We host a large international event every year - we require a registration platform that is fully multilingual, can handle taxes and discounts, multiple registration types, adding guests, donations, optional items and sessions, produce complex reports, and so much more. Combine that with Cvent's Flex product which is now SUPER easy to build and manage events and website (vs previous Classic version which had a huge learning curve), and the fact that their helpdesk does address issues pretty quickly and you have a solution that after 8 years I still haven't been able to replace. Review collected by and hosted on G2.com.

Their solutions are Expensive, and pricing is not straightforward. In what is claimed is an effort to personalize pricing depending on how many products you use, multi-year contracts, etc., the process of re-upping contracts is honestly a nightmare. So much back and forth with different proposals, and it makes budgeting so difficult. I understand they have a lot of different solutions to offer to it's difficult to have straightforward pricing, but to be totally honest, we check for other solutions every single year to see if anyone else has caught up just to avoid this headache. (And p.s. I actually really love my account rep, no problems there, just the process.) Review collected by and hosted on G2.com.