In addition to the ease of access to the platform and dynamics within the initial vision, the platform offers a complete schedule on the quality reports and forms we need to use in our daily activities. Furthermore, the new report dynamics present in the evaluation tab have provided a simpler view to understand and verify each available topic in the operation, which is essential for those who are still learning about the platform and want to understand how the reports work, complete topics, etc. The updates are essential for improvement and the didactics also help a lot, in addition to the tools that are very comprehensive for everyday use. Review collected by and hosted on G2.com.

As mentioned, updates are essential, but unfortunately, along with them, we have some problems in pulling reports and having them come in an assertive and complete manner. Unfortunately, we need to contact CYF to obtain the content or clear up doubts, which are always resolved in a complete and very didactic way. The servers cause discomfort in terms of quality, which ends up being disruptive because the changes create confusion for some monitors and in identifying the hierarchy of each supervisor, as most of the time, they freeze or do not provide the data completely due to the delay in retrieving this data. Review collected by and hosted on G2.com.

The possibility of always consulting the old tutoring sessions, of being able to edit or return to the tutoring sessions that were pending evaluation. Review collected by and hosted on G2.com.

The platform often experiences slowness, requiring the page to be refreshed multiple times. Additionally, although it is possible to view the results of past monitoring sessions, it could be more intuitive and smoother, as it is quite hidden. Review collected by and hosted on G2.com.

The practicality of conducting the tutoring sessions. Review collected by and hosted on G2.com.

So far, Cyf Quality serves well. Review collected by and hosted on G2.com.

The ease of creating evaluation sheets, along with all the dynamics and finally, better visualization of the data generated in the evaluations. Cyf is a great tool for analysis and interpretation of results. As a quality agent, my work greatly depends on cyf for noting any irregularities I observe in the service, as well as using it to signal the operator. Review collected by and hosted on G2.com.

What I don't like is when the system becomes inoperative or outdated. Lately, this type of situation has been quite frequent. I believe it is a point of attention to improve. Review collected by and hosted on G2.com.

It is an innovation of CYF to provide various reports that assist in processes and decision-making, with the aim of following up on evaluative processes. One of the main steps is to develop a plan to guide and optimize time, as they need to complete various daily tasks and do not always have time to conduct the evaluation properly. With them, we can review opportunities and thus verify if they are achieving the objectives and if they are being developed constructively, that is, to help overcome their difficulties. Review collected by and hosted on G2.com.

I believe the layout can be adjusted to something more dynamic and with easier access to the reports. Thus, we must understand that it is important for the professional to be aware of their responsibility in the guidance process and help them achieve the expected results. Review collected by and hosted on G2.com.

Through the CYF tool, we can precisely identify where our team encounters difficulties in understanding the processes. With this information, we can act effectively to correct failures and improve performance. This detailed analysis allows for more targeted interventions and quick solutions. Thus, we ensure a continuous process of improvement and operational efficiency. Review collected by and hosted on G2.com.

The overview of all the company's monitoring makes the environment a bit cluttered, making it difficult to specifically track our team's performance on a daily basis. This information overload can lead to a loss of focus on the team's priorities. To improve, it would be ideal to have more targeted filtering. This way, we can monitor our team more effectively and efficiently. Review collected by and hosted on G2.com.

CYF Quality presents a promising proposal, but it lacks refinement in some aspects. Although it offers a range of useful features, the user interface could be more intuitive for a better navigation experience. Additionally, the system's stability needs to be improved, as I encountered some glitches during use. With adjustments focused on usability and bug fixes, CYF Quality has the potential to stand out as a valuable tool in its niche. Review collected by and hosted on G2.com.

CYF Quality did not meet my expectations due to its complex and unfriendly interface. I encountered difficulties navigating the system and some features were unclear. Additionally, the software's stability was lacking, with frequent failures during use. I expected a more fluid and intuitive experience. In summary, CYF Quality lacks usability and reliability, making it an unsatisfactory choice for my needs. Review collected by and hosted on G2.com.

A sensational tool for conducting and tracking monitoring sessions, we have all the information we need to work in our daily routine, everything simply explanatory and easy to understand. I have no difficulty in conducting the monitoring sessions, and each option available for scoring is in accordance with the service, where we can add additional information for each session. The analyst has a great understanding when viewing the recorded sessions and scores, and also has no difficulty in understanding the information and scores recorded... Just by looking, one understands the scoring when present and the additional information. Review collected by and hosted on G2.com.

Being very honest, so far I haven't found any disadvantages in accessing CYF. Everything I need is available for use. Of course, I will continue using it, and when I find any point for improvement, I will point it out because, so far, everything I need is delivered. I have nothing to report that hasn't been delivered up to now... I have always been successful in the launched monitoring sessions, and the analyst has always had the proper understanding and normally understands what CYF represents and delivers. I continue using the tool, and in case of improvement, it's always good to inform to make changes, but so far, no issues with CYF. Review collected by and hosted on G2.com.

What I find most useful about the cyf quality is being able to create multiple directories for different types of monitoring, allowing for various diagnostics. An advantage is being able to edit/update these directories (monitoring records) based on the need to create diagnostics. As a quality monitor, I use the platform to log the monitoring conducted via voice/chat and I find the platform very intuitive for logging the monitoring and searching for conducted monitoring, and also the ability to generate an Excel file filtering by record, date, and analyst with the logged monitoring is very good for control. Review collected by and hosted on G2.com.

The main disadvantages I perceive when using the tool daily as a quality monitor are: with the new update, it is necessary to justify the reason for deleting the monitoring, the page takes a long time to load, there is a delay and difficulty in extracting databases because it always takes a long time and errors occur, bugs occur when finalizing the monitoring, resulting in an error and requiring the monitoring to be launched again, generating rework. Within the database, when clicking on the book, sometimes the text input section does not load, and it is necessary to refresh the page and fill everything out again. Besides these points, improving the spell checker would be a good idea. Review collected by and hosted on G2.com.

Through the platform, we can evaluate how the team behaves in relation to the service and how we can act on improvements for each attendant. Review collected by and hosted on G2.com.

Select the service channels (chat, phone, and/or email) when registering a monitoring session Review collected by and hosted on G2.com.