--- title: CYF Quality Reviews meta\_title: 'CYF Quality Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 94 reviews by the users' company size, role or industry to find out how CYF Quality works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 94 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # CYF Quality Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by CYF Quality but has limited features. Are you part of the CYF Quality team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! CYF Quality is a free, user-friendly Call Center Quality Assurance Software. It offers customizable evaluation forms, performance analytics, automated feedback, and seamless integrations. Empower your agents, improve customer satisfaction, and drive business growth with CYF Quality. * * * Seller [CYF](https://www.g2.com/sellers/cyf) Discussions [CYF Quality Community](https://www.g2.com/products/cyf-quality/discuss) Languages Supported English, Portuguese, Spanish Solution Type Best-of-Breed Overview by Matheus Guimarães Show More ## Pricing Pricing provided by CYF Quality. ### CYF Free Free ### CYF Lite Free Trial Per Month [ View More Pricing Information ](https://www.g2.com/products/cyf-quality/pricing) ## Top-Rated Alternatives [ ![Playvox Quality Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Playvox Quality Management") Playvox Quality Management 4.8/5(1,163) ](https://www.g2.com/products/playvox-quality-management/reviews) [ ![ScorebuddyCX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ScorebuddyCX") ScorebuddyCX 4.5/5(835) ](https://www.g2.com/products/scorebuddycx/reviews) [ ![evaluagent](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "evaluagent") evaluagent 4.5/5(447) ](https://www.g2.com/products/evaluagent/reviews) [ View All Alternatives ](https://www.g2.com/products/cyf-quality/competitors/alternatives) ## User Insights Average based on 94 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") CI Verified User in Information Services Mid-Market (51-1000 emp.) 9/28/2023 "Cyf is an excellent system." 5/5 What do you like best about CYF Quality? Cyf is a system that is easy to use and easy to understand Review collected by and hosted on G2.com. What do you dislike about CYF Quality? I have nothing to complain about, great system. Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? They are improving the platform, adding more features. It benefits a lot, as it is already a detailed tool with many functions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Small-Business (50 or fewer emp.) 9/18/2023 "Practicality" 5/5 What do you like best about CYF Quality? The practicality of applying feedback to employees facilitates our work. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? I don't find it very practical to request collaborators below their manager. Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? It greatly facilitated the application of guidance and feedback to the employee. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Rafael S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rafael S.") RS Rafael S. Enterprise (\> 1000 emp.) 9/18/2023 "excellent experience" 5/5 What do you like best about CYF Quality? Ease of use in all functions. This makes the experience with the tool much easier. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? Sometimes crashes happen. But nothing that interferes with everyday use Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? More assertive management of my team’s quality standards Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Enterprise (\> 1000 emp.) 8/17/2023 "Perfect Tutorials" 4.5/5 What do you like best about CYF Quality? Agility, this tool can make the checklist very detailed, making it much simpler to use. Review collected by and hosted on G2.com. What do you dislike about CYF Quality? A lot of information in the menus that makes it a bit complicated to find a report Review collected by and hosted on G2.com. What problems is CYF Quality solving and how is that benefiting you? It serves to monitor the customer service team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ## Pricing Options Pricing provided by CYF Quality. ### CYF Free Free ### CYF Lite Free Trial Per Month ### CYF Pro Free Trial Per Month [ View More Pricing Information ](https://www.g2.com/products/cyf-quality/pricing) ##### ##### CYF Quality Features Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/cyf-quality/features) ##### Categories on G2 [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [Which meeting room booking system offers the most intuitive interface?](https://www.g2.com/discussions/which-meeting-room-booking-system-offers-the-most-intuitive-interface)[Which vendor provides the most advanced data quality management tools?](https://www.g2.com/discussions/which-vendor-provides-the-most-advanced-data-quality-management-tools)[Best MDM software for small business](https://www.g2.com/discussions/best-mdm-software-for-small-business-what-works-what-doesn-t) [Best app to manage affiliate sales](https://www.g2.com/discussions/best-app-to-manage-affiliate-sales)[Which 3D rendering software is best for animation studios that need fast render times and reliable support without a pipeline built around a single expensive tool?](https://www.g2.com/discussions/which-3d-rendering-software-is-best-for-animation-studios-that-need-fast-render-times-and-reliable-support-without-a-pipeline-built-around-a-single-expensive-tool)[Best-rated travel management service for office supplies business](https://www.g2.com/discussions/best-rated-travel-management-service-for-office-supplies-business) [Show MoreShow Less](javascript:void(0);)