Cvent

Cvent

4.3
(971)
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Cvent provides easy-to-use, integrated technology solutions to maximize the impact of meetings and events of all sizes.

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Christine R.
Validated Reviewer
Verified Current User
Review Source

"Would recommend - new Flex Interface is game changer"

What do you like best?

New Flex interface - even though we have had our challenges with it, we know the growing pains will be worth it in the long run. hard to describe how much easier it is than our old tools.

Integration with the mobile app is such a time saver!

What do you dislike?

With the number of accounts they have and active users, you are most likely a very small fish in a very big pond. Enhancement requests feel like they go into a black hole. Really wish they would also take a look at their event management features like speakers/agenda features. They havent been updated in likely a very long time and I wish they offered more options/flexiblity to further increase efficiencies.

Recommendations to others considering the product:

Ask for a sandbox environment and try to build a site using a real-life event that you host and do that for a few of your meetings to make sure Cvent meets the needs of those programs.

What problems are you solving with the product? What benefits have you realized?

The integration with CrowdCompass and Cvent is everything - agenda and speakers transfer right over with a few clicks. You can also pull over attendees, and schedules but we dont use that functionality. Pretty significant cost savings and big time saver for us when we add up everything we used to do.

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Lorin T.
Validated Reviewer
Verified Current User
Review Source

"Cvent has been extremely helpful!"

What do you like best?

How easy it is to customize our registration reports to be just how we want it! I like being able to move around the order of the information on the report to be just like I want it. Also, so many options of questions to ask our customers when they register for our event! Another thing, it is my job to find venues to host our events, and Cvent makes it so simple to find all the options for each city we are going to, as well as their contact information.

What do you dislike?

Nothing that comes to mind. I have found everything on the Cvent website to be very helpful.

Recommendations to others considering the product:

It is worth it to pay for the service! It makes it so easy to manage registrations, as well as find locations to host our events! Having all the venues that would work for us, as well as their contact information, all in one place took so much stress out of my job.

What problems are you solving with the product? What benefits have you realized?

It is so easy to compile everyone that has registered for our event in one place! One huge problem Cvent solved was cutting down on the time it took me to organize our customers' registrations. We are hosting several events this year, and Cvent makes it so easy for me to find who selected which event. It also solved the problem of me having to go to multiple websites to find venues to host our events. Saved so much time.

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Ian W.
Validated Reviewer
Verified Current User
Review Source

"A concise hub for event management activities"

What do you like best?

Cvent brings most all of our primary event planning, management and feedback tools in one place. The Cvent account features are easy to use with clear instructions on how to get started with each option. We can import contacts from other customer service applications and use them for email invites and attendee management with Cvent. I like the sign up forms that we can use to automatically connect registrants to our Cvent account. There are tools that we can use during events that make our events more interactive and engaging for visitors.

What do you dislike?

It was kind of complicated for me to use when I started to create my first event. A major part of my job is to organize press and speaker registrations, but doing that through this platform seemed too rigid. I think some features don't always play out for particular event the way they do for others.

Recommendations to others considering the product:

I recommend Cvent as a very robust and efficient event management platform. I don't think it's too difficult for the average person to use and could help minimize inefficiencies in your workflow.

What problems are you solving with the product? What benefits have you realized?

Cvent has reduced many headaches by letting us compile most all of our vendor, venue, registrant and speaker data in one place. We can automate email marketing and event reminders with contact information we import into the system or acquire through online registration forms from Cvent. We are able to obtain actionable metrics and meaningful feedback from attendees that we can use to enhance everyone's experience and refine our operations.

What Event Management Platforms solution do you use?

Thanks for letting us know!
Jessica N.
Validated Reviewer
Verified Current User
Review Source

"Great Event Management Tool!! "

What do you like best?

The platform as a whole has many features to make it easy for event planners to manage their events from start to finish. The user face is clean and easy to navigate and very customizable to what we want to do. It is also very easy on the attendee side - very straightforward and simple.

The reporting feature is a life savor. Very customizable and detailed.

Customer Support - very helpful and very fast.

