--- title: CustomerSure Reviews meta\_title: 'CustomerSure Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how CustomerSure works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 6 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # CustomerSure Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by CustomerSure but has limited features. Are you part of the CustomerSure team? [Upgrade your plan](https://my.g2.com/customersure/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! CustomerSure, a UK-based leader in customer feedback, has empowered businesses for over 14 years with our award-winning platform. We simplify collecting Voice of the Customer (VoC) data via web, SMS, email, and IVR. Our partnership approach sets us apart. We work closely with you to understand your unique needs and deliver expert support. This collaboration, combined with our software, helps you quickly identify satisfaction drivers, address issues in real-time, and boost retention and satisfaction. Our platform features feedback segmentation and customer trait targeting, supporting both new and existing VoC programmes with clear return on investment and minimal complexity. CustomerSure offers transparent pricing, no lock-in periods, and a risk-free pilot, making it easy to see the impact of improved customer satisfaction on business results. Join the many CX teams who’ve upgraded from basic tools and experience effortless customer happiness. * * * Seller [CustomerSure](https://www.g2.com/sellers/customersure) Discussions [CustomerSure Community](https://www.g2.com/products/customersure/discuss) Languages Supported Arabic, Danish, German, English, Finnish, French, Hebrew, Indonesian, Italian, Japanese, Dutch, Norwegian, Spanish, Swedish, Thai, Chinese (Simplified) Overview by CustomerSure Admin Show More ## Pricing Pricing provided by CustomerSure. ### Pro £1,999.00 Per Month ### Platinum Starting at £2,000.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/customersure/pricing) ## Top-Rated Alternatives [ ![SurveyMonkey](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SurveyMonkey") SurveyMonkey 4.4/5(23,900) ](https://www.g2.com/products/surveymonkey/reviews) [ ![AskNicely](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![SurveySparrow](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SurveySparrow") SurveySparrow 4.4/5(2,067) ](https://www.g2.com/products/surveysparrow/reviews) [ View All Alternatives ](https://www.g2.com/products/customersure/competitors/alternatives) ## User Insights Average based on 6 real user reviews. Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) KY Kristine Y. CX Analyst Enterprise (\> 1000 emp.) 8/23/2024 "Pleasure to work with!" 5/5 What do you like best about CustomerSure? CustomerSure is a pleasure to work with! For me, CustomerSure is a Customer Centric organisation which provides a great tool to manage customer feedback, and they lead by example. They listen to their customer feedback and implement changes/improvements based on their customer requirements. The interface is easy to use (once you get your head around it). Luke and Chris have been extremely helpful with this and many other things. The reports are easy to view and understand. Data can be easily exported. Guy is very knowledgeable, always gives a good CX advice, and Gill is easy to work with. Review collected by and hosted on G2.com. What do you dislike about CustomerSure? Honestly, apart from a few UX niggles, nothing. It took me a while to get my head around some of the permissions, but Luke and Chris have been very supportive throughout. Review collected by and hosted on G2.com. What problems is CustomerSure solving and how is that benefiting you? CustomerSure software helps us gather customer feedback, in real time across the globe. It helps us identify our strengths and weaknesses, and measure progress over time. We are a global business so global coverage with multi login, and multi language (and character capability) was a must, which Customer Sure can support. Including Multi Factor Authentication which is becoming a must in many organisations. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Paul M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul M.") PM Paul M. Head of Customer Experience Mid-Market (51-1000 emp.) 8/23/2024 "Flexible software and great service at a good price" 5/5 What do you like best about CustomerSure? The software is easy to use and the CustomerSure team are responsive to our needs, both functionality related and supporting how we make the most from our feedback programme. Review collected by and hosted on G2.com. What do you dislike about CustomerSure? I'm struggling to think of anything..... Review collected by and hosted on G2.com. What problems is CustomerSure solving and how is that benefiting you? Providing customers with a channel to provide unabridged feedback that enables us to improve. Improve tactically for individual customers to resolve immediate challenges as well as looking at the bigger picture for themes that enable us to improve the experience for all customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SY Sana Y. Senior lead - Product Manager (Currently filling in for the CX role in customer survey) Enterprise (\> 1000 emp.) 11/7/2024 "A good platform to capture CX, options to add filters and customise survey." 