UX is very clean and easy to navigate. Makes training easier and achieving competence attainable for vast majority. The product delivers exactly what stated as part of the sales process and there were no nasty surprises where promises were made and not delivered. The platform feels like a really mature and stable product that is now at the point where its only minor tweaks/enhancements that are happening in the background. As someone with experience in dealing with Telco and other platforms that are still in their infancy this is really refreshing. The onboarding team we're great with both the PM and the trainer great from a personal and professional perspective. Review collected by and hosted on G2.com.

Few tweaks to CX models would be useful - cant export the models if you have more than one module which is mildly frustrating. Also as its sometimes easier to do the test cases in test cases rather than CX models its sometimes much easier to go that way - if CX models could be made 10-15% quicker when building the model then would be much more powerful, what we found was that for our bigger more complex IVR's we used test cases to get the job done. Review collected by and hosted on G2.com.

UI is super friendly and all functionalities are easily accessible.

New features like CX models, crawlers makes it easy for non technical Business Analysts to use cyara as tool.

We even have plan to use cyara as flow design tool in future and thus solving issues related to test cases creation.

Cyara pulse is used to actively monitor health of the voice application.

Support is one of the best from product companies. Review collected by and hosted on G2.com.

There are still few limitations with campaigns like keeping a call open and then after some interval make another call. Just like jmeter gives us that freedom when we want to test API calls after some time.

Use of data sets can still be improved with the likes of DB like structures. Its still confusing while using datasets in campaigns.

Campaign results don't show few of the important fields and will be implemented in future releases. Review collected by and hosted on G2.com.

Transcription, Pulse Dashboard, Modules in CX Model Review collected by and hosted on G2.com.

DataDriven Management - lesser flexibility in modifying the data values, hard to find data set while mapping in a test case;

Common Test validation error notifications not given prior to validation (few common errors like Multi-Step prompt, tag/value missing, tag format or usage issues are not notified upfront before triggering a test case or a campaign. Only after execution, such test cases gets abruptly stopped and takes additional time to fix those gaps. A notification on these errors while user clicks to validate would make the work better. Review collected by and hosted on G2.com.

Ability to integrate with CI/CD pipeline though a well documented API has been amazing, but the most beneficial aspect of Cyara is the relationship they form with your business to ensure you're getting the most benefit from the platform. Review collected by and hosted on G2.com.

Ability to associate virtual agent behaviors with specific test cases has been a long outstanding feature. Review collected by and hosted on G2.com.

Service and Tool that helps us run our test automation, whether it is adhoc, lnp and planned Review collected by and hosted on G2.com.

I think it would be great if we can use the same tool in other channels such as Chat, Async Chat (digital channels) Review collected by and hosted on G2.com.

Flexibility of application; use of Tags for dynamic responses and the use of Blocks for repetitive steps Review collected by and hosted on G2.com.

"Satisfactory" results are sometimes just that - satisfactory. I wish I could choose whether it reattempts cases that pass as satisfactory. I am sometimes satisfied with that result. Review collected by and hosted on G2.com.

Now we can truly test our foreign language flows. Before using Cyara all we could really do was verify that the correct language was playing. We have caught several mistakes that were not caught in the past. Review collected by and hosted on G2.com.

Having to tune an application with PSST values. You have to tell Cyara how much silence is between each prompt, which are the PSST values. Review collected by and hosted on G2.com.

The insight that the platform provides should there be any issues in the customer journey through the IVR. Review collected by and hosted on G2.com.

Adjusting the PSST can be tricky and fiddly sometimes when creating new test cases or amending existing ones. Would be nice to have a feature that automatically calculates the PSST based on the audio duration of each step. Review collected by and hosted on G2.com.

Scheduling test campaigns and being able to multi-task while testing is running. Cyara also works to continually improve the product. Review collected by and hosted on G2.com.

Would like to see improvements in test "retries" in campaigns, and in identifying Text to Speech vs. Audio Files in results. Review collected by and hosted on G2.com.

The different features within Premium Ports. Review collected by and hosted on G2.com.

Some to the pop up menus get in the way sometimes. Also would like to document certain tests that the note is visible in test list view. Review collected by and hosted on G2.com.