What do you dislike?

It is a little on the pricy side to get the plan you want with everything included.

You also need training - but Cvent has a very good customer portal with great training documents if you cant get the in hands training.

Recommendations to others considering the product:

It is worth your money. Makes life easier!

What problems are you solving with the product? What benefits have you realized?

We are able to streamline our processes of planning and managing - venue sourcing, passkey, registration, concur integrations, etc.

The reporting is also a huge benefit. Fast answers.

Kathleen M.
Validated Reviewer
Verified Current User
Review Source

"Cvent is the caviar of event management software"

What do you like best?

Cvent allows you to do what you want. If you have a scenario that you want done in your registration, chances are, you can make it happen in Cvent. The registration is easy for the end user to use and allows us to easily register or amend registrations on the back end. The reports are wonderful and easy to customize. Parked reports allows our colleagues to view reports at their leisure without having to ping the events team for information. The customer support team is awesome and very knowledgable.

What do you dislike?

It is pricey, but you get what you pay for. We have to have an alternative event registration system for our simple events because we can't afford to use Cvent for all of those registrations. It also is not intuitive and there is a steep learning curve, but the support team is very helpful.

Recommendations to others considering the product:

While expensive, Cvent is worth the money and gives your end user a top notch experience.

What problems are you solving with the product? What benefits have you realized?

The ability to have complex registrations has allowed us to compress several separate registrations into one and people to self identify their registration type that takes them down certain paths. We are also able to send out separate links if we don't want them to self identify. The parked reports have also made sharing of information internally much easier.

Joseph N.
Validated Reviewer
Verified Current User
Review Source

"A well-rounded event management solution"

What do you like best?

The Cvent platform many features that allow us to plan and manage events from start to finish. I like that a diverse selection of data is stored that enables us to improve our event analysis and strategies for future events. The user interface of Cvent is clean and easy to navigate. There aren't any intimidating controls or tools in the account. Most of the features are straightforward and easy to implement. It's very convenient to be able to process attendee payments within the platform.

What do you dislike?

There isn't much to dislike about the Cvent platform except the price. The basic plan doesn't really have the capacity and capabilities to fully accommodate the type of events we do, so we have to pay more for our particular plans. There are times when we don't use all of the features and perhaps get less value for the service.

Recommendations to others considering the product:

I would say that Cvent is a wonderful event management tool that is great for complex event planning. I can help you manage many of the processes to help make your event run smoothly while providing you with data to measure overall performance.

What problems are you solving with the product? What benefits have you realized?

By using Cvent, we are able to streamline all the major processes of planning and managing events. We can manage speaker requests, venue searching, registrations and more. Before using Cvent, there were many processes that we didn't consider using, but ended up using them since they were available in the platform. We've taken advantage of the many of the interactive tools that we can run while the events are ongoing.

Jenniffer Q.
Validated Reviewer
Verified Current User
Review Source

"Best Event Management system out there!"

What do you like best?

I love how easy it is to use and how helpful the customer service team is at helping if any issue arises. I love being able to manage 5000 plus attendees so easily and make more time for planning the logistics and design of our events. I love how easy it is to learn and how much my team and I can consolidate all in one system.

What do you dislike?

There's not much I dislike as they are constantly listening to the field and updating their system to support our needs. It was feeling a bit outdated but they recently launched Flex registration which makes it feel a lot like Wix as far all widgets and making it extrememly user friendly.

Recommendations to others considering the product:

I recommend doing a trial to see how easy it is to use and how it can help transform your events. It will help you plan events easier and keep everything organized and all in one space.

What problems are you solving with the product? What benefits have you realized?

We are now able to handle events for over 5000 people with ease. And if is so easy to use we can focus the rest of our time on event design and csr.

Loretta H.
Validated Reviewer
Verified Current User
Review Source

"PERFECT registration solution to complicated registration problems!"

What do you like best?

Cvent is relatively easy to use and it has many customization options. The best part of the design process is that questions are answered completely and easily via the online forum. Also, their support team is very customer service oriented and willing to work with you until a solution is found.

