CyberMaxx Managed Detection and Response Reviews & Product Details

CyberMaxx Managed Detection and Response Overview

What is CyberMaxx Managed Detection and Response?

We built CyberMaxx with one goal in mind: to be the industry’s leading trusted partner in preventing, detecting, and responding to cyber-attacks. We’re proud to provide a team of leading cybersecurity professionals focused solely on protecting our customers 24/7/365. When evaluating cybersecurity vendors, we know that the team members you’ll work alongside matter. That’s why we’re passionate about serving as your trusted partner and extension of your security team. With 20+ years of experience, we’ve discovered that there are three areas of focus that must be performed with precision in order to: prevent, detect, and respond to cyber-attacks effectively. This approach is based on the equal importance of three distinct pillars of cybersecurity: people, process, and technology. WHAT WE DO Keep customers happy. And with a client roster featuring over 1,000 healthcare facilities and 40% of the major hospital systems in the U.S., we keep those customers happy to the tune of a 99% retention rate. HOW WE DO IT This isn’t “one-size-fits-all” cybersecurity. It’s a tailor-made experience for your organization that adapts and grows as your business does, enabling our comprehensive suite of security programs to anticipate, defend and eliminate security threats in real-time. WHY WE DO IT The truth is you know what you need. But we know how to provide it. CyberMAXX defense solutions are designed to cover more ground and create stronger boundaries, thereby keeping your data, systems, and customers safe while giving you the freedom to focus on what’s most important – your business.

CyberMaxx Managed Detection and Response Details
Languages Supported
English
Product Description

Managed security services designed to help you increase compliance and eliminate talent shortages, all while saving your organization's budget. It offers several managed security services delivered by our 24/7/365 security operations center, staffed with a team of leading cybersecurity experts dedicated to serving as an extension of your team.


Seller Details
Seller
CyberMaxx
Company Website
Year Founded
2003
HQ Location
Nashville, Tennessee
Twitter
@getcybermaxx
36 Twitter followers
LinkedIn® Page
www.linkedin.com
33 employees on LinkedIn®

Overview Provided by:
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19 CyberMaxx Managed Detection and Response Reviews

4.7 out of 5
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Validated Reviewer
Review source: Organic
What do you like best?

The overall experience that my team had with Cybermaxx has been nothing short of phenomenal. They offer a white glove approach to an industry that has been anything but. From the first contacts with Cybermaxx I had faith that we were in the right hands. Their boutique-style approach is exactly what we needed - something that separates them from other companies. I know that with Cybermaxx I'm not just another customer, I know that my company matters to them.

Status: In Moderation

Edit Review Review collected by and hosted on G2.com.

What do you dislike?

Cybermaxx is still growing fast- Their reporting platform has improved since our first days with Cybermaxx. I am thankful with how transparent and communicative they are. Review collected by and hosted on G2.com.

What problems is the product solving and how is that benefiting you?

They are my information security team. My company does a lot of M&A activity and they have been paramount in being able to adapt to our ever changing needs. I feel very confident with our decision to choose Cybermaxx. We found a great partner! Review collected by and hosted on G2.com.

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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Cybermaxx allows me to get a good night sleep because I know that an experienced team of cyber professionals is monitoring my systems 24/7/365. They are an extension of my InfoSec team at a fraction of the cost and the alerts are actionable, not noise. Alerts are immediate and they will assist in the remediation. I get a robust monthly Threat Briefing that shows alerts, detections, tickets, and incidents which I can share with our Security Committee. Review collected by and hosted on G2.com.

What do you dislike?

There are no downsides. Everything Cybermaxx does is top-notch and I use their service as a Gold Standard to compare other MSSP against. Review collected by and hosted on G2.com.

What problems is the product solving and how is that benefiting you?

My staff of 2 cannot monitor our systems 24/7 nor do they have the bandwidth to analyze detections and recognize threats so using Cybermaxx as an extension of my staff makes complete financial sense. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Organic
What do you like best?

