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MJ

Michał J.

Head of UX

Mid-Market (51-1000 emp.)

5/30/2022

"It is working!"

4.5/5

What do you like best about cux.io?

Great analitycis data. No more problems with semi-good A/B testing, CUX brings all we need Review collected by and hosted on G2.com.

What do you dislike about cux.io?

It is hard to point out, but like all new tools there is a barrier at the beginning Review collected by and hosted on G2.com.

Response from Kamila Kotowska of cux.io

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Thank you, Michał! We're so happy that CUX can be a part of your company's analytical journey :)

AC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

6/20/2022

"Great tool! Really intuitive and accurate, I'm glad I finally found it!"

5/5

What do you like best about cux.io?

Intuitive interface, excellently presented data. The ability to set your own goals allows you to focus on the most important aspects for us, without unnecessary data. Review collected by and hosted on G2.com.

What do you dislike about cux.io?

A definitely prohibitive price for small businesses. I would have gladly used the tool earlier, but unfortunately, the number of necessary tools at the beginning of the path means we have to decide which ones are a priority. Review collected by and hosted on G2.com.

Response from Kamila Kotowska of cux.io

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Thank you for the feedback and we are also glad that we finally found each other ;)

KK

Katarzyna K.

front-end developer

Small-Business (50 or fewer emp.)

2/21/2022

"Very useful, this is what I was looking for, highly recommended."

5/5

What do you like best about cux.io?

Personally I think that the best think about Cux.io is simplicity and awareness of user's needs Review collected by and hosted on G2.com.

What do you dislike about cux.io?

If I have to point one thing that is not the best, in my opinion, this would surely be the graphic and the whole layout that could be more customized. Review collected by and hosted on G2.com.

Response from Kamila Kotowska of cux.io

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Katarzyna, thank you so much for your feedback. Congratulations on the conversion increase – it's great to be a part of this success :)

SG

Sebastian G.

Sales and customer relations manager

Mid-Market (51-1000 emp.)

2/25/2022

"useful behavioural tracking"

4.5/5

What do you like best about cux.io?

Possibility to check sub-pages in detail, quickly collect information after an action, set targets. Review collected by and hosted on G2.com.

What do you dislike about cux.io?

Heatmaps are inaccurate. They show clicks in the program, in places where there are no buttons on the page Review collected by and hosted on G2.com.

Response from Kamila Kotowska of cux.io

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Sebastian, thank you for your review. Let me refer to your remark regarding the heatmaps.

Our heatmaps are pixel-perfect, so they *must* also show clicks where there are no buttons. These "in-air" clicks tell you about the places your visitors are clicking: perhaps they expect links to appear in those places, try to highlight text or some page element is not loading correctly. CUX heatmaps show you the most valuable things that happen on your website so that you can spot the missed opportunities for conversion increase. On our heatmaps, you'll see:

– Where people click

– Where they don’t click (but were supposed to click)

– Whether people click on things that aren’t links

– Are visitors clicking out of anger or frustration

If you want to inspect only clicks on clickable elements, take a look at link maps (Heatmaps -> Event: link).

See how cux.io improved

KS

Kinga S.

Content Development Specialist

Mid-Market (51-1000 emp.)

2/20/2022

"A very useful tool to find users' painpoints"

5/5

What do you like best about cux.io?

In my opinion, it's a very useful tool to see the users' behaviour in a quick and effective way. I really like the possibility of filtering the recordings by the type of behavior.

Creating grouped heatmaps and waterfalls are also very helpful. Review collected by and hosted on G2.com.

What do you dislike about cux.io?

Sometimes the data loading was quite long, but generally it works very well. Review collected by and hosted on G2.com.

Response from Kamila Kotowska of cux.io

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Kinga, thank you for your positive feedback, and we hope that CUX will prove to be a helpful tool in working with user behavior analysis more than once :)

DP

Daniel P.

E-commerce analyst

Mid-Market (51-1000 emp.)

3/1/2022

"CUX is not a tool, it's part of our e-commerce team"

5/5

What do you like best about cux.io?

1. I can track very detailed

sales funnels (waterfalls)

2. I use behavioural pattern recognition

to understand where are the bottlenecs

3. Support is doing a great job Review collected by and hosted on G2.com.

What do you dislike about cux.io?

To use the full power of product, I recommend asking for onboarding lessons. It's huge software Review collected by and hosted on G2.com.

Response from Kamila Kotowska of cux.io

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Daniel, thank you so much for your feedback – it's great to be a part of your team ;)

A

Alicja .

Content & Digital Marketing Specialist

Mid-Market (51-1000 emp.)

11/25/2021

"Great product for your data driven insights"

4/5

What do you like best about cux.io?

Having the ability to watch session recordings of each user and grouped heat maps is awesome! You can truly see the visitor's behaviour, create segments, groups of similar activities, spot patterns - essential knowledge in the world of digital marketing to improve your business results. Review collected by and hosted on G2.com.

What do you dislike about cux.io?

There are some shortcomings on the technical side, but the support does its job. Review collected by and hosted on G2.com.

Response from Kamila Kotowska of cux.io

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Alicja, we're glad to hear that CUX is a useful tool while conducting user behavior analysis and drawing more data-driven conclusions. As it goes for technical shortcomings – as you know, we value each feedback and suggestions, and we're working continuously it addresses them all ;)

KG

Katarzyna G.

Content Indexing Specialist

Mid-Market (51-1000 emp.)

11/26/2021

"How to solve pain-points with CUX"

5/5

What do you like best about cux.io?

The interface is very intuitive and clear.

All information I need are gathered in one place. Review collected by and hosted on G2.com.

What do you dislike about cux.io?

Sometimes CUX freezes and it takes a long time to filter the data, or the data does not load at all. Review collected by and hosted on G2.com.

Response from Kamila Kotowska of cux.io

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Thank you, Katarzyna, for your feedback – we're very happy that CUX is helping you find & answer user pain-points and frustrations :)

UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

11/26/2021

"It's a very valuable tool :)"

5/5

What do you like best about cux.io?

Firstly, I really like that there are tutorials prepared for all the new users so you just don't click around hoping that things might work.

My favourite part was the recordings that have us a lot of insights. The other thing that helped us the most to discover pain points on our site was the function of recognising rage clicks.

Overall, It's a useful tool and it's also very intuitive :) Review collected by and hosted on G2.com.

What do you dislike about cux.io?

That due to time constraints and some technical issues on our side, we didn't get to use it for as long as we would like to. Review collected by and hosted on G2.com.

Response from Kamila Kotowska of cux.io

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Our team is constantly making improvements to the operation of the application, so if you have any suggestions - we'd love to hear them :)

AW

Verified User in Wholesale

Small-Business (50 or fewer emp.)

3/28/2022

"Functionality as expected; slow support"

3.5/5

What do you like best about cux.io?

Video functionality to check the customers journey through our shop Review collected by and hosted on G2.com.

What do you dislike about cux.io?

We had several issues with broken video and the support was not satisfying Review collected by and hosted on G2.com.

Response from Kamila Kotowska of cux.io

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Thank you for your review and your satisfaction with the tool – we're always excited to be able to help resolve customer experience issues.

Regarding the responsiveness of our support – we are very sorry if you feel that it was not up to your expectations. As a young and developing tool, we are still working on it, so we would like to thank you all the more for your feedback & promise an improve in future :)