What do you dislike?

One of the drawbacks is the use of graphics. If you don't know HTML, it is difficult at best to place your graphics where you want them, and they cannot be resized within Cvent. I have to resize them in another program and re-import them to the media folder in Cvent. It is tedious and frustrating when there are a lot of graphics to use, for instance in the recognition of sponsors, etc.

Recommendations to others considering the product:

Use the support features, and the tech support if you need it. Also, there is a manual you can download to get you started. I would also recommend creating a 'learning' site you can practice with before going into a real registration/marketing site. You'll learn a lot!

What problems are you solving with the product? What benefits have you realized?

Online registration for events produced by my organization; ability to upload employee participation into our LMS using a .csv file; ability for participants to choose and change breakout session options. Refunds for those who pay to attend and cancel are easy to process.

Jennifer G.
Validated Reviewer
Verified Current User
Review Source

"User-friendly process"

What do you like best?

Our organization primarily uses the Event Management side of Cvent, and I love that it is user-friendly and allows for a completely customized event website. The customer support staff is also extremely helpful and quick to respond.

What do you dislike?

While most things on Cvent are able to be customized, some processes are very long and involved, which feels less intuitive on the back end. I have also had issues on certain web browsers with the system (it runs slower or certain functions won't load).

Recommendations to others considering the product:

Take time to learn the product and do test runs. Cvent staff can also test things out for you and are probably the best customer help I've encountered with using a product. They are quick to respond and have a large team to help handle problems of all kinds.

What problems are you solving with the product? What benefits have you realized?

We use Cvent primarily for event registration. It works well for us to have attendees register this way and keeps everything organized leading up to our event.

Jordan R.
Validated Reviewer
Verified Current User
Review Source

"Best for large companies willing to invest time and money as well as provides additional tools! "

What do you like best?

I think the best part about Cvent is the robust amount of information you can build out on a website and registration platform as well as the robust amount of tools you have in a singular service/provider. i.e. communications, reporting, automated messaging.

What do you dislike?

I definitely think the Cvent customer service could use a little bit of a revamp and enhancement - especially when issues are super time sensitive. I have never had a problem with getting my issue or questions resolved but the turnaround and flexibility of customer service could be better.

What problems are you solving with the product? What benefits have you realized?

Again, the biggest solution Cvent helps to identify is the singular platform of many tools and products. We can message and change and enhance the site for a program once it has launched and track and engage with all of our attendees/customers/clients. Then turn those communications and engagements around into data using reports in Cvent.

David R.
Validated Reviewer
Verified Current User
Review Source

"Cvent made our lives easier for managing our events!"

What do you like best?

Our different teams are easily able to manage all their events in one place, and as an organization we are able to see all our events as an enterprise. Our constituents have enjoyed their experience with registration, and we have been using OnArrival to check in our guests, which they have really enjoyed.

Setting up reminder emails has truly reduced staff time that they had previously spent running reports trying to get to the list of non respondents to then load into an email to send out. Now it is all done for them!!

What do you dislike?

We have been working with Cvent on providing a way to set the receipt amount for tax purposes. It is on the road map to be released soon, and once that is available, we will be in great shape.

Recommendations to others considering the product:

It is a really powerful tool that can provide a suite of tools for users. Spend allot of time with your support person to get comfortable with all the options. Start with a simple event to get familiar with the tool, and continue to grow and evolve your events from there.

What problems are you solving with the product? What benefits have you realized?

Managing all our events in one place online, and providing a standard event registration platform for our constituents.

Tim S.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Cvent is an excellent user friendy event management and sourcing software. "

What do you like best?

Cvent is easy to use and is a comprehensive event registration and housing platform. You can use unique invitations to send registration links to targeted attendee groups. Complete with fees that have early bird and late options you can initiate fee schedules and offer discount codes as well as volume discounts for certain amount of attendees in a group.

What do you dislike?

Cvent is somewhat un-intuitive. It takes comprehensive training to learn in the beginning if you do not have a 'registration' brain. Once it is learned it is very easy to work with. It has its quirks, the HTML email editor needs work and the web component is getting a complete overhaul which is desperately needs.

