--- title: Cygnus Systems Inc. IT Solutions Reviews meta_title: 'Cygnus Systems Inc. IT Solutions Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 59 reviews by the users' company size, role or industry to find out how Cygnus Systems Inc. IT Solutions works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 59 scale: '5' date_modified: '2026-08-10' parent_category: name: Professional Services url: https://www.g2.com/categories/professional-services-bd3033f2-37d6-456f-88bb-632ef5fc83f5 --- # Cygnus Systems Inc. IT Solutions Reviews **Vendor:** Cygnus Systems **Category:** [Managed IT Services Providers](https://www.g2.com/categories/managed-it-services) **Average Rating:** 4.4/5.0 **Total Reviews:** 59 ## About Cygnus Systems Inc. IT Solutions Cygnus Systems helps small and mid-sized companies plan, implement, and support their IT and Voice systems. With an offering that includes: IT support, cyber security, wireless networking, hosted phone systems, cloud and on-premise computing, desktop support, structured cabling, and more, Cygnus is your one stop for business IT infrastructure. ## Cygnus Systems Inc. IT Solutions Reviews ### 1. It's frustrating that most people at Cygnus don't have Apple/Mac knowledge **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** Most of my issues have been for accessing our systems while working remotely or problems connecting to our printers. For others in the office, it is usually a quick fix; however, because I have a Mac laptop, I'm generally on the phone with Cygnus for multiple sessions before the issue gets resolved. **What do you like best about Cygnus Systems Inc. IT Solutions?** I do like that they usually get ahold of you within the hour of sending along an issue. And everyone there is super nice and I know they're doing everything they can to resolve issues. **What do you dislike about Cygnus Systems Inc. IT Solutions?** As I've said, I dislike that every person I've talked to admits that they don't have a lot of knowledge when it comes to Apple products. I know I'm not the only person at the office with a Mac, so I would hope that at least one person there could help me. In the last few months I haven't even reached out to Cygnus when I've had issues, I've gone to someone in our Engineering department. **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** I actually haven't used Cygnus recently because it's taken so long to get issues resolved in the past. I'm sure it's very beneficial for others in the office, but I haven't had a similar experience. **Official Response from Scott Kube:** > I can assure that we have people on the team that use Apple/Mac's and can help you. Would you please email me at scottk@CygnusSystems.com, so we can help you? ### 2. Helpful but sometimes slow to respond **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** Usually connecting my computer to other devices and helping speed up some of the applications on my computer **What do you like best about Cygnus Systems Inc. IT Solutions?** They can take over my computer and fix it when we get in contact **What do you dislike about Cygnus Systems Inc. IT Solutions?** It sometimes takes time for them to call me back **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** They don't physically have to be in the office which is very nice but also are here a couple days if we need them in person **Official Response from Scott Kube:** > As a fully managed IT support client, you can let us know if it's an emergency. We have several ticket classifications. Perhaps one or more of your tickets were categorized incorrectly. I'd be happy to look at the tickets you submitted. Feel free to email me at scottk@CygnusSystems.com. Thanks. ### 3. Attorney **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2022 **Describe the project or task Cygnus Systems Inc. IT Solutions helped with:** VPN connection issues; faulty monitors, HDMI cable; printer connection **What do you like best about Cygnus Systems Inc. IT Solutions?** It's helpful that someone is onsight. Quick response times **What do you dislike about Cygnus Systems Inc. IT Solutions?** Connection to VPN fails regularly; multiple attempts at fixing issues - SOME employees are not invested in fully resolving issues **What problems is Cygnus Systems Inc. IT Solutions solving and how is that benefiting you?** Ability to continue working effectively whether in office or remotely, but problems persist ## Cygnus Systems Inc. IT Solutions Discussions - [What is Cygnus Systems Inc. IT Solutions used for?](https://www.g2.com/discussions/what-is-cygnus-systems-inc-it-solutions-used-for) - [View Cygnus Systems Inc. IT Solutions pricing details and edition comparison](https://www.g2.com/products/cygnus-systems-inc-it-solutions/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+03%3A08%3A36+-0500&secure%5Bsession_id%5D=e72f513d-54e0-485b-9d46-14d4369d7379&secure%5Btoken%5D=9f00f79f5fae9142566f504bcc38688b666f8acf0641c5e8b978f7998f83f6ec&format=llm_user) ## Cygnus Systems Inc. IT Solutions Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Cygnus Systems Inc. IT Solutions Alternatives - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (184 reviews) - [Magna5](https://www.g2.com/products/magna5/reviews) - 4.6/5.0 (66 reviews) - [Cortavo](https://www.g2.com/products/cortavo/reviews) - 4.7/5.0 (59 reviews)