--- title: Cyara Platform Reviews meta\_title: 'Cyara Platform Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 44 reviews by the users' company size, role or industry to find out how Cyara Platform works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 44 scale: '5' date\_modified: '2026-08-11' parent\_category: name: DevOps url: https://www.g2.com/categories/devops --- ### Cyara Platform Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **automation capabilities** of Cyara Platform, significantly enhancing testing efficiency and reducing bugs in production. [(8 mentions)](https://www.g2.com/products/cyara-platform/reviews?filters%5Bsentiment_snippet%5D=2078178&qs=pros-and-cons#reviews) Users appreciate the **excellent customer support** of the Cyara Platform, ensuring smooth issue resolution during testing. [(8 mentions)](https://www.g2.com/products/cyara-platform/reviews?filters%5Bsentiment_snippet%5D=2078196&qs=pros-and-cons#reviews) Users praise the **ease of use** of Cyara Platform, highlighting its intuitive tools and simple scripting capabilities. [(6 mentions)](https://www.g2.com/products/cyara-platform/reviews?filters%5Bsentiment_snippet%5D=2078268&qs=pros-and-cons#reviews) Users find Cyara Platform **extremely helpful** for testing NLP models, enhancing efficiency and automation in their processes. [(6 mentions)](https://www.g2.com/products/cyara-platform/reviews?filters%5Bsentiment_snippet%5D=2078256&qs=pros-and-cons#reviews) Users appreciate the **time-saving automation** of Cyara Platform, significantly reducing manual efforts and enhancing testing efficiency. [(5 mentions)](https://www.g2.com/products/cyara-platform/reviews?filters%5Bsentiment_snippet%5D=2078298&qs=pros-and-cons#reviews) Users note a **high learning curve** for new team members, making initial setup and usage challenging. [(3 mentions)](https://www.g2.com/products/cyara-platform/reviews?filters%5Bsentiment_snippet%5D=2078194&qs=pros-and-cons#reviews) Users face a steep **learning curve** , making it challenging for new team members to adapt quickly to Cyara. [(2 mentions)](https://www.g2.com/products/cyara-platform/reviews?filters%5Bsentiment_snippet%5D=2078251&qs=pros-and-cons#reviews) Users experience a **poor UI** that can be slow, particularly when uploading large datasets, complicating usability. [(2 mentions)](https://www.g2.com/products/cyara-platform/reviews?filters%5Bsentiment_snippet%5D=2464174&qs=pros-and-cons#reviews) Users find the **slow loading** of the Cyara Platform frustrating, especially when uploading large datasets for training. [(2 mentions)](https://www.g2.com/products/cyara-platform/reviews?filters%5Bsentiment_snippet%5D=2464215&qs=pros-and-cons#reviews) Users experience **slow performance** when uploading large datasets, impacting efficiency and usability of the Cyara Platform. [(2 mentions)](https://www.g2.com/products/cyara-platform/reviews?filters%5Bsentiment_snippet%5D=2464163&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Cyara Platform ##### 1. Automation Users appreciate the **automation capabilities** of Cyara Platform, significantly enhancing testing efficiency and reducing bugs in production. [ See 8 mentions ](https://www.g2.com/products/cyara-platform/reviews?filters%5Bsentiment_snippet%5D=2078178&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Cyara for Production testing" What do you like about Cyara Platform? We use several platforms throughout our Omnichannel customer journey. Cyara allows us to test and monitor each piece of the experience and alerts us ![Gaurav R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gaurav R.") GR Gaurav R. Enterprise (\> 1000 emp.) 4.0/5 "Very good tool for CX automation and IVR testing" What do you like about Cyara Platform? I am working as IT Consultant and many of my clients have big contact centers. Before Cyara, we were doing manual testing for IVR which was taking too ##### 2. Customer Support Users appreciate the **excellent customer support** of the Cyara Platform, ensuring smooth issue resolution during testing. [ See 8 mentions ](https://www.g2.com/products/cyara-platform/reviews?filters%5Bsentiment_snippet%5D=2078196&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Cyara for Production testing" What do you like about Cyara Platform? We use several platforms throughout our Omnichannel customer journey. Cyara allows us to test and monitor each piece of the experience and alerts us ![Gaurav R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gaurav R.") GR Gaurav R. Enterprise (\> 1000 emp.) 4.0/5 "Very good tool for CX automation and IVR testing" What do you like about Cyara Platform? I am working as IT Consultant and many of my clients have big contact centers. Before Cyara, we were doing manual testing for IVR which was taking too ##### 3. Ease of Use Users praise the **ease of use** of Cyara Platform, highlighting its intuitive tools and simple scripting capabilities. [ See 6 mentions ](https://www.g2.com/products/cyara-platform/reviews?filters%5Bsentiment_snippet%5D=2078268&qs=pros-and-cons#reviews) See