--- title: D4H Reviews meta_title: 'D4H Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 166 reviews by the users' company size, role or industry to find out how D4H works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 166 scale: '5' date_modified: '2026-08-09' parent_category: name: Public Safety url: https://www.g2.com/categories/public-safety --- # D4H Reviews **Vendor:** EcoOnline **Category:** [Emergency Management Software](https://www.g2.com/categories/emergency-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 166 ## About D4H D4H simplifies crisis and emergency management, helping organizations worldwide improve preparedness, response, and recovery. Our highly customizable and easy to use platform offers real-time collaboration, critical alerting, and comprehensive team and equipment management tools. From pre-built plans and digital forms to live status boards and multi-channel notifications, D4H empowers faster, more effective incident response. D4H is trusted by government, public safety, emergency management, oil & gas, pharmaceutical, aviation, corporate, and healthcare organizations globally. D4H is proud to now be part of EcoOnline, a global leader in connected safety and sustainability software. ## D4H Pros & Cons **What users like:** - Users praise the **ease of use** of D4H, highlighting its intuitive interface and minimal training requirements. (26 reviews) - Users commend the **exceptional customer support** from D4H, noting their responsiveness and dedication to client success. (13 reviews) - Users praise D4H for its **intuitive design and remarkable customizability** , making incident management efficient and adaptable. (11 reviews) - Users are thrilled with the **high level of customization** in D4H, enhancing their operational flexibility and efficiency. (10 reviews) - Users commend D4H for its **user-friendly and adaptable solutions** that enhance emergency management and daily operations. (7 reviews) - Setup Ease (7 reviews) - Users appreciate the **intuitive user interface** of D4H, enabling efficient management and streamlined operations for our team. (7 reviews) - Data Reporting (6 reviews) - Efficiency (6 reviews) - Communication (5 reviews) **What users dislike:** - Users find **limitations in flexibility and advanced features** , necessitating additional training for effective use of D4H. (5 reviews) - Users often face **connectivity issues** with D4H, particularly in remote areas, affecting their overall experience. (3 reviews) - Users find D4H's **inefficiency** troubling, citing its complex features and learning curve as significant challenges. (3 reviews) - Users experience **integration issues** with D4H, suggesting improvements for better compatibility with existing tools and systems. (2 reviews) - Users find the **limited functionality** of D4H restricts their ability to customize and fully utilize the platform. (2 reviews) - Users express frustration with the **slow update issues** regarding requested improvements and customization options in D4H. (2 reviews) - Account Management Issues (1 reviews) - Inadequate Reporting (1 reviews) - Language Issues (1 reviews) - Limited Customization (1 reviews) ## D4H Reviews ### 1. Great user friendly and affordable EOC Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about D4H?** D4h has provided a user-friendly and customizable solution for our emergency operations center. Their staff was friendly and open to our way of operating and adaptable when we requested a change to the contract for their program. **What do you dislike about D4H?** May be difficult to add users in an emergency. **What problems is D4H solving and how is that benefiting you?** Having users seeing unified information and seeing steps needed to take in disaster **Official Response from Amy Brennan:** > Thank you for your review! We’re glad D4H has been a user-friendly and customizable solution for your EOC. We appreciate your feedback on adding users in an emergency and are always looking to improve. If you have any suggestions, we'd love to hear them at help@d4h.com! ### 2. D4H does it all **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2025 **What do you like best about D4H?** D4H is the software that we decided upon when Mission Manager left us high and dry with a very short notice regarding it's end of service. We formed a committee and looked at various solutions and this seemed like the best solution to our needs. We use it for: Tracking Attendance at trainings and events, Monitoring our required training expiration dates, Group-wide Calendar of upcoming events, with the ability to acknowledge your plans to attend, Equipment tracking and inventory, Incident data capture with the activity Log and Roles tracking, Fully customizable checklists that can be assigned to personnel in various Roles, Importing your member names into Incident Manager so that your drop-down menu shows only those personnel who have responded, many, many other uses that I have just forgotten. Their customer support is FANTASTIC. I have gotten responses very quickly and they were quite knowledgeable about what they are working on. It took a bit of time getting everything set up the way we want (and we aren't done yet), but that is because it is SO flexible and customizable. I wasn't planning on even looking at the Equipment Management portion, but we received some new equipment and had to get it inventoried before it was deployed. That too was quick and easy. **What do you dislike about D4H?