Recommendations to others considering the product:

Cvent is growing at a record pace. They are a wonderful company with the customer at the front of their priorities.

What problems are you solving with the product? What benefits have you realized?

We utilize Cvent for registration and housing for our internal meetings and conferences. Cvent allows us to house our conference website as well as invite targeted attendees and charge different registration fees to each attendee type. We also use the same site for our housing (hotel) booking and payment. It provides our meeting planners with the accurate hotel and flight information for each of our conference attendees.

Kim S.
Validated Reviewer
Verified Current User
Review Source

"Best option on the market"

What do you like best?

For large or complex events, this is the best option on the market. With our needs for different prices, and types of registrations, and the reports that we need run, it almost does everything we need.

What do you dislike?

There a still a lot of challenges, and things that take a lot of time, aren't easy to figure out. The company is so big that sometimes the things you need fixed don't get updated for a year.

Recommendations to others considering the product:

Take advantage of the trainings, webinars, and success groups. Sometimes you get more answers to your problems than just visiting customer service alone.

What problems are you solving with the product? What benefits have you realized?

We had trouble with our internal systems for registrations making people enter in their information 3 times. with Cvent, we can upload our lists and everything is pulled for them to review but not have to type in again. We are also able to run any report that we can think of that our client might need to see.

Amara G.
Validated Reviewer
Verified Current User
Review Source

"Makes Event Management Easy"

What do you like best?

We like the ease of use. Creating events, pulling reports, venue sourcing makes it simple on the back end. For our clients, it is easy to register and find all necessary information. Cannot wait for the new Flex interface to be fully rolled out because it take event pages to the next level

What do you dislike?

Some of their features could be updated to be more flexible and efficient. Wish they had more opportunities to panel current customers to see what is missing and how customers can better use the service.

Recommendations to others considering the product:

Cvent is a great platform and has many options, but they are add-ons for additional costs. Unfortunately, if you want to utilize the software to its full extent it will be costly.

What problems are you solving with the product? What benefits have you realized?

Using Cvent for the venue sourcing and websites is great, but we have taken it to the next level through OnArrival and CrowdCompass. CrowdCompass eliminate printing programs, handouts, etc. and makes the onsite experience more interactive for attendees. OnArrival allows the check-in process to be seamless and easy for attendees.

Rebecca C.
Validated Reviewer
Verified Current User
Review Source

"Cvent is Every Event Professional's Life Saver!"

What do you like best?

I really like the totality of what Cvent provides on every level of event management from start to finish. You can find the location for your event through their RFP system, create complex registration paths, create individual event sites with supreme detail and promote this event through their html email section. There are endless options in reporting and budgeting is also streamlined within the program. The event in a box keeps my sanity in check at the events to check people in and print badges on-site. My organization has saved a lot of money with this feature. I also really appreciate the customer service. They are always helpful and kind.

What do you dislike?

The only thing I don't like is the inability to adjust the sizes of images within the widgets of the Flex and Express platforms. I have to resize them manually, rename the image and upload again. Sometimes this takes a few tries, which can take time depending on the image.

Recommendations to others considering the product:

I am a solid advocate of Cvent. I tell everyone who does not use this about the program and how it helps me create seamless events. I go to as many success group lunches to learn about features within the program that I am not proficient. The instructors at these lunches are very helpful and kind. I have talked to others who are considering using Cvent and try to answer all of their questions or concerns with honest answers.

What problems are you solving with the product? What benefits have you realized?

As the solo person in events & marketing, it helps me every step of the way in the process of creating, logistics and execution of the event, large or small. I am able to keep track of everything, run reports comparing previous year's stats and budgeting. It gives me an avenue to be creative with the event site and promotional emails.

Tony B.
Validated Reviewer
Verified Current User
Review Source

"Cvent has moved our organization into the "Big Leagues" of Event Management"

What do you like best?

We like the fact that it is such a capable system. From event creation, through registration and data management and reporting, the system allows us to make decisions on data, not guesswork.