Related User Reviews ![Mohammad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammad S.") MS Mohammad S. Enterprise (\> 1000 emp.) 5.0/5 "Excellent and reliable IVR testing" What do you like about Cyara Platform? Cyara has been a game-changer for our testing process. The reporting dashboard is incredibly easy to follow, and the system itself is intuitive, our t ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.5/5 "Cyara: An Excellent and Stable Testing Platform" What do you like about Cyara Platform? The scripting is relatively simple and very simple to use. ##### 4. Helpful Users find Cyara Platform **extremely helpful** for testing NLP models, enhancing efficiency and automation in their processes. [ See 6 mentions ](https://www.g2.com/products/cyara-platform/reviews?filters%5Bsentiment_snippet%5D=2078256&qs=pros-and-cons#reviews) See Related User Reviews ![Rajiv S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rajiv S.") RS Rajiv S. Mid-Market (51-1000 emp.) 4.0/5 "Best tool for testing our Chatbots and NLP models" What do you like about Cyara Platform? in my ML work Cyara Botium is very helpful for testing NLP models . i like the confusion matrix and intent accuracy reports most . it helps me find ex ![Mohammad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammad S.") MS Mohammad S. Enterprise (\> 1000 emp.) 5.0/5 "Excellent and reliable IVR testing" What do you like about Cyara Platform? Cyara has been a game-changer for our testing process. The reporting dashboard is incredibly easy to follow, and the system itself is intuitive, our t ##### 5. Time-saving Users appreciate the **time-saving automation** of Cyara Platform, significantly reducing manual efforts and enhancing testing efficiency. [ See 5 mentions ](https://www.g2.com/products/cyara-platform/reviews?filters%5Bsentiment_snippet%5D=2078298&qs=pros-and-cons#reviews) See Related User Reviews ![Gaurav R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gaurav R.") GR Gaurav R. Enterprise (\> 1000 emp.) 4.0/5 "Very good tool for CX automation and IVR testing" What do you like about Cyara Platform? I am working as IT Consultant and many of my clients have big contact centers. Before Cyara, we were doing manual testing for IVR which was taking too ![Rajiv S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rajiv S.") RS Rajiv S. Mid-Market (51-1000 emp.) 4.0/5 "Best tool for testing our Chatbots and NLP models" What do you like about Cyara Platform? in my ML work Cyara Botium is very helpful for testing NLP models . i like the confusion matrix and intent accuracy reports most . it helps me find ex ### 5 Cons or Disadvantages of Cyara Platform ##### 1. Learning Curve Users note a **high learning curve** for new team members, making initial setup and usage challenging. [ See 3 mentions ](https://www.g2.com/products/cyara-platform/reviews?filters%5Bsentiment_snippet%5D=2078194&qs=pros-and-cons#reviews) See Related User Reviews ![Gaurav R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gaurav R.") GR Gaurav R. Enterprise (\> 1000 emp.) 4.0/5 "Very good tool for CX automation and IVR testing" What do you dislike about Cyara Platform? One thing is that the platform has a high learning curve. When new team members join, they take many days to understand how to make the test cases pro ![Rajiv S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rajiv S.") RS Rajiv S. Mid-Market (51-1000 emp.) 4.0/5 "Best tool for testing our Chatbots and NLP models" What do you dislike about Cyara Platform? the platform has a very high learning curve for new team members. Sometimes the user interface feels a bit slow when i am uploading very large dataset ##### 2. Complexity Users face a steep **learning curve** , making it challenging for new team members to adapt quickly to Cyara. [ See 2 mentions ](https://www.g2.com/products/cyara-platform/reviews?filters%5Bsentiment_snippet%5D=2078251&qs=pros-and-cons#reviews) See Related User Reviews ![Gaurav R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gaurav R.") GR Gaurav R. Enterprise (\> 1000 emp.) 4.0/5 "Very good tool for CX automation and IVR testing" What do you dislike about Cyara Platform? One thing is that the platform has a high learning curve. When new team members join, they take many days to understand how to make the test cases pro ![Surajit N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Surajit N.") SN Surajit N. Enterprise (\> 1000 emp.) 5.0/5 "Game-Changer for Automated CX" What do you dislike about Cyara Platform? Cyara is incredibly feature-rich, but that depth can be overwhelming at first. For newcomers, navigating advanced test case authoring and environment ##### 3. Poor UI Users experience a **poor UI** that can be slow, particularly when uploading large datasets, complicating usability. [ See 2 mentions ](https://www.g2.com/products/cyara-platform/reviews?filters%5Bsentiment_snippet%5D=2464174&qs=pros-and-cons#reviews) See Related User Reviews ![Gaurav