I cannot speak more highly of my organization's relationship with CyberMaxx. They have been a dedicated and trusted partner of our organization for over three years now. Since contracting, they have frequently gone above and beyond to support our organization. CyberMaxx assisted us with a massive security incident, bringing resources onsite and remote support, even when they were not under contract. During our contract renewal, they were transparent, fairly priced and produced multiple pricing models for our consideration. Review collected by and hosted on G2.com.

What do you dislike?

There is nothing I truly dislike about the CyberMaxx service offerings or their partnership with my organization. There were some natural growing pains that came with transitioning to an outsourced MSSP, but overall we have been thrilled. Review collected by and hosted on G2.com.

What problems is the product solving and how is that benefiting you?

CyberMaxx has allowed us to enhance our threat detection and response capabilities while also meeting compliance requirements. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Organic
What do you like best?

The Cybermaxx MDR service has been in use at our organization for over 8 years. I call it the "backstop" because many times it has caught activity that was undetected by the other layers of solutions in place. Cybermaxx staff notifies our team 24/7 with information that is timely, relevant, and actionable. False alerts are rare, and our requests are promptly enacted by the Cybermaxx team. Pricing is excellent with the agreement terms we were provided by Tennessee Hospital Association. Review collected by and hosted on G2.com.

What do you dislike?

No dislikes. Cybermaxx is one of the few IT vendors who delivers what it promises, and consistently exceeds expectations. Review collected by and hosted on G2.com.

What problems is the product solving and how is that benefiting you?

Malicious websites or sites that share addresses with compromised sites are blocked, and suspicious activity on any server or endpoint is reported immediately. Having a third party monitor and report this information allows our senior resources to focus on issues that require attention. This service costs a fraction of what it would cost our team to do it at the same level. Review collected by and hosted on G2.com.

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Verified User in Banking
AB
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Their SOC team is by far the best thing about CyberMaxx. Their SOC support team is very responsive. I've never been told no for special requests of custom reports or when I have thrown them a curve ball. They take the time to follow up if a question or request takes longer than anticipated. They do a great job of establishing expectations. Review collected by and hosted on G2.com.

What do you dislike?

I am struggling to provide a dislike of CyberMaxx. The only thing I could say is that I wished they did not have as much turnover for relationship managers or sales-related staff. I understand it is the nature of the beast when it comes to sales or relationship managers. Honestly, I've had this issue with every vendor. Review collected by and hosted on G2.com.

What problems is the product solving and how is that benefiting you?

Within CyberMaxx's MDR umbrella, use the SIEM and the VDR solutions. When I started with the company, I brought CyberMaxx to the table to address various security gaps. I am not done with bringing more of their services to the table. Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
UH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

1) The Cybermaxx hardware, regardless of iteration we've put into production, has proven to be extremely durable in nature, rarely requiring intervention

2) The staff is extremely proactive, knowledgeable and helpful on a day to day basis

3) The installation of the hardware is very intuitive and can integrate into almost any network node you want to keep secure Review collected by and hosted on G2.com.

What do you dislike?

The port density on some of the models could be better. With our rack space at a premium, it'd be helpful if the devices could be created with a higher port density in mind. Review collected by and hosted on G2.com.

What problems is the product solving and how is that benefiting you?

Cybermaxx detects and alerts on nefarious network activity at various points throughout our network. They proactively warn us if any untoward activity is detected and also provide our SIEM services that allow us to take a deep look into our logging. Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
AH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Cybermaxx provided a fast pain free rollout of Crowdstrike to all our endpoints in less than 3 weeks. They manage and triage all the alerts and provide us with actionable events to work on. Review collected by and hosted on G2.com.

What do you dislike?

Cybermaxx reporting and dashboards outside of the crowdstrike environment are a little behind in functionality but they are working to update those. Review collected by and hosted on G2.com.

What problems is the product solving and how is that benefiting you?

We have a small security team, they help us by watching the environment to make sure we have our configuration correct, adding IOCs timely and then sifting through all the alerts providing us with actionable events we need to look at. Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
EH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

They have been dedicated to our success. They are reliable, trustworthy, and always available when we need support. They provide a dedicated and always available account rep, and are there for any issue we are experiencing. Review collected by and hosted on G2.com.

