The overall experience that my team had with Cybermaxx has been nothing short of phenomenal. They offer a white glove approach to an industry that has been anything but. From the first contacts with Cybermaxx I had faith that we were in the right hands. Their boutique-style approach is exactly what we needed - something that separates them from other companies. I know that with Cybermaxx I'm not just another customer, I know that my company matters to them.

Status: In Moderation

Edit Review Review collected by and hosted on G2.com.

Cybermaxx is still growing fast- Their reporting platform has improved since our first days with Cybermaxx. I am thankful with how transparent and communicative they are. Review collected by and hosted on G2.com.

Expert staff continue monitoring after normal business hours Review collected by and hosted on G2.com.

Requires agents and logging from criticial servers that I see as another vector but outweighed by the beneft of the service. Review collected by and hosted on G2.com.

Cybermaxx allows me to get a good night sleep because I know that an experienced team of cyber professionals is monitoring my systems 24/7/365. They are an extension of my InfoSec team at a fraction of the cost and the alerts are actionable, not noise. Alerts are immediate and they will assist in the remediation. I get a robust monthly Threat Briefing that shows alerts, detections, tickets, and incidents which I can share with our Security Committee. Review collected by and hosted on G2.com.

There are no downsides. Everything Cybermaxx does is top-notch and I use their service as a Gold Standard to compare other MSSP against. Review collected by and hosted on G2.com.

I cannot speak more highly of my organization's relationship with CyberMaxx. They have been a dedicated and trusted partner of our organization for over three years now. Since contracting, they have frequently gone above and beyond to support our organization. CyberMaxx assisted us with a massive security incident, bringing resources onsite and remote support, even when they were not under contract. During our contract renewal, they were transparent, fairly priced and produced multiple pricing models for our consideration. Review collected by and hosted on G2.com.

There is nothing I truly dislike about the CyberMaxx service offerings or their partnership with my organization. There were some natural growing pains that came with transitioning to an outsourced MSSP, but overall we have been thrilled. Review collected by and hosted on G2.com.

The Cybermaxx MDR service has been in use at our organization for over 8 years. I call it the "backstop" because many times it has caught activity that was undetected by the other layers of solutions in place. Cybermaxx staff notifies our team 24/7 with information that is timely, relevant, and actionable. False alerts are rare, and our requests are promptly enacted by the Cybermaxx team. Pricing is excellent with the agreement terms we were provided by Tennessee Hospital Association. Review collected by and hosted on G2.com.

No dislikes. Cybermaxx is one of the few IT vendors who delivers what it promises, and consistently exceeds expectations. Review collected by and hosted on G2.com.

Their SOC team is by far the best thing about CyberMaxx. Their SOC support team is very responsive. I've never been told no for special requests of custom reports or when I have thrown them a curve ball. They take the time to follow up if a question or request takes longer than anticipated. They do a great job of establishing expectations. Review collected by and hosted on G2.com.

I am struggling to provide a dislike of CyberMaxx. The only thing I could say is that I wished they did not have as much turnover for relationship managers or sales-related staff. I understand it is the nature of the beast when it comes to sales or relationship managers. Honestly, I've had this issue with every vendor. Review collected by and hosted on G2.com.

1) The Cybermaxx hardware, regardless of iteration we've put into production, has proven to be extremely durable in nature, rarely requiring intervention

2) The staff is extremely proactive, knowledgeable and helpful on a day to day basis

3) The installation of the hardware is very intuitive and can integrate into almost any network node you want to keep secure Review collected by and hosted on G2.com.

The port density on some of the models could be better. With our rack space at a premium, it'd be helpful if the devices could be created with a higher port density in mind. Review collected by and hosted on G2.com.

Cybermaxx provided a fast pain free rollout of Crowdstrike to all our endpoints in less than 3 weeks. They manage and triage all the alerts and provide us with actionable events to work on. Review collected by and hosted on G2.com.

Cybermaxx reporting and dashboards outside of the crowdstrike environment are a little behind in functionality but they are working to update those. Review collected by and hosted on G2.com.

They have been dedicated to our success. They are reliable, trustworthy, and always available when we need support. They provide a dedicated and always available account rep, and are there for any issue we are experiencing. Review collected by and hosted on G2.com.

There is very little I dislike, but if I were to call out one thing, it would be some mutual growing pains as we experienced when first bringing CyberMaxx on-board. Once on-board, it has been seamless. Review collected by and hosted on G2.com.

Involvement in playbook for incident response

Quick response times when incidents occur

Detailed incident reports

Flexibility with EDR vendors Review collected by and hosted on G2.com.

Limited response actions (using CrowdStrike)

- CyberMaxx can only isolate hosts and/or run scans using a third-party tool (Microsoft Safety Scanner)

Alarm portal is a bit clunky

Would like to see reports on recent attacks across other customers Review collected by and hosted on G2.com.