--- title: CYF Quality Reviews meta\_title: 'CYF Quality Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 94 reviews by the users' company size, role or industry to find out how CYF Quality works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 94 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # CYF Quality Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by CYF Quality but has limited features. Are you part of the CYF Quality team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! CYF Quality is a free, user-friendly Call Center Quality Assurance Software. It offers customizable evaluation forms, performance analytics, automated feedback, and seamless integrations. Empower your agents, improve customer satisfaction, and drive business growth with CYF Quality. * * * Seller [CYF](https://www.g2.com/sellers/cyf) Discussions [CYF Quality Community](https://www.g2.com/products/cyf-quality/discuss) Languages Supported English, Portuguese, Spanish Solution Type Best-of-Breed Overview by Matheus Guimarães Show More ## Pricing Pricing provided by CYF Quality. ### CYF Free Free ### CYF Lite Free Trial Per Month [ View More Pricing Information ](https://www.g2.com/products/cyf-quality/pricing) ## Top-Rated Alternatives [ ![Playvox Quality Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Playvox Quality Management") Playvox Quality Management 4.8/5(1,163) ](https://www.g2.com/products/playvox-quality-management/reviews) [ ![ScorebuddyCX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ScorebuddyCX") ScorebuddyCX 4.5/5(835) ](https://www.g2.com/products/scorebuddycx/reviews) [ ![evaluagent](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "evaluagent") evaluagent 4.5/5(447) ](https://www.g2.com/products/evaluagent/reviews) [ View All Alternatives ](https://www.g2.com/products/cyf-quality/competitors/alternatives) ## User Insights Average based on 94 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Christian S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christian S.") CS Christian S. Mid-Market (51-1000 emp.) 9/19/2023 "CYF quality control" 5/5 What do you like best about CYF Quality? I find his discreet monitoring very interesting, from the point of being able to watch the screen always on integrated demand. I believe this can be very productive for the operation. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? I believe that interactive dashboards with greater interactivity would be of great help considering graphs and options to present to users and clients. Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? Allowing every operation to always work while being monitored and having the best quality of service. Organizing all access and service of the call center. Review collected by and hosted on G2.com. Show More 9/29/2023 Validated ReviewerSource: OrganicAI Translated JA JESSICA a. Small-Business (50 or fewer emp.) 9/18/2023 "Very accessible" 5/5 What do you like best about CYF Quality? Very intuitive and easy-to-use site, we can deliver what is requested of us. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? A lot of information on some pages, but I believe it's a matter of access. Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? Find the greatest quality highlights in our team and also in the operation as a whole. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Joice S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joice S.") JS Joice S. Call center Enterprise (\> 1000 emp.) 9/18/2023 "Personal development" 5/5 What do you like best about CYF Quality? The ease of reading and checking the evaluations. Practical login and the signing of feedbacks is very swift. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? Extraction of reports, I find it very complex. Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? Ease in communicating to the team and colleagues the reorientations and alignments of processes. Review collected by and hosted on G2.com. Show More 9/28/2023 Current UserValidated ReviewerSource: OrganicAI Translated GM Gabriela M. Enterprise (\> 1000 emp.) 9/19/2023 "With the knowledge of the tool, it is used with great ease in daily life." 5/5 What do you like best about CYF Quality? You can use the same form, as it makes it easier not to have to search again. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? I still use the tool with limitations, so I can't say. Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? I conduct monitoring of the employees and they are able to identify where they were flagged. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated GL Gabriel L. Enterprise (\> 1000 emp.) 9/19/2023 "Excellent" 5/5 What do you like best about CYF Quality? Assertiveness in the consultation of monitoring and in the generation of diagnostics for operation performance. 100% assertive platform. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? The platform is heavy and takes time to load some things. Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? Assertive monitoring, feedback to employees. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated BF Bruna F. Mid-Market (51-1000 emp.) 8/21/2023 "Simple and functional platform" 5/5 What do you like best about CYF Quality? The platform is simple and functional, with many features to develop the team. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? No negative points so far, everything is going well Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? Helping us manage the team's quality, improving our processes, and serving our customers better and better Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated JB João Mario B. Small-Business (50 or fewer emp.) 9/19/2023 "Great experience" 4/5 What do you like best about CYF Quality? Launch tutoring sessions, give feedback, and do analysis Review collected by and hosted on G2.com. What do you dislike about CYF Quality? It depends a lot on who creates the sheet in CYF Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? To identify the opportunities Review collected by and hosted on G2.com. Show More 9/25/2023 Current UserValidated ReviewerSource: OrganicAI Translated ![Vanessa L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vanessa L.") VL Vanessa L. Small-Business (50 or fewer emp.) 9/19/2023 "TOOL EVALUATION" 4.5/5 What do you like best about CYF Quality? OBJECTIVITY, DYNAMISM, PRACTICALITY, EASY UNDERSTANDING Review collected by and hosted on G2.com. What do you dislike about CYF Quality? REPORTS, I BELIEVE THEY COULD BE MORE ACCURATE Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? SHE ALLOWS ME TO MEASURE THE QUALITY INDICATOR Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") IE Verified User in Education Management Enterprise (\> 1000 emp.) 9/19/2023 "Sensational" 5/5 What do you like best about CYF Quality? The CYF Platform offers a wide range of benefits that make it excellent for assessment achievements. Among these benefits, the ease of use can be highlighted. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? nothing to complain about, as it meets our expectations. Having this in the interface and easy handling. Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? Help to identify the processes that we need to be developing improvements for. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Airlines/Aviation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Airlines/Aviation") AA Verified User in Airlines/Aviation Small-Business (50 or fewer emp.) 9/19/2023 "Cyf is very good" 5/5 What do you like best about CYF Quality? cyf allows us to provide clarity in assessments and is a complete website that provides us with all the necessary resources. It's excellent and I recommend it! Review collected by and hosted on G2.com. What do you dislike about CYF Quality? There's nothing I don't like. he gives me everything I need Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? It's helping me evaluate and provide indications Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Pricing Options Pricing provided by CYF Quality. ### CYF Free Free ### CYF Lite Free Trial Per Month ### CYF Pro Free Trial Per Month [ View More Pricing Information ](https://www.g2.com/products/cyf-quality/pricing) ##### ##### CYF Quality Features Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/cyf-quality/features) ##### Categories on G2 [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [What are the most trusted endpoint security services by Sr. systems administrators at financial services based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-endpoint-security-services-by-sr-systems-administrators-at-financial-services-based-on-user-reviews%20)[How do the top ecommerce platforms handle inventory syncing across your website, app and Amazon without things going out of stock mid-campaign?](https://www.g2.com/discussions/how-do-the-top-ecommerce-platforms-handle-inventory-syncing-across-your-website-app-and-amazon-without-things-going-out-of-stock-mid-campaign)[Which bot platforms create natural conversations that handle customer inquiries without feeling robotic?](https://www.g2.com/discussions/which-bot-platforms-create-natural-conversations-that-handle-customer-inquiries-without-feeling-robotic) [Best tools for integrating product catalogs with marketplaces](https://www.g2.com/discussions/best-tools-for-integrating-product-catalogs-with-marketplaces)[Is Ramco Aviation Solutions actually worth it for aviation MRO teams needing mobile technician access and real-time compliance tracking?](https://www.g2.com/discussions/is-ramco-aviation-solutions-actually-worth-it-for-aviation-mro-teams-needing-mobile-technician-access-and-real-time-compliance-tracking)[Which pharmacy management systems are most trusted by pharmacy directors based on user reviews?](https://www.g2.com/discussions/which-pharmacy-management-systems-are-most-trusted-by-pharmacy-directors-based-on-user-reviews) [Show MoreShow Less](javascript:void(0);)