** When I have asked Tech Support about improvements that I would like to see, they usually tell me that I am not alone in asking about those issues. I just wish they could get these new improvements rolled out a bit faster. (former programmer, I realize there are only so many hours in a day.) **What problems is D4H solving and how is that benefiting you?** We are receiving donations of used Handheld radios from several local Police and Fire departments. These radios sell on E-bay for close to $2,000.00 each. We can now track them by serial number and who they are assigned to. We are also tracking our member's qualifications and training expiration dates. **Official Response from Amy Brennan:** > Thank you so much for a fantastic review! It’s great to hear how flexible and customizable you’ve found D4H, and we’re especially proud to hear your praise for our customer support team! Thanks for your feedback on feature updates too, this input really helps shape our improvements. ### 3. D4H for Local Mountain Rescue / SAR Team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about D4H?** Super fast customer support when needed. Easy to manage and allows appropriate user levels for needs. Good UI and APP options for users. **What do you dislike about D4H?** Sometime suggestions are taken on and said will add to list, but slow progress to see updates on these. Would be good for more customisation options both within reports and oncall reporting as well as completing drafts for those who didnt respond to events having to be manually updated on each individual event. **What problems is D4H solving and how is that benefiting you?** SMS to those on call for ongoing incidents in clear way to manage. Management of equipment and reporting checks required. System of users booking on and off call for simple management of callout via sms. Management of groups and qualifications Simple GUI and user friendly application **Official Response from Amy Brennan:** > Thank you for taking the time to share your feedback and for highlighting the strengths of D4H! We're delighted to know these aspects are making a positive impact on your local mountain rescue team's operations. We appreciate your comments on the pace of updates too. Each feature request we receive is guided by a complexity vs. demand assessment to ensure that we're prioritizing updates that benefit the widest range of our users. We keep tracking every suggestion, so you can always reach out to help@d4h.com for updates on specific features. Our help desk can let you know whether a feature is currently planned, remains under consideration, or if there might be another way to achieve what you're looking to do. ### 4. Incident Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2025 **What do you like best about D4H?** This is a platform that is largely intuitive and can be used ranging from very basic ways to very complex ways depending on the need. The cost to benefit ratio for this one is off the charts. I have not seen other solutions in this space that can do this much, keep it easy to use and keep it at this price point. I question if any are doing it this well at any price point. Every person I have interacted with at D4H has been great. They are easy to work with, passionate about the solution and those it serves, and take feedback seriously. **What do you dislike about D4H?** I always want more from software we use. Nothing is perfect and software is never "done". While there are odds and ends features that aren't there today that I want to see, it's positive that D4H listens and that new things are rolling out all the time. I honestly can't say anything rises to the level of "dislike". **What problems is D4H solving and how is that benefiting you?** We use the platform for incident response and high level joint operations for special events. Condensing the benefits down to concepts I would say consistency and clarity is what it is delivering for us. We can clearly see what is going on and by use of this software we have created consistency with processes and documentation that reduce risk. That documentation is also vastly more robust than in the past. If we need to look back and review incidents we know where everything we need is located. **Official Response from Amy Brennan:** > What a fantastic review, thank you so much! We're thrilled to hear that you find D4H intuitive, versatile, and cost-effective. ### 5. The Ultimate Solution for Seamless, Customizable, and Versatile Incident Management in Healthcare **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher K. | Division A Incident Management Team - MEDL, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2024 **What do you like best about D4H?