--- title: CYF Quality Reviews meta\_title: 'CYF Quality Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 94 reviews by the users' company size, role or industry to find out how CYF Quality works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 94 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # CYF Quality Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by CYF Quality but has limited features. Are you part of the CYF Quality team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! CYF Quality is a free, user-friendly Call Center Quality Assurance Software. It offers customizable evaluation forms, performance analytics, automated feedback, and seamless integrations. Empower your agents, improve customer satisfaction, and drive business growth with CYF Quality. * * * Seller [CYF](https://www.g2.com/sellers/cyf) Discussions [CYF Quality Community](https://www.g2.com/products/cyf-quality/discuss) Languages Supported English, Portuguese, Spanish Solution Type Best-of-Breed Overview by Matheus Guimarães Show More ## Pricing Pricing provided by CYF Quality. ### CYF Free Free ### CYF Lite Free Trial Per Month [ View More Pricing Information ](https://www.g2.com/products/cyf-quality/pricing) ## Top-Rated Alternatives [ ![Playvox Quality Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Playvox Quality Management") Playvox Quality Management 4.8/5(1,163) ](https://www.g2.com/products/playvox-quality-management/reviews) [ ![ScorebuddyCX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ScorebuddyCX") ScorebuddyCX 4.5/5(835) ](https://www.g2.com/products/scorebuddycx/reviews) [ ![evaluagent](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "evaluagent") evaluagent 4.5/5(447) ](https://www.g2.com/products/evaluagent/reviews) [ View All Alternatives ](https://www.g2.com/products/cyf-quality/competitors/alternatives) ## User Insights Average based on 94 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) VO Vinicius O. Monitor de qualidade Enterprise (\> 1000 emp.) 6/7/2024 "Complete platform" 5/5 What do you like best about CYF Quality? In addition to the ease of access to the platform and dynamics within the initial vision, the platform offers a complete schedule on the quality reports and forms we need to use in our daily activities. Furthermore, the new report dynamics present in the evaluation tab have provided a simpler view to understand and verify each available topic in the operation, which is essential for those who are still learning about the platform and want to understand how the reports work, complete topics, etc. The updates are essential for improvement and the didactics also help a lot, in addition to the tools that are very comprehensive for everyday use. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? As mentioned, updates are essential, but unfortunately, along with them, we have some problems in pulling reports and having them come in an assertive and complete manner. Unfortunately, we need to contact CYF to obtain the content or clear up doubts, which are always resolved in a complete and very didactic way. The servers cause discomfort in terms of quality, which ends up being disruptive because the changes create confusion for some monitors and in identifying the hierarchy of each supervisor, as most of the time, they freeze or do not provide the data completely due to the delay in retrieving this data. Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? Well, the platform brings a range of beneficial things, but the ease of extracting information and completing my analyses is the main one. The forms are very specific and provide a range of benefits for the monitors who need to ensure certain data while monitoring, to obtain complementary information for subsequent demands that usually come with the execution of these schedules. The main purpose is to facilitate access, and the platform fulfills this in terms of the forms used during these evaluations. My main motivator is the evaluations tab; the extraction of information there is very good, and how it is extracted and the options are great for those who use various methods. Review collected by and hosted on G2.com. Show More 7/23/2024 Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Enterprise (\> 1000 emp.) 4/2/2025 "Points of improvement for CYF" 3/5 What do you like best about CYF Quality? The possibility of always consulting the old tutoring sessions, of being able to edit or return to the tutoring sessions that were pending evaluation. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? The platform often experiences slowness, requiring the page to be refreshed multiple times. Additionally, although it is possible to view the results of past monitoring sessions, it could be more intuitive and smoother, as it is quite hidden. Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? Consult previous tutoring sessions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated MF Manuelle F. Supervisora de Qualidade Small-Business (50 or fewer emp.) 10/19/2024 "Great experience" 5/5 What do you like best about CYF Quality? The practicality of conducting the tutoring sessions. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? So far, Cyf Quality serves well. Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? Cyf Quality helps us reduce errors in operations. Mainly, errors with customer service and during the process, we can pull reports, indicators, as well as precise and assertive Pareto charts with the major offenders, so that the client can accurately identify where their operations are lacking. For the Quality sector, the platform can offer ways to create very precise forms, which makes monitoring easy, fast, and very efficient. A complete and very useful platform for companies. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Joana S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joana S.") JS Joana S. Agente de qualidade Executive Office Enterprise (\> 1000 emp.) 9/19/2023 "Quality cyf" 5/5 What do you like best about CYF Quality? The ease of creating evaluation sheets, along with all the dynamics and finally, better visualization of the data generated in the evaluations. Cyf is a great tool for analysis and interpretation of results. As a quality agent, my work greatly depends on cyf for noting any irregularities I observe in the service, as well as using it to signal the operator. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? What I don't like is when the system becomes inoperative or outdated. Lately, this type of situation has been quite frequent. I believe it is a point of attention to improve. Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? The cyf allows me to evaluate operators based on the quality monitoring sheets previously set up on the platform. These sheets generate information that can be better visualized clearly. Additionally, the generated data is stored and can be exported to Excel, for example, for other purposes. In practice, the cyf can greatly assist in the implementation process of the 5S. Review collected by and hosted on G2.com. Show More 6/20/2024 Current UserValidated ReviewerSource: OrganicAI Translated AN Anakse N. Supervisor operacional Mid-Market (51-1000 emp.) 6/12/2024 "Quality as a source of evolution" 5/5 What do you like best about CYF Quality? It is an innovation of CYF to provide various reports that assist in processes and decision-making, with the aim of following up on evaluative processes. One of the main steps is to develop a plan to guide and optimize time, as they need to complete various daily tasks and do not always have time to conduct the evaluation properly. With them, we can review opportunities and thus verify if they are achieving the objectives and if they are being developed constructively, that is, to help overcome their difficulties. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? I believe the layout can be adjusted to something more dynamic and with easier access to the reports. Thus, we must understand that it is important for the professional to be aware of their responsibility in the guidance process and help them achieve the expected results. Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? It is extremely important to simplify some tasks commonly assigned to employees that consume a lot of these professionals' time; the easy access to the tool and its reports are very practical and help in decision-making. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Jessica A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica A.") JA Jessica A. Analista de Chargeback Mid-Market (51-1000 emp.) 1/9/2024 "cyf assessment" 5/5 What do you like best about CYF Quality? Through the CYF tool, we can precisely identify where our team encounters difficulties in understanding the processes. With this information, we can act effectively to correct failures and improve performance. This detailed analysis allows for more targeted interventions and quick solutions. Thus, we ensure a continuous process of improvement and operational efficiency. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? The overview of all the company's monitoring makes the environment a bit cluttered, making it difficult to specifically track our team's performance on a daily basis. This information overload can lead to a loss of focus on the team's priorities. To improve, it would be ideal to have more targeted filtering. This way, we can monitor our team more effectively and efficiently. Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? Significant improvement in problem-solving processes is essential for organizational success. This includes not only identifying and correcting failures but also continuously improving the methods used. Furthermore, aligning the approaches with all the teams involved is crucial to ensure effective communication and efficient execution of the proposed solutions. In this way, we can achieve optimized performance and more consistent results. Review collected by and hosted on G2.com. Show More 6/10/2024 Current UserValidated ReviewerSource: OrganicAI Translated ![Luiz paulo P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luiz paulo P.") LP Luiz paulo P. Assistente de desenvolvimento operacional Enterprise (\> 1000 emp.) 6/13/2024 "CYF as a company" 5/5 What do you like best about CYF Quality? CYF Quality presents a promising proposal, but it lacks refinement in some aspects. Although it offers a range of useful features, the user interface could be more intuitive for a better navigation experience. Additionally, the system's stability needs to be improved, as I encountered some glitches during use. With adjustments focused on usability and bug fixes, CYF Quality has the potential to stand out as a valuable tool in its niche. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? CYF Quality did not meet my expectations due to its complex and unfriendly interface. I encountered difficulties navigating the system and some features were unclear. Additionally, the software's stability was lacking, with frequent failures during use. I expected a more fluid and intuitive experience. In summary, CYF Quality lacks usability and reliability, making it an unsatisfactory choice for my needs. Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? CYF Quality is addressing a series of crucial issues in our quality management process. It centralizes and automates many aspects of quality control, from tracking failures to data analysis. This significantly simplifies our workflow, saving precious time and resources. Furthermore, the ability to identify trends and patterns in the data helps us make more informed and proactive decisions. Overall, CYF Quality is improving our operational efficiency and ensuring that our products meet the highest quality standards. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Karine M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karine M.") KM Karine M. Supervisora de investimento N2 Small-Business (50 or fewer emp.) 6/10/2024 "Tool of success" 5/5 What do you like best about CYF Quality? A sensational tool for conducting and tracking monitoring sessions, we have all the information we need to work in our daily routine, everything simply explanatory and easy to understand. I have no difficulty in conducting the monitoring sessions, and each option available for scoring is in accordance with the service, where we can add additional information for each session. The analyst has a great understanding when viewing the recorded sessions and scores, and also has no difficulty in understanding the information and scores recorded... Just by looking, one understands the scoring when present and the additional information. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? Being very honest, so far I haven't found any disadvantages in accessing CYF. Everything I need is available for use. Of course, I will continue using it, and when I find any point for improvement, I will point it out because, so far, everything I need is delivered. I have nothing to report that hasn't been delivered up to now... I have always been successful in the launched monitoring sessions, and the analyst has always had the proper understanding and normally understands what CYF represents and delivers. I continue using the tool, and in case of improvement, it's always good to inform to make changes, but so far, no issues with CYF. Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? In the monitoring sessions, the tool was used to monitor the team very well explained and easy to understand, and it greatly helps in tracking the team. The analysts understand the CYF very easily, both in terms of information and scores. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated AB Andre B. Monitor de qualidade Enterprise (\> 1000 emp.) 6/8/2024 "Good experience - quality monitor" 4/5 What do you like best about CYF Quality? What I find most useful about the cyf quality is being able to create multiple directories for different types of monitoring, allowing for various diagnostics. An advantage is being able to edit/update these directories (monitoring records) based on the need to create diagnostics. As a quality monitor, I use the platform to log the monitoring conducted via voice/chat and I find the platform very intuitive for logging the monitoring and searching for conducted monitoring, and also the ability to generate an Excel file filtering by record, date, and analyst with the logged monitoring is very good for control. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? The main disadvantages I perceive when using the tool daily as a quality monitor are: with the new update, it is necessary to justify the reason for deleting the monitoring, the page takes a long time to load, there is a delay and difficulty in extracting databases because it always takes a long time and errors occur, bugs occur when finalizing the monitoring, resulting in an error and requiring the monitoring to be launched again, generating rework. Within the database, when clicking on the book, sometimes the text input section does not load, and it is necessary to refresh the page and fill everything out again. Besides these points, improving the spell checker would be a good idea. Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? In my view as a quality monitor, what I see that the platform helps me solve is; a place where I can review/edit conducted monitorings. Based on the monitorings, it is possible to create various materials to present to managers/clients. It also assists the operation, as the supervisor uses the monitoring to give feedback to the attendants under their management, and if these attendants do not agree with any highlighted point, the supervisor can contest it on the platform itself in an intuitive and quick manner. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Verified User in Internet Mid-Market (51-1000 emp.) 10/22/2024 "Cyf Quality Experience" 5/5 What do you like best about CYF Quality? Through the platform, we can evaluate how the team behaves in relation to the service and how we can act on improvements for each attendant. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? Select the service channels (chat, phone, and/or email) when registering a monitoring session Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? In reality, the problems I've had were few, but the support always assisted me when I needed it (despite the very long wait time to be attended to). Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ## Pricing Options Pricing provided by CYF Quality. ### CYF Free Free ### CYF Lite Free Trial Per Month ### CYF Pro Free Trial Per Month [ View More Pricing Information ](https://www.g2.com/products/cyf-quality/pricing) ##### ##### CYF Quality Features Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/cyf-quality/features) ##### Categories on G2 [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [What are the most trusted endpoint security services by Sr. systems administrators at financial services based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-endpoint-security-services-by-sr-systems-administrators-at-financial-services-based-on-user-reviews%20)[How do the top ecommerce platforms handle inventory syncing across your website, app and Amazon without things going out of stock mid-campaign?](https://www.g2.com/discussions/how-do-the-top-ecommerce-platforms-handle-inventory-syncing-across-your-website-app-and-amazon-without-things-going-out-of-stock-mid-campaign)[Which bot platforms create natural conversations that handle customer inquiries without feeling robotic?](https://www.g2.com/discussions/which-bot-platforms-create-natural-conversations-that-handle-customer-inquiries-without-feeling-robotic) [Best tools for integrating product catalogs with marketplaces](https://www.g2.com/discussions/best-tools-for-integrating-product-catalogs-with-marketplaces)[Is Ramco Aviation Solutions actually worth it for aviation MRO teams needing mobile technician access and real-time compliance tracking?](https://www.g2.com/discussions/is-ramco-aviation-solutions-actually-worth-it-for-aviation-mro-teams-needing-mobile-technician-access-and-real-time-compliance-tracking)[Which pharmacy management systems are most trusted by pharmacy directors based on user reviews?](https://www.g2.com/discussions/which-pharmacy-management-systems-are-most-trusted-by-pharmacy-directors-based-on-user-reviews) [Show MoreShow Less](javascript:void(0);)