--- title: CYF Quality Reviews meta\_title: 'CYF Quality Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 94 reviews by the users' company size, role or industry to find out how CYF Quality works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 94 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # CYF Quality Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by CYF Quality but has limited features. Are you part of the CYF Quality team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! CYF Quality is a free, user-friendly Call Center Quality Assurance Software. It offers customizable evaluation forms, performance analytics, automated feedback, and seamless integrations. Empower your agents, improve customer satisfaction, and drive business growth with CYF Quality. * * * Seller [CYF](https://www.g2.com/sellers/cyf) Discussions [CYF Quality Community](https://www.g2.com/products/cyf-quality/discuss) Languages Supported English, Portuguese, Spanish Solution Type Best-of-Breed Overview by Matheus Guimarães Show More ## Pricing Pricing provided by CYF Quality. ### CYF Free Free ### CYF Lite Free Trial Per Month [ View More Pricing Information ](https://www.g2.com/products/cyf-quality/pricing) ## Top-Rated Alternatives [ ![Playvox Quality Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Playvox Quality Management") Playvox Quality Management 4.8/5(1,163) ](https://www.g2.com/products/playvox-quality-management/reviews) [ ![ScorebuddyCX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ScorebuddyCX") ScorebuddyCX 4.5/5(835) ](https://www.g2.com/products/scorebuddycx/reviews) [ ![evaluagent](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "evaluagent") evaluagent 4.5/5(447) ](https://www.g2.com/products/evaluagent/reviews) [ View All Alternatives ](https://www.g2.com/products/cyf-quality/competitors/alternatives) ## User Insights Average based on 94 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Felipe L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Felipe L.") FL Felipe L. Senior Customer Experience Supervisor - Quality Enterprise (\> 1000 emp.) 2/14/2024 "I am a quality supervisor and I use the tool for quality improvement and assurance." 2.5/5 What do you like best about CYF Quality? The ease of entering evaluations, the easy location of the evaluated forms, the database of registered users, and the price for using the tool. The ease of integration. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? The limited number of reports, the method of creating and deleting users, the way to conduct audits, the difficulty in searching for quality results, requiring all data to be rewritten for each report, customer support where even with a contract with a significant number of licenses is not managed by a CSM. And finally, the need for an installer to listen to recorded audios, making the tool not entirely cloud-based. Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? CYF constantly invests in modernizing the tool's aesthetics and is now investing in artificial intelligence (despite this part being very expensive compared to the current market), making the process faster and ensuring better performance results. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Lázaro da cruz S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lázaro da cruz S.") LS Lázaro da cruz S. Assistente de loja Enterprise (\> 1000 emp.) 6/9/2024 "Excellence!" 5/5 What do you like best about CYF Quality? The diversity that the cuf provides us is truly amazing, as we can conduct a series of monitoring sessions in the way we seek, in the way we plan. This tool is very useful both for administrative use and for the operators. Everything I need, I can find in this cyf for clear and precise monitoring. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? I have nothing to dislike about cyf, because it has more positive points than negative ones. I think it's imperceptible to find something that could serve as an improvement or something like that, then. Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? It is helping with the monitoring of calls. In it, I can conduct call monitoring and my operators can stay informed about the quality of their service. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Jaime F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jaime F.") JF Jaime F. Small-Business (50 or fewer emp.) 2/9/2024 "CYF Quality in the Customer Service Department" 5/5 What do you like best about CYF Quality? What is most useful in CYF quality is the ease of creating evaluation forms in a very practical and simplified way. As for the advantages, our professional team gained much more agility in launching the monitoring sessions and efficiency in analyzing the reports. This generates more efficiency in taking immediate actions in the short, medium, and long term. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? I believe it is a disadvantage to use the system if the department does not have professionals to use and configure the platform properly. It is necessary to clear many doubts through the videos, and I believe it is a way to improve support for company service. Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? CYF helps us perform efficient, clear, and daily management by measuring all results practically through dashboards. The monitored team also benefits from constant feedback, training, and immediate guidance. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated SA SHIRLEY MYLENA A. AGENTE DE QUALIDADE Enterprise (\> 1000 emp.) 6/8/2024 "CREATE AN INNOVATION SYSTEM" 5/5 What do you like best about CYF Quality? Cyf is a fast system that facilitates our daily demands. With it, we have various ways to work and many updates that make the system more innovative each day. This allows us to save time and achieve high productivity in service. Cyf has many positive aspects and is very quick to resolve any errors that may appear in the system, with an agile team to handle any problem. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? So far, no negative points have been found in the system; it is very easy to use and does not present errors in its handling. Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? He is getting faster every day and with facilities that improve work time. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated AR Amanda R. Enterprise (\> 1000 emp.) 1/8/2024 "Satisfactory experience" 4/5 What do you like best about CYF Quality? I use the tool daily, and I can highlight the positives such as: the tool is simple to use, easy to understand the functionalities, support is provided quickly, whether through WhatsApp or email, the staff are always willing to help and clarify doubts, especially Lucas who always supports us. The tool also offers a range of resources, such as specific fields for entering analyses, viewing evaluations, among others. Regarding ease of implementation, we can affirm that CYF is a tool that is simple and fluid to use, being easy to handle, apply within the routine, and integrate with other tools to gather data. