As Director of Emergency Management and Preparedness for a healthcare system, I am pleased with the implementation of D4H, which has significantly enhanced not only our emergency management processes but also our daily operations. The platform has improved real-time incident management, allowing for better tracking, resource allocation, and communication during critical events.

Beyond emergencies, D4H will be used for regulatory surveys, daily operations, High Reliability Organization (HRO) safety huddles, and evaluations, making it a versatile tool across various departmental functionality used daily. Transitioning to D4H has streamlined our operations by replacing paper-based systems, improving compliance with internal and regulatory standards, and enabling more accurate reporting for audits. Team coordination will be strengthened as D4H centralizes communication and assigns tasks clearly, particularly within our Incident Management Team (IMT). Overall, D4H has been a valuable asset in optimizing the safety and efficiency of our organization. Review collected by and hosted on G2.com.

While D4H has brought numerous benefits to our healthcare system, there are a few areas that could be improved.

One of the challenges we've encountered is the initial learning curve, especially for staff who are less familiar with digital platforms, would be a more structured and ongoing training could help ease this transition.

Finally, although the platform integrates well with other systems, expanding its integration capabilities with more of our existing tools could further enhance its efficiency. These are areas where I hope to see future updates from D4H to better meet our evolving needs. Review collected by and hosted on G2.com.

I like the ability to create/edit the program based on the needs of the County are. Tie that to the simplistic use of the program for first responders is a game changer. Review collected by and hosted on G2.com.

One of the thinks is the mapping function, I wish there was a way to create sub folders on the map to be able to toggle off different layers within an over arching layer. Review collected by and hosted on G2.com.

Ease of use. D4H holds a lot of information and the ease of accessibility to this is phenomenal. This has to be the easiest package I've ever worked with. Added to this, the Customer Support is very good with issues resolved within a very short time span. This is always a huge positive for me. Review collected by and hosted on G2.com.

People adding in Reminders for me to get tasks done ! Review collected by and hosted on G2.com.

-on the web page, the dashboard has a clean interface that is easy to read and navigate

-the red, yellow and green availability markers are simple and clear to read

-the notification system is linked to our email and phones, ensuring we don't miss critical emergency communication Review collected by and hosted on G2.com.

-the app isn't the best. For example, the Dashboard on the app doesn't have half the information that the web page does. Being able to use the app more effectively in the field would be beneficial

-I'd like to see improvements made to the chat/SMS functionality. Currently, chat messages are created and delivered like emails. Something more nimble and agile like WhatsApp or Signal would be better in my opinion

-I don't dislike this per se, but i think you should be able to customize the app to send you push notifications when certain types of infomration are/is updated. Review collected by and hosted on G2.com.

The excellent mechanism of D4H allows the university to uniformly log incidents in a rather centralised manner while giving access to real-time data and detailed reports to help implement preventive measures. Communication with D4H has become very easy, concerned parties can be informed promptly. The system has proved highly beneficial during audits and showcased university's commitment towards safety and risk management. The system has very user friendly interface with customisable alerts and notifications. Review collected by and hosted on G2.com.

While the basic interface is very user friendly, the advanced features are a little difficult and additional training is required for the users to utilise the platform to its full capabilities. Review collected by and hosted on G2.com.

Easy to set up incidents and events in calendar. Keeps track of of everyone’s attendance Review collected by and hosted on G2.com.

Wish more option for colors.

Software geared more towards big SAR teams. Review collected by and hosted on G2.com.

D4H allowed us to easily and simply digitise our incident management process with easy to use forms, reporting and online and up to date access!

The customer support team are top notch with responses and solutions received quickly after submissions! Review collected by and hosted on G2.com.

As with any platform, there is a learning curve with implementation but once over that it's very user friendly Review collected by and hosted on G2.com.

It is such an easy and customizable program to use, and the staff at D4H is super hands on to help walk yo uthrough any of the qustions that you have. Review collected by and hosted on G2.com.

I dont really see downsides. I think that being able to discuss requests for new features, and how D4H staff listens to those requests, fill the gaps very well. Review collected by and hosted on G2.com.

My overall experience with D4H has been highly positive. The platform provides various tools that can enhance the decision making capabilities. The user interface is very intuitive. Their customer support team are quick responsive. Review collected by and hosted on G2.com.

There are some isssues in flexibility. They can work upon it in order to provide better customer experience. Review collected by and hosted on G2.com.

D4H has helped us in managing our emergency situations. It is very easy to use, and help our teams have clear visibility of the issues. The implementation is super easy, and their customer support team ensures that the customer has no problems while implementing. The vast variety of features it has really impressed our teams. It has customiable forms, status boards and custom work flows. We use the features like incident management, regulatory surveys and safety meetings quite often. Review collected by and hosted on G2.com.

Nothing as such. There just can be few features that can be added. The data management and integratin services can be improved. Review collected by and hosted on G2.com.