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CV Helpdesk

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CV Helpdesk is a SharePoint-based ticketing system designed for Microsoft 365 environments. Built on the SharePoint Framework, the platform integrates directly into Microsoft 365 and centralizes support requests into a structured queue. Tickets can be submitted through SharePoint portals, Email, Team with automated routing based on departments and configurable approval workflows. Priority classification streamlines triage, while real-time tracking provides visibility from submission to resolution. Notifications inform users of ticket status changes, and file attachments can be included to aid diagnosis. Role-based access control defines permissions for employees, agents, and administrators. Dashboards and reporting features provide insights into ticket trends and agent performance. Internal notes allow agents to collaborate without exposing communications to requesters.

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