What do you dislike?

We were really not prepared for the amount of training it requires for staff to become fully competent using the system. A bit more advance notice and explanation of why a client should commit to training ahead of time will prevent some "PD shock."

Recommendations to others considering the product:

You found the one you want. Buy it. Cvent is such a capable and professional platform, we are still finding new ways to use it after three years, and we see it growing with our company for many years to come. The support offered is fantastic, from online resources to telephone support, to in-person otions - that has made the most difference n allowing us to successfully implement it. After three years, I can say we made the right choice and would definitely buy it again.

What problems are you solving with the product? What benefits have you realized?

We use Cvent for events, and for learning programs. The ability to tie together scheduling, transactions and follow-up for participants is a Godsend. Our ability to use the data resulting from the system to plan and prepare for future events has revolutionized our event management efforts.

Karen C.
Validated Reviewer
Verified Current User
Review Source

"Efficient Platform"

What do you like best?

Once you know how to use the platform it is so efficient. The different templates available give you a wide array of fun designs when making an event. You can customize it based on the type of client or event! The past platforms I used did not have this feature. The on OnArrival makes it easy to keep a record of the attendees when signing them in. The programs I do give attendees a prepaid debit card and there is a field as they sign that reflects that amount which takes me about 5 mins to upload. This is great because attendees know exactly what amount they receive.

What do you dislike?

Unlike the registration questions that I can make changes to affect all the registration paths, I have to manually update verbiage on the different registration pages. It would be nice to also make changes that affect all these paths.

Recommendations to others considering the product:

As technology continues to advance, the needs to your clients also change. Cvent is right with you, because they are always coming out with new features that match or even supersedes your client's expectations.

What problems are you solving with the product? What benefits have you realized?

-Not having to create multiple websites due to different registration types having different hotel and air dates.

-My time has been minimized when recreating a site, as I can always use an existing template, therefore being able to widen out client base

Christine R.
Validated Reviewer
Verified Current User
Review Source

"Would recommend - new Flex Interface is game changer"

What do you like best?

New Flex interface - even though we have had our challenges with it, we know the growing pains will be worth it in the long run. hard to describe how much easier it is than our old tools.

Integration with the mobile app is such a time saver!

What do you dislike?

With the number of accounts they have and active users, you are most likely a very small fish in a very big pond. Enhancement requests feel like they go into a black hole. Really wish they would also take a look at their event management features like speakers/agenda features. They havent been updated in likely a very long time and I wish they offered more options/flexiblity to further increase efficiencies.

Recommendations to others considering the product:

Ask for a sandbox environment and try to build a site using a real-life event that you host and do that for a few of your meetings to make sure Cvent meets the needs of those programs.

What problems are you solving with the product? What benefits have you realized?

The integration with CrowdCompass and Cvent is everything - agenda and speakers transfer right over with a few clicks. You can also pull over attendees, and schedules but we dont use that functionality. Pretty significant cost savings and big time saver for us when we add up everything we used to do.

Selena F.
Validated Reviewer
Verified Current User
Review Source

"Many Features"

What do you like best?

Cvent offers so many features all in one platform, which allows me to use just one system for almost everything!

What do you dislike?

There are some parts that are lacking features and don't have a consistent user-experience. For example, Cvent's event platform and abstract management platforms are much different to use. The abstract management feature has a lot of limitations and less customization, which is less than ideal.

Recommendations to others considering the product:

Talking with customer service reps and working with a dedicated support person was extremely helpful when first getting used to Cvent.

What problems are you solving with the product? What benefits have you realized?

We use Cvent as a conference website, proposal submission portal, registration portal, and payment collection portal. Cvent has allowed us to make real-time changes to our website. Our best experience has been with the OnArrival self-check in app, which has immensely streamlined our onsite registration and check-in process for attendees.

Brenda A.
Validated Reviewer
Verified Current User
Review Source

"Exceptional event management and conference app functionality with Cvent and CrowdCompass"

What do you like best?

