has transformed the way my organization communicates with clients. From its robust features to its top-notch customer support, Daktela has truly become a game-changer in the field of communication solutions.

One of the standout aspects of Daktela is its comprehensive feature set. It offers a wide range of functionalities that cater to every aspect of business communication, including call routing, IVR, call recording, and real-time analytics. The platform's intuitive interface makes it incredibly user-friendly, allowing even non-technical staff to navigate and utilize its powerful tools effortlessly.

The quality of the calls facilitated by Daktela is unparalleled. Crystal-clear audio ensures that our conversations with clients are seamless, enhancing our professional image and leaving a lasting impression. Additionally, the system's reliability is outstanding, ensuring minimal downtime and uninterrupted communication flow.

What truly sets Daktela apart is its exceptional customer support. The team at Daktela has consistently gone above and beyond to assist us in every aspect of our journey with their services. They are always prompt in responding to queries, providing insightful guidance, and addressing any issues that arise. Their dedication to customer satisfaction is truly commendable.

Another standout feature is Daktela's robust reporting and analytics capabilities. The platform offers detailed insights into call volume, agent performance, and customer interactions. This invaluable data allows us to make data-driven decisions, optimize our operations, and improve the overall efficiency of our customer service.

Daktela's seamless integration with other business tools and platforms further adds to its appeal. Whether it's integrating with CRM systems or connecting with popular messaging apps, Daktela effortlessly integrates into our existing workflow, streamlining our operations and maximizing productivity.

In conclusion, Daktela has revolutionized our communication processes, providing us with a comprehensive and reliable solution that has significantly enhanced our customer experience. Their feature-rich platform, exceptional customer support, and seamless integration capabilities make them an industry leader in communication solutions. I wholeheartedly recommend Daktela to any organization seeking a top-tier communication system that truly delivers on its promises. Review collected by and hosted on G2.com.

Nothig really,Nothing to dislike! Flawless service! Review collected by and hosted on G2.com.

I like:

-Support

-customisation

- that it is omnichannel, it means we can have everything under one roof.

-Easy of use Review collected by and hosted on G2.com.

-I think everythink is about comunication, so until today we solved problems together. Review collected by and hosted on G2.com.

Integration of all channels in one system. In the company, we use calls + emailing + webchat.

Detailed statistics on important activities, which helps us make it more efficient processes.

Online view of current events and keeping a history of all communication channels.

Creation of active and passive campaigns according to our ideas.

Independent use of Daktela and Available support 24x7. Review collected by and hosted on G2.com.

It is still not possible to dial a contact directly from the calendar. Otherwise, nothing major. Review collected by and hosted on G2.com.

Open communication and quick response from the sales team, especially the cooperation with Robert Machaty. Review collected by and hosted on G2.com.

We have been using Daktel since September 2023 and have not yet discovered any major suggestions for improvement. Review collected by and hosted on G2.com.

Unified platform: Daktela seamlessly integrates various communication channels, such as voice, email, chat, and social media, into one web application platform. This unified approach allows businesses to efficiently manage all their communication needs and provide a consistent customer experience.

Exceptional customer support: Daktela is known for its responsive and dedicated customer support team, which is always ready to assist users with their queries and concerns. Review collected by and hosted on G2.com.

I can't find anything particular what bothers me that much. Review collected by and hosted on G2.com.

• Very user friendly

• Daktela always seeks to improve their product and listen feedback

• child tickets makes communication across departments smooth

• easy to track tickets and setting reminders Review collected by and hosted on G2.com.

• search through tickets could be better, sometimes there are issues if searching multiple words at time

•loading statistics for longer period of time can take up to few minutes, depends on the inputs Review collected by and hosted on G2.com.

The Daktela CCHub shines with its versatility. I've used different solutions on the market, but none of those had the flexibility, ease of use and a modern UX/UI as the Daktela solution. Review collected by and hosted on G2.com.

The mentioned flexibility, as a flipside, makes it sometimes confusing for end-users, as there are many possible ways to configure the CCHub and still end up with the same functionality. Review collected by and hosted on G2.com.

I like the human approach, speed and friendliness when solving requests. Review collected by and hosted on G2.com.

Signpost on the phone number, I don't like that I can't call someone directly. Review collected by and hosted on G2.com.