Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Really Helpful in Gathering Info About Companies"
4.5/5
What do you like best about D&B Connect?

We are always interested in info such as company size and revenue Review collected by and hosted on G2.com.

What do you dislike about D&B Connect?

Usually can find most companies, even small ones. Hope the data is accurate. Review collected by and hosted on G2.com.

CA
Cody A.
Outside Sales Rep
Small-Business (50 or fewer emp.)
"Optimizing your leads"
4/5
What do you like best about D&B Connect?

I love how D&B’s workbench allows you to check your leads thorough their database to check quality and if needed you can buy more leads in any industry as long as you know how to segment your audience. Review collected by and hosted on G2.com.

What do you dislike about D&B Connect?

I dislike that the leads accuracy is about a 80%. Most of the phone numbers you get will be company exclusive and not direct lines. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad
AT
Verified User in Transportation/Trucking/Railroad
Enterprise (> 1000 emp.)
"My experience has been great"
4.5/5
What do you like best about D&B Connect?

My onboarding specialist was knowledgable and helpful. He answered questions quickly and would check in to make sure we were progressing Review collected by and hosted on G2.com.

What do you dislike about D&B Connect?

It was not clear how often it runs, so we needed to get clarification on that a couple of times Review collected by and hosted on G2.com.

Larry K.
LK
Larry K.
Founder
Small-Business (50 or fewer emp.)
"20% of data is out of date, sales team employs deceptive, high pressure sales tactics "
0/5
What do you like best about D&B Connect?

i didn't like anything about D&B workbench data optimizer.

the data had a 20% bounce rate.

the sales person secretly signed me up for an annual subscription even though all i bought was a 1-time list export. Review collected by and hosted on G2.com.

What do you dislike about D&B Connect?

the price is 2-5x higher than other list vendors

when you buy a list, they secretly sign you up with a recurring subscription without ever discussing it previously. sales people employ incredibly deceptive tactics.

the data is pretty bad. incredibly, about a 1/5th of the emails bounced! Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain
UL
Verified User in Logistics and Supply Chain
Enterprise (> 1000 emp.)
"D&B Optimizer Review"
5/5
What do you like best about D&B Connect?

D&B Optimizer has made my process much quicker to verify business information and open time to spend with customers and less time searching for company information. Review collected by and hosted on G2.com.

What do you dislike about D&B Connect?

D&B Optimizer has broken a couple of times, but when it is working, its great. Review collected by and hosted on G2.com.

KR
Ken R.
President
Small-Business (50 or fewer emp.)
"Don't use Hoovers...Bad info, out of date and not correct!"
0/5
What do you like best about D&B Connect?

Nothing ...Contract auto renews which is the only way they can get renewals! DnB very difficult to work with, and they don't care. Do not sign up for this product! Don't sign contract with auto renewal. Review collected by and hosted on G2.com.

What do you dislike about D&B Connect?

Very poor support, incorrect information. Total waste of money. Review collected by and hosted on G2.com.

Response from John Kolakowski of D&B Connect

Ken,

Thank you for taking the time to comment. It's difficult to learn about a customer having a less-than-positive experience with both the company and one of our solutions.

I'd like to use this opportunity to see if there is a chance to turn this situation around.

I've included my contact information below and also sent you an offline email. Please contact me at your convenience so we can discuss the situation and how I can help to resolve it to your satisfaction.

Again, I apologize for the less-than-satisfactory experience and I look forward to hearing from you.

Regards,

John Kolakowski

Director, Global Customer Marketing

EM: kolakowskij@dnb.com

Tel: 781.672.9283

Verified User in Financial Services
UF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"Verifying company information"
4.5/5
What do you like best about D&B Connect?

It is categorized well for us to find the info we need. Review collected by and hosted on G2.com.

What do you dislike about D&B Connect?

Not always up to date information on revenue, address, etc. Review collected by and hosted on G2.com.

Kristin B.
KB
Kristin B.
Marketing Operations Manager
Mid-Market (51-1000 emp.)
"Fantastic product, Superior service "
4.5/5
What do you like best about D&B Connect?

The thing that separates companies from one another, is how well they treat their clients. Throughout our journey with Lattice thus far they have been with us every step of the way, regardless of how big or small the issue, specially when building out our models. Working with them feels more like a partnership. Review collected by and hosted on G2.com.

What do you dislike about D&B Connect?

With every product there are ups and downs. Starting out using Lattice, I would say there was a small learning curve for me in terms of understanding and navigating the platform. Review collected by and hosted on G2.com.

Donald M.
DM
Donald M.
Global CRM Business Analyst
Information Technology and Services
Enterprise (> 1000 emp.)
"Global CRM Business ANalyst"
4.5/5
What do you like best about D&B Connect?

IT so helps with making sure that we are getting the correct data points and contact information. Review collected by and hosted on G2.com.

What do you dislike about D&B Connect?

There are times that the company name at a location is that of the parent company (or a different format), but the location that is presented is not being listed. For example is ABC Zipper Inc was at the location there would be an ABC Zipper Inc, board of trustees. Also the contacts at times are dated. Review collected by and hosted on G2.com.

Danielle S.
DS
Danielle S.
Sales Director
Information Technology and Services
Mid-Market (51-1000 emp.)
"Marketing Operations "
4.5/5
What do you like best about D&B Connect?

I like the customer dashboard. Ease of setup Review collected by and hosted on G2.com.

What do you dislike about D&B Connect?

More financial institutions info. Would love alerts Review collected by and hosted on G2.com.