** At our healthcare system, we couldn't be more impressed with D4H Incident Management Suite. From the very beginning, the implementation process was seamless, thanks to their immaculate customer service. The team's expertise ensured that our transition to the platform was smooth and efficient, exceeding our expectations every step of the way. One of the standout features of D4H is the remarkable customizability of the software. Whether it's adjusting forms, updating status boards, or creating custom workflows, the ability to make real-time changes on the fly has been a game-changer for our operations. Despite its powerful features, the platform is incredibly easy to pick up, even for new staff who have never used an online-based incident management or critical event suite before. Training time has been minimal, and the intuitive interface allows team members to dive right into managing incidents with confidence. Beyond its primary use in incident management, our staff has been thrilled with the suite's versatility. We've repurposed it for regulatory surveys, safety meetings, and ensuring compliance with state high reliability organization standards in healthcare. The flexibility D4H offers makes it a valuable tool across multiple aspects of our operations. Overall, we couldn't be happier with the D4H Incident Management Suite. It's become an indispensable part of our workflow, improving our incident management capabilities while also enhancing our broader organizational processes. **What do you dislike about D4H?** While our experience with D4H Incident Management Suite has been overwhelmingly positive, there are a few minor areas that could be improved. That said, it's worth noting that most of the suggestions or changes we've proposed have already been acknowledged by the D4H team and are either in their development workflow or slated for future updates. Their responsiveness to feedback is truly commendable. For the few features we need immediately, we’ve managed to find effective workarounds, but it would be ideal to have these built into the system natively. The team has been proactive in providing solutions and ensuring that our needs are met while we await the updates. Overall, these are small considerations in the grand scheme of things, and we appreciate the fact that D4H continually evolves and adapts to user feedback. We’re confident that the platform will continue to improve in the future. **What problems is D4H solving and how is that benefiting you?** D4H is solving several critical problems for our healthcare system, particularly around incident management and operational coordination. One of the main challenges we faced was streamlining the management of complex incidents in real time, and D4H's suite offers an intuitive platform to coordinate, track, and document everything efficiently. It has greatly improved our ability to manage critical events, allowing us to keep teams aligned, quickly adjust workflows, and ensure that all necessary information is easily accessible. The platform’s customizability also resolves the issue of rigid software that doesn’t adapt to evolving needs. With D4H, we can make real-time changes to forms, status boards, and workflows, which is a huge benefit in dynamic environments. Additionally, the ease of use for new staff, combined with its alternative uses such as regulatory surveys and safety meetings, means we’re also getting value beyond just incident management. The ability to meet state high reliability organization standards has been a significant advantage as well. In short, D4H is benefiting us by enhancing our efficiency, improving communication, and ensuring compliance across various operational areas. It’s become an indispensable tool that supports both day-to-day operations and emergency preparedness. **Official Response from Amy Brennan:** > Thanks for the incredible review, Christopher! We're thrilled that D4H is making a positive impact on your healthcare system. We appreciate your feedback and will continue working to make D4H even better. ### 6. D4H works great for our recordkeeping. **Rating:** 5.0/5.0 stars **Reviewed by:** Mike M. | Instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about D4H?** Categorization of inventory is helpful and the program is easy to use. Customer service is excellent. Support is fast and responsive. **What do you dislike about D4H?** You must teach other users to actually use the program. **What problems is D4H solving and how is that benefiting you?** D4H is allowing us to keep records that are easy to turn into reports. This allows us to use our past history to better plan. The inventory management is extremely helpful. **Official Response from Amy Brennan:** > Thank you so much, Mike! ### 7. D4H Game Changer for OEM! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2024 **What do you like best about D4H?** I've had the opportunity to use D4H Incident Management for our organization's emergency response needs, and I can confidently say it's been a game-changer. From the start, the user interface is intuitive and easy to navigate, making it simple for our team to get up to speed quickly. The comprehensive features allow us to manage incidents effectively—from real-time situation reporting to detailed resource tracking. The ability to customize forms and workflows tailored to our specific needs has streamlined our processes significantly. One of the standout features is the seamless integration with other tools we already use such as GIS layers. This has helped us centralize our operations and improve communication across teams. The mobile app is also useful enabling our responders to access critical information and report incidents on the go. Moreover, the support from the D4H team has been exceptional. They are always ready to assist with any questions and provide training resources that have been incredibly helpful. Overall, D4H Incident Management has enhanced our incident response capabilities and given us peace of mind knowing we have a reliable system in place. I highly recommend it to any organization looking to improve their emergency management processes! **What do you dislike about D4H?