CxEngage Pricing

NamePriceFeatures
Pro$99per named agent per month
For more advanced reporting and powerful APIs

  • All Essential Features
  • Custom Reports & Statistics
  • Real-Time Reporting API
  • Historical Reporting API
  • Silent Monitoring & Barge-In
ESSENTIAL$65per named agent per month
The foundational contact center solution

  • Inbound Voice
  • Outbound Voice
  • Unlimited Sub-Tenants & Roles
  • Standard IVR
  • Standard Reports
Ultimate$129per named agent per month
All contact center channels and APIs
  • All Pro Features
  • Email Channel Functionality
  • Chat Channel Functionality
  • SMS Channel Functionality
  • 3rd-Party Work Items

CxEngage pricing & plans

Pricing information for CxEngage is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase CxEngage must be conducted with the seller.

* Available channels include: Inbound Voice, Outbound Voice, Chat, SMS, Third-Party Work Items, Email, & Facebook Messenger. Not all channels and features are currently available for purchase or use at this time. Consult with your Serenova representative for details on availability. ** Media Storage is per tenant and includes all media used in call flows. Excludes any recording storage. Additional storage available at for a monthly fee. Pricing subject to change. Telecom ingress and egress usage charges not included. Additional terms and conditions may apply.

Pricing information was last updated on May 15, 2017

CxEngage Alternatives Pricing

The following is a quick overview of editions offered by other Contact Center Operations Software

Five9
Inbound
$100 per Seat
  • ACD
  • CTI
  • IVR
  • Historical & Standard Reporting
  • Quality Monitoring
Aircall
Essentials
$30User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
  • Unlimited users
  • Unlimited inbound calls (toll-free excluded)
  • Integrations and API
  • Smart queuing
  • Phone Support
3CX
Standard Free
$08 simultaneous calls - unlimited users
Free for up to 8 simultaneous calls. Includes unlimited extensions, free mobile apps, sip trunking and ability to choose own sip trunk

    Various alternatives pricing & plans

    Pricing information for the above various CxEngage alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.
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