4.5/5 What do you like best about CustomerSure? Flexibility. Can customise on multiple levels. A shout out to the Customer support team, Luke and Darren, for being so helpful. Review collected by and hosted on G2.com. What do you dislike about CustomerSure? Dashboard can improve, can be more intuitive and easy to comprehend. Review collected by and hosted on G2.com. What problems is CustomerSure solving and how is that benefiting you? We capture CSAT and NPS which is very essential for past experience feedback and forward looking projection as well. It also gives us a consolidated pain points of customer which the CX team then can use to improve the internals process leading to better CX. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JB Julia B. Customer Success Manager Mid-Market (51-1000 emp.) 9/2/2024 "Fabulous Customer support and easy to use platform." 5/5 What do you like best about CustomerSure? The platform is easy to use and has a good range of reporting functions, we use it on a regular basis and it's use is being extended throughout the business. The support from the CustomerSure Team, Darren Wake (our Account Manager) in particular, has been outstanding. Review collected by and hosted on G2.com. What do you dislike about CustomerSure? There is nothing to dislike, any minor issues we may have encountered have been swiftly addressed. Review collected by and hosted on G2.com. What problems is CustomerSure solving and how is that benefiting you? CustomerSure is providing an easy-to-use platform through which we survey participants of closed projects. This helps us capture performance feedback which we can then use to improve our processes and share positive comments with our Teams. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Peter F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter F.") PF Peter F. Sales Director Small-Business (50 or fewer emp.) 9/23/2024 "Simple intuitive system" 4/5 What do you like best about CustomerSure? We don't really intereact much with them directly as the system just rolls....they engage with our social posts which helps. Review collected by and hosted on G2.com. What do you dislike about CustomerSure? Probably more functianality than we really need. Review collected by and hosted on G2.com. What problems is CustomerSure solving and how is that benefiting you? The problem of getting real feedback from customers. The automated process of being able to gather feedback is helpful. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") AF Verified User in Food & Beverages Small-Business (50 or fewer emp.) 6/30/2017 "Great platform with some complicated features." 3.5/5 What do you like best about CustomerSure? I like that you are now able to filter customer feedback based on its negative, neutral, or positive score. Review collected by and hosted on G2.com. What do you dislike about CustomerSure? The platform is slower since it's been updated. Some actions have been made more complicated and time-consuming, such as creating a case from a survey. Review collected by and hosted on G2.com. What problems is CustomerSure solving and how is that benefiting you? So far, it has been the best platform for staying on top of customer surveys. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about CustomerSure? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about CustomerSure ](https://www.g2.com/products/customersure/discussions/new) GU Guest User • Last activity almost 2 years ago What is CustomerSure used for? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-customersure-used-for) GU Guest User • Last activity almost 2 years ago What is CustomerSure used for? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/customersure-what-is-customersure-used-for) [ View all Discussions ](https://www.g2.com/products/customersure/discuss) ## Pricing Options Pricing provided by CustomerSure. ### Pro £1,999.00 Per Month ### Platinum Starting at £2,000.00 Per Month ### Starter Starting at £8,000.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/customersure/pricing) ##### Categories on G2 [Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Experience Management](https://www.g2.com/categories/experience-management) [Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Experience Management](https://www.g2.com/categories/experience-management)[Customer Success](https://www.g2.com/categories/customer-success)[Proactive Customer Retention](https://www.g2.com/categories/proactive-customer-retention) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best CAT platforms for managing multilingual projects](https://www.g2.com/discussions/best-cat-platforms-for-managing-multilingual-projects)[Best app for handling payroll effortlessly](https://www.g2.com/discussions/what-s-the-best-app-for-handling-payroll-effortlessly)[What Blockchain as a Service platforms are best for avoiding application outages when infrastructure needs to scale rapidly?](https://www.g2.com/discussions/what-blockchain-as-a-service-platforms-are-best-for-avoiding-application-outages-when-infrastructure-needs-to-scale-rapidly) [Which recruitment marketing platform offers the highest applicant conversion rates?](https://www.g2.com/discussions/which-recruitment-marketing-platform-offers-the-highest-applicant-conversion-rates)[Are there influencer marketing platforms that stay stable and accurate during a big campaign push without data integrity issues?](https://www.g2.com/discussions/what-influencer-marketing-platforms-stay-stable-and-accurate-during-a-big-campaign-push-without-data-integrity-issues)[Pros and Cons Details](https://www.g2.com/products/customersure/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)