Cvent is a powerful event management tool which allows me to build my own eRegistration website, including complexities such as 20+ sessions, meals and breaks, invitation-only sessions, and multi-scaled sponsorship fees.

The documentation and support is incredible. Attendees often tell me how easy their registration was, compared to other events they register for. Attendees can modify their own registrations, saving my team a ton of manual work. The built-in and customizable reporting functionality makes it a cinch to grab an accurate report at a moment's notice. Internal Information fields help me classify my attendees and the Resources functionality helps me track my many meeting rooms, both for sessions and ad-hoc meetings.

Using the included email marketing functionality allows me to target my audience via invitation lists and pre-schedule communications, as well as quickly create and send ad-hoc ones.

Lastly, the integration between Cvent and CrowdCompass conference app allows my sessions, attendees, and speakers to flow from Cvent into the app. This avoids the issue of having to set a hard cutoff date re: registration since the information flows from one system to the other.

What do you dislike?

I don't dislike anything about Cvent. I wish I had more time to delve into its powerful features. When I can't find an answer to a problem I have to solve, it is either in their incredible documentation, or it is answered or solved by a quick call to their exceptional support team.

Recommendations to others considering the product:

Powerful platform. Ensure someone on your team who is good at learning new interfaces (aka fairly "techie") is the lead on Cvent programming, otherwise, for advanced functions you might want to hire a 3rd party expert.

What problems are you solving with the product? What benefits have you realized?

The business problems Cvent solves are time, money, and reporting. It doesn't take long to program a simple event, and the upload functionality saves me many hours in programming my 60+ sessions, meals, breaks, meetings, and special events. Cvent is very cost-effective and being able to program it myself saves my group a lot of event budget money that we can instead invest in our attendees' event experience. Lastly, being able to report on attendance, session registration, and other factors helps me plan my next annual event as well as prepares me to ask for a budget based on factual data.

Shannon C.
Validated Reviewer
Verified Current User
Review Source

"Cvent - so close and yet so far"

What do you like best?

I like that we can manage our groups in one spot while having clients input their own information.

What do you dislike?

The system runs incredibly slow most days, making it cumbersome to work with. There are so many extra steps to do things that it can be incredibly tedious. For example, when canceling a room type to add a different one for a client, we have to cancel it and it doesn't automatically remove the funds. We have to go in, move any funds that have already been applied to it, then zero out the canceled room, then make sure everything is adjusted properly. This adds extra minutes that feel unnecessary with how smart computers are nowadays. Making small adjustments can sometimes take up a lot of time. It seems not all parts of the system are speaking to one another. It allows a lot of room for error.

What problems are you solving with the product? What benefits have you realized?

Managing large groups is easier with a system like this. Helps us stay organized and have a reference point for helping clients over the phone

Kassandra R.
Validated Reviewer
Verified Current User
Review Source

"Flexible Registration System with Strong Customer Service"

What do you like best?

I love that Cvent is constantly improving. They really take feedback seriously and work hard to find solutions to your problems. We have a very complex event, and have found solutions to the vast majority of our issues, and where some solutions were a little sticky at first, updated versions and new features have consistently improved functionality. I have found the support team helpful and while our initial representative was not the greatest, I requested a new rep which was processed quickly, and he has been wonderful.

What do you dislike?

There is a bit of a learning curve, but if you require a platform that can handle an event's complexity, I believe this is to be expected. Still, there are a few items that I still don't find intuitive in the interface, but I am confident the release of Cvent Flex will address many of these issues.

Recommendations to others considering the product:

Cvent is a complex solution for complex events. At this stage I might recommend utilizing a simpler solution if you are able, but this recommendation may change in the next few months with some of their new releases.

What problems are you solving with the product? What benefits have you realized?

Prior to adopting Cvent, a lot of our reporting and other processes were manual. We have been able to squeeze a lot of our tasks into Cvent, and even found some solutions for other departments in our organization as well.

Cindy R.
Validated Reviewer
Verified Current User
Review Source

"Easy & Efficient Event Planning"

What do you like best?

