---
title: CX Index Reviews
meta_title: 'CX Index Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 12 reviews by the users' company size, role or industry to
  find out how CX Index works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 12
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# CX Index Reviews
**Vendor:** CX Index™  
**Category:** [Experience Management Software](https://www.g2.com/categories/experience-management)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 12
## About CX Index
CX Index is a SaaS Voice of the Customer (VoC) application headquartered in Dublin, Ireland. It helps organizations across diverse sectors capture and analyze customer feedback to measure, manage, and improve the customer experience. Designed to integrate seamlessly with leading CCaaS platforms, it combines feedback insights with data from a range of third-party sources, delivering the actionable intelligence businesses need to make more profitable, customer-centric decisions..



## CX Index Pros & Cons
**What users like:**

- Users praise the **excellent customer support** of CX Index, highlighting the smooth implementation and ongoing assistance. (2 reviews)
- Users appreciate the **ease of use** of CX Index, noting its smooth implementation and excellent support. (2 reviews)
- Users value the **smooth implementation process** of CX Index, which positively impacts their business operations. (2 reviews)
- Users value the **time-saving implementation** of CX Index, which significantly enhances business efficiency and productivity. (2 reviews)
- Users value the **excellent support and communication** from CX Index, enhancing their overall experience and business impact. (1 reviews)


## CX Index Discussions
  - [What are CX capabilities?](https://www.g2.com/discussions/what-are-cx-capabilities)
  - [What is CX in software?](https://www.g2.com/discussions/cx-index-what-is-cx-in-software)
  - [What is CX in software?](https://www.g2.com/discussions/what-is-cx-in-software)
  - [What is a CX index?](https://www.g2.com/discussions/cx-index-what-is-a-cx-index)
  - [What is a CX index?](https://www.g2.com/discussions/what-is-a-cx-index)

- [View CX Index pricing details and edition comparison](https://www.g2.com/products/cx-index/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-05+15%3A46%3A16+-0500&secure%5Bsession_id%5D=a51b8b2c-77d2-4082-adf2-5cb9f389dcb1&secure%5Btoken%5D=b5b83c7d0584b1603f5f7e6f257f166f81a2ece3adae35e4de4c97c50885b675&format=llm_user)
## CX Index Integrations
  - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)

## CX Index Features
**Analytics**
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)
- Gamification

**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Agentic AI - Genesys AppFoundry Marketplace**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Customization**
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions
- Customizable Branding
- Knowledge Management
- Workflow Management
- Email Management
- Feedback Management
- Survey/Poll Management
- Negative Feedback Management

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Feedback Sources**
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Experience Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Social Media Integration
- Multi-Language

****
- Real-Time Reporting
- Drag & Drop
- Surveys & Feedback
- Dashboard
- NPS Survey Structure
- Customizable Forms
- Visual Analytics
- Data Visualization
- Customer Segmentation
- Tagging
- Customer Journey Mapping
- Text Analysis
- Customizable Reports
- Real-Time Notifications
- Alerts/Notifications
- Access Controls/Permissions
- CRM
- Multi-Channel Data Collection
- Multi-Channel Communication
- Customizable Fields
- Real-Time Analytics
- Predictive Analytics
- Collaboration Tools
- Sentiment Analysis
- Trend Analysis
- API
- AI Copilot
- Engagement Tracking
- Customizable Templates
- Reporting/Analytics

## Top CX Index Alternatives
  - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews)
  - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - 4.4/5.0 (2,025 reviews)
  - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,068 reviews)