What do you dislike?

There is very little I dislike, but if I were to call out one thing, it would be some mutual growing pains as we experienced when first bringing CyberMaxx on-board. Once on-board, it has been seamless. Review collected by and hosted on G2.com.

What problems is the product solving and how is that benefiting you?

They are continually helping to ensure to security of our patient's data, and the confidentiality, integrity and availablity of the systems that provide treatment, payment and operations. Review collected by and hosted on G2.com.

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Verified User in Retail
AR
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Involvement in playbook for incident response

Quick response times when incidents occur

Detailed incident reports

Flexibility with EDR vendors Review collected by and hosted on G2.com.

What do you dislike?

Limited response actions (using CrowdStrike)

- CyberMaxx can only isolate hosts and/or run scans using a third-party tool (Microsoft Safety Scanner)

Alarm portal is a bit clunky

Would like to see reports on recent attacks across other customers Review collected by and hosted on G2.com.

What problems is the product solving and how is that benefiting you?

We do not have dedicated security analysts. Bringing on an MSSP like CyberMaxx was more cost-effective. We feel more secure not having to worry about the unknown. Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
AH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Hands off co-management of the product, great support, easy escalation if needed. Review collected by and hosted on G2.com.

What do you dislike?

Overall reporting could be improved, More integration between EDR and SIEM reporting, EDR modules are expansive which makes it difficult to understand modules needed when purchasing, Review collected by and hosted on G2.com.

What problems is the product solving and how is that benefiting you?

Improved overall operational security posture against endpoint threats such as ransomware. Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
EH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The CyberMaxx MDR solution is easily integrated while relatively low cost. The CyberMaxx team continually reviews their solution's capabilities and addresses needs as they arise. Review collected by and hosted on G2.com.

What do you dislike?

I would like to see a virtualized MDR solution where network closets are small or non-existent. This allows for an extremely small footprint that allows for better integration. Review collected by and hosted on G2.com.

What problems is the product solving and how is that benefiting you?

MDR is a first-line defense solution capable of filtering most of the network traffic not analagous to our business need. This allows for concentration in other areas of infosec discipline. Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
AH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Any time we have needed any assistance their customer service has been top-notch.

Ease of use, Customer Service, Added Protection Review collected by and hosted on G2.com.

What do you dislike?

The new SIEM portal seems to be about a day behind on the logs. Review collected by and hosted on G2.com.

What problems is the product solving and how is that benefiting you?

Cyber Security and protection. Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
UH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

We have a small security team, and CyberMaxx gives us 24/7 monitoring of our environment.

A true partner for developing an incident response program. Review collected by and hosted on G2.com.

What do you dislike?

It's hard to find anything to dislike other than occasionally, the alerts sent do not contain the information needed to do further research. Review collected by and hosted on G2.com.

What problems is the product solving and how is that benefiting you?

CyberMaxx MDR expands our team allowing us to have continuous monitoring of our environment. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Organic
What do you like best?

The response time for the alerts is excellent. Review collected by and hosted on G2.com.

What do you dislike?

We are unable to review the detail of the alerts. Review collected by and hosted on G2.com.

What problems is the product solving and how is that benefiting you?

They are monitoring our log files. We don't need an additional employee where that is their primary role. Review collected by and hosted on G2.com.

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Verified User in Insurance
AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

CyberMaxx delivers the quality expertise that we were looking for in this area. Quick response times to alerts, questions, and inquiries make them top in their field on this product. They learn and understand the needs of their customers. Review collected by and hosted on G2.com.

What do you dislike?

I don't always like the turnover rate, but it is the nature of this business. Review collected by and hosted on G2.com.

What problems is the product solving and how is that benefiting you?

They are a trusted partner and a great extension of our team. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: G2 invite
Incentivized Review
Describe the project or task the product helped with:

CyberMaxx Managed Security Service is an excellent service to deal with sudden incidents and to provide the proper security to the system. Its managing abilities are commendable in providing the unlimited benefits of behavior analytics. The control on system and incidents is very accurate in giving the up to the mark quality. The tool is beneficial for making the quick decision for implementation and its services are very reliable in controlling the incident details. Moreover, the application provides a flexible blacklisting and whitelisting feature. Review collected by and hosted on G2.com.

