I like CyberMaxx for their SOC, which is crucial for our operations. Their custom alerting is a helpful feature that keeps us informed about vulnerabilities. I appreciate the emails they send out regarding vulnerabilities and how they manage our environment. These features allow us to focus on other things, knowing that CyberMaxx can keep an eye on these important aspects for us. Review collected by and hosted on G2.com.

The communication would be a big key on improving. We were initially with Cybersafe and that merged into CyberMaxx and some of the communication/alerts have lacked since. There are times where we feel like we have talked about certain scenarios a couple times now and it's still not where we want it. Can be frustrating at times. Review collected by and hosted on G2.com.

I find CyberMaxx's penetration testing services to be affordable and appreciate their experienced engineers who are both understanding and knowledgeable. They're very quick to respond and consistently deliver accurate results. The team is easy to work with, has a solid understanding of the technology they're testing, and doesn't overwhelm us with false positives. I also value their ability to perform tests and deliver results quickly, which helps us meet our timelines. Additionally, the initial setup was seamless. Review collected by and hosted on G2.com.

I do not have any negative feedback. The process was seamless. Review collected by and hosted on G2.com.

I appreciate CyberMaxx because it monitors our environment 24/7/365 and handles problems right when they happen. They provide first-level support immediately, then send issues to us to investigate without any delays. I also like that they're reliable, and I can count on them to monitor our environment effectively. They're right to the point and work effectively, which makes the whole process straightforward. We switched from another product because CyberMaxx offers better monitoring and takes action, unlike our previous product that merely alerted us. Review collected by and hosted on G2.com.

If they can have SIEM engineers as part of their staff, it would be very helpful to manage client's SIEMs. Review collected by and hosted on G2.com.

I really appreciate the clear and regular communication that CyberMaxx provides. Having an open line of communication to our SOC is something we've never had before, and it helps alleviate any pain points and confusion that may arise on either side. I also like the speed at which they handle alerts. The communication, the English-speaking analysts, and the overall reputation of CyberMaxx were key reasons for switching from our previous provider. Plus, the initial setup was extremely easy. Review collected by and hosted on G2.com.

Sometimes the ticket system doesn't allow submission. When entering a ticket, the submit button doesn't work - but this only happens on the rare occasion. Review collected by and hosted on G2.com.

I find CyberMaxx to be an exceptional solution for organizations that prioritize cybersecurity and customer data protection. What truly impresses me is the platform's ability to balance robust enterprise-grade security with a remarkably user-friendly interface. This intuitive design makes monitoring threats, organizing sensitive customer records, and reviewing access logs seamless and thoughtfully executed. The customer data management tools are particularly strong, with organized data, straightforward permissions configuration, and complete visibility into access details. The audit trails and reporting features significantly streamline compliance tasks, making them efficient and less burdensome. Another standout feature is the platform's proactive security approach, which helps teams identify patterns and potential risks before they escalate. I appreciate the reliability of its performance, characterized by fast load times and minimal downtime. Furthermore, CyberMaxx offers transparency in communicating security events and system updates, which instills confidence that our customer data is continuously protected and monitored. The ease of setup, requiring minimal effort, coupled with platform management that is direct and to the point, greatly enhances the overall experience. Moreover, the emphasis on mutual workload reduction and teamwork efficiency is notable. Altogether, CyberMaxx provides an excellent balance of usability, security, and dependable data management, making it a strong choice for safeguarding sensitive information without imposing complex workflows. Review collected by and hosted on G2.com.

Improving data lifecycle policies! Review collected by and hosted on G2.com.

Simple and thorough. SOC has exceeded expectations. Review collected by and hosted on G2.com.

There were initial issues with alerts creating new emails instead of adding on to each other, but that has since been resolved. Review collected by and hosted on G2.com.

The whole team is just amazing. We work together as a team. Arthur Alves is my lead guy and stays in contact with me. Dustin Del Rio and Keith Tipton are always helpful and patient. Everyone is patient and explains so you have a sense of relief. Review collected by and hosted on G2.com.

Have not found any. My life has be more at ease. Review collected by and hosted on G2.com.

Gives a good comfort level that the service will allow staff to stay focused on existing operational activities and new initiatives that reduce risk in other areas or otherwise add value. Review collected by and hosted on G2.com.

The flexibility in services is both a pro and a con as it's less prescriptive at times than other vendors, but as a result provides customers what they need/want. Other vendors I've worked with in the past have a defined approach at assessing level of coverage, implementing, and walking you through the entire process to ensure coverage of all assets. In our specific case, the contract that was executed dictated their implementation approach, so I don't know if any of that had been done prior (I suspect it wasn't). Review collected by and hosted on G2.com.

We like how CyberMaxx allows us to customize the service we recieve and not use canned services. The team is approachable and easy to work with providing us with world class service. Review collected by and hosted on G2.com.

nothing we dislike at this time. The team is easy to work with and gets on calls with us when needed. Review collected by and hosted on G2.com.

Having a personal contact with the lead for our team is a strong differentiating factor in other services. If we have a specific need, I know our lead can reach into a strong bench security specialists to help solve unique issues. Review collected by and hosted on G2.com.

there is high turnover in our team that may cause newer team members to not fully understand the nuances of our non-standard enviornment Review collected by and hosted on G2.com.