--- title: Cybersource Reviews meta\_title: 'Cybersource Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 47 reviews by the users' company size, role or industry to find out how Cybersource works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 47 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Payment url: https://www.g2.com/categories/payment --- ### Cybersource Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users benefit from **24/7 transaction monitoring** , enabling real-time decision-making and customized rules for partners and customers. [(1 mentions)](https://www.g2.com/products/cybersource/reviews?filters%5Bsentiment_snippet%5D=1585915&qs=pros-and-cons#reviews) Users value the **ease of use** of Cybersource, enabling efficient real-time transaction monitoring and decision-making. [(1 mentions)](https://www.g2.com/products/cybersource/reviews?filters%5Bsentiment_snippet%5D=1585943&qs=pros-and-cons#reviews) Users benefit from the **efficiency** of Cybersource, enabling real-time decision making and streamlined transaction monitoring. [(1 mentions)](https://www.g2.com/products/cybersource/reviews?filters%5Bsentiment_snippet%5D=1585934&qs=pros-and-cons#reviews) Users value the **efficiency improvements** of Cybersource, enabling real-time decision-making and tailored transaction monitoring. [(1 mentions)](https://www.g2.com/products/cybersource/reviews?filters%5Bsentiment_snippet%5D=1585952&qs=pros-and-cons#reviews) Users experience **lagging performance** with Cybersource, particularly during logout and case actioning, impacting usability. [(1 mentions)](https://www.g2.com/products/cybersource/reviews?filters%5Bsentiment_snippet%5D=1585925&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Cybersource ##### 1. Automation Users benefit from **24/7 transaction monitoring** , enabling real-time decision-making and customized rules for partners and customers. [ See 1 mentions ](https://www.g2.com/products/cybersource/reviews?filters%5Bsentiment_snippet%5D=1585915&qs=pros-and-cons#reviews) See Related User Reviews ![Krithya P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krithya P.") KP Krithya P. Mid-Market (51-1000 emp.) 5.0/5 "Easy to use and to prevent fraud and risk" What do you like about Cybersource? Monitoring 24/7 transactions where we can action on real time decision making, multiple rules set up and queues for particular partner and customers o ##### 2. Ease of Use Users value the **ease of use** of Cybersource, enabling efficient real-time transaction monitoring and decision-making. [ See 1 mentions ](https://www.g2.com/products/cybersource/reviews?filters%5Bsentiment_snippet%5D=1585943&qs=pros-and-cons#reviews) See Related User Reviews ![Krithya P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krithya P.") KP Krithya P. Mid-Market (51-1000 emp.) 5.0/5 "Easy to use and to prevent fraud and risk" What do you like about Cybersource? Monitoring 24/7 transactions where we can action on real time decision making, multiple rules set up and queues for particular partner and customers o ##### 3. Efficiency Users benefit from the **efficiency** of Cybersource, enabling real-time decision making and streamlined transaction monitoring. [ See 1 mentions ](https://www.g2.com/products/cybersource/reviews?filters%5Bsentiment_snippet%5D=1585934&qs=pros-and-cons#reviews) See Related User Reviews ![Krithya P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krithya P.") KP Krithya P. Mid-Market (51-1000 emp.) 5.0/5 "Easy to use and to prevent fraud and risk" What do you like about Cybersource? Monitoring 24/7 transactions where we can action on real time decision making, multiple rules set up and queues for particular partner and customers o ##### 4. Efficiency Improvement Users value the **efficiency improvements** of Cybersource, enabling real-time decision-making and tailored transaction monitoring. [ See 1 mentions ](https://www.g2.com/products/cybersource/reviews?filters%5Bsentiment_snippet%5D=1585952&qs=pros-and-cons#reviews) See Related User Reviews ![Krithya P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krithya P.") KP Krithya P. Mid-Market (51-1000 emp.) 5.0/5 "Easy to use and to prevent fraud and risk" What do you like about Cybersource? Monitoring 24/7 transactions where we can action on real time decision making, multiple rules set up and queues for particular partner and customers o ### Top Cons or Disadvantages of Cybersource ##### 1. Lagging Performance Users experience **lagging performance** with Cybersource, particularly during logout and case actioning, impacting usability. [ See 1 mentions ](https://www.g2.com/products/cybersource/reviews?filters%5Bsentiment_snippet%5D=1585925&qs=pros-and-cons#reviews) See Related User Reviews ![Krithya P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krithya P.") KP Krithya P. Mid-Market (51-1000 emp.) 5.0/5 "Easy to use and to prevent fraud and risk" What do you dislike about