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? I have some concerns regarding the use of CYF, and I will point them out as suggestions for improvement. When creating or editing a record and publishing it, we cannot make it available for more than one segment at a time, meaning we need to release one segment at a time. As an improvement, we could select the segments we want the record to be released to. Another point of improvement relates to the volume produced by the agent (employee). A panel could be created within CYF where we could view the volume of analyses launched by agent, regardless of the segment and analysis record. Example: Amanda Rayssa | 06/01 | cause analysis record 4.0 - 10 analyses | CX technical callback 02 analyses | alerts and signals - 10. These improvements would make the tool more fluid and effective. Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? CYF, through the forms and analyses conducted by the agents, helps us in data collection. The data we generate through the tool are used for operational diagnostics, in order to identify the opportunities and successes of each operation. Once we have the data, we can have a more targeted approach. Another benefit brought is the unification of forms and analyses into a single tool; we can launch the evaluation and a signal to bring greater visibility to opportunities that are impacting some KPI. CYF helps in data collection that we use for operational diagnostics. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Myrella G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Myrella G.") MG Myrella G. Atendente Mid-Market (51-1000 emp.) 1/8/2024 "Transforming Customer Service with Quality Monitoring" 5/5 What do you like best about CYF Quality? The CYF platform is essential in the realm of quality monitoring in the services offered by call center companies. The impact this platform has on companies is highly emblematic, promoting a very significant leap in operational efficiency and customer service excellence. The differential of CYF lies in a more meticulous approach to analyzing the interaction between those involved in the monitoring process (monitor and agent). Through technology with precise metrics, it offers a comprehensive view of each operator's performance, identifying not only strengths but also areas for improvement. This capability for detailed analysis provides a unique perspective on these offenders and, with intervention, they reach new levels of excellence, boosting customer satisfaction. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? CYF is more than a monitoring platform; it is a strategic ally in the pursuit of enhanced operations, which results in exceptional experiences for customers. Its commitment to excellence and its detailed and personalized approach make it an indispensable tool for companies seeking to stand out through indescribable customer service. However, areas that can still be improved for greater platform proficiency include the graphics related to training instruction, where visualization could be more assertive and detailed to assess operator performance and thus intervene more effectively. Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? CYF Quality resolves crucial problems in quality monitoring of services in call center companies, providing substantial benefits. It has been further optimizing operational efficiency, allowing for more efficient management of call center operators' performance, as well as providing a comprehensive view of each operator's performance, enabling a personalized approach to each operator's professional development. In summary, CYF Quality resolves challenges in quality monitoring, which also involves training instruction, providing an innovative approach that elevates operational performance and customer satisfaction in call center companies. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![robert f.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "robert f.") RF robert f. Supervisor de operações Enterprise (\> 1000 emp.) 1/5/2024 "A detailed evaluation of the cyf program" 4.5/5 What do you like best about CYF Quality? The things I like most about cyf Quality are the practicality and the great functionality of the program, where it is simple and complete, being easy to use for both the supervisor and the operator. It provides very good support for monitoring operations, and with frequent use, the system becomes easy to use. I believe that all major companies will adopt cyf due to its ease of implementation of the tool for the operator, with easy integration and great customer support, which is very necessary for companies today. In both aspects, it facilitates the work. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? one of the things that bothered me about cyf was just the difficulty of logging in when forgetting the password, it is not possible to reset it on your own which takes time and sometimes makes access more difficult during the day as it depends on other people in case of an error in your entry. Other than that, it is a program with few flaws and easy to use, where my operation adapted easily to the program and I believe we will have a great journey with cyf, where I believe we will never stop using this system. My criticism today is only about forgetting the account, other than that, I give the system a 10. Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? The CYF resolves in my operation regarding internal monitoring of the operator's service, where it is possible to assign a score to the operator, thereby recording all aspects of the service and the score, allowing the operator to evaluate where they went wrong, and even agree or disagree. This greatly assists our work, saving time, making us much more comfortable, and the operators themselves as well. My greatest benefits, as mentioned, are the time savings and practicality, generating a significant improvement impact on the operation and my team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated RP Rhuan P. Small-Business (50 or fewer emp.) 1/5/2024 "Analysis" 5/5 What do you like best about CYF Quality? Due to the ease of use, where it has very well-explained texts, without any situation that complicates the analysis of services. Moreover, the possibility of editing to generate analysis sheets for each type of work. The fact that it has a simple and objective design ends up not making the tool too heavy and ensuring that this does not prevent the monitoring sessions to be launched on the day from being slow, but rather done in a more agile and simplified manner. In addition to everything mentioned, it is worth highlighting the security proposed and provided by the platform, in a safe and confidential manner. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? Perhaps what is least useful on the CYF platform currently is the number of options. If it were possible to minimize a bit more, leaving only the necessary options and functionalities for it to be used, making it even more practical and facilitated. Moreover, the login process could be less cumbersome, with a faster and lighter entry, without the need for a long and tedious loading, in a more simplified and simple manner, further facilitating the work in using it. They could also fill in the updated data information of the monitoring sessions more quickly. Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? Perhaps what is least useful on the CYF platform currently is the number of options. If it were possible to minimize a bit more, leaving only the necessary options and functionalities for it to be used, making it even more practical and easier. Moreover, the login process could be less cumbersome, with a faster and lighter entry, without the need for a long and tedious loading, in a more simplified and simple manner, further facilitating the use of the platform. They could also fill in the updated data information for the monitoring sessions more quickly. I emphasize that the main issue is the cumbersome entry into the tool. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated FC felipe c. Enterprise (\> 1000 emp.) 12/27/2023 "CYF AND QUALITY MANAGEMENT" 5/5 What do you like best about CYF Quality? I like using CYF because, for me, it is a practical tool for everyday use. As an operations supervisor, CYF provides me with ease of use, a good understanding of what it proposes, and I can convey all the information to the company's quality area in a simple, easy, and understandable way. The operators can understand well what is proposed. Customer support also greatly facilitates direct contact between the company and contractors. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? I don't have much to say about something I didn't like, as I mentioned earlier, I like the tool precisely because it is practical and easy to understand. But perhaps the improvement of reports and editing these forms to generate more detailed reports, with clearer indexes and graphs. However, this might be something more personal and a necessity for my company rather than in a general sense. Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? We use CYF to conduct feedback and quality monitoring launches for the company's operational area. Thus, we use the tool as an aid in improving results through the quality of service. This provides us with more assertive and direct feedback. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") IA Verified User in Accounting Small-Business (50 or fewer emp.) 9/19/2023 "CYF - a new evaluation method" 4/5 What do you like best about CYF Quality? I am extremely satisfied with the CYF I have been using currently. This software offers a comprehensive and effective approach to analyzing phone interactions, providing valuable insights to improve customer service quality. It has exceeded my expectations, offering a robust and efficient approach to enhancing call quality. I highly recommend this tool to any organization looking to elevate customer service standards and improve operational efficiency. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? Although the link evaluation program has some positive features, there are areas that could be improved to offer a more complete experience. The interface, while functional, could benefit from a redesign to make navigation more intuitive. At times, I found it difficult to locate certain features, which made the analysis process longer than desired. Although the program offers notable benefits, there is room for improvement in the usability of the interface, the flexibility of evaluation criteria, and the accuracy in identifying patterns. I would recommend a careful review of these aspects to ensure a more robust experience tailored to the specific needs of each company. Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? In improving the quality of the attendants, always conducting evaluations and contacting leadership to inform improvements in service. Review collected by and hosted on G2.com. Show More 2/20/2024 Current UserValidated ReviewerSource: OrganicAI Translated ## Pricing Options Pricing provided by CYF Quality. ### CYF Free Free ### CYF Lite Free Trial Per Month ### CYF Pro Free Trial Per Month [ View More Pricing Information ](https://www.g2.com/products/cyf-quality/pricing) ##### ##### CYF Quality Features Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/cyf-quality/features) ##### Categories on G2 [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [What are the most trusted endpoint security services by Sr. systems administrators at financial services based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-endpoint-security-services-by-sr-systems-administrators-at-financial-services-based-on-user-reviews%20)[How do the top ecommerce platforms handle inventory syncing across your website, app and Amazon without things going out of stock mid-campaign?](https://www.g2.com/discussions/how-do-the-top-ecommerce-platforms-handle-inventory-syncing-across-your-website-app-and-amazon-without-things-going-out-of-stock-mid-campaign)[Which bot platforms create natural conversations that handle customer inquiries without feeling robotic?](https://www.g2.com/discussions/which-bot-platforms-create-natural-conversations-that-handle-customer-inquiries-without-feeling-robotic) [Best tools for integrating product catalogs with marketplaces](https://www.g2.com/discussions/best-tools-for-integrating-product-catalogs-with-marketplaces)[Is Ramco Aviation Solutions actually worth it for aviation MRO teams needing mobile technician access and real-time compliance tracking?](https://www.g2.com/discussions/is-ramco-aviation-solutions-actually-worth-it-for-aviation-mro-teams-needing-mobile-technician-access-and-real-time-compliance-tracking)[Which pharmacy management systems are most trusted by pharmacy directors based on user reviews?](https://www.g2.com/discussions/which-pharmacy-management-systems-are-most-trusted-by-pharmacy-directors-based-on-user-reviews) [Show MoreShow Less](javascript:void(0);)