ED
Emily D.
Regional Recruiter
Mid-Market (51-1000 emp.)
"Always helpful and always resolve all my issues"
4.5/5
Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

They helped me set up log information for the computer Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

How quick they are to resolve my issues. Review collected by and hosted on G2.com.

Response from Scott Kube of Cygnus Systems Inc. IT...
Edit edit

Thanks Emily. Good to hear how pleased you are with our service.

AM
Amy M.
Client Liaison Specialist
Small-Business (50 or fewer emp.)
"RDS' Review - A Majors"
4.5/5
Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

A company-wide switch over to Cygnus Systems after our internal IT operator left the company. They took over ALL of our systems. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

While it has been a struggle getting everything working smoothly, I appreciate the constant contact that Cygnus keeps with it's customers. Review collected by and hosted on G2.com.

WK
Wendy K.
Database Integrity Mgr.
Small-Business (50 or fewer emp.)
"All techs that I have dealt with are very patient and knowledgeable."
5/5
Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

They upgraded my system from Windows 7 to WIndows ahead of schedule because of the problems that I was having. They also helped me to be able to use OWA since we weren't on Office 365 yet. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

Their patience with questions that may make sense to most but being able to understand why things are happening the way they are. Review collected by and hosted on G2.com.

Response from Scott Kube of Cygnus Systems Inc. IT...
Edit edit

Thanks Wendy, for acknowledging how patient and knowledgeable the support team has been for you.

KD
Kathryn D.
Inside Sales Representative
Mid-Market (51-1000 emp.)
"I have had good response and follow through with Ivan"
4/5
Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

Cygnus was beneficial during my onboarding with Mopec. We added software and checking systems. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

I like their response timing best. A Cygnus employee will call you minutes after you email the issue. Review collected by and hosted on G2.com.

Verified User in Machinery
GM
Verified User in Machinery
Mid-Market (51-1000 emp.)
"My Cygnus Experience"
4.5/5
Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

Cygnus got my home computer connected to my work server so that I didn't have to bring my laptop home with me every night. It made working remotely, at a moment's notice, easy and allowed me to keep up with my workload. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

Quick access to customer service. They get in and fix my issues quickly and let me move on with my day. Not an overabundance of small talk unless I initiate it. They understand that I am there to fix a problem, not talk about what I am doing next weekend Review collected by and hosted on G2.com.

Response from Scott Kube of Cygnus Systems Inc. IT...
Edit edit

Thanks. Happy that we've made working from home easier for you.

SA
Susan A.
Account Executive
Small-Business (50 or fewer emp.)
"Super Helpful"
5/5
Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

Had the blue screen of death on my laptop, I thought it was done. Gerry was able to get it back up and running in no time.

Cygnus is super responsive and quick to solve problems Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

Quick response time and the knowledge of the staff Review collected by and hosted on G2.com.

Response from Scott Kube of Cygnus Systems Inc. IT...
Edit edit

Thanks Susan. We're pleased that find our service so responsive and helpful.

SS
Stephanie S.
Client Liaison Specialist
Small-Business (50 or fewer emp.)
"Wonderful"
4.5/5
Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

My company hired Cygnus to covert our system to Microsoft 365 and get rid of our towers. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

They have 24-hour service, and they always respond promptly. Review collected by and hosted on G2.com.

Response from Scott Kube of Cygnus Systems Inc. IT...
Edit edit

Thank you, Stephanie. We are pleased that you like our 24-hour service.

TP
Teri P.
Account Manager
Small-Business (50 or fewer emp.)
"IT Support"
5/5
Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

I have had issues with VoiceMails/Telephone Issues/Computer Issues Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

They always follow up with you and will continue to do so until your problems or issues have been resolved. Review collected by and hosted on G2.com.

Response from Scott Kube of Cygnus Systems Inc. IT...
Edit edit

Thanks Teri. Glad to have been so helpful to you on both your computer and telephone issues.

Verified User in Legal Services
PL
Verified User in Legal Services
Small-Business (50 or fewer emp.)
"Quick reliable assistance"
5/5
Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

When setting up my remote laptop, Kyle was able to resolve the issue quickly. The fact that I was able to connect with him again once I got to the office to ensure I was setup was a plus, usually you have to speak to someone different and get them up to speed on the issue. Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

Customer service-like I mentioned previously, being able to connect with the same individual regarding my issue helped with any frustration. Review collected by and hosted on G2.com.

Response from Scott Kube of Cygnus Systems Inc. IT...
Edit edit

Thank you. We are delighted that you find our service quick and reliable.

JA
James A.
@
Mid-Market (51-1000 emp.)
"great service, reps pleasant are easy to work with"
5/5
Describe the project or task Cygnus Systems Inc. IT Solutions helped with:

Email issues on multiple occasions Review collected by and hosted on G2.com.

What do you like best about Cygnus Systems Inc. IT Solutions?

The 24-hour service, I work the night shift, and I've called late several times, and they respond within 15minutes. Awesome service Review collected by and hosted on G2.com.