The export to Excel, the practicality of analyzing the monitoring operations and gaining understanding, the easy access, option to edit the forms, your records. Review collected by and hosted on G2.com.

The power by Dante has not been working very well lately, as it presents errors. The error can be analyzed for resolution. A notification system could be created to remind to access Cyf every day. Review collected by and hosted on G2.com.

CYF helps a lot in the process of evaluating quality, making the process easier when evaluating and applying assessments, as everything is quite explanatory and didactic in the material. Review collected by and hosted on G2.com.

The way to register operators and search for evaluations Review collected by and hosted on G2.com.

The CYF-quality tool is extremely practical, very educational, and intuitive. It facilitates the monitoring and management of the team's results and allows us continuous tracking of the results that are stored within the tool itself, thus creating a database capable of providing information for the construction of continuous improvement projects with a graphical view of the indices evaluated over a determined period. Within the platform, it is also possible to insert any form/tabulation/evaluation criteria, and the tool automatically calculates the score assigned to the sample being evaluated, respecting the standards that were entered for each monitoring form. Review collected by and hosted on G2.com.

What bothers me about the tool, I believe, is something much more internal, that is, standardized by the company that hired the services of CYF-quality. When launching the evaluations carried out by our internal quality sector, the scores are available for viewing and consultation by any manager who has supervisor access to the tool, and there is no specific filter to limit the consultation by team. For example, the operation has 100 employees to be evaluated, but under my structure, I only have 15 of them. In my view, it is not possible to filter only the results of this specific group of 15 people; I have the view of all 100, which makes the monitoring a bit inconvenient. But I repeat, I believe it is an internal opportunity of the standards that the company contracting CYF-Quality has established. Review collected by and hosted on G2.com.

The CYF platform is indispensable when it comes to monitoring the quality of services provided by call center companies. It has a positive impact on the company due to its ease of implementation and easy handling to be applied within the routine and integrating with other tools for data collection, as well as promoting excellence in customer support service. It also offers several resources that can assist in audits, with a meticulous approach to analyzing the interaction between those involved in the process (monitors and operators). It allows us access to data that provides a view of the operators' performance and is easily accessible. I use the tool frequently. Customer support is relatively satisfactory. Review collected by and hosted on G2.com.

The CYF tool has great potential, but there are points that can be improved, particularly regarding customer support, highlighting the need for a faster response to meet users' needs, as when there is any intermittence on the platform, the return and resolution time is usually long, which impacts the delivery of daily demands. Another point is that when the page is reloaded, the timer resets and the data filled in each question field is deleted, requiring the same process to be repeated, taking more time to complete the audit. Review collected by and hosted on G2.com.

CYF is very interactive and practical, especially regarding the forms for description and scoring of services and also for monitoring employee quality. It is easy to handle, in addition to adapting to the company I am part of. As I conduct quality monitoring, it allows us to analyze services quickly and adjustably to the monitoring needs of companies. Review collected by and hosted on G2.com.

The part I find least practical is that after we choose the services to conduct the monitoring, it is necessary to download the services and enter them one by one. Another point is that when we enter a service and if it is recorded with incorrect data, the system does not allow us to edit it; we have to delete and re-enter it. Review collected by and hosted on G2.com.

Best existing tool for quality management Review collected by and hosted on G2.com.

no problems the tool has great functionality. Review collected by and hosted on G2.com.

The CYF tool is a great ally for tracking, signaling, and monitoring the evolution of results, assisting and facilitating management. Review collected by and hosted on G2.com.

I would only improve the number of fields and information, making it more intuitive, facilitating handling for those who are using it for the first time. Review collected by and hosted on G2.com.

Ease of monitoring, so that we perform any monitoring Review collected by and hosted on G2.com.

Create rules together with cyf, as they do not allow Review collected by and hosted on G2.com.

The system has a simple and practical handling, it is easy to locate the information I want to view and also has reports that meet my needs. Review collected by and hosted on G2.com.

I would like the offenders' reports to be viewable by operator and not in general. For example: where a particular employee is being flagged/marked down more. Review collected by and hosted on G2.com.

Ease of data export, which facilitates the creation of insights quickly and practically, leading me to use it a lot in my daily routine. Review collected by and hosted on G2.com.

The instability when there are updates to the tool makes it difficult to use without prior notice, however, the support helps us. Review collected by and hosted on G2.com.