--- title: CYF Quality Reviews meta\_title: 'CYF Quality Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 94 reviews by the users' company size, role or industry to find out how CYF Quality works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 94 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # CYF Quality Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by CYF Quality but has limited features. Are you part of the CYF Quality team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! CYF Quality is a free, user-friendly Call Center Quality Assurance Software. It offers customizable evaluation forms, performance analytics, automated feedback, and seamless integrations. Empower your agents, improve customer satisfaction, and drive business growth with CYF Quality. * * * Seller [CYF](https://www.g2.com/sellers/cyf) Discussions [CYF Quality Community](https://www.g2.com/products/cyf-quality/discuss) Languages Supported English, Portuguese, Spanish Solution Type Best-of-Breed Overview by Matheus Guimarães Show More ## Pricing Pricing provided by CYF Quality. ### CYF Free Free ### CYF Lite Free Trial Per Month [ View More Pricing Information ](https://www.g2.com/products/cyf-quality/pricing) ## Top-Rated Alternatives [ ![Playvox Quality Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Playvox Quality Management") Playvox Quality Management 4.8/5(1,163) ](https://www.g2.com/products/playvox-quality-management/reviews) [ ![ScorebuddyCX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ScorebuddyCX") ScorebuddyCX 4.5/5(835) ](https://www.g2.com/products/scorebuddycx/reviews) [ ![evaluagent](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "evaluagent") evaluagent 4.5/5(447) ](https://www.g2.com/products/evaluagent/reviews) [ View All Alternatives ](https://www.g2.com/products/cyf-quality/competitors/alternatives) ## User Insights Average based on 94 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Livia C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Livia C.") LC Livia C. Agente de Qualidade - AeC Small-Business (50 or fewer emp.) 9/19/2023 "Cyf and practicality in current times" 5/5 What do you like best about CYF Quality? The export to Excel, the practicality of analyzing the monitoring operations and gaining understanding, the easy access, option to edit the forms, your records. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? The power by Dante has not been working very well lately, as it presents errors. The error can be analyzed for resolution. A notification system could be created to remind to access Cyf every day. Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? The cyf is a system that has been showing its revolution in daily life, as the handling, ease, option to edit, and the way the records are summarized bring me more productivity to conduct more monitoring and deliver my results. Furthermore, the tool meets all the operational requirements, quality due to the support/customer service being more practical and faster. Review collected by and hosted on G2.com. Show More 1/15/2024 Current UserValidated ReviewerSource: OrganicAI Translated ![Aline S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aline S.") AS Aline S. Monitora Mid-Market (51-1000 emp.) 6/10/2024 "Cyf Evaluation" 5/5 What do you like best about CYF Quality? CYF helps a lot in the process of evaluating quality, making the process easier when evaluating and applying assessments, as everything is quite explanatory and didactic in the material. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? The way to register operators and search for evaluations Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? CYF is facilitating the way to apply more assertive feedback to our agents and also improving the visualization of the feedback, on what was pointed out and why, thus having a more assertive dynamic and better communication, improving the quality of our services. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated SD SARA D. Mid-Market (51-1000 emp.) 1/18/2024 "Practical and didactic tool" 5/5 What do you like best about CYF Quality? The CYF-quality tool is extremely practical, very educational, and intuitive. It facilitates the monitoring and management of the team's results and allows us continuous tracking of the results that are stored within the tool itself, thus creating a database capable of providing information for the construction of continuous improvement projects with a graphical view of the indices evaluated over a determined period. Within the platform, it is also possible to insert any form/tabulation/evaluation criteria, and the tool automatically calculates the score assigned to the sample being evaluated, respecting the standards that were entered for each monitoring form. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? What bothers me about the tool, I believe, is something much more internal, that is, standardized by the company that hired the services of CYF-quality. When launching the evaluations carried out by our internal quality sector, the scores are available for viewing and consultation by any manager who has supervisor access to the tool, and there is no specific filter to limit the consultation by team. For example, the operation has 100 employees to be evaluated, but under my structure, I only have 15 of them. In my view, it is not possible to filter only the results of this specific group of 15 people; I have the view of all 100, which makes the monitoring a bit inconvenient. But I repeat, I believe it is an internal opportunity of the standards that the company contracting CYF-Quality has established. Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? CYF gives us a broad and clear view of the team's results in a cumulative way, which provides us with a view of monitoring/evolution of the indicators, allowing us to verify the recurring issues and the agents involved in these issues. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Small-Business (50 or fewer emp.) 1/16/2024 "CYF Evaluation - Practicality for managing appointments." 5/5 What do you like best about CYF Quality? The CYF platform is indispensable when it comes to monitoring the quality of services provided by call center companies. It has a positive impact on the company due to its ease of implementation and easy handling to be applied within the routine and integrating with other tools for data collection, as well as promoting excellence in customer support service. It also offers several resources that can assist in audits, with a meticulous approach to analyzing the interaction between those involved in the process (monitors and operators). It allows us access to data that provides a view of the operators' performance and is easily accessible. I use the tool frequently. Customer support is relatively satisfactory. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? The CYF tool has great potential, but there are points that can be improved, particularly regarding customer support, highlighting the need for a faster response to meet users' needs, as when there is any intermittence on the platform, the return and resolution time is usually long, which impacts the delivery of daily demands. Another point is that when the page is reloaded, the timer resets and the data filled in each question field is deleted, requiring the same process to be repeated, taking more time to complete the audit. Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? CYF Quality is helping operational performance more effectively, further optimizing and enabling more efficient management of operator performance. Inputs are generated regarding the monitoring, which are extremely important for creating charts that contribute to understanding opportunities within the operation, allowing a comprehensive view of each operator. From the extraction of data to Excel, it is possible to develop a study that will provide the creation of strategies for improving customer service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Fabíola M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fabíola M.") FM Fabíola M. Mid-Market (51-1000 emp.) 1/8/2024 "Practicality and agility in monitoring the quality of service" 5/5 What do you like best about CYF Quality? CYF is very interactive and practical, especially regarding the forms for description and scoring of services and also for monitoring employee quality. It is easy to handle, in addition to adapting to the company I am part of. As I conduct quality monitoring, it allows us to analyze services quickly and adjustably to the monitoring needs of companies. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? The part I find least practical is that after we choose the services to conduct the monitoring, it is necessary to download the services and enter them one by one. Another point is that when we enter a service and if it is recorded with incorrect data, the system does not allow us to edit it; we have to delete and re-enter it. Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? CYF Quality helps us in monitoring the quality of our company, making it easier to identify the need for feedback. When we can measure through Quality Scores, we achieve improvements in results, providing good customer service and support, as well as generating a good return to our Product. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated JP jorge P. Coordenador Enterprise (\> 1000 emp.) 6/11/2024 "Great experience" 5/5 What do you like best about CYF Quality? Best existing tool for quality management Review collected by and hosted on G2.com. What do you dislike about CYF Quality? no problems the tool has great functionality. Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? We cannot edit some monitoring points, but with the perfect support from the platform, we were able to reverse and solve the issue. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated PF PEDRO F. Supervisor Enterprise (\> 1000 emp.) 6/10/2024 "GREAT EXPERIENCE!" 5/5 What do you like best about CYF Quality? The CYF tool is a great ally for tracking, signaling, and monitoring the evolution of results, assisting and facilitating management. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? I would only improve the number of fields and information, making it more intuitive, facilitating handling for those who are using it for the first time. Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? Help in results management and performance improvement, being a practical and effective tool for team monitoring. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated JS johny S. Supervisor Consumer Services Enterprise (\> 1000 emp.) 6/7/2024 "CYF Evaluation" 5/5 What do you like best about CYF Quality? Ease of monitoring, so that we perform any monitoring Review collected by and hosted on G2.com. What do you dislike about CYF Quality? Create rules together with cyf, as they do not allow Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? Change in getting the codes Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated JB Juliane B. Small-Business (50 or fewer emp.) 9/19/2023 "Very Satisfied" 5/5 What do you like best about CYF Quality? The system has a simple and practical handling, it is easy to locate the information I want to view and also has reports that meet my needs. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? I would like the offenders' reports to be viewable by operator and not in general. For example: where a particular employee is being flagged/marked down more. Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? Through the evaluations released on CYF, I can identify the points where my team members are making mistakes more frequently, thus being able to guide them more assertively for the improvement of the indicators. Review collected by and hosted on G2.com. Show More 2/5/2024 Current UserValidated ReviewerSource: OrganicAI Translated YD Yarly Sheldon D. Mid-Market (51-1000 emp.) 1/16/2024 "The use greatly facilitates the creation of insights for the company I work for." 5/5 What do you like best about CYF Quality? Ease of data export, which facilitates the creation of insights quickly and practically, leading me to use it a lot in my daily routine. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? The instability when there are updates to the tool makes it difficult to use without prior notice, however, the support helps us. Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? the ease of creating new forms was something recent that helped us a lot with the inclusion of new papers, facilitating the large number of new analyses within my department (Quality) Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ## Pricing Options Pricing provided by CYF Quality. ### CYF Free Free ### CYF Lite Free Trial Per Month ### CYF Pro Free Trial Per Month [ View More Pricing Information ](https://www.g2.com/products/cyf-quality/pricing) ##### ##### CYF Quality Features Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/cyf-quality/features) ##### Categories on G2 [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [What are the most trusted endpoint security services by Sr. systems administrators at financial services based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-endpoint-security-services-by-sr-systems-administrators-at-financial-services-based-on-user-reviews%20)[How do the top ecommerce platforms handle inventory syncing across your website, app and Amazon without things going out of stock mid-campaign?](https://www.g2.com/discussions/how-do-the-top-ecommerce-platforms-handle-inventory-syncing-across-your-website-app-and-amazon-without-things-going-out-of-stock-mid-campaign)[Which bot platforms create natural conversations that handle customer inquiries without feeling robotic?](https://www.g2.com/discussions/which-bot-platforms-create-natural-conversations-that-handle-customer-inquiries-without-feeling-robotic) [Best tools for integrating product catalogs with marketplaces](https://www.g2.com/discussions/best-tools-for-integrating-product-catalogs-with-marketplaces)[Is Ramco Aviation Solutions actually worth it for aviation MRO teams needing mobile technician access and real-time compliance tracking?](https://www.g2.com/discussions/is-ramco-aviation-solutions-actually-worth-it-for-aviation-mro-teams-needing-mobile-technician-access-and-real-time-compliance-tracking)[Which pharmacy management systems are most trusted by pharmacy directors based on user reviews?](https://www.g2.com/discussions/which-pharmacy-management-systems-are-most-trusted-by-pharmacy-directors-based-on-user-reviews) [Show MoreShow Less](javascript:void(0);)