R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gaurav R.") GR Gaurav R. Enterprise (\> 1000 emp.) 4.0/5 "Very good tool for CX automation and IVR testing" What do you dislike about Cyara Platform? One thing is that the platform has a high learning curve. When new team members join, they take many days to understand how to make the test cases pro ![Rajiv S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rajiv S.") RS Rajiv S. Mid-Market (51-1000 emp.) 4.0/5 "Best tool for testing our Chatbots and NLP models" What do you dislike about Cyara Platform? the platform has a very high learning curve for new team members. Sometimes the user interface feels a bit slow when i am uploading very large dataset ##### 4. Slow Loading Users find the **slow loading** of the Cyara Platform frustrating, especially when uploading large datasets for training. [ See 2 mentions ](https://www.g2.com/products/cyara-platform/reviews?filters%5Bsentiment_snippet%5D=2464215&qs=pros-and-cons#reviews) See Related User Reviews ![Gaurav R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gaurav R.") GR Gaurav R. Enterprise (\> 1000 emp.) 4.0/5 "Very good tool for CX automation and IVR testing" What do you dislike about Cyara Platform? One thing is that the platform has a high learning curve. When new team members join, they take many days to understand how to make the test cases pro ![Rajiv S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rajiv S.") RS Rajiv S. Mid-Market (51-1000 emp.) 4.0/5 "Best tool for testing our Chatbots and NLP models" What do you dislike about Cyara Platform? the platform has a very high learning curve for new team members. Sometimes the user interface feels a bit slow when i am uploading very large dataset ##### 5. Slow Performance Users experience **slow performance** when uploading large datasets, impacting efficiency and usability of the Cyara Platform. [ See 2 mentions ](https://www.g2.com/products/cyara-platform/reviews?filters%5Bsentiment_snippet%5D=2464163&qs=pros-and-cons#reviews) See Related User Reviews ![Gaurav R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gaurav R.") GR Gaurav R. Enterprise (\> 1000 emp.) 4.0/5 "Very good tool for CX automation and IVR testing" What do you dislike about Cyara Platform? One thing is that the platform has a high learning curve. When new team members join, they take many days to understand how to make the test cases pro ![Rajiv S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rajiv S.") RS Rajiv S. Mid-Market (51-1000 emp.) 4.0/5 "Best tool for testing our Chatbots and NLP models" What do you dislike about Cyara Platform? the platform has a very high learning curve for new team members. Sometimes the user interface feels a bit slow when i am uploading very large dataset TB Tawnya B. Omnichannel product owner Enterprise (\> 1000 emp.) 4/4/2025 "the keynotes and sessions were engaging and relevant. they were also energizing and educational." 5/5 What do you like best about Cyara Platform? the tools are intuitive and don't take software development skills to use. i appreciate the forward thinking and innovation rather than simply staying with the status quo for testing or monitoring products. i can easily see how many features can be used in my company. Review collected by and hosted on G2.com. What do you dislike about Cyara Platform? it might be that more products aren't packaged and sold together but haven't had time to review that as of yet Review collected by and hosted on G2.com. What problems is Cyara Platform solving and how is that benefiting you? it's currently solving for time savings of IVR testing and regression testing. we are half way building test cases and it's found some bugs we didn't know were there already. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller EG Ed G. Production Application Management Engineer Enterprise (\> 1000 emp.) 4/2/2025 "A must for monitoring end users and vru" 5/5 What do you like best about Cyara Platform? For Pulse, it monitors from outside your environment so you get a true customer experience. For ResolveAX, it gives you agent data from what mic they are using to MOS score. Review collected by and hosted on G2.com. What do you dislike about Cyara Platform? ResolveAX needs a better install solution. Review collected by and hosted on G2.com. What problems is Cyara Platform solving and how is that benefiting you? Pulse is a set it and forget it kind of monitor. You only need to check it out when something isn't working. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Enterprise (\> 1000 emp.) 5/30/2025 "Cyara: An Excellent and Stable Testing Platform" 4.5/5 What do you like best about Cyara Platform? The scripting is relatively simple and very simple to use. Review collected by and hosted on G2.com. What do you dislike about Cyara Platform? The reporting output needs work and is being improved now by Cyara. Review collected by and hosted on G2.com. What problems is Cyara Platform solving and how is that benefiting you? Allows load/performance testing of IVR and voice Bot systems that can't be done any other way. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller CN Chandra N. Small-Business (50 or fewer emp.) 4/3/2025 "Great learning" 5/5 What do you like best about Cyara Platform? It's easy to use and it's evolving with new AI technologies. The best thing about Cyara is ability to automate and streamlining cx testing. Helping us quickly identify issues. Review collected by and hosted on G2.com. What do you dislike about Cyara Platform? It hard to answer this question. But we would like to have one tool to answer all automation help. Review collected by and hosted on G2.com. What problems is Cyara Platform solving and how is that benefiting you? Reducing number of hours testing the product. Now we actually have regression suite with cyara. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Enterprise (\> 1000 emp.) 4/3/2025 "Great way to test your voice and chat" 5/5 What do you like best about Cyara Platform? Ability to built models, creat test scripts from those and speed up and make pipelines optimized. Review collected by and hosted on G2.com. What do you dislike about Cyara Platform? I’ve heard from folks in my organization that on premise virtual agent never worked appropriately. Review collected by and hosted on G2.com. What problems is Cyara Platform solving and how is that benefiting you? Being able to do integration and performance testing hoping to start utilizing models to do tdd. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![May - Ampawan N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "May - Ampawan N.") MN May - Ampawan N. Application Suite Quality Engineer Enterprise (\> 1000 emp.) 4/3/2025 "Great IVR and NLP testing tool" 5/5 What do you like best about Cyara Platform? Ease of use and nice UI. Solid functionality and fit for our team IVR testing and Natural Language functional and regression testing. Review collected by and hosted on G2.com. What do you dislike about Cyara Platform? Nothing so far! Everything has been fit for our team use. Review collected by and hosted on G2.com. What problems is Cyara Platform solving and how is that benefiting you? Regression testing , testing coverage of all business unit we support. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 4/3/2025 "Cyara Velocity" 5/5 What do you like best about Cyara Platform? Great tool to run the functional automation for running the IVR based applications. It reduces the automation effort and helps to catch the issues before li e deployment. Great customer support. Review collected by and hosted on G2.com. What do you dislike about Cyara Platform? It would be great if Cyara can combine Botium and Velocity to together Review collected by and hosted on G2.com. What problems is Cyara Platform solving and how is that benefiting you? Reduces automation costs and improve customer experience Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Enterprise (\> 1000 emp.) 4/2/2025 "Cyara working sessions" 5/5 What do you like best about Cyara Platform? Platform is user friendly and works well Review collected by and hosted on G2.com. What do you dislike about Cyara Platform? Nothing - application works well. Nothing Review collected by and hosted on G2.com. What problems is Cyara Platform solving and how is that benefiting you? If dialog flow fails in any way Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") IH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 2/9/2021 "Holy Grail" 4.5/5 What do you like best about Cyara Platform? One Stop Shop for testing needs, Whether your testing is development, quality assurance, user acceptance, performance, monitoring or business design and proof of concept, Cyara has capabilities that can meet your needs. Review collected by and hosted on G2.com. What do you dislike about Cyara Platform? Some of the features are only available on hosted. Review collected by and hosted on G2.com. Recommendations to others considering Cyara Platform: Think about how CYARA fits into your existing testing strategy and processes. It has simplicity to fit right in without major changes to your testing process. Review collected by and hosted on G2.com. What problems is Cyara Platform solving and how is that benefiting you? Cyara hybrid with on premise and hosted have helped our company Review collected by and hosted on G2.com. Show More 2/9/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") UB Verified User in Banking Small-Business (50 or fewer emp.) 7/12/2022 "All you need :)" 3.5/5 What do you like best about Cyara Platform? Like the ease of use and the innovative features. Review collected by and hosted on G2.com. What do you dislike about Cyara Platform? According to me all seems to go well . Just need to keep up the good work. :) Review collected by and hosted on G2.com. What problems is Cyara Platform solving and how is that benefiting you? Most of my business problems are resolved because of Cyara. Review collected by and hosted on G2.com. 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