What do you like best?

CyberMaxx Managed Security Service is an excellent service to deal with sudden incidents and to provide the proper security to the system. Its managing abilities are commendable in providing the unlimited benefits of behavior analytics. The control on system and incidents is very accurate in giving the up to the mark quality. The tool is beneficial for making the quick decision for implementation and its services are very reliable in controlling the incident details. Moreover, the application provides a flexible blacklisting and whitelisting feature. Review collected by and hosted on G2.com.

What do you dislike?

This application is unable to manage the Malware attacks and we are very helpless in dealing with such situations. So, making new progression can solve the problem and it needs a lot of time while managing other security systems. Review collected by and hosted on G2.com.

What problems is the product solving and how is that benefiting you?

CyberMaxx Managed Security Service is a very well-developed program in managing the security within our system. The security protocols are fulfilled with great responsibility and we can manage the vulnerabilities with confidence. Nothing can relate to its backing up the system with great support and help to blacklist the unwanted material. Its approach is very comprehensive and we can manage the system within a few minutes. So, the support and management provided by this application is commendable. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Organic
Describe the project or task the product helped with:

Continued Support Review collected by and hosted on G2.com.

What do you like best?

Cybermaxx has earned the trust and plays a major role within the Information Security program. Without their continuous support, we would be overwhelmed with all the noise of managing the SIEM and IDS/IPS. Additionally, Cybermaxx is ready in an instant to work with us during any potential incident. Finally, their managed services they provide has become more than a partner relationship but at part of the internal team. Review collected by and hosted on G2.com.

What do you dislike?

I currently have no dislikes for Cybermaxx. Review collected by and hosted on G2.com.

What problems is the product solving and how is that benefiting you?

Consolidation of services. Reduces the overhead in having a large scale security operations center. Review collected by and hosted on G2.com.

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Senior Manager Information Security
Hospital & Health Care
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Seller invite
(Original )Information
Describe the project or task the product helped with:

IDS/IPS & SIEM Review collected by and hosted on G2.com.

What do you like best?

Cybermaxx has provided the goal of reducing the noise of suspicious / unwanted traffic to the environment. They have reduced the ocean of data through logging to only provide meaningful alerts. In turn this has placed a positive outlook on budgeting internal personnel to cover a 4 person job. Review collected by and hosted on G2.com.

What do you dislike?

Cybermaxx has it's struggles like any other MSSP. Logging and monitoring can become a challenge with routine alerts we receive. In turn, this causes de-sensitizing personnel for the responding professionals. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Understand how you would handle the alerts from the beginning. The alerts can become overwhelming if you do not spend the time documenting the expected remediation process. It is not only up to Cybermaxx but the Security team as a whole to mature the process and foundation of the clients environment. Review collected by and hosted on G2.com.

What problems is the product solving and how is that benefiting you?

Problems that have been resolved with CyberMaxx have been quick response of stopping malicious activity from leaving the environment. With having actual people looking at high and critical alerts to verify the threat we are more in line with ensuring the business' legitimate activity is not pre-maturely shut down by a fully automated system. Review collected by and hosted on G2.com.

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Verified User in Utilities
GU
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Describe the project or task the product helped with:

Cybermaxx has been our MSSP for several years now. They have responded far faster than our 2 previous companies. Review collected by and hosted on G2.com.

What do you like best?

FAST response AND personal service. Some competitor's discourage calling the SOC and wanted use to go through a TAM. Cybermaxx is much more flexible than some of the larger MSSP companies. Review collected by and hosted on G2.com.

What do you dislike?

Not as comprehensive as some MSSPs. Such as endpoint management (quarantine endpoint when detected known threat.) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Talk openly about your concerns and use cases. If you have a current MSSP, put Cybermaxx in-line with the competitor so you can see what your current MSSP is not detecting or alerting on. Review collected by and hosted on G2.com.

What problems is the product solving and how is that benefiting you?

Faster detection of threats. Review collected by and hosted on G2.com.

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