--- title: Cx MOMENTS Reviews meta_title: 'Cx MOMENTS Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Cx MOMENTS works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 6 scale: '5' date_modified: '2026-06-04' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Cx MOMENTS Reviews **Vendor:** Cx MOMENTS **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 6 ## About Cx MOMENTS Cx MOMENTS AI to automatically analyse and categorize customer tickets and better escalate issues to other teams, detect topics for agents training and proritize self-service content. ## Cx MOMENTS Reviews ### 1. Really insightful, needs continued work on the UI **Rating:** 4.0/5.0 stars **Reviewed by:** Miles D. | Director of Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Cx MOMENTS?** Love the ability to quickly scan through themes in our customer tickets and see trends. This saves us a lot of time when other areas of the business want to know how products are performing or what customers are saying. **What do you dislike about Cx MOMENTS?** We have many different brands and it is cumbersome to switch from brand to brand to filter out data. I'd also love a way to schedule reports to be served up to various stakeholders within the organization on a regular cadence. **What problems is Cx MOMENTS solving and how is that benefiting you?** We have saved time whenever questions are asked about what customers are saying. We've had deeper insights into the types of tickets we are getting. We've also been able to set up a slack notification to notify us of threats of legal action, BBB complaints etc... ### 2. This program allows us to see what our customers think about us **Rating:** 3.5/5.0 stars **Reviewed by:** Britain P. | Customer Service Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2021 **What do you like best about Cx MOMENTS?** CxMoments takes giant quantities of information and makes it very easy to pull, read and analyze. Super user friendly and very easy to use. Very nice to look at to, great product **What do you dislike about Cx MOMENTS?** At first, there is a lack of tutorials which can make it kind of a pain to use. Once you get the hang of things, it picks up, but that is kind of difficult at first. **Recommendations to others considering Cx MOMENTS:** We have been trying to find a program to capture, view, and analyze this data for a long time, and this is the first time we've found one that actually works well and we all love using. I would highly recommend using CX Moments. The lack of a tutorial can be difficult at first. But once you get the hang of using it, there's no other program that does what it does, especlally as quickly and efficiently as Moments does. It's very user friendly, very easy to get the hang of, and most importantly, VERY helpful. It makes what would otherwise be a long, painful process very quick and easy. We love the product so much and any of us here would highly recommend using it for your business. If you have any manpower dedicated to this kind of data, it's a must have. **What problems is Cx MOMENTS solving and how is that benefiting you?** We solve many problems by using this program. We use it to track the effectiveness of releases from the company. Like I said earlier, it makes it so easy to pull and view and analyze info. ### 3. Robust tool for identifying trends. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Cx MOMENTS?** I like that it connects out to other tools and simplifies the review process. **What do you dislike about Cx MOMENTS?** It has a LOT of stuff to it, and it can take a second to put it all together. **What problems is Cx MOMENTS solving and how is that benefiting you?** We use CX Moments to quickly identify the gaps and negative moments as they come in. Speeds up our ability to handle those negative moments before they escalate. ## Cx MOMENTS Discussions - [What is Cx MOMENTS used for?](https://www.g2.com/discussions/what-is-cx-moments-used-for) - [View Cx MOMENTS pricing details and edition comparison](https://www.g2.com/products/cx-moments/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+10%3A36%3A50+-0500&secure%5Bsession_id%5D=673c9390-9708-4820-848c-46e56c4e65e3&secure%5Btoken%5D=a372822cd35e0671ebd411b242c1cdd986684b86879d4e6c5ab15286ddd167b0&format=llm_user) ## Cx MOMENTS Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Cx MOMENTS Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,586 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,971 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,671 reviews)