TB
Tawnya B.
Omnichannel product owner
Enterprise (> 1000 emp.)
"the keynotes and sessions were engaging and relevant. they were also energizing and educational."
5/5
What do you like best about Cyara Platform?

the tools are intuitive and don't take software development skills to use. i appreciate the forward thinking and innovation rather than simply staying with the status quo for testing or monitoring products. i can easily see how many features can be used in my company. Review collected by and hosted on G2.com.

What do you dislike about Cyara Platform?

it might be that more products aren't packaged and sold together but haven't had time to review that as of yet Review collected by and hosted on G2.com.

EG
Ed G.
Production Application Management Engineer
Enterprise (> 1000 emp.)
"A must for monitoring end users and vru"
5/5
What do you like best about Cyara Platform?

For Pulse, it monitors from outside your environment so you get a true customer experience.

For ResolveAX, it gives you agent data from what mic they are using to MOS score. Review collected by and hosted on G2.com.

What do you dislike about Cyara Platform?

ResolveAX needs a better install solution. Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Verified User in Insurance
Enterprise (> 1000 emp.)
"Cyara: An Excellent and Stable Testing Platform"
4.5/5
What do you like best about Cyara Platform?

The scripting is relatively simple and very simple to use. Review collected by and hosted on G2.com.

What do you dislike about Cyara Platform?

The reporting output needs work and is being improved now by Cyara. Review collected by and hosted on G2.com.

CN
Chandra N.
Small-Business (50 or fewer emp.)
"Great learning"
5/5
What do you like best about Cyara Platform?

It's easy to use and it's evolving with new AI technologies. The best thing about Cyara is ability to automate and streamlining cx testing. Helping us quickly identify issues. Review collected by and hosted on G2.com.

What do you dislike about Cyara Platform?

It hard to answer this question. But we would like to have one tool to answer all automation help. Review collected by and hosted on G2.com.

Verified User in Insurance
AI
Verified User in Insurance
Enterprise (> 1000 emp.)
"Great way to test your voice and chat"
5/5
What do you like best about Cyara Platform?

Ability to built models, creat test scripts from those and speed up and make pipelines optimized. Review collected by and hosted on G2.com.

What do you dislike about Cyara Platform?

I’ve heard from folks in my organization that on premise virtual agent never worked appropriately. Review collected by and hosted on G2.com.

May - Ampawan N.
MN
May - Ampawan N.
Application Suite Quality Engineer
Enterprise (> 1000 emp.)
"Great IVR and NLP testing tool"
5/5
What do you like best about Cyara Platform?

Ease of use and nice UI. Solid functionality and fit for our team IVR testing and Natural Language functional and regression testing. Review collected by and hosted on G2.com.

What do you dislike about Cyara Platform?

Nothing so far! Everything has been fit for our team use. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"Cyara Velocity"
5/5
What do you like best about Cyara Platform?

Great tool to run the functional automation for running the IVR based applications. It reduces the automation effort and helps to catch the issues before li e deployment.

Great customer support. Review collected by and hosted on G2.com.

What do you dislike about Cyara Platform?

It would be great if Cyara can combine Botium and Velocity to together Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Verified User in Consumer Services
Enterprise (> 1000 emp.)
"Cyara working sessions"
5/5
What do you like best about Cyara Platform?

Platform is user friendly and works well Review collected by and hosted on G2.com.

What do you dislike about Cyara Platform?

Nothing - application works well. Nothing Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
IH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"Holy Grail"
4.5/5
What do you like best about Cyara Platform?

One Stop Shop for testing needs, Whether your testing is development, quality assurance, user acceptance, performance, monitoring or business design and proof of concept, Cyara has capabilities that can meet your needs. Review collected by and hosted on G2.com.

What do you dislike about Cyara Platform?

Some of the features are only available on hosted. Review collected by and hosted on G2.com.

Verified User in Banking
UB
Verified User in Banking
Small-Business (50 or fewer emp.)
"All you need :)"
3.5/5
What do you like best about Cyara Platform?

Like the ease of use and the innovative features. Review collected by and hosted on G2.com.

What do you dislike about Cyara Platform?

According to me all seems to go well . Just need to keep up the good work. :) Review collected by and hosted on G2.com.