Cvent enables us to manage our multitude of weekly small class scheduled over multiple locations, as well as four large events, all in one easy-to-manage website. We love the easy event set up for classes, as well as the complexities of the large event set up options. The Concur integration enables us to provide a one-stop-shop for our attendees, allowing them to register for the class or event, request a hotel, answer any event-specific questions we may have required, and then book air travel. It's a seamless tool that empowers our small event planning team to double, maybe even triple, our work with ease.

What do you dislike?

There is one section of Cvent that is a constant issue for the set up of our large events. As Medicare cuts impact our company dollar, and the cuts keep coming, we must be very careful with each dollar we spend on events. As such, we require our attendees to share hotel rooms. The Cvent platform does allow for roommate matching, but not in the way which would work for our events. It would be very helpful to us if roommates could be matched across registration types, instead of only allowing attendees of the same registration type to match as roommates. This issue forces us to export the hotel report from Cvent and match them up manually. This is a tiresome practice, and one which could be avoided if Cvent would work to implement more fluid roommate matching initiatives.

What problems are you solving with the product? What benefits have you realized?

We have seen an increase in productivity for our team since using Cvent. We have greatly increased our number of internal classes hosted each week, without increasing event planning team members. Cvent has allowed us to maintain order in the midst of what could easily become corporate chaos. Our attendees often comment on the ease of the registration and travel booking process. This is due to the Cvent and Concur integration. Additionally, Cvent's integration with CrowdCompass has enabled us to provide a high-tech and first-rate experience for our large event attendees.

Laura P.
Validated Reviewer
Verified Current User
Review Source

"One great big Easy button"

What do you like best?

Dynamic, intuitive platform. Excellent customer service.

What do you dislike?

There are minor issues such as having to re-sort the invitee list each time you circle back to it after viewing a record. If I sort invitees by company and open one of them, I am destined to have to resort them when I want to view other invitees from the same company.

Recommendations to others considering the product:

Don't hesitate to make the switch. Customer service support is so top notch that I now expect it (and don't get it) in all other aspects of our business operation.

What problems are you solving with the product? What benefits have you realized?

Event registration is much more customizable, and changes can be seen immediately without having to toggle in and out of different windows to accomplish a task.

Beca S.
Validated Reviewer
Verified Current User
Review Source

"Great Platform, Amazing Customer Service"

What do you like best?

Cvent has the best customer service team I've worked with! Our team utilizes their online help before reaching out to support via phone, case, or online chat. All of our questions are answered quickly and support is extremely knowledgeable.

What do you dislike?

There is not much to dislike about this platform - I honestly can't think of anything at the moment.

What problems are you solving with the product? What benefits have you realized?

Our organization was using NGO Connect events two years ago. Then, we committed to hosting a conference for the first time. Our current event platform did not have a sessions feature and was not very robust overall so we knew we had to find a new solution. We did a lot of research and finally settled on Cvent. It's been a great relationship ever since. We use Cvent for all events and have it integrated into Salesforce. We are also utilizing CrowdCompass, OnArrival, and will be utilizing Abstract Management within the next year.

Jennifer C.
Validated Reviewer
Verified Current User
Review Source

"Excellent customer service, customizable registration process"

What do you like best?

Love the customization available during the registration process and ability for attendees (and sponsoring companies) to upload documents (i.e. company logo) within their registration.

What do you dislike?

I dislike the membership portion of Cvent. The registration portion is great, but because of the limits within the member part we may not be renewing our contract.

Recommendations to others considering the product:

Would definitely recommend Cvent to those who have similar events every year. Cvent has the ability to clone events and what is called "data tags," where any info that changes from year to year (think dates, room location, specific attendee instructions) can easily be input into all parts of the registration, including emails, by simply updating the data tag, which may link to infinite locations within your event. This takes some time to set up the first year, but then saves hours and hours of updating and proofing the following years.

What problems are you solving with the product? What benefits have you realized?

We have gone from a very clunky registration system to a seamless online registration system, which also provides us with valuable attendee history and various financial reports. The ability to easily track event and attendee history and statistics is invaluable.

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