** One feature which I hear in in the pipeline is to have "Public Surveys" Once that get release it will be the perfect software, **What problems is D4H solving and how is that benefiting you?** SIngle applicaton for our our information and data. **Official Response from Amy Brennan:** > Thanks for the fantastic review! It's great to hear that D4H a game-changer for your OEM. We hear you on the "Public Surveys" feature! 😉 Stay tuned for updates. ### 8. Excellent Product **Rating:** 5.0/5.0 stars **Reviewed by:** Lyndsey D. | Search Planner and Trustee, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about D4H?** Ease of use. D4H holds a lot of information and the ease of accessibility to this is phenomenal. This has to be the easiest package I've ever worked with. Added to this, the Customer Support is very good with issues resolved within a very short time span. This is always a huge positive for me. **What do you dislike about D4H?** People adding in Reminders for me to get tasks done ! **What problems is D4H solving and how is that benefiting you?** In the event of a call-out, we can immediately see who's on call and get boots on the ground and assets in the air and water within a couple of hours - allowing for travel. **Official Response from Amy Brennan:** > Thank you for your fantastic feedback Lyndsey! We're glad you find D4H easy to use and that it helps streamline your response efforts. It's also great to hear our customer support has been a positive experience for you. Hopefully those pesky task reminders are helping keep things on track! ### 9. Emergency Management simplified **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about D4H?** D4H allowed us to easily and simply digitise our incident management process with easy to use forms, reporting and online and up to date access! The customer support team are top notch with responses and solutions received quickly after submissions! **What do you dislike about D4H?** As with any platform, there is a learning curve with implementation but once over that it's very user friendly **What problems is D4H solving and how is that benefiting you?** D4H allows us to manage an incident as small as a injured hiker with three people up to a multi-day missing person search with up to 50 or more people involved. The platform is online giving up to date information and live updates to everyone who needs them **Official Response from Amy Brennan:** > Thank you for your kind words! We're delighted that D4H has simplified your emergency management process and that our customer support team has been helpful. ### 10. Amazing program & support staff **Rating:** 5.0/5.0 stars **Reviewed by:** Robyn K. | Access to Water Program Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2024 **What do you like best about D4H?** It is such an easy and customizable program to use, and the staff at D4H is super hands on to help walk yo uthrough any of the qustions that you have. **What do you dislike about D4H?** I dont really see downsides. I think that being able to discuss requests for new features, and how D4H staff listens to those requests, fill the gaps very well. **What problems is D4H solving and how is that benefiting you?** I work for a HUSAR team and D4H helps keep our members informed, their information / qualifcations / roles & training all tracked, as well as using the incident management platform to support our response to any disaster we are involved in. **Official Response from Amy Brennan:** > That's awesome to hear, Robyn! We're so glad D4H is proving to be such a valuable tool for your HUSAR team. It's fantastic that you find it easy to use. We're always happy to hear suggestions for new features, so please keep those coming! Thanks again for the great review. ### 11. A comprehensive review of D4H **Rating:** 5.0/5.0 stars **Reviewed by:** Shreyash G. | Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2024 **What do you like best about D4H?** My overall experience with D4H has been highly positive. The platform provides various tools that can enhance the decision making capabilities. The user interface is very intuitive. Their customer support team are quick responsive. **What do you dislike about D4H?** There are some isssues in flexibility. They can work upon it in order to provide better customer experience. **What problems is D4H solving and how is that benefiting you?** It offers the Real-time reporting feature that helps in effective response planning, saving both time and effort. **Official Response from Amy Brennan:** > Thank you for your positive review! We're glad to hear that you find our platform intuitive and that our customer support team has been quick and responsive. Customizability and ease of use are our top priorities, so we'll take your feedback into account. ### 12. Very effective for emergency situations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2024 **What do you like best about D4H?