1. [Home](https://www.g2.com/) 2. ... 3. [Chatbots Software](https://www.g2.com/categories/chatbots) 4. [CustomGPT.ai Discussions](https://www.g2.com/products/customgpt-ai/discuss) [ ![CustomGPT.ai](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_402eab38dfd370724e27cb01e58c8ad9/customgpt-ai.png "CustomGPT.ai") ](/products/customgpt-ai/reviews) # CustomGPT.ai Discussions CustomGPT.ai is a governed AI platform for building and deploying AI assistants and agents grounded in your organization’s own knowledge. Organizations connect the content and systems they already use — websites, documents, knowledge bases, Google Drive, SharePoint, HubSpot, Zendesk, Freshdesk and 100+ other sources — and turn that information into secure AI experiences for customers, members and employees. CustomGPT.ai supports both knowledge-based assistants and Enterprise Agents. Knowledge assistants provide instant answers grounded in approved organizational content, with source citations that let users verify where each answer came from. Enterprise Agents go beyond answering questions. They can plan multi-step work, analyze files, use connected business tools, run calculations, create reports and dashboards, and complete recurring tasks. Common use cases include: • Customer and member self-service • Enterprise knowledge search • Internal employee assistants • Research and document analysis • Training and onboarding • Customer intelligence and content-gap analysis • Automated business workflows CustomGPT.ai is designed for production business use without requiring organizations to build and maintain their own RAG or agent infrastructure. Key capabilities include: • No-code AI assistant and agent creation • Grounded answers with source citations • Enterprise Agents with Plan & Act capabilities • 100+ integrations and support for 1,400+ document formats • Website, file, helpdesk and business-system knowledge sources • API, SDK and MCP support • White-label deployment • Customer Intelligence and analytics • SOC 2 Type 2 and GDPR compliance • Data isolation and encryption • Customer data is not used to train AI models • SSO, role-based access and governance controls on Enterprise CustomGPT.ai can be deployed externally to customers or members, internally to employees, embedded on websites, shared privately, or integrated into existing applications. Trusted by 10,000+ organizations worldwide, CustomGPT.ai helps organizations turn the knowledge they already own into trusted answers, useful insights and completed work. ![CustomGPT.ai](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_402eab38dfd370724e27cb01e58c8ad9/customgpt-ai.png "CustomGPT.ai") CustomGPT.ai Discussions Most CommentedMost HelpfulCommon QuestionsNewest Showing **1** discussion ![Paul B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul B.") PB Loading... [Paul B.](https://www.g2.com/users/c483a6a4-ee0b-4bfc-a3b0-320a8bf4a96a "Paul B.") • 9 days ago CEO More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=We+use+CustomGPT.ai+to+run+an+assistant+in+two+places%2C+and+the+grounding+has+held+up%3A+it+answers+from+our+research+and+cites+sources%2C+which+is+critical+when+...&title=How+are+you+tracking+unanswered+questions+and+content+gaps+in+CustomGPT.ai+analytics%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fhow-are-you-tracking-unanswered-questions-and-content-gaps-in-customgpt-ai-analytics) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=How+are+you+tracking+unanswered+questions+and+content+gaps+in+CustomGPT.ai+analytics%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fhow-are-you-tracking-unanswered-questions-and-content-gaps-in-customgpt-ai-analytics&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fhow-are-you-tracking-unanswered-questions-and-content-gaps-in-customgpt-ai-analytics) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=How+are+you+tracking+unanswered+questions+and+content+gaps+in+CustomGPT.ai+analytics%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fhow-are-you-tracking-unanswered-questions-and-content-gaps-in-customgpt-ai-analytics%0aWe+use+CustomGPT.ai+to+run+an+assistant+in+two+places%2C+and+the+grounding+has+held+up%3A+it+answers+from+our+research+and+cites+sources%2C+which+is+critical+when+...) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=How+are+you+tracking+unanswered+questions+and+content+gaps+in+CustomGPT.ai+analytics%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fhow-are-you-tracking-unanswered-questions-and-content-gaps-in-customgpt-ai-analytics%0aWe+use+CustomGPT.ai+to+run+an+assistant+in+two+places%2C+and+the+grounding+has+held+up%3A+it+answers+from+our+research+and+cites+sources%2C+which+is+critical+when+...) - Copy link - [ ## How are you tracking unanswered questions and content gaps in CustomGPT.ai analytics? ](/discussions/how-are-you-tracking-unanswered-questions-and-content-gaps-in-customgpt-ai-analytics) We use CustomGPT.ai to run an assistant in two places, and the grounding has held up: it answers from our research and cites sources, which is critical when a confident wrong answer is costly. 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