Its on Cloud , Simple to use and maintain

No spacial skills required , Support is good. Review collected by and hosted on G2.com.

More customisation options should be provided in reporting,some simple but usefull functionality should be added.

There are scope to take this tool to more advanced level. Review collected by and hosted on G2.com.

Very powerful with an extensive tool kit available to help you. You can "crawl" an IVR and map the entire Call Flow to confirm your documentation. Ability to build Test Case suites and load your sample data you would like to use to test with. We use extensively for regression testing. Review collected by and hosted on G2.com.

Takes a little while to fully get some of the scripting down but is amazing once understood. Review collected by and hosted on G2.com.

Cyara Pulse helping us with monitoring the customer facing phone numbers across the globe. It gives peace of mind that some system is monitoring our most used numbers. We saw Cyara is most reliable and accurate for any alerts it generates. Review collected by and hosted on G2.com.

I cant think of a feature that I dislike. But one suggestion is to evolve a pricing model for pay as you go instead of port licenses. Review collected by and hosted on G2.com.

I like the amount of data that is returned through the Cyara system. As far as middleware information return and timing goes, Cyara has been very helpful in identifying issues we have with our IVR. It allows me to send data to the business in order to provide a full view of the struggles the IVR is experiencing, due to issues that would be hard to provide data for with the Cyara system. Review collected by and hosted on G2.com.

There are certain issues that I have experienced with Cyara, as far as, being too critical on the IVR and identifying "issues" that are not a red flag or concern for our Company. I have also had struggles with multi-lingual test cases however, Cyara is working with me to help resolve these issues. Review collected by and hosted on G2.com.

Cyara helps Macys' to monitor the health check of our IVR system with the help of Pulse campaign. Especially, during Holiday period, our team used to run short campaigns every 5 mins for Health check Review collected by and hosted on G2.com.

I don't have any items to enter in dislike section Review collected by and hosted on G2.com.

Powerful tools that are easy to use. Technical and non-technical groups across the organization can use the tools in Cyara with very little training. The team at Cyara is incredibly supportive and always listens to customer concerns or recommendations and acts on them. Review collected by and hosted on G2.com.

Call flow mapping can be a challenge due to nuances with how decisions are handled. Review collected by and hosted on G2.com.

The hight value for the end customer is to have a real picture on "what if" the platform is stressed. The performance test is useful to figure out the problems on platform and on carrier side Review collected by and hosted on G2.com.

I think that the user interface can be improved Review collected by and hosted on G2.com.

Cyara itself is very intuitive, easy to use and self explanatory. the team are very keen on upskilled and are often quick to respond and assist with any and all queries Review collected by and hosted on G2.com.

support team in the past have often use the cliched "have you switched it off and on" routine when raising complex queries, attempting basic trouble shooting for the inexperienced use when speaking/interacting with some one who has a better understanding of cyara Review collected by and hosted on G2.com.

The platform is intuitive and easy to use. Review collected by and hosted on G2.com.

The platform didn't appear to have any aspects which can be specifically disliked. Review collected by and hosted on G2.com.

Integration with our multi-vendor platform; strength of partnership; and a consistently positive, solution-oriented team at Cyara Review collected by and hosted on G2.com.

Somewhat costly load testing, required on an annual basis Review collected by and hosted on G2.com.