Cybersource? Everytime logging out and lag in actioning the cases that's all this is the best app for prevention ## Top-Rated Alternatives [ ![PayPal Payments](https://images.g2crowd.com/uploads/product/hd_favicon/6257a9c028b45bdc1f1ca9725d6e214c/paypal.png "PayPal Payments") PayPal Payments 4.4/5(2,748) ](https://www.g2.com/products/paypal/reviews) [ ![Stripe Payments](https://images.g2crowd.com/uploads/product/hd_favicon/3af79c77413d7e58d0322c1de5bfdb8e/stripe-stripe-payments.svg "Stripe Payments") Stripe Payments 4.2/5(458) ](https://www.g2.com/products/stripe-stripe-payments/reviews) [ ![Amazon Pay for Business](https://images.g2crowd.com/uploads/product/hd_favicon/1528900370/amazon-pay.jpg "Amazon Pay for Business") Amazon Pay for Business 4.5/5(587) ](https://www.g2.com/products/amazon-pay-for-business/reviews) [ View All Alternatives ](https://www.g2.com/products/cybersource/competitors/alternatives) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 10/20/2018 "Excellect Integration for credit card" 4.5/5 What do you like best about Cybersource? Good detailed logging for debugging any errors. Logging mechanism has off and on feature. Good UI for validating the transactions at server. Review collected by and hosted on G2.com. What do you dislike about Cybersource? Logging files can go bigger and bigger. there is no autopurging mechanism. So it has be to turned off once the system is stable. Installation guide could have been better. Review collected by and hosted on G2.com. What problems is Cybersource solving and how is that benefiting you? Able to issue services to small and medium scale customers who want to do business with their credit card thereby being able to increase business Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 2/26/2019 "Excellent for Credit card integration" 3.5/5 What do you like best about Cybersource? Well defined tool for integration credit card payments with applications Review collected by and hosted on G2.com. What do you dislike about Cybersource? Licensing and related efforts cause dependency on single profile to host multiple integrations Review collected by and hosted on G2.com. Recommendations to others considering Cybersource: Reliable and well defined for CC payment integrations Review collected by and hosted on G2.com. What problems is Cybersource solving and how is that benefiting you? To integrate credit card payment functionality in the system Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 4/10/2018 "Great for what we needed at the time!" 3.5/5 What do you like best about Cybersource? Overall very easy to use. Dating mapping was super simple (anyone can do it, not just the CRM admin) and easy email deployment and scheduling. Review collected by and hosted on G2.com. What do you dislike about Cybersource? Customer Service was a bit slow. They were west coast and we were east coast, so that was a bit difficult. Also, the workflow functionality wasn't as intuitive, even if we set up the flow the way we wanted it still wouldn't work 100% correctly. Caused a bit of frustration. Review collected by and hosted on G2.com. Recommendations to others considering Cybersource: It really depends on what you're looking for in an ESP. At the time, Email Direct met our needs in emailing over 1.5 million customers, and provided the basic reporting that we needed. Eventually we moved into more robust system that could offer retargeting, and better segmentation efforts. Review collected by and hosted on G2.com. What problems is Cybersource solving and how is that benefiting you? Email marketing, batch and blast, segmentation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![David S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David S.") DS David S. Freelance Video Marketing Specialist Marketing and Advertising Mid-Market (51-1000 emp.) 3/14/2018 "Pretty solid payment system overall " 3.5/5 What do you like best about Cybersource? Software is, for the most part, intuitive and easy to use. Many search options for narrowing down transactions. Review collected by and hosted on G2.com. What do you dislike about Cybersource? Some areas of the software look antiquated, such as receipts. Sometimes invoices are broken into two separate transactions despite being on one invoice Review collected by and hosted on G2.com. What problems is Cybersource solving and how is that benefiting you? Easier to get clients fast receipts and help with previous transaction history/questions Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Cristina G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristina G.") CG Cristina G. Manager, Customer Service & Fraud Prevention Enterprise (\> 1000 emp.) 1/16/2018 "Payment Management Platform - Cybersource" 4/5 What do you like best about Cybersource? What I like best about Cybersource is the Fraud Score given (the higher the score the more risky the transaction can be fraud) and the fact that you can mark for "review" or "suspect" as this allows us to be in better control with risky orders/customers Review collected by and hosted on G2.com. What do you dislike about Cybersource? I don't like that the transaction information is only saved for 6 months. The period should be longer - 1year or 2 years Review collected by and hosted on G2.com. Recommendations to others considering Cybersource: Compare it to other comparable systems Review collected by and hosted on G2.com. What problems is Cybersource solving and how is that benefiting you? Problems we're solving is better managing and detecting fraud and/or risky orders. And for the customers who have a trusted/good transaction history, we can mark them to allow their transactions to flow seamlessly". Better efficiencies all around. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 12/27/2017 "CyberSource" 5/5 What do you like best about Cybersource? I like the ease of navigating through CyberSource. It is very well laid out and the interface is visually appealing. Review collected by and hosted on G2.com. What do you dislike about Cybersource? There isn’t anything that I dislike about CyberSource. Review collected by and hosted on G2.com. What problems is Cybersource solving and how is that benefiting you? We use CyberSource for each of our eCommerce sites (15+ at any given time). CyberSource is very reliable in tracking those purchases and helping to locate transactions as requested. Review collected by and hosted on G2.com. Show More 5/16/2018 Validated ReviewerIncentivizedSource: G2 invite ![Sandy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sandy B.") SB Sandy B. Payroll Coordinator Small-Business (50 or fewer emp.) 7/28/2017 "Cost effective way to manage payments" 4/5 What do you like best about Cybersource? CyberSource provides everything we need at a lower cost than our previous payment manager. Review collected by and hosted on G2.com. What do you dislike about Cybersource? I can't think of a single thing I dislike regarding CyberSource. It's super easy to use. Review collected by and hosted on G2.com. Recommendations to others considering Cybersource: I find CyberSource to be easy to use. I had no formal training; just worked my way around the system and was able to figure it out on my own. It's very intuitive. Review collected by and hosted on G2.com. What problems is Cybersource solving and how is that benefiting you? I'm part of a group of volunteers planning an annual payroll conference in association with the American Payroll Association. Utilizing CyberSource, we are collecting payments online from a large percentage of our conference attendees and vendors. This links to our website administration company, StarChapter. Our conference web address is www.mwpayrollconf.org. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Jillian H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jillian H.") JH Jillian H. Manager of Financial Systems Financial Services Mid-Market (51-1000 emp.) 10/31/2016 "Overall reliable product with solid support" 4/5 What do you like best about Cybersource? It is pretty quick and easy to get live help if you need it. Even better, it's really rare that you do need help. The service is highly reliable (as you'd expect from a payment processor). When you need to just talk to someone, they answer quickly, ensure you are authorized to call, and they are generally very knowledgeable. They are also fully able to create issues for the development team if more advanced knowledge or research is required. Review collected by and hosted on G2.com. What do you dislike about Cybersource? The only real issues we've experienced is related to system updates and upgrades. We don't always receive advanced notice. They claim to send emails to certain contacts on the account, but sometimes we don't get them. It is possible it's an issue with our exchange server, possibly blocking emails that contain info with words that are blocked, ie ACH. Review collected by and hosted on G2.com. Recommendations to others considering Cybersource: Consider fees for token storage and a process to clean up outdated tokens. While the fee isn't outrageous, we still have tokens for cards that have long since expired. There isn't an easy way to selectively purge these tokens. Take that into consideration and work to find a solution before you end up with years of data you don't need. Review collected by and hosted on G2.com. What problems is Cybersource solving and how is that benefiting you? We wouldn't be PCI compliant without CyberSource. They store all of our customers' credit cards, and we implemented the use of ACHs thru them in April 2016. So far, so good. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Electronics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Electronics") UC Verified User in Consumer Electronics Enterprise (\> 1000 emp.) 1/17/2017 "It not as user friendly as I would like " 3.5/5 What do you like best about Cybersource? it gives you few options on how to locate a transaction either last 4 digit, order number, email address, & etc Review collected by and hosted on G2.com. What do you dislike about Cybersource? I dislike how sometimes the credit doesn't show when you look up the original order. When trying too run a report I wish it doesn't always time out or only let me download a daily report and not weekly. Review collected by and hosted on G2.com. Recommendations to others considering Cybersource: Wish it a better gateway when connecting to other software like demandware. Once we got on demandware many transaction have been more manual. Review collected by and hosted on G2.com. What problems is Cybersource solving and how is that benefiting you? Trying to use the gateway to reconcile what is against our merchant account. It's been easier to locate a refund or an settlement before it hits our own bank account Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Travis W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Travis W.") TW Travis W. Account Executive Building Materials Mid-Market (51-1000 emp.) 7/6/2016 "Great payment solutions service for online and over the phone transactions" 4.5/5 What do you like best about Cybersource? It is very easy to implement into most existing systems. It is an all in one solution for merchant account, payments, online shopping cart, and professional support. It is well designed and allows payments to be taken online and over the phone. It is setup from the beginning to accept all major credit cards and e-checks. Cybersource provides all of the back end support needed to be successful using their system. They use many anti fraud steps to make sure that the card is owned by the correct person. Review collected by and hosted on G2.com. What do you dislike about Cybersource? If doing large volume of payments either over the phone or online, then the fees can be a little steep. There is a 0.35 cent fee for every transaction. Visa and Mastercards are subject to a 2.39% discount rate, but I think that is about average for most of the payment processing systems. Review collected by and hosted on G2.com. Recommendations to others considering Cybersource: If you are looking for an all in one payment processing system, then this is what you are looking for, Be aware of all of the fees and charges up front with using the service. If you do a large volume, then you may be better off looking else where. But, for small to medium businesses, you can't go wrong with what is offered. Review collected by and hosted on G2.com. What problems is Cybersource solving and how is that benefiting you? Having and eCommerce site where customers can purchase everything right from there as well as doing over the phone sales, Cybersource really gets the job done. There are not many times that I have had an issue with the system at all and when I did it could easily be solved. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ##### Categories on G2 [Payment Processing](https://www.g2.com/categories/payment-processing)[Enterprise Payment](https://www.g2.com/categories/enterprise-payment)[Fraud Detection](https://www.g2.com/categories/fraud-detection) [Payment Processing](https://www.g2.com/categories/payment-processing)[Enterprise Payment](https://www.g2.com/categories/enterprise-payment)[Fraud Detection](https://www.g2.com/categories/fraud-detection)[E-commerce Fraud Protection](https://www.g2.com/categories/e-commerce-fraud-protection) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What is the best theater management software for venue operations and capacity optimization?](https://www.g2.com/discussions/what-is-the-best-theater-management-software-for-venue-operations-and-capacity-optimization)[What paid search intelligence tools are highest rated for helping marketing teams discover untapped keyword opportunities and find gaps in competitor coverage?](https://www.g2.com/discussions/what-paid-search-intelligence-tools-are-highest-rated-for-helping-marketing-teams-discover-untapped-keyword-opportunities-and-find-gaps-in-competitor-coverage)[What are the best platforms for integrating cloud governance and cost control?](https://www.g2.com/discussions/what-are-the-best-platforms-for-integrating-cloud-governance-and-cost-control) [Which business entertainment platforms are highest rated for tech companies hosting 50-500 person corporate events?](https://www.g2.com/discussions/which-business-entertainment-platforms-are-highest-rated-for-tech-companies-hosting-50-500-person-corporate-events)[What are the best construction data analytics platforms for contractors tracking profitability across multiple job sites?](https://www.g2.com/discussions/what-are-the-best-construction-data-analytics-platforms-for-contractors-tracking-profitability-across-multiple-job-sites)[Pros and Cons Details](https://www.g2.com/products/cybersource/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)