Top 10 CYF Quality Alternatives & Competitors

Top 10 Alternatives to CYF Quality Recently Reviewed By G2 Community

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Playvox Quality Management
By Playvox
4.8/5
(1,163)
Product Description
Playvox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place.
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Reviewers say compared to CYF Quality, Playvox Quality Management is:
Better at support
More usable
Better at meeting requirements
Categories in common with CYF Quality:
Contact Center Quality Assurance

Scorebuddy
By Scorebuddy
4.5/5
(759)
Product Description
Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.
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Reviewers say compared to CYF Quality, Scorebuddy is:
Better at support
Categories in common with CYF Quality:
Contact Center Quality Assurance

evaluagent
By EvaluAgent
4.5/5
(423)
Product Description
The multi-channel Quality Monitoring Platform that puts an end to spreadsheets, engages agents and helps deliver a compliant customer experience.
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Categories in common with CYF Quality:
Contact Center Quality Assurance
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Genesys Cloud CX
By Genesys
4.4/5
(1,519)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to CYF Quality, Genesys Cloud CX is:
Slower to reach roi
Categories in common with CYF Quality:
Contact Center Quality Assurance

Balto
By Balto
4.8/5
(570)
Product Description
Balto connects contact center agents with AI to enable better conversations that deliver results.
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Reviewers say compared to CYF Quality, Balto is:
Better at support
Easier to do business with
More usable
Categories in common with CYF Quality:
Contact Center Quality Assurance

NiCE CXone Mpower
By NiCE
4.3/5
(1,727)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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Reviewers say compared to CYF Quality, NiCE CXone Mpower is:
Slower to reach roi
Categories in common with CYF Quality:
Contact Center Quality Assurance

Salesforce Service Cloud
By Salesforce
4.4/5
(7,198)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Categories in common with CYF Quality:
Contact Center Quality Assurance

Talkdesk
By Talkdesk
4.4/5
(2,497)
Product Description
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
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Reviewers say compared to CYF Quality, Talkdesk is:
Slower to reach roi
Categories in common with CYF Quality:
Contact Center Quality Assurance

JustCall
By Saas Labs
4.3/5
(2,368)
Product Description
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries
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Categories in common with CYF Quality:
Contact Center Quality Assurance

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