** D4H has helped us in managing our emergency situations. It is very easy to use, and help our teams have clear visibility of the issues. The implementation is super easy, and their customer support team ensures that the customer has no problems while implementing. The vast variety of features it has really impressed our teams. It has customiable forms, status boards and custom work flows. We use the features like incident management, regulatory surveys and safety meetings quite often. **What do you dislike about D4H?** Nothing as such. There just can be few features that can be added. The data management and integratin services can be improved. **What problems is D4H solving and how is that benefiting you?** It helps us by providing support in incident management and operational coordination. **Official Response from Amy Brennan:** > Thank you! We're glad D4H is effective for your emergency management, easy to use, and our support was helpful. We appreciate your feedback on integrations and are glad you're finding value in D4H's features. ### 13. Very easy to use, gathers a whole range of information **Rating:** 4.0/5.0 stars **Reviewed by:** Cathal N. | Database Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2024 **What do you like best about D4H?** Easy to Use Good reports Well designed areas that can help my workflow Customer Support is top class! **What do you dislike about D4H?** Equipment area is a bit complex Some areas repeat themselves when filling out incident report **What problems is D4H solving and how is that benefiting you?** Keeping all the information in one area and it allows me to design reports and make decisions seemlessly **Official Response from Amy Brennan:** > Thanks for the great review, Cathal! We're happy to hear D4H is working well for you, especially the ease of use and customer support. We appreciate your feedback on the equipment area and incident reports. We're always working to improve D4H, and we'll keep your suggestions in mind as we continue to develop the platform. Thanks again for your support! ## D4H Discussions - [What is D4H used for?](https://www.g2.com/discussions/what-is-d4h-used-for) - 1 comment - [View D4H pricing details and edition comparison](https://www.g2.com/products/d4h/reviews?filters%5Bsentiment_snippet%5D=1101030&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+18%3A41%3A35+-0500&secure%5Bsession_id%5D=53773607-0c45-4a82-94ed-39fb42522744&secure%5Btoken%5D=822621b93bd5c24b82bd36dc6395fc65ac235f16dd08584640df3a2114382d11&format=llm_user) ## D4H Features **Additional Functionality** - Interaction Tracking - Geolocation - Two-Way Communication - Scenario Planning - Generative AI - Incident Management - SMS Messaging - Activity Dashboard - Real-Time Notifications - Chat/Messaging - Multi-Language Alerts - Reporting/Analytics - Templates - Mobile Access - Campus Notifications - Mobile Alerts - User Management - Contact Management - Email Alerts - Access Controls/Permissions - Event Triggered Actions - Mass Notifications - Scheduling - Reminders - Contact Database - Real-Time Monitoring - API - AI Copilot - Risk Alerts - Third-Party Integrations - Multi-Channel Communication - Communication Management - Push Notifications **Additional Functionality** - AI Copilot - Tactical View - Search/Filter - Email Management - Document Management - Inspection Management - Sensor Data - Attendance Management - Barcode Recognition - Employee Management - For First Responders - Status Tracking - Incident Response Checklists - Geographic Maps - Generative AI - Multi-Location - Equipment Tracking - Reporting/Analytics - Pictometry Imagery - Reporting & Statistics - Records Management - Communication Management - Real-Time Notifications - API - In-Vehicle Navigation - Inventory Management - Customizable Forms - User Management - Access Controls/Permissions - Alerts/Notifications - Facility Management - Incident Management - Compliance Management - Event Calendar - Maintenance Scheduling - Scheduling - Activity Tracking - Training Management **Emergency Planning** - Scenario Planning - Automated Workflows - Auditing & Compliance **Prevention & Preparation** - Scenario Planning - Document Database - Equipment Management - Threat Monitoring **Emergency Management** - Mass Alerts and Notifications - Threat Monitoring - Geolocation - Integrated Response - Crisis Communication - Post-Event Analysis **Response** - Mass Alerts and Notifications - Geolocation - Automated Workflows - Incident Dashboard - Third-Party Data Mining - Collaboration Tools **Recovery** - Auditing & Compliance - Incident Mapping - Post-Event Analysis - Cost Management - Document Sharing ## Top D4H Alternatives - [DisasterLAN](https://www.g2.com/products/disasterlan/reviews) - 4.6/5.0 (19 reviews) - [Everbridge 360 (Critical Event Management)](https://www.g2.com/products/everbridge-360-critical-event-management/reviews) - 4.5/5.0 (361 reviews) - [AlertMedia](https://www.g2.com/products/alertmedia/reviews) - 4.7/5.0 (567 reviews)